# Page 9 | Servant Keeper Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Servant Keeper the right Church Management solution for you? Explore 687 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/276838/Servant-Keeper/reviews

---

Servant Keeper

4.6 (687)

[View alternatives](https://www.capterra.com/p/276838/Servant-Keeper/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of Servant Keeper

## Showing most helpful reviews

Showing 201-225 of 687 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NE

Norma E.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "User Opinion"

April 29, 2019

5.0

Any time I have needed help, the support team members have been extremely courteous and knowledgeable.

Pros

This software offers use for any church office need in managing member and contribution information.

Cons

I would like to have everything combined into one package instead of three individual modules. There is likely a good reason for having the separate modules, but I think it would be easier to use if all the information were together.

Review Source

HS

Heidi S.  
Children's Ministry Coordinator and Fellowship Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Servant Keeper User"

January 17, 2019

5.0

Perfect for small and large churches. easy to sort data and manage lists, run reports, etc.

Pros

It is easy to run reports and to manage the data. The "Language" makes sense! I was in charge of the installation of the software as well as the data transfer and it (thankfully) went very smoothly and I'm not an IT person at all!

Cons

I haven't really found anything yet that doesn't meet our needs. So far its great! Have used it for 1 year.

Review Source

ML

Margaret L.  
Office Manager/Treasurer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent service from rep. on the help desk."

September 18, 2019

4.0

SK has allowed our 160 active-member church to set up groups, track birthdays and anniversaries, and attendance with relative ease (except setting up the group itself ... has been a bear). Overall I've used it now for 5 years and I'm used to it.

Pros

Some parts of it are intuitive but I find setting up a group to be particular thorny.

Cons

Too hard to figure out how to create a Group. Not intuitive.

Reason for choosing Servant Keeper

I didn't choose this, it came with the position of Office Manager.

Review Source

RW

Rachel W.  
Assistant  
  
Used the software for:

### "Terrible Customer Service/ Product Doesn't work"

April 9, 2013

2.0

Not a satisfactory experience

Pros

to few to list

Cons

I was fairly happy with this service until it would not allow me to enter in anymore families into the system. Says I have reached my limit when I clearly am under my limit significantly. BUT My BIGGEST complaint is that they want $50 dollars to even speak to me over the phone about this problem. I can't get any help unless I pay $50. TERRIBLE TERRIBLE CUSTOMER SERVICE. I would not recommend this to ANYONE

Review Source

Response from Servant Keeper

October 28, 2014

Hi Rachel,Thank you for using SK. We are glad that you have been happy up to this point. To recap your call: We offer a 50% discount on Servant Keeper (Servant Keeper Small Church) to small churches and church plants. This is what your church purchased last year. The only limitation on this version is it is limited to 50 families. You may upgrade to the unlimited database for just $299. Most small church customers do end up upgrading to the unlimited version as Servant Keeper is helping them grow and reach more people. A big benefit of Servant Keeper is the award winning support. While we do allow customers to purchase software without a support plan, we highly recommend having support the first year. It's worth noting that, unlike our competitors, we do not outsource our support services overseas or to third party companies.

BL

Bart L.  
Pastor/Administrator  
Religious Institutions  
Used the software for: 2+ years

### "Support Call"

April 23, 2018

5.0

None

Pros

Wonderful Experience. Remotely solved the problem and re established connection to the cloud server. The uspport staff was very professional

Cons

Publishing online directory from sk8 can be designed better to become more user friendly and more intuitive.

Review Source

VM

Vita M.  
Tech Minister  
Religious Institutions  
Used the software for: 1-2 years

### "Not the most user friendly"

July 14, 2022

3.0

Pros

There are a lot of features offered/advertised.

Cons

We have had issues with reporting most of all. The fact that families and individuals are linked the way they are keeps us from being able to report on the information that we want to capture. Also, often when we call customer service, we need to be transferred several times before arriving where we need to be.

Review Source

DM

Debbie M.  
Parish Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "The program is very user friendly and they have helpful and professional staff to assist when needed"

November 7, 2019

5.0

Pros

I like the software because it is easy to operate.

Cons

I have not found anything that I dislike about this software.

Reason for choosing Servant Keeper

It fit our church best.

Review Source

KS

Kyra S.  
Church Office Administrator  
  
Used the software for:

### "New to Servant Keeper"

August 11, 2010

4.0

Excellent. I'm very pleased with all aspects of SK. I mainly switched because of the Customer Service. That is number 1 in priorities for me.

Pros

I'm fairly new to SK. But have talked with Sales Rep (Bernadette) and help desk people for months leading up to purchase. I'm very happy with most everything. Especially the ease of contacting help desk. Although some of my questions weren't always resolved, They are always available when I need them. And are patient. I also LOVE that you have a working chat feature. I'm still working on adding information into the system. So far it's working well.

Cons

Haven't been able to resolve one technical issue yet relating to "the publisher not being able to be verified." Apparently it's because I used microsoft. The Help desk doesn't seem to readily have the answer. I was told to check into the user forum. Although I think I need to press the issue more with help desk. They've informed me that an IT person on my end will need to work on this issue. I'm hoping the help desk can work to have more of an answer for this problem in the future. Since apparently it's a common one.

Review Source

RS

Ruby S.  
Human Resorces & Accounting Manager  
Religious Institutions  
Used the software for: 2+ years

### "Decent product but functionality is limited "

August 11, 2017

3.0

Pros

Cost effective effective, easy to use, great interface, great training material, excellent support team

Cons

Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

Review Source

CC

CHARLES C.  
CHURCH SECRETARY  
  
Used the software for: 2+ years

### "VERY USER FRIENDLY"

July 25, 2018

4.0

Pros

I had no previous experience with data software. SK is very user friendly. The training seminars were helpful. We had several at our church. The personnel have been pleasant to work with. When we have had issues, the help staff has taken the time to correct our problesm.

Cons

I cannot think of issues that I consider cons. No one has a perfect system. I am not the only user. Our bookkeeper may have some issues, but she shares my overall satisfaction.

Review Source

Response from Servant Keeper

July 27, 2018

Hi Charles, thanks for using Servant Keeper and for recommending it. We're glad to hear you find it user friendly! Thanks for using SK! - the Servant Keeper Team

JH

Jesse H.  
Pastor  
  
Used the software for: 1-2 years

### "Excellent. Smooth transition from previous software. "

August 21, 2017

5.0

Help consolidate all of our information and data and keeps it in one place.

Pros

That fact that everything you need to do can be executed from one place. Lack of redundancy eliminates repeated entry that saves a lot of time.

Cons

As the program is upgraded more options become available. There are some limitations. One issue is when we place a scanned signature into a database letter, often the signature graphic disappear after a number of letters are printed.

Review Source

Response from Servant Keeper

August 28, 2017

HI Jesse, thanks for taking the time to share your review. We're glad we are helping to save time at your ministry. Please note that when you create a template in V8 it is saved in the database. It could be that another user on your ministry team is modifying your template? The signature should not just disappear. Call us so we can troubleshoot. Thanks again! - the Servant Keeper Team

KR

Kevin R.  
Pastor  
  
Used the software for: 6-12 months

### "Our experience with Servant Keeper has been positive. The learning curve is rather steep, however."

July 12, 2017

5.0

It enables us to stay in contact with our members and guests. It also helps us integrate contribution information with our membership records.

Pros

I like the variety of email lists that I can create, the ease of creating groups and setting up their criteria. I appreciate the amount of and variety of information that can be listed under each member.

Cons

Most of our trouble has been connecting our word documents to the various emails that we send out. We have had difficulty establishing usable interfaces.

Review Source

Response from Servant Keeper

July 12, 2017

Thanks for sharing your thoughts Keven. We're happy to be serving your ministry. Please check out the tutorials and trainings in the online HelpDesk for some of the more advanced features. Attachments are often governed by email services. Some services see Word Documents as potential threats. If you save the attachements as PDF (SK can save any report as a PDF) you may have better luck. You can integrate any email address with Servant Keeper, for sending emails to groups. thanks again for using Servant Keeper! - the Servant Keeper Team

DE

Donna E.  
Financial Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Excellent Customer Service for Servant Keeper"

October 19, 2019

5.0

I was provided prompt, professional assistance in retrieving and importing a local database into my cloud based account. The Help Desk support technician was very knowledgeable and thorough as he sought to resolve my software issue. I appreciated the courteous manner in which I was treated throughout the entire process.

Pros

Functionality, ease of use, excellent customer service

Cons

That Help Desk support is not included in the monthly charge for data cloud usage.

Review Source

PD

Pam D.  
Project Manager  
Religious Institutions  
Used the software for: Less than 6 months

### "We replaced our 25 year old software with Servant Keepers 8. It has been a breeze!"

April 27, 2018

5.0

Better financial reporting capabilities. Easier data entry. Compatibility with out financial software which streamlined our processes and saves staff time.

Pros

The software is easily customized to report data we are asked to provide to our United Methodist Church connection. The financial reporting is easily customized too - which was my focus. The customer support staff are patient and very helpful. There are new functions that we didn't imagine that will enhance the information we can provide to staff and leadership committees.

Cons

The reports exported to excel are difficult to manipulate. The wait time for telephone support can be a little lengthy.

Review Source

Response from Servant Keeper

April 30, 2018

Hi Pam, thanks so much for using and recommending Servant Keeper! It's a joy to serve your ministry. I'm very glad to hear you are discovering more new features and that the HelpDesk has been helpful to you. We are working hard to reduce wait time by adding staff and resources for both phone and online support. Thanks! - the Servant Keeper Team

DEW

Daisy E W.  
Church secretary  
Religious Institutions  
Used the software for: 2+ years

### "Customer Service"

November 24, 2020

5.0

I am still discovering Servant Keeper and the things I can do, BUT my experience has been GREAT! The HELP DESK staff are patient and excellent teachers. Very informative and knowledgeable regarding the software.

Pros

The software seems to have taken in consideration the needs of a church and how it functions

Cons

Not sure as of yet. I am still learning.

Reason for choosing Servant Keeper

the software demonstration met the needs of our church and congregation.

Review Source

MA

Melanie A.  
Ministerial Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Amazing software!"

September 10, 2019

5.0

We use this program for our church membership tracking, Sunday school reports, Attendance, special events and much more!

Pros

The ease of using this software. It's user friendly and I love the different ways you're able to create groups and specific reports

Cons

Nothing at all. I do wish that the company offered ONLINE LIVE trainings. It's very hard for me to attend workshops

Review Source

CF

Chelsea F.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "Church Review"

September 17, 2019

5.0

Quickly run reports and capturing information that is important to your organization at it's easiest.

Pros

Program is very user friendly and allows for custom designing of information to capture information important to your organization. Program also allows you to run reports easily.

Cons

Our staff hasn't run across anything that we didn't like. However the look of the programming could be updated.

Review Source

VR

Verified Reviewer  
Pastor  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Service!"

October 31, 2019

4.0

Best software I've tired to tracking our church's member's and ministries.

Pros

Keeping our church organized has never been easier. With child check ins for functions and online church directories this application has it all. Very well thought out.

Cons

The interface took a little bit to get used to, but nothing that was a problem with us using the software.

Review Source

CB

Carolyn B.  
Administrative Assistant  
  
Used the software for: 1-2 years

### "Very Good and Helpful"

August 17, 2017

5.0

Pros

Easy to work with and understand! I have used other software products and this is much easier. I like the group keepers section.

Cons

Waiting for the Help Desk!

Review Source

Response from Servant Keeper

August 28, 2017

Hi there Carolyn! Thank you for using Servant Keeper and for posting a review. We are so glad to be a help to you. So sorry if you had to wait on hold! It's a result of tremendous growth but we are doing everything we can to avoid that happening to you. - the Servant Keeper Team

BK

Betsi K.  
Director of Communications  
  
Used the software for:

### "Looking for a Change from Servant Keeper "

July 16, 2015

2.0

We had been using servant keep for years and just switched to the Cloud version to be able to look up information from anywhere, and on phones. It is nice that we don't have to update everyone's database every week, but it is not truly a cloud. You still have to have the software installed on your computer (we pay for 10 licenses), and then you can also have the app on as many phones or tablets as you wish. The app does not easily give information and does not have enough visible. Our pastors need to find the names/ages of children and spouses, possibly jobs or other notes and cannot do that. The entire system (app and computer) is slow and difficult to use. We have given up on updating many parts of your database because the software is so frustrating.

Review Source

Response from Servant Keeper

July 17, 2015

Betsi, thank you for using Servant Keeper and for taking the time to post a review. It is not normal to experience a lag in the software. please contact the helpdesk so they can investigate if there are any ISP or network related causes. The first version of the mobile apps addressed the most common requests from our users and we understand there are additional requirements. We will soon be releasing v2 of the mobile apps that will be even more feature rich. Thanks again for using Servant Keeper and please contact the HelpDesk so they can address any issues you may be having. God Bless - Servant Keeper Team

MK

Melissa K.  
Church Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Linwood Community Church Review from phone call with Kasey"

January 9, 2019

5.0

Outreach to our congregation for informational emails and phone calls

Pros

I find the software to be Multi useful in keeping in touch with our congregation

Cons

I find the software to be difficult to follow sometimes in creating groups, etc.

Review Source

GB

Gaynel B.  
Data Admin  
Religious Institutions  
Used the software for: 1-2 years

### "Needed to understand a feature I was not familiar with"

August 28, 2017

5.0

Well, if I didn't have this software, it would be quite difficult to provide reports that are asked for or to keep track of information from year to year

Pros

It's all good. No specific comments at this time. I like the reports most of all. I can pull up data in almost any form.

Cons

Online help in the software could be a bit stronger. Recommend adding answers to questions you receive on the calls or with online support.

Review Source

Response from Servant Keeper

August 28, 2017

Hi Gaynel, thank you for taking the time to post a review for Servant Keeper. We are so glad to serve your ministry and it was a pleasure to help you! - the Servant Keeper Team

MM

Marcia M.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent Product"

September 6, 2019

5.0

Pros

My church uses Servant Keeper for membership and financial contributions. We have been very happy with both the product and the service that we receive to support the product. If we have any questions we get quick, helpful answers and I've never not had a question answered.

Cons

It is sometimes hard to use, but with the helpdesk, it is usually easily explained.

Review Source

DH

Denise H.  
Finance Manager  
Religious Institutions  
Used the software for: 6-12 months

### "Love it!!"

August 1, 2019

5.0

Posting contributions is easier and more accurate than the software we were using. Learning it was very easy to pick up.

Pros

The software is easy to use, and when you have questions, the Customer Support is the BEST.

Cons

There is nothing that I can think of that I don't like about SK.

Review Source

AG

Amanda G.  
Receptionist  
Religious Institutions  
Used the software for: 6-12 months

### "Lots of features and convenience"

June 9, 2017

4.0

Pros

I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons

With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

Review Source

Similar Products

Featured