COMPanion

Alexandria


5 / 5
15 reviews

Who Uses This Software?

With extensive experience across public, private, and research institutions, Alexandria's library automation software is used to facilitate learning in some of the best-known districts in the world.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • COMPanion
  • www.companioncorp.com
  • Founded 1988
  • United States

About Alexandria

Alexandria library automation software empowers librarians and patrons with customizable interfaces, set-up, and hosting options. Access your catalog from any device on any browser - no apps needed! Plus, with 24/7 customer support, we're here for you every step of the way. Alexandria is a powerful library automation solution with over 10,000 users, developed to accommodate the needs of every library - no matter the size or configuration.


Alexandria Features

  • Acquisition Management
  • Barcoding/RFID
  • Church Libraries
  • Circulation Management
  • Fee Collection
  • Inventory Management
  • Law Libraries
  • OPAC
  • Periodicals Management
  • Private Libraries
  • Public Libraries
  • Reserve Shelf Management
  • School Libraries
  • Self Check-in/Check-out
  • Serials Management

Alexandria Reviews Recently Reviewed!


Alexandria is the BEST library circulation system EVER!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Everything on Alexandria is very quick, and it is so easy to use. The size of the fonts for names/titles when checking students' books out, and checking them in is large, so reading glasses aren't needed. Multiple reports are available, and you can also import/export when downloading new students' info, which means it takes only minutes to add new classes to the system, instead of typing in information. Additionally, I love that the scanning of titles and student barcodes is so fast. Everything scans the first time in a nano second!

Cons: Nothing at all! It is a great system and I can't think of anything I'd suggest be changed.

Overall: I used Follett's Destiny, in another school district, and I also have many years experience working in public libraries. I have to say that I much prefer Alexandria to Destiny. I wasn't a fan of Destiny. I didn't like the small fonts used, and in a lot of ways it wasn't customer friendly. It is as good, if not better than circulation programs I've used in public libraries. The thing I really appreciate about Alexandria, other than the fact that it is a great system, is their AMAZING tech support! When I've needed something, they've helped me every step of the way. They have assisted me many times, and have gone above and beyond to make sure that I'm successful using Alexandria.

Alexandria library software for our High School

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Alexandria offers so many things. It's a great way to organize our collection and know immediately whether we have an item, where it is, and whether it's available. I can fine-tune reports so I can zero in on exactly what I need to know. I can personalize fields and settings, and I can set permissions to restrict how much information others in our building can access or edit.

Tech support is top notch! They address my questions and concerns with clarity and with respect, even when I feel I may have a silly question. I've learned much about Alexandria by calling tech support with a few questions and then hearing them explain a better way to do what I'm trying to do.

Cons: Maybe a con is that Alexandria is capable of doing so much that I am not even aware of.

Overall: Recently we added classroom collections of all of our English department teachers. This should have been done as the books were added over the years, but it was not. Our teachers were quite reluctant to have to learn new software and all, but now that it's done they think it's pretty slick! They love that they can find a title in another classroom if they don't have a copy themselves.

User Friendly Reliable Library System

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We just upgraded to Version 7 and I appreciate how seamless and easy the conversion was. The program is so user friendly and nine times out of ten, I can "play" around with things and find exactly what I need. Any time I have an issue and have contacted technical support, they have responded immediately. The other thing I love about Alexandria is their willingness to take the suggestions from the user to improve the operations. I think it is a great program and I hope we always have it in my library.

Cons: This is a very trivial con, but I wish that version 7 gave us the ability to add a picture to the generic patron image. I know they are working on it, but my kids loved seeing the seasonal images I would put up for them. I was having trouble with the holds, but after talking to our tech support, it was fixed.

Overall: My experience has been great. The program is reliable and consistent. I love the organization of it and appreciate the willingness of the company to constantly be making improvements and updates. It's a great software program.

Alexandria Library Software

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used Alexandria since it was introduced-we have always felt that they have the best technical support of any library software we have ever used. There technicians stay with you until any issues are solved.

Cons: Can't think of anything right away. Maybe the cost?

Overall: They have always been extremely helpful and attentive to any needs we might have had.

Alexandria makes library managment easy

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it's intuitive and clean, easy to use. I really like that Mitinet is embedded in the program which makes it much easier to catalog materials.

Cons: I wish that it had a few more functions such as being able to see students grade level on the main screen. I also wish that is was a bit easier to create lists for students.

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Excellent Customer Online Support

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: To begin with, I just admire the customer support round the clock that they give. It's so hard to get stuck that for instance, you have to wait on their working hours, no! They got my needs.

Cataloging is so superb and one can be in control of the software by navigating across panes easily.

Cons: I have not seen any cons yet, I have been using it for trial and I loved it.

Easy transfer of our data over to Alexandria and it is very user friendly.

Jun 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Alexandria is so user friendly. We have Companion hosting our server which has worked beautifully. They handle updates automatically, rebuilds, and backups of the data. If we should have an issue (which fortunately we have not had any issues with data) they have access to our file to correct the problem. The only glitch, which is being worked on, is getting Alex to talk to our student database Powerschool. I can't say enough about how easy and dependable Alexandria has been for our district. The support line is awesome to deal with when I have questions about how to perform a function or how to set up security (which can be a little challenging for our large district). I would like to fine tune the security for my different levels and I am hoping in the future we will be able to do that. There are a couple of changes that I would like to see and when you have a suggestion they have an Ideas email where you can submit suggestions. So easy and quick. I have used a competitors database and I came right back to Alexandria.

Easy to use, they care about their customers, they try hard to impress, and succeed.

Jun 26, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My experience with Alexandria is overall good. I came from using Follett Destiny at my old school, and have been able to easily transition in to Alexandria. For a few reasons. First they have a great support team that was willing to be patient and answer my questions. They offered me some training when I started, and offer "free" training though out the year. I say "free" because you have to be a subscriber to their support (typical business model these days).

The overall vibe I get from their company is that they do care. They cared about me as a customer, they cared about their product working well, they cared about my library. This is not typical behavior from the customer support I'm accustomed to working with, so it makes me feel more secure about my library, knowing that their group will do what it takes if there is a problem (even if I created it! True Story!)

There has yet to be any "Cons" with my experience thus far. Thanks to them I have a library that runs smooth, and I have help a phone call away.

Wish I could rate them higher.

Jun 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Using Alexandria over ten years has been a great experience. It is easy software for users and meets the needs with so many reports and ways to keep track of a library. There is no way I can sing the praises of the Tech Team high enough. They are nice, smart and extremely helpful. No matter the level of computer experience you have, they make you feel comfortable and stay with you until they get your problem or concern repaired. The fact you are talking to someone in the United States is not lost to me. Their knowledge is expansive and people skills are top notch. Anyone considering library software should put Alexandria high on their list.

Capterra loader

Alexandria for schools

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, librarians love it. We have alexandria district wide for 4 schools and all students are synced into it via clever.

Cons: cost is slightly expensive. Definite learning curve when you first start using it.

Overall: excellent. We use the cloud hosted solution and it is basically set it and forget it as far as management.

Easy to use, powerful, 24/7 tech support very helpful

Nov 07, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used this software at two different schools over the past 15 years, and been very pleased with it. It's easy and powerful. I love the transaction log for what I've done, the reporting system can do practically anything, I'm in control, and when I don't know how to do something, I just call support anytime of day or night and they will walk me through solutions. I love having access to everything I need.

Upgrades are always included, although sometimes it takes time to get used to finding things again, but then support always helps me find what I'm used to finding when it's been moved!

Easy to use, easy to navigate OPAC software

Nov 27, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Allows even entry level users to catalog items with ease. Fairly intuitive navigation and easy scan and go cataloging.

Cons: I find that adding subject headings is a bit confusing. As often as not I end up duplicating terms and I never can figure out why.

Vendor Response

by COMPanion on November 28, 2017

Thanks so much for your feedback! Adding subject headings can be a little tricky sometimes - give us a call at (800) 347-4942 and we'll help you determine where these duplicate terms are hiding. We're so glad that you're having a great experience so far, and we want to make sure it's the best possible!

ALEXANDRIA LIBRARY MANAGEMENT SOFTWARE

Jul 26, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Alexandria Library Management Software Platform captures all the features you need for a standard Library. Also capable of managing all electronic resources, and mostly preferred by those Library users of todays. Get your quote now!

Choose Carefully

Mar 11, 2015
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: This software has been in use in my district for many years. Overall, since it is cheap, it was the one we decided on and we drank the kool-aid in believing that the company would go above and beyond to help us.

Unfortunately, customer service is not always helpful and the support people know little to nothing about .mrc records.

Somewhat disappointing when you compare it to the big companies.

Jun 22, 2018
5/5
Overall