# RAPID Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RAPID Software - reviews, pricing plans, popular comparisons to other Chiropractic products and more.

Source: https://www.capterra.com/p/27888/RAPID

---

# 

 RAPID Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

RAPID

## What is RAPID?

RAPID chiropractic software is a highly customizable all-in-one chiropractic practice management solution. In addition to great customer support, ACOM Health provides the chiropractic industry's most effective, results-oriented chiropractic software which serves as a digital hub for EHR, Notes, and Practice Management Software and Insurance Billings and Collections. Our chiro software for clinical operations reduces the pain that is so often associated with administrative functions.

## What is RAPID used for?

[Chiropractic](https://www.capterra.com/chiropractic-software/)

Top alternative

Featured

Overall rating

Based on 149 user reviews

Reviews sentiment

Positive

88%

Neutral

7%

Negative

5%

Starting price

$199

Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for RAPID?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.acom.com&name=RAPID)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RAPID

4.4 (149)

VS.

[4.1 (1,131)](https://www.capterra.com/p/48210/ChiroTouch/reviews/)

Starting Price

$199

Per Month

Starting Price

$159

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (149)

Ease Of Use

4.0 (1,130)

Value For Money

4.4 (64)

Value For Money

3.7 (880)

Customer Service

4.4 (146)

Customer Service

3.9 (1,087)

## RAPID alternatives

[4.8 (132)](https://www.capterra.com/p/218059/ChiroHD/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.7 (590)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (185)](https://www.capterra.com/p/141960/ChiroSpring/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (128)](https://www.capterra.com/p/162807/zHealthEHR/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/27888/RAPID/alternatives/)

## FAQs about RAPID

Overview

### What problems does RAPID solve?

RAPID solves slow charting, incomplete SOAP notes, claim denials, and disconnected front-desk-to-billing workflows by linking documentation, scheduling, billing, and compliance tasks in one system. Chiropractors, office managers, billers, and small clinic staff benefit most by reducing paperwork bottlenecks, speeding reimbursement, simplifying training, and keeping records audit-ready from any location.

Answer based on 122 reviews

Overview

### Which roles and teams benefit most from RAPID?

RAPID is most used by chiropractic providers, office managers, billing teams, and practice owners who need to keep clinical and administrative workflows connected. Providers use it for patient documentation and treatment tracking, while managers and billing staff handle scheduling, claims, payments, and daily operations with greater efficiency and visibility.

Answer based on 111 reviews

Overview

### What company size and specific industries is RAPID built for?

RAPID is designed for chiropractic practices of any size, including solo practices, small clinics, and larger multi-location groups. It targets the chiropractic healthcare sector, where providers need software suited to patient care, scheduling, and practice operations.

Features and Usability

### What are the key features of RAPID?

RAPID includes core chiropractic EHR and practice management features such as patient management, patient records management, SOAP notes, scheduling, and billing and invoicing. Differentiating features include compliance management for HIPAA and Medicare workflows, customizable templates, outcome assessment tools, patient self-check-in, and reporting with claims management.

Answer based on 59 reviews

Getting Started and Support

### How easy is it to onboard and train a team on RAPID?

RAPID offers in-person training, live online sessions, webinars, and documentation. Reviewers say front-office staff, doctors, and even nontechnical users can get productive quickly because the screens are intuitive. Admins and teams doing deeper customization, billing, or multi-facility setup usually need more time, and some users wanted a better searchable help guide.

Answer based on 33 reviews

Getting Started and Support

### What customer support options does RAPID offer, and how do users rate the experience?

RAPID offers email/help desk, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick to resolve issues, with helpful training and follow-up. Some users, however, report missed callbacks, difficulty reaching support during busy office hours, and inconsistent service depending on the representative.

Answer based on 59 reviews

Features and Usability

### How well does RAPID handle patient management?

RAPID supports patient management well for many chiropractic offices with scheduling, reminders, dashboards, kiosk intake, and integrated billing. Small practices often find it easy to train staff and track patient activity, though some teams find billing workflows too click-heavy, statements confusing, and certain patient account or alert features too limited.

Answer based on 43 reviews

Features and Usability

### How good is RAPID for clinical documentation?

RAPID handles clinical documentation well with customizable notes, report generation, compliance tools, and tight links to billing workflows. Chiropractors, solo practices, and multi-provider offices often value faster charting and cleaner audit preparation, though some users want more free-text flexibility, fewer steps, and updates to certain documentation fields.

Answer based on 37 reviews

Features and Usability

### Is RAPID good for taking patient notes?

RAPID makes patient note taking faster and more complete for many chiropractic practices through templates, prompts, customization, and professional report output. Doctors who need audit-ready notes and referral documents often like the structure, though some users mention a learning curve, extra clicks, limited access paths, and occasional editing frustrations.

Answer based on 32 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.7 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Appointment Management

4.5 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Healthcare Compliance

4.5 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Compliant with healthcare rules and regulations around the world

SOAP notes

5.0 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Claims Management

4.7 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Process of submitting and following up on claims with insurance companies

Patient Records Management

5.0 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

RAPID 18 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Create, manage, and send invoices or bills to customers

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Automated reminders and confirmations for booked appointments and events via text or email

Pre-designed layouts that can be customized to match preferences and requirements

Serves chiropractic practices

Compliant with healthcare rules and regulations around the world

Compliant with HIPAA, which sets standards for sensitive patient data protection

Track and manage inventory levels to maintain proper supply

Manage and support multiple locations

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Managing and tracking patient health, progress, communication, and treatment plans

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Get Advice

We can help you find the software with the features you need.

Features

4.3 (115)

4.3

Based on 115 reviews

## Pricing

Value for money

4.4 (64)

Basic

$199.00

Per Month

Value for money

4.4 (64)

4.4

Based on 64 reviews

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## Support, customer service and training options

Customer Service

4.4 (146)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (146)

4.4

Based on 146 reviews

## User reviews

Overall rating

4.4

Based on 149 reviews

Filter by rating

5(89)

4(40)

3(10)

2(3)

1(7)

Mentioned topic

Sorted by most recent

DZ

Donna Z.

Office Manager

Medical Practice

### "RAPID Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 14, 2025

Excellent system. Very easy to schedule and insert payments. No problems with the system.

Pros

User friendly. Detailed reports. Ease of sending billing.

Cons

There isn't anything that I don't like about RAPID.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Vice president

Computer Hardware

### "Hussain Review on Rapid"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 12, 2024

Very good, but i wanted one more feature to be added in it, facial recognition software

Pros

It is one stop shop for all yours hoepitals or clinics need.

Cons

Too many fields. It should work on one click. Also access to be given to patient

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DR

Douglas R.

Chiropractic Physician

Medical Practice

### "Acom "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 22, 2023

We are able to stay on top of our record keeping with minimal time

Pros

We are able to customize our software to fit out practice

Cons

Quarterly cost to keep the system up and running

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RT

Robert T.

Chiropractor

Health, Wellness and Fitness

### "Off my plate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2021

Implementing the software and the training is as easy as you will ever get. I am technology challenged and I had no problems. The people leading the implementation process are wonderful.

Pros

I like the fact that the software is always updated and always customizable. The EHR makes it easy to document necessity quickly. The billing component is freeing up our time immensely. \[SENSITIVE CONTENT\] is our billing specialist and she makes it so easy and it allows me more free time.

Cons

The part I liked least was getting my previous database into RAPID. However it was not their fault - the previous software I had went out of business and there was no way to get IT help to make it work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DH

Dawnelle H.

ofc manager

Health, Wellness and Fitness

### "Customer Service"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

November 29, 2021

Since I started working with \[SENSITIVE CONTENT\], its been great! Until that point, I would not have recommended anyone to Acom

Pros

I enjoy working with \[SENSITIVE CONTENT\] regarding issues with our software. She is amazing, patient and so knowledgeable. I am only sorry that I did not find her sooner. As we had many issues with the customer support line from the start of our use in 2010. \[SENSITIVE CONTENT\] is easy to talk to and understands what our company needs.

Cons

We do alot of care plans and scheduling a repeat appt. is not easy. nor is making changes to them, or cancelling all of the treatment plan.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Steven C.

owner

Medical Practice

### "\[SENSITIVE CONTENT\] was very helpful and faster then most "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 28, 2021

positive

Pros

program is very easy to learn and use for my staff

Cons

custom letters are not intuitive and time consuming

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NA

Norman A.

Clinic Director/Owner

Health, Wellness and Fitness

### "Ease of Use for All Aspects of Practice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2021

Fast and easy record keeping. Not in office all night long with notes. Lately marketing the patient base has become a priority. The lists that can be produced for this purpose makes it easy.

Pros

Reports and daily notes are easy to create in very little time. Reports and daily notes are customizable by the user themselves. Not dependent on software company for most changes wanted. Billing is electronic or paper, fast and easy for both staff and doctor. Patient management is easy with the scheduler. Many options including text and e-mail reminders. Unlimited types of reports are available and can be custom tailored by the office staff (this is a little complicated but can be done with a little database experience).

Cons

I honestly can not think of a negative comment about this software from the doctor or staff stand point. Occasionally we loose connectivity, but servers and hardware sometimes fail. There is no control over it. When it does happen it is fixed quickly then business as usual.

Switched from

[Eclipse](https://www.capterra.com/p/2540/Eclipse/)

Was the cheapest option for me when I 1st opened. Too difficult to use. Notes and reports were cumbersome to create and send. Billing was difficult. Was not cloud based so could not work from home.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

dianna w.

dr

Medical Practice

### "\[SENSITIVE CONTENT\] at Tech sup"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 14, 2021

\[SENSITIVE CONTENT\] always helps me out

Pros

\[SENSITIVE CONTENT\] at customer service is always very helpful. He is always nice and knows what he is talking about.

Cons

I like the software just fine. I don't know what I would change

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GJ

Gharett J.

Owner

Medical Practice

### "My Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

July 13, 2021

Meh.

Pros

I like the documentation side of the software.

Cons

The billing software is garbage. Any time you have more than one policy in a patients file the software will randomly choose to bill incorrect policies. I have tried and tried to rectify this with ACOM to no avail.

Reasons for choosing RAPID

I was sold on the EHR side of the software not realizing how bad the billing and report side was.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TM

Teresa M.

Office Manager

Hospital & Health Care

### "ACOM Call with Patti Dill"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2021

Overall RAPID has been easy to work with and has provided amazing support to our office.

Pros

This product is most definitely easy to use with the scheduling program. Love all of its' features and functions! Makes training employees easy and with low frustration.

Cons

There isn't really anything I don't like about this software. We due struggle with the billing aspects but that is due more to lack of training than the program itself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/27888/RAPID/reviews/)

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