# Page 6 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

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Last updated March 13th, 2026

# Page 6 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 126-150 of 687 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Linda B.  
Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Daily Use"

February 24, 2021

5.0

Pros

Servant Keeper is very easy to use. I use the program every day for our donations and record-keeping on our members. The help desk is always available online or you can actually talk to someone. Very little training is needed to learn the system

Cons

So far I haven't found anything that I don't like about the system.

Review Source

NH

Nia H.  
Assistant General Secretary  
Education Management  
Used the software for: 2+ years

### "Excellent Software - I Love the database"

July 14, 2017

3.0

track organization records

Pros

Everything is in one place. I love that the software is cloud based. I love the customer support too.

Cons

Need a mobile app to register people; need a mobile app for SK Giving, and need skgiving information to import all information to the database not just the money.

Review Source

Response from Servant Keeper

July 14, 2017

Thank you Nia! It's a pleasure to serve your ministry. Good news: we do have mobile apps for registration, attendance, etc as well as a mobile app for giving. Please call us so we can help answer any more questions you might have about those things. Thanks again - The Servant Keeper Team

JK

Jack K.  
President  
Religious Institutions  
Used the software for: 2+ years

### "Weigh your choices with skilled operators and volunteer help costs"

January 14, 2020

3.0

Frustrating in it's old world tech. Slowly it is catching up, year by year, but who has time to wait another decade for friendly software?

Pros

Entry of contributions and members is easy-- once known

Cons

Very Poor links between modules to link info. Simple tasks like generating a report are met with clumsy, hard to find ways to print pages of address labels or envelopes. Many obvious office tasks are buried in programing double speak and in this small office find it extremely frustrating to use. It seems the plan is to get us and all to buy the mail chimp/ help desk to continue the rip after paying for the program.

Reason for choosing Servant Keeper

We run Quick Books in our store but track donations separately.

Review Source

KH

Kathy H.  
Financial Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper continues to improve their software."

August 22, 2019

5.0

Timely reports and information on our members.

Pros

Helps our church keep up with our membership and their contributions. Learning daily how to use our groups keeper.

Cons

One little item can be clicked, and nothing works like it should. But, your support team is very patient and graciously got us back on track! Invaluable!

Review Source

YA

YOLANDA A.  
Ministry Coordinator  
  
Used the software for: 2+ years

### "Professional, knowledgeable help"

November 11, 2017

5.0

Pros

Easy to use, good technical help, price is great, easy to learn. Not too long of a wait time to get help

Cons

Searching for individuals/families sometimes difficult if the last names are not the same. I work later that 6pm and would love to have helpdesk available after 6.

Review Source

Response from Servant Keeper

November 14, 2017

Hi Yolanda, thank you for using Servant Keeper! A quick tip, you can search by any portion of first or last name when doing a name search. You can also use the cross referencing feature in your directories to help find family members with a different last name. Thanks! - the Servant Keeper Team

MJ

Mark J.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Bethlehem Baptist Church of Sarasota"

January 11, 2019

5.0

Overall I do like the software. It's head and shoulder above what we were using when I first became treasurer 15 years ago.

Pros

Ease of use and how you continue add enhancements that improve the leadership's interactions with church members. Your partnership with Vanco Serves has been a God send for our church. We are able to quickly download and post online giving contributions, whereas before this task was time consuming and tedious.

Cons

We have not received and updated user manual since we purchased Servant Keeper 6. If it were view-able online it would be helpful. There are still issues with some features that require integration with other vendor applications. Many of them could be solved through immediate updates of an online maual and auto notification to you subscribers. Thank God for support staff like CSR who are able to resolve issues quickly.

Review Source

LB

Lizz B.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "User friendly software with great customer service!"

September 18, 2019

5.0

Pros

We have been so happy with the format of this membership program. It’s easy to use, and their customer service department is always at the ready to help if we have a questions.

Cons

They only thing I’d ever wished I could change was to have started utilizing all of Servant Keeper’s features sooner.

Review Source

PK

Phyllis K.  
Pastorl Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Excellent Product"

February 27, 2019

5.0

Servant Keeper is very helpful in our church in keeping track of all of members. The Birthday, anniversary reminders are a blessing with so many members it would be easy to overlook someone but SK helps us get the job done.

Pros

Everything! I like everything about the product.

Cons

I really like the whole thing; I do not have a least like part; sorry!

Review Source

TJ

Theresa J.  
Admin Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Great for my duties"

September 23, 2019

4.0

It's very detailed in record keeping.

Pros

The search queries make finding groups, reverse number searches, families, profiles and more so easy.

Cons

When making a list or labels it choses from 'all records' instead of the list that is currently active. It is solved by choosing which list you prefer.

Review Source

FV

Francine V.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Upgrading to 8"

October 29, 2019

4.0

Applaud rep team from the Help Desk. They were very helpful and patient with a nervous secretary dealing with computer changes.

Pros

Been using Servant Keeper for a long time.easy to work with.

Cons

Not a fan of upgrading all the time. But our archdioceses suggest that we do. But that is not a dislike of the software.

Review Source

SH

Sheila H.  
Admin Asst  
Religious Institutions  
Used the software for: 2+ years

### "Great Service"

September 25, 2019

5.0

We use it to keep attendance and giving for a church

Pros

The software is easy to use and the reports are nice.

Cons

the font is too small. If I make the font bigger then the reports don't print properly

Reason for choosing Servant Keeper

I didn't make the choice so I don't know. I've been here 10 years and always used SK

Review Source

DS

Debra S.  
ASSISTANT ADMINISTRATOR  
Religious Institutions  
Used the software for: 2+ years

### "EXCELLENT FOR OUR SMALL MINISTRY NEEDS"

October 16, 2019

5.0

Pros

THE CONTRIBUTION MANAGER REPORTS SUPPLY US WITH A PLETHORA OF INFORMATION. THE CUSTOMER SERVICE IS EXCELLENT. THEY WILL DO WHATEVER THEY CAN TO HELP YOU.

Cons

THE GRAPHS NEED IMPROVEMENT. WHEN YOU PRINT OUT THE GRAPHS YOU CANNOT READ THE NIMBERS DUE TO THE COLOR CONTRAST.

Review Source

CC

Cindy C.  
Secretary  
  
Used the software for: 2+ years

### "As always, courteous, knowledgeable, fast."

August 22, 2017

5.0

Pros

fairly easy to use, flexible, unlimited fields. Support team is always willing to help!! Constant updating and availability and smoothness of the updating.

Cons

eventually change the 'phone' field to just phone instead of 'home' or 'cell'. Rather just phone then 2nd phone and so on.

Review Source

Response from Servant Keeper

August 28, 2017

Hi Cindy, we are thrilled that Servant Keeper is helping you manage your ministry. Just a quick note, you can certainly change the phone number labels. Just right click and hit "change field name". Thanks again! - the Servant Keeper Team

DS

Dawn S.  
Executive Secretary  
  
Used the software for: 1-2 years

### "I am so thrilled with this software. "

February 14, 2018

5.0

Pros

It has streamlined our ministry across the board. The ability to change an address or phone number in every category in one fell swoop is fabulous!

Cons

That it will not run with TeamViewer. Team Viewer is a program that I use often. It is time consuming and frustrating to have to continually turn these programs off and on. I would like for them to play together nicely.

Review Source

Response from Servant Keeper

February 15, 2018

Hi Dawn, We're so glad Servant Keeper is serving your ministry well! We've reached out to Team Viewer and at this time we're not sure why their application won't run while Servant Keeper (and many other apps) are running. Thanks for using Servant Keeper and thanks for the five star review! - the Servant Keeper Team

IF

Iris F.  
Manager-Pastor assistant adm  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great customer service"

August 23, 2017

5.0

to be organized with our parishioners history.

Pros

It's tell you what you need to know about the parishioners, all the information from family history to how many kids , how much they contributed no matter how old the family history is .Thank you for the HelpDesk and really I like everything about it, Servant Keeper manage our ministry. It's our joy to have it.

Review Source

Response from Servant Keeper

August 28, 2017

Hello Iris and thank you so much for your review and kind words. It's a pleasure to serve you and your ministry - the Servant Keeper Team

GW

Glenda W.  
Office Admin  
Religious Institutions  
Used the software for: 2+ years

### "Great tool for maintaining a church database!"

September 4, 2019

5.0

Pros

This is a great program with ability to keep track of donations and catagorize them, providing a host of report options, as well as a member database with more report options than you would ever need.

Cons

There is absolutely nothing I dislike about this program.

Review Source

NF

Nancy F.  
Assistant to Lead Pastor  
Financial Services  
Used the software for: 2+ years

### "All of the Help Desk Staff are excellent, very personable and do not make your feel rushed. "

August 16, 2017

5.0

time saving, accuracy and assistance.

Pros

Ease of use and ability to move around into different apps. The staff have all been a lot of help on the phone and online.

Cons

There isn't anything that I don't like. I really appreciate the staff, the time spent when needed and the ability to make sense of how it all works.

Review Source

Response from Servant Keeper

August 28, 2017

Hi Nancy! It was so nice of you to share your experience with Servant Keeper and the HelpDesk. It's always a joy to serve you. thanks for using Servant Keeper! - the Servant Keeper Team

KB

Kenneth B.  
Pastor  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Customer Service"

June 25, 2021

5.0

Great customer service!!

Pros

Easy to use and great help desk. The folks at the help desk were super!!

Cons

Inability to syn with outlook/apple calendar.

Review Source

KE

Kathleen E.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Tech help"

April 24, 2019

5.0

I would recommend it and am happy that you have tech support we can have access to ~ thank you

Pros

Dave was more than helpful and new download process went smoothly ~ I am very appreciative!!

Cons

It is a lot to process but with the book you just need to go through and figure it out

Review Source

TH

Timothy H.  
Pastor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Servant Keeper"

May 19, 2021

5.0

I have used this program in previous churches for the last 30 years. It continues to be very helpful.

Pros

Ease of use. Many choices of reports. The ability to keep deleted records without it being added to my total family number.

Cons

Not having a drop down for the multiple users. I always have to type in the full ID then password.

Review Source

DT

Douglas T.  
Church Treasuer  
  
Used the software for: 2+ years

### "Three in a row..."

January 19, 2017

5.0

My current parish is the third church that I have implemented ServantKeeper. I used to live in Maryland and then retired to Northern Wisconsin. Had ServantKeeper in MD and loved it then and now. With each parish, we examined the capabilities and ease of use before purchasing it. It is very flexible and adaptable. Couldn't be more pleased!

Pros

It maintains a database of members and friends of the parish. Once info is captured it is there forever. Can produce picture directories of the church. A vast variety of reports, wholly adaptable, can be produced. The contribution statements are outstanding.

Cons

Because of its flexibility, there are choices that have to be made. Once set up, familiarity will lead to comfortability and ease of use.

Review Source

Response from Servant Keeper

January 24, 2017

Douglas thank you very much for taking the time to post your review. It's a joy to serve your ministry and we are so glad that Servant Keeper is a help to you!

JT

Julie T.  
Office Manager  
  
Used the software for: 2+ years

### "Customer service today with Stacy was exceptional. "

July 26, 2017

5.0

Pros

I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons

It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Review Source

Response from Servant Keeper

July 28, 2017

Hi Julie, thank you for your kind words. We are so glad you are using the Check-In with Servant Keeper! thanks for using Servant Keeper - the Servant Keeper Team

SE

Steve E.  
Pastor  
Religious Institutions  
Used the software for: 2+ years

### "Good program. Horrible customer service policy."

September 4, 2018

3.0

I understand that whoever is going to respond to this complaint had absolutely nothing to do with initiating this policy. I do feel sorry for them, however, in having to defend such a horrible policy.

Pros

It does what the company says it does. Great tool for churches, as far as its functionality goes. But all the pros are far outweighed by the one glaring, indisputable negative: They require you to PAY for customer service!

Cons

Buying the program isn't enough . . . the company charges a fee for customer service/technical support. UNBELIEVABLE! It's simply outrageous! Whoever authored this policy out to be ashamed! The company officials ought to be ashamed for accepting the idea in the first place. The idea that you have to pay extra to get the company's help in using their product is unconscionable and morally wrong! It's just another way to make more money.

Review Source

AF

Amanda F.  
Receptionist  
Religious Institutions  
Used the software for: 2+ years

### "Lots of tracking features"

May 23, 2019

4.0

I am happy with it, it's one of the best "Bang for you Buck" programs out there for maintaining a church database.

Pros

Ease of use and navigation, cost effective, availability for training seminars.

Cons

How to go about adding folks to a group/class-I feel there is am easier way.

Review Source

B(A

Barbara (Bobbie) A.  
Secretary  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Servant Keeper Review with Customer Service"

August 28, 2019

5.0

Customer service is very good. Always walks through it with me and helps. Sometimes on hold way too long because it costs money for our church for the phone call.

Pros

Easy to use when I learn how to use it.

Cons

Sometimes instructions not so easy so I need to call the help desk.

Review Source

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