# Page 5 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

[View alternatives](https://www.capterra.com/p/276838/Servant-Keeper/alternatives/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 101-125 of 687 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PMU

Pastor Marc U.  
Senior Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Easy to use. Always great helpdesk personnel. Always friendly and never much of a wait."

May 1, 2018

5.0

Church computer, pastor's computer and pastor's cell all connected in real time with cloud.

Pros

Easy to use. The cloud service puts the whole church database on my home computer as well as my cell phone. Wonderful and easy access! I can contact anyone on the fly.

Cons

I can see no negatives to purchasing and using this software. This is the second church I have pastored in which I have purchased and implemented this product. My secretary can be inputting one thing and I another. Yet, due to cloud, we both get real time updates. Easy!

Review Source

Response from Servant Keeper

May 7, 2018

Hi Pastor Mar, thank you so much for this kind review and recommendation. It's a pleasure to serve you once again at another ministry. I'm so glad you are benefiting from the cloud features and having your data anywhere you are. - thanks again for using Servant Keeper!- the Servant Keeper Team

AD

ALICIA D.  
Office Administrator/Executive Assistant to Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Our rep was great"

May 7, 2019

5.0

Pros

easy to understand and navigation is simply

Cons

that certain changes have to be "manually" entered twice. Example: If I change the email on the family profile (which is just one person)--I still have to go into the individual profile and "retype" the same information. Ex. To change the enable button again for one person -must go and make sure in the individual profile it was changed as well :(

Review Source

SF

Stephenie F.  
System Admin  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Servant Keeper Product"

September 10, 2019

4.0

Groups management has made several of our reports more efficient and has saved time and money.

Pros

This software is easily customized, tailored to the needs of your organization.

Cons

In the past the support time on hold was lengthy. This has been addressed and is much better now.

Reason for choosing Servant Keeper

Without a doubt, the ability to customize records information tailored to our organization is what we like most about SK.

Review Source

WT

William T.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Pastor's review"

September 20, 2023

5.0

very good

Pros

It is so good in keeping up with the people and their giving

Cons

nothing, I don't have anything bad to say.

Review Source

VR

Verified Reviewer  
ML Engineer  
Internet  
Used the software for: 6-12 months

### "Easy to use software!"

August 28, 2018

5.0

Pros

Servant Keeper is so easy to use. I love it! Functionality for member management and organization is very comprehensive.

Cons

Nothing to report. There are some quips I have about formatting and customizability, but that is a matter of personal preference.

Review Source

Response from Servant Keeper

September 24, 2018

Thanks for using Servant Keeper and for recommending us to other ministries!

DMJ

Donna M J.  
Financial Secretary, volunteer  
  
Used the software for:

### "One Data Base Matters"

October 8, 2010

5.0

I have found the customer support personnel very knowledgeable & helpful. I highly recommendation this church software.

Pros

We used version 5 far too long & were only using the Contributions module on a single PC when I assumed the position in August 2008. We then upgraded to version 6 & also purchased the Remote module for me at home & I began to learn the Membership module to train our office secretary at church on the Host. It made the task of pledges & contributions very simple. It takes no time at all. I can print (to hand out) or email quarterly giving statements based on the members' choice. The secretary has learned the Membership module & has printed our first membership directory this summer with Blue Squirrel. The best feature for us is the ability to keep everyone in one database without using spreadsheets or lists for mailings, directories, prayer chains, etc. Previously the Contributions records were updated independently of the Membership Records, which was double work & cause for errors. The profile pages have plenty of data fields for flexibility.

Cons

The church & I use Mac computers so a used PC was donated for the office & I'm using an old PC at home for Remote access. Although we are using attendance for worship services we have not utilized many of the features yet such as Events. We have not done a picture directory either. The Pastor has not used it although I set up a user ID for him, when desired.

Review Source

VR

Verified Reviewer  
Admin  
Religious Institutions  
Used the software for: 1-2 years

### "Keep your people together"

May 28, 2019

5.0

Since implementing this software and assigning a dedicated person to record-keeping, our member lists have never been cleaner and checking on member data has been a snap. (Prior to this, we operated out of 3 different spreadsheets of conflicting information, it was a nightmare!)

Pros

A robust, customizable, and flexible database for keeping track of ministry. While it requires effort to ensure that data is entered consistently and accurately, the back-end benefits of reporting and communicating with members cannot be topped. Run any kind of member lists quickly, generate a directory with a few clicks, and prepare end-of-year offering statements in minutes. See member history at a glance and create a sustainable information set that can be passed on to whomever else might come after and work the ministry.

Cons

The interface still feels a little late-90s and occasionally it's difficult to figure out how to do exactly what you're looking to do.

Review Source

KS

Kelley S.  
Ministry Coordinator  
Religious Institutions  
Used the software for: 2+ years

### "Super happy with Servant Keeper"

September 4, 2019

5.0

EVERY time i call for assistance EVERY person i speak with is super friendly, helpful and always helps me find a resolution (and the product is sooooo good I really don't have to call in that often!)

Pros

Soooo easy to print reports....financial and contribution reports

Cons

It can sometimes be difficult to navigate a couple of the functionalities, but I know if I call in you guys will give me GREAT advice and help!

Review Source

LLL

Lori Lynn L.  
Office Administrator  
  
Used the software for: 2+ years

### "Always great support. I recommend to other churches when they ask."

November 20, 2017

5.0

Quick ways to create reports. I like the opening screen of birthday, anniversaries, etc. It's great to be able give a member a quick call and give them a greeting. People appreciate the thought and it's so easy because the program gives me the info in one quick screen shot.

Pros

User friendly!!!! And if I get in a bind I call support. They are always quick to help me figure out what is wrong. Usually it's the space between the chair and the keyboard (lol).

Review Source

Response from Servant Keeper

November 21, 2017

HI Lori! Thanks for using Servant Keeper and for posting a nice review. It's a joy to serve you. I love the reminder tool also, it keeps people from "falling through the cracks" as we like to say! :) - the Servant Keeper Team

RF

Rhonda F.  
Administrator  
  
Used the software for: 2+ years

### "It has helped me tremendously"

November 16, 2017

5.0

Pros

Easy to use and I don't worry about losing my data. The help desk and representatives are great and walked me through every part of the download and install. All of my information is in one program and I can generate reports individually or in groups. It is also great for making phone books with individual information for our leadership teams. There are more things I like about this program and plan to learn much more as I go.

Cons

The only thing that frustrated me with the program was in the older version if I left the computer with program up and running after about five to ten minutes the program would freeze and I would have to exit out of the program completely and restart it.

Review Source

Response from Servant Keeper

November 17, 2017

Hi Rhonda, thanks for using Servant Keeper! It's an honor so serve your ministry and we're so glad it is a help to you. I'm glad you like the printed directories, and don't forget to take advantage of the free online directory that comes with your subscription! - the Servant Keeper Team

LS

Loretta S.  
Church Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Help Desk"

May 26, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] obviously knows his job. He was able to walk me through step by step and helped me achieve my goal

Pros

\[SENSITIVE CONTENT HIDDEN\] was very patient with me. I'm not really familiar with the software and it just made it seem so easy. \[SENSITIVE CONTENT HIDDEN\] was AMAZING! I wish I could take him to work with me every week!

Cons

Without \[SENSITIVE CONTENT HIDDEN\] talking me through my problem, I would not be able to complete my task.

Switched from

[Church Windows](https://www.capterra.com/p/2670/Church-Windows-Software/)

We needed a cloud base program and at the time Church Windows did not have one.

Review Source

RR

Robby R.  
Communications Director  
  
Used the software for: 2+ years

### "Very customizable! Flexible enough to meet needs of churches large and small"

August 9, 2017

4.0

Super ability to organize.

Pros

user-defined fields, integration with other software like QB and payment systems like Vanco. Also like the increasing "ecosystem" like secure child check-in and cloud-based data

Cons

No app! I would love a directory app for phones (ie: Instant Church directory) Also, I would love to be able to export the notes fields in to a csv file like the older versions of SK

Review Source

Response from Servant Keeper

August 11, 2017

Thank you Robby for taking the time to complete a review. YES there is an app and an instant online church directory that connects to your database. Call us so we can help you turn that on! thanks - Servant Keeper Team

HG

Heather G.  
Finance coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Not mobile friendly "

September 20, 2019

1.0

Very unorganized database. Does do not do mobile applications at a basic level let alone what you need them to do.

Pros

There is nothing I like about the software

Cons

It is almost useless for the mobile app. It does not organize well if you need to see what people are signing up for. Trying to get group reports can be challenging. Over all, there are a lot of better products out there. We are just on this one at the moment looking to switch

Reason for choosing Servant Keeper

The church already had it. Am looking to find a new product that is more user friendly

Review Source

JM

Jeanne M.  
Bookkeeper  
  
Used the software for: 6-12 months

### "Quick satisfaction, extremely knowledgeable, so patient and courteous. "

February 15, 2018

5.0

There are so many reports and options, and some of our staff (myself included) sometimes cannot see the forest for the trees. We try to make a task or getting a report harder than it has to be. A call to the help desk and we quickly get an answer.

Pros

The ease of use! The presentation of the information. The huge array of reports and reporting options available. The integration with email is fabulous. The merge feature is so easy. Love how you can perform a quick sort on so many of the reports--the information is always right on hand with just a few keystrokes! Our clergy cannot say enough good things about the mobile app--they use it practically daily. Everyone in the office loves using this program!

Review Source

Response from Servant Keeper

February 16, 2018

Hi Jeanne! It's a joy to serve your ministry and we are so thrilled to see your review! So glad to hear how you are using Servant Keeper and that the mobile apps are being used by your clergy. Thanks for taking time to post a review! - the Servant Keeper Team

AD

Amy D.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT HIDDEN\] -- Excellent Assistance"

April 22, 2021

4.0

Pros

Reports and immediate assistance when needed.

Cons

I wish they did not constantly try to get us to upgrade.

Alternatives considered

[Blackbaud Financial Edge NXT](https://www.capterra.com/p/27468/Financial-Edge-NXT/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Reason for choosing Servant Keeper

Assistance in helping small Christian non-profits.

Review Source

BC

Becky C.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Review"

October 21, 2021

4.0

Good

Pros

I just went to training and found out how much more SK can do. I will be utilizing more of it's features soon.

Cons

It could be a little more user friendly.

Review Source

SA

Stephanie A.  
Children's Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Excellent Database"

December 6, 2016

5.0

I use this software on a daily basis. I am able to find a single person or email an entire subgroup fairly quickly. I do wish it didn't take so many clicks to get get the information I'm looking for, and I wish that I had more search options like being able to search by the first name, etc.

Pros

A database is a very helpful tool in a church.

Cons

Not terribly user-friendly

Review Source

Response from Servant Keeper

December 20, 2016

Hi Stephanie, Thanks for using Servant Keeper! I want to make sure you know that you can search by any field even your custom fields! Please give us a call at 800-773-7570 so we can make sure you know how to do that, and also the fastest way to get to the information you're looking for. Servant Keeper Team

JM

Jan M.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper Review from First Baptist Church Greensburg IN"

September 15, 2020

5.0

Attendance, Events, Fund Raisers, Meetings, Member information, etc.

Pros

It's great- we love it. And, if we have a problem or a question, we call in for helpful advice and guidance.

Cons

It is not difficult at all. It makes my life a lot easier. I appreciate all your help to keep things running smoothly.

Reason for choosing Servant Keeper

the best for the money - and the help desk is amazing

Review Source

MF

Marie F.  
Administrative Assistant  
  
Used the software for: 2+ years

### "I love Servant Keeper Church Software. We use it in our church office for contributions we receive."

March 5, 2018

5.0

Pros

I really, really love how easy Servant Keeper is to learn and use. It makes my work much easier than it was before we started using it.

Cons

What I like least about Servant Keeper is how it times out when you have to switch to another program or app to check something.

Review Source

Response from Servant Keeper

March 6, 2018

Hi Marie, we're so glad you love Servant Keeper and it's a joy to serve your ministry! I'm happy you find it easy to learn and that it's making your job easier. For security purposes your session will time out after a period of inactivity, so that's why you are noticing that. - thanks for the 5 star review! - the Servant Keeper Team

TH

Terri H.  
Ministry Assistant  
  
Used the software for: 2+ years

### "What a blessing Servant Keeper is!"

November 6, 2017

5.0

Information at our fingertips in order to perform our roles as ministry assistant in an efficient and timely manner for our pastors and church.

Pros

It's reliability is what I like most. It has been such a faithful program. Little to no errors, crashes, etc.

Cons

Just little preferences that are different for every church is what I like the least. No big dislikes!

Review Source

Response from Servant Keeper

November 7, 2017

Hi Terri, it is so kind of you to post a review of Servant Keeper. It's a complete joy to serve your ministry and we're so glad that you have found Servant Keeper to be a reliable way to manage your ministry for so many years! - the Servant Keeper Team

BB

Becky B.  
Administrative Assistance  
  
Used the software for: 2+ years

### "Joe was most helpful and understanding of my computer illiteracy!!"

September 6, 2017

5.0

Pros

Everything seems to be fine except the Sunday School rosters. We haven't implemented a lot of the features yet but look forward to what we'll be able to do.

Cons

We use monthly Sunday School rosters. The monthly rosters in SK8 are for 6 weeks instead of just the desired month.

Review Source

Response from Servant Keeper

September 11, 2017

Hi Becky, thanks so much for giving Servant Keeper a 5 star rating, it's an honor so serve your ministry. Just a quick note, all the reports and rosters can be completely customized so if you want to make it four weeks only you can do that. Call us if you need help with that. Thanks again! - the Servant Keeper Team

JY

Jessie Y.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Our church has used Servant Keeper for years to track family/individual data and contributions. "

March 2, 2018

4.0

It helps us organize our member's information.

Pros

The reports feature is really helpful allowing you to customize data for mailings, stats for the church staff, and lots more.

Cons

The upgrades sometimes cause issues if all computers are not updated simultaneously - allowing only one user access at a time until all users update.

Review Source

Response from Servant Keeper

March 7, 2018

Hi Jessie, thanks for using Servant Keeper. I'm glad you like the reporting, we are always adding new reports and now, with the online report center, you can even download reports made by other Servant Keeper users. Thanks for recommending us! - the Servant Keeper Team

BL

Bubba L.  
Senior Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Great Choice"

June 25, 2021

5.0

excellent

Pros

the ease of it functionality and available help when questions needed to be answered simply support service is excellent plus there is so much more services available across the board for our church

Cons

really nothing would buy this program all over again

Review Source

VR

Verified Reviewer  
Bookkeeper  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Not flexxible enough for us..."

December 16, 2018

3.0

Pros

The ease of entering information and profiles was easy enough. Clear fields and adequate adaptations are there.

Cons

As a large, growing church, we really needed a fresher program that had the flexibility needed to handle all the newest trends in electronic connectivity. This did not have what we were looking for anymore.

Review Source

KH

Karen H.  
Admin Assistant  
  
Used the software for: 2+ years

### "Servant Keeper features are helpful and easy to us. "

August 30, 2017

5.0

Pros

quick and easy, lots of helpful features

Cons

Building a filter takes a little time to figure out. The guidebook and online support are very helpful in figuring that out. Help Desk costs seem a little high to us.

Review Source

Response from Servant Keeper

September 11, 2017

Hi Karen, Thanks for giving Servant Keeper FIVE STARS! We're glad you find the program easy and helpful to your ministry. We have recently reduced the cost of most of our support plans. Unlike most companies, we do not outsource our support staff. We're confident the level of support is far superior as a result. thanks again for taking the time to post a review! - the Servant Keeper Team

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