# Page 4 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

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Last updated March 13th, 2026

# Page 4 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 76-100 of 687 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JT

Joyce T.  
Financial Administrator  
Religious Institutions  
Used the software for: 2+ years

### "User Friendly"

August 31, 2020

5.0

Servant Keeper has been helpful and they are very patient with me, even though I am technology challenged at the age of 62, I never feel judged, even with the simplity of the program.

Pros

I can access Servant Keeper from my phone anytime and anywhere and being in the ministry that is crucial for me and my husband, Senior Pastor, and our Ministry staff.

Cons

If I have a con, I just call the help desk and they walk me through anything I am having problems with, and therefore my problems/cons have been solved. Bottom line, I can't think of a con.

Reason for choosing Servant Keeper

I am not sure, but I am glad they did choose Servant Keeper.

Review Source

VR

Verified Reviewer  
SVP  
Banking  
Used the software for: 6-12 months

### "I am a church deacon and we use Servant Keeper - I love it! "

November 7, 2017

5.0

This software helps us track all our membership and offerings. It integrates making it easy to use and track - especially for end of the year tax purposes.

Pros

I love how servant keeper has everything about the congregation and finances integrated. The membership module is nice, and I absolutely love the idea of having it all available on the cloud - however we haven't yet migrated.

Cons

Cons for us are that we're on an old desktop version. I wish we had upgraded to Servant Keeper's app. It would be nice is Servant Keeper could somehow make it even easier to migrate because I think some of the less-tech inclined people have a hard time seeing the benefit to make the transfer.

Review Source

Response from Servant Keeper

November 10, 2017

Thank you for your review and for using Servant Keeper! We want to let you know that we will migrate your data for you, and all cloud users are offered free one-on-one coaching. Give us a shout when you get a chance! - the Servant Keeper Team

LK

Lara K.  
Office Manager  
  
Used the software for: 2+ years

### "I use Servant Keeper 7 on a weekly basis or more"

August 1, 2018

4.0

Pros

I do use a later version (7) but am considering upgrading to 8. I like the ease of printing all types of reports, and the end of year info for tax purposes.

Cons

A very awkward and dated "Help" section--hopefully solved in version 8. ALso having to re-enter your ID and password to switch between Admin, Contribution and Membership manger during the same session is a bit annoying.

Review Source

Response from Servant Keeper

August 10, 2018

Hi Lara, thanks for recommending Servant Keeper. :) Just want to let you know that we have revamped the online help center for V8. I also want to make sure you know that you do not have to log out and log back in to go to different parts of the program. Just cllck "switch to" on the bottom right of your screen and you can jump to whatever part of the program for which your user ID has security access. Thank you for using Servant Keeper! - the Servant Keeper Team

BR

Beth R.  
Associate Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Sexism Inherent"

September 19, 2018

3.0

Pros

Modifying the individuals in the database is easy. It's easy to switch between members in a family, not not between two families at once. The mobile app for attendance is good but doesn't stay logged in long enough to be used at a kiosk as parents enter without having parents click through the auto login.

Cons

Males are listed before female children. It would be much more effective (and less sexist) to list all children by age. But sorting them by gender is not anything that helps me in my ministry. When adding spouses of the same gender, it changed the gender and last name of the spouse to hetronormative and "head of household"'s last name! Why would any database actively CHANGE data upon moving it? The interface is clunkier than I had hoped as are the apps.

Review Source

Response from Servant Keeper

September 28, 2018

Hi Beth, thanks for using Servant Keeper and recommending it to others. You can sort the family members by any criteria (age, etc) The other items you are referring to are system preferences that you can change. They are designed to automate the data entry process but you can either turn them off or change them. Thanks again! - The Servant Keeper Team

GV

Gail V.  
Finance  
Civic & Social Organization  
Used the software for: 6-12 months

### "Amazing customer Service"

October 9, 2023

3.0

Pros

The customer service woman went above and beyond helping me with my problem. I really appreciate that

Cons

Very user un-friendly !! After the update, I spent 3 hours with issues related to the update. Makes we uneasy about ever updating again

Review Source

AC

Arthur C.  
Financial Secretary  
Religious Institutions  
Used the software for: 2+ years

### "PassWord Support"

October 25, 2018

5.0

Servant Keeper helps our church stay out of any kind of trouble. All the features are designed to help us keep pertinent records by consent, without trespassing upon anyone's privacy

Pros

It is very comprehensive and targets every aspect of church membership. It allows the church to keep accurate records of all members and their families within the program. Contributions and pledges are easily recorded, and one of the best features of the program is "it will not allow you to gloss over mistakes". This makes accounting, end of month, and yearend statements very easy to print at any time there is a need. Simply stated, it is an outstanding program for any organization that handles contributions.

Cons

The defaults are laid out in "Landscape" or Excel format. This is great for large organizations that collects all the information, and takes much time to format the way I like my reports to print.

Review Source

Response from Servant Keeper

October 30, 2018

Hello Arthur! thanks for using and recommending Servant Keeper! It's a joy to serve your ministry. Regarding the report format, you can customize the reports to be landscape or portrait. Give us a call if you don't see where to switch that. Thanks again! - the Servant Keeper Team

JG

Joan G.  
Church Secretary  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Amazing"

June 21, 2019

5.0

From Sales to customer support they are professional and yet you feel they understand and are a friend. They are always calm and very knowledgeable.

Pros

With the upgrade, it is easier to read. Better quality in the visual and easy in moving from window to window. All aspects an be utilized in all parts of running and supporting our church an the congregation.

Cons

sometimes when we do the directory and making it look perfect we have to make it work.

Reason for choosing Servant Keeper

I prefer to be loyal to a company that has been professional and supportive to our small church.

Review Source

CF

Cynthia F.  
Church Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Important tools "

June 3, 2021

4.0

Keeping track of donations

Pros

The donation tracking and the membership tracking.

Cons

Many of the features are difficult for me to use. I get a lot of help from the SK phone support. The system can do a lot more than I'm aware of. So, when an question comes up about SK ability I call the support line.

Review Source

TR

Terrell R.  
Lead Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "We have used SK for more than 20 years. Wouldn't be without it."

July 12, 2017

5.0

It serves the needs of our church for a data base and contributions system.

Pros

It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

Cons

My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

Review Source

Response from Servant Keeper

July 12, 2017

thank you Terrell for using Servant Keeper for so long and for your review! Thanks also for your feedback on cloud pricing. Actually for version 8 you get 30 users with level two. level 1 works out to about $10/user. A theoretical 5 user plan would be $50 but we decided to give customers an extra 25 users because it's best if they can give volunteers and teachers their own login. I hope that explains our logic. thanks again! - the Servant Keeper Team

DM

Darlene M.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Great Customer Service!"

September 5, 2019

5.0

Great for creating photo directories on our own. Also a good reporting tool

Pros

Easy to use, comprehensive, adaptable, etc.

Cons

Cost to upgrade and use newer features...we are a small church by current membership but when we started it was large and we have a large database of records....hence costs to upgrade....

Review Source

BM

Bill M.  
Minister  
Religious Institutions  
Used the software for: 2+ years

### "SK has helped us"

June 30, 2021

5.0

We are very pleased with the Servant Keeper experience. Customer service has been exceptional.

Pros

It is a very good database of information.

Cons

It needs a "fresh" look; more up to date. It looks like software from 15 years ago. Getting the information we want out of the database requires more work than it should. Since we are utilizing the cloud, our phone apps should do much more than they do.

Review Source

KM

Kenny M.  
CIS Manager  
Religious Institutions  
Used the software for: 2+ years

### "Great church software management from ServantKeeper. Great customer service."

January 7, 2019

5.0

We have been customers since 2001 +/-... maybe even the 90s. We use v8 and like the Cloud. We use original online giving and the Lobby Kiosk, the phone App and we plan to start using the Mail Chimp plug-in this year.

Pros

Customer service is wonderful. We love ServatKeeper 8 - cloud based. List management for groups and mailings.

Cons

We are an open church and we have had issues (that we have created work-arounds for) managing couples/families who do not have the same last name. It may be a couple who married and one of them did not change their name, a spouse who did hyphenate their name and one who did not or a same-sex marriage where it may be he/he or she/she. Some even have adopted children who kept their birth name.

Review Source

FS

Faith S.  
Secretary  
Religious Institutions  
Used the software for: Less than 6 months

### "Best Church Software for the price!"

January 11, 2017

5.0

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program! I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested. Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Review Source

SW

Shelly W.  
Office Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "Office Administrator"

July 9, 2019

5.0

I am just really learning about Servant Keeper. I went to the training and it makes more sense then when I started. I'm not afraid to experiment with it, and the people at the help desk are always so helpful in teaching me other things that I've not yet experienced until speaking with them.

Pros

Learning how to create group lists. Still learning about the mailings through SK, but I am learning.

Cons

I haven't discovered what I like least with this software. Sometimes I guess I feel that it's not user friendly, but that's only because I'm still learning. I haven't mastered it just yet.

Reason for choosing Servant Keeper

This was the software used before I started employment here, and had never heard of it until then.

Review Source

SW

Sheree W.  
Administrative Secretary  
  
Used the software for: 1-2 years

### "Product is great until you need support, then you are toast."

February 15, 2018

3.0

Frustration with no support without spending tons of money.

Pros

Fairly easy to use - again - unless you run into trouble and then need support. After having difficulties with the support issue - the cons outweigh any pros.

Cons

SUPPORT! Non-existent unless you expend tons on support package or price PER phone call - unacceptable. Because of the lack of support I honestly cannot recommend this product to anyone.

Review Source

Response from Servant Keeper

February 28, 2018

Hi Sheree, first, thank you for using Servant Keeper and for sharing your thoughts. I'm glad you rate Servant Keeper easy to use. Regarding support: Many companies, including most of our competitors, out-source their support to disconnected call centers so they can provide "free support". The problem is, when you call those help centers you feel like you know more than the person you're calling or you're stuck waiting weeks for an email response. We elect to provide high quality live support starting at just $99/year. In this way we can provide dedicated professionals who offer the highest level of support. (Every one of our agents works in the same building as the rest of us.) As reviews on Capterra attest, our support team is well loved by our customers. I know that's not exactly what you want to hear but wanted to take time to explain that for you. As always we also offer free trouble shooting support if you run into any technical issues.- thanks again for using Servant Keeper.

RS

Rita S.  
Office Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "We love Servant Keeper!"

June 30, 2021

5.0

So far, so good! IT's been a blessing.

Pros

This software has taken us out of the 20th century. Even though we are a small congregation, we or now organized and efficient.

Cons

This software is great but you definitely need training to learn the tricks. Tech support should be included, as the annual fee is very high. I hope our church opts to keep it next year.\[SENSITIVE CONTENT\], in Tech Support was extremely helpful!

Reason for choosing Servant Keeper

NA

Review Source

DAF

Dee Ann F.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper Review"

June 7, 2023

4.0

I am very happy with Servant Keeper. To be honest, I have not used any other product like this so can not compare, but I am very satisfied with how it works.

Pros

I very much appreciate the ease to use this product, along with the wonderful support they provide.

Cons

I really can't think of anything that I would suggest.

Review Source

KR

Kevin R.  
Owner  
Religious Institutions  
Used the software for: 2+ years

### "Great CMS"

March 26, 2018

4.0

Pros

We used this product for about 7 years and if you are starting out it is great and it is very simple to use.

Cons

One thing that I didn't like is they raise the price as you grow. So there are levels, if you have a membership of 1-100 it is one price for the license, 101-200 another price. That is the only limitation I did not like.

Review Source

Response from Servant Keeper

March 29, 2018

Servant Keeper pricing is not based on the number of records or members. Even a church of 10,000 active members can be on Level 1 with just three administrative users.

CB

Cathleen B.  
Church Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Customer Service"

April 24, 2019

5.0

There was a problem where I did have a problem with obtaining all data from the previous version of Servant Keeper and after calling the Help Support, your representative assisted me with resolving all the problems (i.e., group selection) were updated and I give him a score of 10. It is very great when there is an issue it can resolved immediately. Thank you.

Pros

The software is easy to read and features are distinct in recognizing what is needed to make reliable reports.

Cons

There are no specific features that I did not like.

Review Source

DDRC

Dr. D. Robert C.  
Senior Minister  
Religious Institutions  
Used the software for: 1-2 years

### "Great program, great support, no problems"

January 27, 2017

5.0

We took a long time to make the decision to purchase Servant Keeper. We already have another church software program but Servant Keeper is much easier to use and gives us what we want.

Pros

Easy to use. Works as advertised. Good customer support.

Cons

Wish it had a module for Accounting. Quick Books isn't really designed for churches although that is what we use. Wish the "Directory" portion of the Membership Module had more flexibility with regard to font size and the number of names on a page.

Review Source

Response from Servant Keeper

February 7, 2017

Dr. Robert, Thank you for your kind review of Servant Keeper. We are so glad it is a blessing to your ministry. In regards to 'built in' accounting, at this time our surveys show that about 80-85% of churches are using Quickbooks at their accountant's request so we have felt that letting churches stay with their accounting program of choice is the best option. Thanks again for using Servant Keeper! The Servant Keeper Team

ET

Evelyn T.  
Trustee  
Religious Institutions  
Used the software for: Less than 6 months

### "Servant Keeper Review for Moderaterately Skilled in Computer Literacy"

July 8, 2020

5.0

I feel as if \[SENSITIVE CONTENT HIDDEN\], Sales Manager, is a jewel for the company. She tries several means to accommodate a small church with limited resources. Help Desk is equally supportive. They recognized my limited technology skills and stepped right in to make everything user friendly. Entering Contributions can be accomplished easily and timely---a great plus. Also, sending the various reports and various emails to individuals and/or groups is another great plus. I am sure that there are many more great experiences.

Pros

Previous financial records personnel left and current persons found the system too cumbersome and not user friendly. I called several churches in the Carolinas to recommend a system. SK won hands down! Although currently, I am the only person that has used the system, I have shared my enthusiasm with the other team members , including Pastor and they are eager to get every aspect in place. The various records available are exactly what we need. My experience with the various personnel at SK has been 5 STAR Excellent, or as we say at VIJM, 7 STAR Excellent! From Sales to the Help Desk, everyone has been very patient, professional and knowledgeable.

Cons

So far, I do not have any recommendations. I have enjoyed using the system thus far. Also, when I have I had a problem, Help Desk has quickly been able to solve it. OH! One suggestion. In Contribution Manager, when married couples pay together, there is no way to indicate payment from both, So far I have just captured it in the Note Section.

Review Source

LR

Lin R.  
Office Manager  
Religious Institutions  
Used the software for: 1-2 years

### "It is a rather limited database in the way you can filter info for reports or directory"

July 12, 2017

3.0

The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Pros

It is simple...and affordable.

Cons

Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Review Source

Response from Servant Keeper

July 12, 2017

Hi Lin, thank you for using Servant Keeper. We must have dropped the ball when we talked with you. You can filter on anything you can dream up withe reports and directories. Please call us as you can also certainly do cross referencing in the directory for different last names in a family/couple etc. There are also many directories and reports to choose from all with options and all directories are completely customizable. You also have the online directory. Regarding the survey, we don't make or host this review site, it is managed by Gartner, a third party website. Thanks for using Servant Keeper! - the Servant Keeper Team

lM

loren M.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Needed to update"

September 27, 2019

1.0

It was ok and we ended up going with a different software that was less expenses and did all we wanted it too.

Pros

With Servant keepers manually adding attendance was easy and you could see all your members on one screen.

Cons

It did not do what we wanted it to check in, texting to sign up, mass email/texting, scheduling volunteers, if we wanted these services we had to upgrade for a lot of money and did not get a free trial even though we were current customers.

Reason for choosing Servant Keeper

We didn't we switched from servant keepers to Churchteams

Switched from

[Churchteams](https://www.capterra.com/p/103773/Churchteams/)

it was less expenses and did all we wanted it too, they have excellent customer service.

Review Source

CC

Connie C.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Help Desk - Their help is really needed - things come up that I never think of and need their help."

September 9, 2020

5.0

Pretty good - The best is when I need help, you are available to help with the problem or will find a solution if it is one.

Pros

Names in order, putting special events needed for list, and mailing and emails and certain titles that are needed to find and a quick group finding. Birthdays, months for reports for certain listed members.

Cons

The font cannot be changed when printing out a Directory for our church. Which is greatly needed,

Review Source

BT

Brook T.  
Office Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "Feels dated"

January 30, 2017

4.0

This software does everything I need it to, but is far from intuitive, and is very slow. It feels like software from the early 90's, even though we upgraded to the newest version on the cloud. I actually dread looking up addresses, because it feels like it takes a long time. Additionally, setting up reports feels like wading through a swamp of choices, instead of it being more user friendly and intuitive. If we hadn't recently updated to the cloud version, in hopes of it not feeling like an old DOS program, I think I would have chosen a different software. That said, the customer service it outstanding. The cost is reasonable. The number of features offered is more than we'll ever use.

Pros

Lot's of features. Great customer service.

Cons

Feels dated & slow. User experience is clunky and not intuitive.

Review Source

Response from Servant Keeper

February 7, 2017

HI Brook, thanks for taking the time to review Servant Keeper. Please contact our HelpDesk if you are having issues with speed and we can see if it is related to your internet there. It is very rare for us to get a complaint about speed. We certainly want to make sure you are getting the most out of the system. There sure are a lot of options when you print reports because so many churches vary in what they want to include on any given report or directory. Hopefully having the options is a positive thing in the end. :) Thanks for using SK! The Servant Keeper Team

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