# Page 8 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

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Servant Keeper

4.6 (687)

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Last updated March 13th, 2026

# Page 8 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 176-200 of 687 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Dawn S.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "I love Servant Keeper"

September 17, 2016

5.0

Pros

Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Cons

I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Review Source

SR

Sharon R.  
Pastor/Administrator  
Religious Institutions  
Used the software for: Less than 6 months

### "Servant Keeper SFSG"

June 29, 2021

4.0

SFSG - So far, so good. We are working through setting up fields and protocols so that we won't have the issues we had with the previous software and so that we will be able to do thorough, easy queries.

Pros

Customizability Online Access Cost compared to previous software we used

Cons

Ability to list college levels a opposed to school grade levels.

Switched from

[PowerChurch Plus](https://www.capterra.com/p/2679/PowerChurch-Plus/)

Cost and features

Review Source

AC

Amanda C.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper Review"

May 28, 2021

5.0

Pros

This product is well organized and easy to use! We love and utilize the phone app feature almost daily!

Cons

There isn't anything I don't like about this product.

Review Source

DS

Dawn S.  
Treasurer  
Religious Institutions  
Used the software for: 2+ years

### "Servant Keeper is a great software program"

August 6, 2021

5.0

Pros

Ease of use and very convenient to work in other places

Cons

I can’t think of anything right now, everything is fine

Review Source

DP

Dylan P.  
Assistant Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Dylan Paddio Review"

April 26, 2023

5.0

Great product, but it's too expensive

Pros

It is a great program that enables us to keep track of all our donors.

Cons

The cost per month of Servant Keeper is VERY expensive. We may be canceling soon.

Review Source

KR

Kathy R.  
Financial Secretary  
Non-Profit Organization Management  
Used the software for: 2+ years

### "SK review"

October 21, 2020

5.0

Pros

This software is very easy to use when using Servant Keeper 8.

Cons

We have not found anything negative about this software yet.

Review Source

ME

Mandy E.  
Administrative Secretary  
Religious Institutions  
Used the software for: 2+ years

### "SK8 Customer Care ROCKS!!"

January 7, 2019

5.0

Pros

It takes some time to learn, but the many applications of the product are wonderful. I like the ease of use between modalities of the product too.

Cons

SK writer is difficult to use because of its look-alike quality to Word, but once the shortcuts are learned it is nice to be able to use for mass mailings.

Review Source

BAM

BETTY A. M.  
RETIRED  
Religious Institutions  
Used the software for: 2+ years

### "Very Good Program"

September 18, 2020

5.0

Really love the software. Find it to be versatile and able to adapt to many applications as we interact with our local accountant. I must also add, because of its ease of use, it is very easy to train others to use.

Pros

The Finance Committee at my church has been using the software for 5 years and it is very easy to use and not expensive. The support team is outstanding.

Cons

Installation was a little cumbersome at first, but was able to smooth it out with the help of SK Tech support.

Reason for choosing Servant Keeper

Recommendation.

Review Source

Rachel G.  
Office Assistant  
  
Used the software for: Less than 6 months

### "Servant Keeper is a great way to organize and manage volunteers"

March 14, 2018

5.0

Great software for a great price! Keeps volunteers organized!

Pros

This software is really cost effective; when researching, it is one of the less costly options. It also is great for keeping volunteers organized as well as communicate among the groups that are working together in teams. It is definitely worth the cost

Cons

It can take a little bit of time to organize groups of volunteers and all of the contact information and specific specs for each person. This initial time spent getting the program situated will be saved in the long run though! It is worth taking the time to do it right!

Review Source

Response from Servant Keeper

March 20, 2018

Hi Rachel - thanks for using Servant Keeper and for doing the ministry that you do! We are honored to be a part of your work and excited that Servant Keeper is helping you! - the Servant Keeper Team

ST

Steve T.  
Trustee  
  
Used the software for:

### "Exactly what I was looking for"

July 30, 2015

5.0

To start, it's a great piece of database software. The costs are a one time product license and if necessary, a database import tool; a monthly cost for cloud access. I have a small church of about 150 members in which we had used an online database product with many bells and whistles that the church simply did not need. The demo was a good tool to send to the church leadership, especially the member chair and the administrative assistant. They are at the standard user level and had no problem working through the menus, and the church leadership actually selected this particular database because of it's ease of use. The data import tool worked well, I had to export the online data into csv sheets, and to make it easy I imported into my sandbox at home, fixed the header titles to match the new field names, and the most tedious task was to change the record index numbers to match the new ones. Once all my data was straight, I imported it all to the cloud. The church administrative assistant and the membership chair had no problem at all with the contributions, giving statements, inputting data, and reports. There are plenty of user defined fields to track unique items like Emmaus, Safe Sanctuaries, etc. The only cons I can think of was there is not import built in, you must get the tool, and matching records can be a bit tedious. Overall, it's great, there's more modules that are available, but for now my church only needed the basics.

Review Source

AH

Annette H.  
Admin. Asst.  
Religious Institutions  
Used the software for: 2+ years

### "Review of customer service"

September 29, 2020

5.0

Excellent

Pros

It is pretty to use, I do have problems when a donor calls and would like totals of what they have donated. The program is a little difficult to follow; I usually have to call for assistance and of course the staff is always ready to help, very professional and patient.

Cons

How difficult it is to go through all the steps necessary to find necessary donors, plus running all necessary donors after the first of the year to send for their taxes.

Review Source

DR

Deane R.  
Office Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Office Secretary Loves Servant Keeper"

July 8, 2019

5.0

Pros

Ease of use and production of reports.

Cons

Can't see an indication that there is a "note" on a profile

Review Source

VR

Verified Reviewer  
Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Slow SK8"

March 1, 2019

2.0

Im looking for a new software.

Pros

The program is very useful for entering an keeping records of the contribution

Cons

The System gets very slow when the program is open in more than one computer, this is very frustrating because it slows down to everyone. I have reported this problem but nobody did anything except telling me to move the cloud. Also to generate a report it takes a while. never had this problem with SK6

Review Source

BG

Belinda G.  
Church financial secretary  
  
Used the software for: 2+ years

### "I use this software every time there is a need to enter all our members contributions. It's easy."

November 17, 2017

5.0

Pros

Its very easy. Also, if there is a question about any part of the software the help desk is available.

Cons

I need more training on the different features within the software. So I am determined to sign to the online teaching to learn all I can and also attend the on-site training class.

Review Source

DH

Dawna H.  
Office Manager  
Religious Institutions  
Used the software for: 2+ years

### "Review"

December 6, 2019

5.0

Pros

Help desk people are wonderfully patient people.

Cons

Would love to have more Directory options.

Review Source

SS

Sue S.  
Office Staff  
Religious Institutions  
Used the software for: 2+ years

### "Dave at Help Desk was cordinal, proffessional and solved my issue within a few minutes. "

August 11, 2017

5.0

Everything organized.

Pros

Easy to use - I have recommended to other churches. Requires little maintenance, always dependable and makes the tracking of congregation easy.

Review Source

Response from Servant Keeper

August 11, 2017

Thank you Sue for your kind review. It's a joy to serve your ministry! Thank you for recommending us to other churches. Thanks - the Servant Keeper Team

LR

Lynette R.  
Ministerial Assistant  
  
Used the software for: 2+ years

### "Servant Keeper is easy to learn and works for our church."

November 13, 2017

5.0

Pros

The support is wonderful. The reports function is easy to run and customizable. We love the mobile apps that are available.

Review Source

Response from Servant Keeper

November 14, 2017

Hi Lynette, thanks for using Servant Keeper, we're glad you're finding the mobile apps helpful. We are continuously adding new features to those so stay tuned! Thanks! - The Servant Keeper Team

Jennifer C.  
Office Manager  
Financial Services  
Used the software for: 6-12 months

### "B2B Software "

May 7, 2020

4.0

Overall good experience but with some fine tuning this software could be much better

Pros

This software is super easy to use and is cloud based. It is android and IOS friendly as well. I work for my church so I often manage fundraising and such through this software.

Cons

I dont know that I have many cons for this. One that stands out is not being able to customize reports.

Review Source

gB

gaynel B.  
Admin  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Want a product that tracks and produces the kind of reports you need? Try SK"

January 31, 2024

5.0

Again, it's the support that makes this software hum for me. I am pretty good using it but occasionally still need a little help and you guys are always available, helpful and patient.

Pros

I especially like the support - everyone is knowledgeable and patient. The software is very good as well, and it's now in the cloud for "on the move" access.

Cons

Least? I'm thinking. I can't really think of what I don't like - wait I know. You have upgrades often and I don't have admin access to my own computer so I always have to ask my Tech guy to come to my desk, log in and accept the update.

Review Source

KB

Kelly B.  
Secretary  
  
Used the software for: 2+ years

### "Servant Keeper has been tremendously helpful for our church. "

July 17, 2017

5.0

Contribution/financial SK notify Child Check-In

Pros

We've used Servant Keeper for many years now mostly for finances. However, it has been a huge success in sending urgent messages to our congregation.

Cons

Haven't found much I don't like about Servant Keeper. I do wish they offered more training to our local area. Most trainings are done an hour or so away from us, but understandably so since we live in a small community.

Review Source

Response from Servant Keeper

July 28, 2017

HI Kelly, it's great to see a review from a long time user! While we do trainings in 60 cities around the country, you may be interested in online trainings as well, found at the HelpDesk center. thanks for using Servant Keeper! - the Servant Keeper Team

PH

Pam H.  
volunteer  
Religious Institutions  
Used the software for: 2+ years

### "Awesome management for your church "

August 30, 2019

5.0

Servant Keeper customer service is second to none. Even though there is a help guide available to all, We pay the extra fee to be able to call the help desk at any time. It's totally worth it. They walk me through each step every time I call about something. Most of the time my wait time is short.

Pros

It's very user friendly and easy to navigate.

Cons

I would like for there to be a level of cost in between the Level 1 for 3 users and Level 2 for 30 users. Maybe a level for 10 users?

Review Source

LC

Lucinda C.  
Software manager  
Religious Institutions  
Used the software for: 2+ years

### "Very Useful Church Software"

March 13, 2019

5.0

We are a very small (under 100 member) church. This software allows me to manage all the info on each member and family and provide reports and pictures to the pastor and new members so they can quickly become knowledgeable of each church family member.

Pros

I particularly like the ability to add family and individual pictures to the SK8 version - I also appreciate the Report Editor option which allows me to modify reports

Cons

That the database is NOT SQL - it limits ad hoc queries.

Review Source

JW

Judy W.  
Secretary  
Religious Institutions  
Used the software for: Less than 6 months

### "Servant Keepers - a great tool for ministry!"

September 5, 2019

5.0

Servant Keeper has enabled us to update our database with ease. I look forward to working in the system each day! It is far superior to our old system which costs our church much more not only monetarily but also time.

Pros

The ease of using Servant Keeper is far above what we expected. It is very user-friendly. We are still in the process of setting up some areas for needs we have but it is going very smoothly.

Cons

At this point in using Servant Keeper, we have no complaints about the system but it would have been nice to have hands-on training.

Review Source

LM

Laura M.  
Executive Pastor  
  
Used the software for: 2+ years

### "Servant Keeper is very easy to use . . .and, should there be an issue, the Help Desk is always there"

November 15, 2017

5.0

Pros

Because of I have used this software since 2004, I am so used to the software that I appreciate all of the features

Review Source

Response from Servant Keeper

November 16, 2017

Hi Laura, thank you so much for posting a review. It's a joy to be serving your ministry for so many years, and the HelpDesk is encouraged by your "shout-out"! :) - the Servant Keeper Team

LC

Laura C.  
Financial Secretary  
Religious Institutions  
Used the software for: 1-2 years

### "I have received immediate knowledgeable answers when ever I call for help."

October 25, 2017

5.0

i am able to manage all contributions made to the church and create reports and correspondence when needed.

Pros

I like that the software is very user friendly. I am able to run reports from the system that provides all of the information I need.

Cons

I have some confusion sometimes about running reports or queries using individuals or families. It is difficult to make sure that everything is checked so that the contributor will appear when reports are run.

Review Source

Response from Servant Keeper

October 26, 2017

Hi Laura, thanks for the 5 stars! We are excited to be serving your ministry and are so glad you find it user friendly. Regarding statements, we are running live online training for the next couple months to make sure you understand all of the great features and options, including letting members download their own contribution statements! Make sure you check out that live online training- you'll love it! - the Servant Keeper Team

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