Alexandria

4.5 / 5 6 reviews

Who Uses This Software?

With extensive experience across public, private, and research institutions, Alexandria's library automation software is used to facilitate learning in some of the best-known districts in the world.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • COMPanion
  • www.companioncorp.com
  • Founded 1988
  • United States

About Alexandria

Alexandria library automation software empowers librarians and patrons with customizable interfaces, set-up, and hosting options. Access your catalog from any device on any browser - no apps needed! Plus, with 24/7 customer support, we're here for you every step of the way. Alexandria is a powerful library automation solution with over 10,000 users, developed to accommodate the needs of every library - no matter the size or configuration.


Alexandria Features

  • Acquisition Management
  • Barcode Scanning
  • Barcoding / RFID
  • Catalog Management
  • Circulation Management
  • Fee Collection
  • OPAC
  • Patron Management
  • Periodicals Management
  • Reserve Shelf Management
  • Search
  • Self Check-in / Check-Out
  • Serials Management

Alexandria Reviews

Easy transfer of our data over to Alexandria and it is very user friendly.

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alexandria is so user friendly. We have Companion hosting our server which has worked beautifully. They handle updates automatically, rebuilds, and backups of the data. If we should have an issue (which fortunately we have not had any issues with data) they have access to our file to correct the problem. The only glitch, which is being worked on, is getting Alex to talk to our student database Powerschool. I can't say enough about how easy and dependable Alexandria has been for our district. The support line is awesome to deal with when I have questions about how to perform a function or how to set up security (which can be a little challenging for our large district). I would like to fine tune the security for my different levels and I am hoping in the future we will be able to do that. There are a couple of changes that I would like to see and when you have a suggestion they have an Ideas email where you can submit suggestions. So easy and quick. I have used a competitors database and I came right back to Alexandria.

Wish I could rate them higher.

Jun 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using Alexandria over ten years has been a great experience. It is easy software for users and meets the needs with so many reports and ways to keep track of a library. There is no way I can sing the praises of the Tech Team high enough. They are nice, smart and extremely helpful. No matter the level of computer experience you have, they make you feel comfortable and stay with you until they get your problem or concern repaired. The fact you are talking to someone in the United States is not lost to me. Their knowledge is expansive and people skills are top notch. Anyone considering library software should put Alexandria high on their list.

Easy to use, they care about their customers, they try hard to impress, and succeed.

Jun 26, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience with Alexandria is overall good. I came from using Follett Destiny at my old school, and have been able to easily transition in to Alexandria. For a few reasons. First they have a great support team that was willing to be patient and answer my questions. They offered me some training when I started, and offer "free" training though out the year. I say "free" because you have to be a subscriber to their support (typical business model these days).
The overall vibe I get from their company is that they do care. They cared about me as a customer, they cared about their product working well, they cared about my library. This is not typical behavior from the customer support I'm accustomed to working with, so it makes me feel more secure about my library, knowing that their group will do what it takes if there is a problem (even if I created it! True Story!)

There has yet to be any "Cons" with my experience thus far. Thanks to them I have a library that runs smooth, and I have help a phone call away.

Choose Carefully

Mar 11, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: This software has been in use in my district for many years. Overall, since it is cheap, it was the one we decided on and we drank the kool-aid in believing that the company would go above and beyond to help us.
Unfortunately, customer service is not always helpful and the support people know little to nothing about .mrc records.
Somewhat disappointing when you compare it to the big companies.

Easy to use, powerful, 24/7 tech support very helpful

Nov 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used this software at two different schools over the past 15 years, and been very pleased with it. It's easy and powerful. I love the transaction log for what I've done, the reporting system can do practically anything, I'm in control, and when I don't know how to do something, I just call support anytime of day or night and they will walk me through solutions. I love having access to everything I need.

Upgrades are always included, although sometimes it takes time to get used to finding things again, but then support always helps me find what I'm used to finding when it's been moved!

ALEXANDRIA LIBRARY MANAGEMENT SOFTWARE

Jul 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Alexandria Library Management Software Platform captures all the features you need for a standard Library. Also capable of managing all electronic resources, and mostly preferred by those Library users of todays. Get your quote now!