--- title: "Square Customer Directory Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Square Customer Directory Software - reviews, pricing plans, popular comparisons to other Directory products and more." source_url: "https://www.capterra.com/p/276840/Square-Customer-Directory/" page_type: "product" language: "en" --- # Square Customer Directory Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Square Customer Directory ## What is Square Customer Directory? Square Directory is a free tool that helps users grow their business, integrate data, and build lasting customer relationships. The system integrates with Square Marketing and Square Loyalty Progams to track the entire customer relationship in one location. The system saves customer data through manual entry or POS automation to create customer profiles that enhance a customers experience in a physical store location. ## What is Square Customer Directory used for? [Directory](https://www.capterra.com/directory-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Square Customer Directory 5.0 (1) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (4,388) Value For Money 5.0 (1) Value For Money 4.0 (3,517) Customer Service 4.0 (1) Customer Service 4.1 (3,527) ## Square Customer Directory alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) ## FAQs about Square Customer Directory Features and Usability ### What are the key features of Square Customer Directory? Square Customer Directory offers CRM, contact database, and contact management features for organizing customer records, plus interaction tracking and lead management for tracking engagement. It also includes campaign management, segmentation, search and filter, reporting and analytics, data import/export, an activity dashboard, directory listing management, and API access. Integrations ### Which third-party tools and platforms does Square Customer Directory integrate with? Square Customer Directory integrates with Mailchimp, Square Loyalty, Square Marketing, Wix Studio, WooCommerce, and Xero. These catalog integrations cover email marketing, customer loyalty, e-commerce, website management, and accounting, giving the product connections to six third-party tools and platforms. Getting Started and Support ### What training and onboarding options does Square Customer Directory offer? Square Customer Directory provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Square Customer Directory offer? Square Customer Directory provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback on support quality is not available, so the support experience cannot be described in terms of response speed, helpfulness, or common frustrations. ## Features AI summary Based on 533 Directory reviews Capterra reviewers highlight these as the features buyers care about most when choosing directory software: - **Customer Portal** (**42%** of reviewers rated this feature as critical) - **Directory Listing Management** (**51%**) - **Payment Processing** (**39%**) Square Customer Directory includes **Directory Listing Management**, which gives businesses a way to organize and maintain accurate listing information. However, it does not offer **Customer Portal** or **Payment Processing**. Instead, it provides **Search/Filter** (**49%**), another feature reviewers rate highly. This can help users find records faster and manage large sets of directory data more efficiently, helping businesses keep information accessible and easier to work with. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Square Customer Directory 13 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Directory Listing Management: Create, update or delete entries in a directory - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic $0.00 Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)[ Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RW Robyn W. Program Director Education Management ### "The importance of Square Directory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2024 Pros It helps sellers understand each of their customers, so we can provide the best customer service experiences. Cons There are absolutely no cons! This directory has been very beneficial for my company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.