# RAPID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RAPID the right Chiropractic solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27888/RAPID/reviews --- RAPID 4.4 (149) [View alternatives](https://www.capterra.com/p/27888/RAPID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RAPID Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews RT Robert T ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “SENSITIVE CONTENT\] is our billing specialist and she makes it so easy and it allows me more free time.“ December 12, 2021 TM Teresa M Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “We due struggle with the billing aspects but that is due more to lack of training than the program itself.“ July 10, 2021 RT Robert T ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I like the fact that the software is always updated and always customizable. “ December 12, 2021 PK Paula K Owner/managerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Misspelled word in the patient kiosk that has not been corrected after notification, patient statements suggestions have not been modified for a statement that is clearer for our patients. “ February 19, 2021 NA Norman A Clinic Director/OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The lists that can be produced for this purpose makes it easy.“ July 16, 2021 SC Steven C ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “custom letters are not intuitive and time consuming“ July 28, 2021 DH Dawnelle H ofc managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I enjoy working with \[SENSITIVE CONTENT\] regarding issues with our software. “ November 29, 2021 kk kristian k ChiropractorHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The only drawback that I have experienced is the inability to change the schedule time increments without having to launch a new scheduler.“ August 29, 2020 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DZ Donna Z. Office Manager Medical Practice Used the software for: 2+ years ### "RAPID Review" January 14, 2025 5.0 Excellent system. Very easy to schedule and insert payments. No problems with the system. Pros User friendly. Detailed reports. Ease of sending billing. Cons There isn't anything that I don't like about RAPID. Review Source JB Joan B. Used the software for: ### "" May 29, 2013 5.0 I am a relative old-timer, in practice 32 years. I work part time and currently run a pretty low key, solo practice out of my home. I have no employees, and in a great week will see 60 patients. I've been using one computer program or another to run the business side of my practice since the dinosaur age (I bought my first computer in 1982 - a Digital Rainbow which loaded the operating system using two 5 1/4 inch floppy discs - and I wrote the first accounting programs myself). I finally bought an 'official' program and used it for years. In 2006 I realized that I needed to do something more than travel cards and buy a program to help me with my charting. I looked around, and chose BestNotes (which, by the way, is a great stand alone program for doing notes). Though the program was great, I tried to make my note a faithful reflection of what I did and talked about during the visit, couldn’t do that in a timely manner, and so was chronically behind in charting. It got to the point that the only patients who had more than a line or two of history in their charts were the ones who 'had' to have notes sent - personal injury, worker's comps - and those who had notes requested for one reason or the other (those requests sometimes took weeks to fulfill). This behavior finally caught up with me. I was unable to produce charts on three patients out of the 30 requested during an 'in-house' audit, and had to return lots of money. I decided that I had learned my lesson. I was going to do notes on every patient every time, using the system I already had in place. Within six months, I was so far behind I could not possibly catch up once again. I decided I needed a different system, one that integrated notes with practice management, so that I could not bill unless the note was finished. I also had to give up being perfect at notes, and realize that I was writing the note for the insurance company, not for the patient. It took me four or five months to test drive all of the different programs out there, and once I had, I chose ACOM/Rapid. I took a deep breath, put myself into debt, and bought both the practice management and charting systems in April 2011. I was told that it would take me several months to ‘go live’ but I knew better! I thought of myself as very computer savvy, had already programmed lots of language into my BestNotes system that I thought I could just transfer over, and was sure I didn't need as long as ACOM predicted to put the system in place. Turns out that they were right (and they usually are) - it did take what felt like a very long time to educate myself and get everything I needed into the system. Turns out it really is a process, and can't happen overnight. ACOM has the process part down pat - all I had to do was follow the plan. I didn't actually go live until August 1, 2011, and I can't say even that was glitch free, but what I can say is that I have never called tech support and had them unable to find/fix or teach me how to avoid whatever problem I encountered. I got real chummy with some of the techs - and every experience was positive. Lots of time has passed since then. I don't remember what version I started with, but I'm at v3.7.7 of the practice management, and v7.1 R3.0 of Rapid Documentation, and every time a new version comes out, the program is easier to use. I haven't actually changed my spots - I still get behind on notes - but I haven't billed for one service that doesn't have documentation to support it since August 1, 2011. I no longer live in fear of an audit and I find it amazingly satisfying to get a request for a chart and be able to fulfill the request the same day. I can do my notes, post the charges, send the insurance, print statements, and be done with it, all with these two integrated programs (and, no staff!). Review Source TR Tracy R. owner/administrator Hospital & Health Care Used the software for: 2+ years ### "Venice Chiropractic Center and Integrated PT" March 17, 2021 3.0 Pros The product is relatively easy to use and user friendly for the staff in all of the Basic day to day functions. Probably the best asset to the software is the tech support department. With out them and especially \[SENSITIVE CONTENT HIDDEN\] we would be lost. We cannot state it strongly enough that she has been priceless. She has taught us so many valuable tools and has saved us so many times when we were frustrated and couldn't figure out a problem. She has a way of explaining things that make it easy to understand and she never acts bothered no matter what or how many things you throw at her. She is a great asset to your company! The rest of the support team has also been awesome whenever we get stuck with a tech problem and they have always resolved the issue. Cons We wish the software was better at accommodating more than 1 doctor and more than one facility. It would be far better if the 2 facilities could be autonomous but it has not worked that way. It is also difficult that in the appointment dashboard not all of the charges show as that would be a great resource to be able to print it as a day sheet. Some of the inexplainable quirks in the software that have not been able to be resolved can be frustrating. It would be really beneficial if there was a better "help" guide in the training module where you could click on what you are having trouble with or search by key words instead of having to scroll thru all of the guide topics and categories to find what you need help with and hope it answers the question. Review Source mS mark S. Doctor Medical Practice Used the software for: 2+ years ### "The most customizable system available." May 23, 2016 5.0 Pros I have been a chiropractor for over 30 years and in the middle of my career I spent 10 years , full time, designing, installing and selling home theater audio-video equipment. Because of my experience in both fields, I believe I am unusually qualified to review this software. First of all the software is extremely well laid out with respect to setting it up. There are tutorials that are short, to the point and shows you everything you need to know to set it up. Phone support is necessary to me and Acom's support is quick and available when you need it. I am a diplomate of addiction and compulsive disorders and do a lot of other work like neuro-biofeedback, positive motivational therapy and the like. Acom is the ONLY company that is available that allows me to customize the program the way I need to use it..... and I checked out them all. Plus, the cost, after taking into consideration the initial layout and yearly subscription monies, is very affordable compared to the other competitive companies. The use is straight forward and quick. I can do most daily notes in just a few minutes. You can use an in house server, but I use my system on the cloud. That way there is no cost of maintenance or down time for hardware..... and I can use the system from anywhere I work. There is also no cost for other doctors and staff who use the system. Very good for multiple doctor/staff practices. I could go on and on, and there are a lot of questions many of you will have..... but I recommend you check out this system. Cons If your looking for free software or a cheap application, then this is not the software for you. But, that type of software will not let you customize it, and typically it will not offer clearinghouse compatibility and/or accommodate billing, scheduling and office notes all in one program. All in all this program is very well designed. Review Source TK Timothy K. Used the software for: ### "" May 24, 2013 5.0 I have a small, family type Chiropractic Office (manager and myself), and have just celebrated my 30th year in practice. As do all of you, I believe in giving every patient as much as I can. Some of my patients think that I am the best Chiropractor in the world, just as your patients think you are. However, being old school and nearly computer illiterate, my documentation did not show that. With EHR requirements, increased insurance demands, and reduced payments, it didn’t take a brain surgeon to see the train coming down the tracks, that was about to devastate my practice. Being frugal, I started shopping around for a program that would allow me to survive. I wanted to spend the least amount of money, but I didn’t want to be “pennywise and pound foolish”, and end up with an inferior system that wasn’t guaranteed to reach Meaningful Use, or wind up with a company that would not be in business next year. After much research and visiting the leading sites in detail, comparing the documentation and billing programs, I was left with an easy choice. Upon seeing the SOAP portion of ACOM Rapid Software, I recognized that this program would make me look like the Chiropractor I actually am. Notes did not looked "canned", but flowed and were very accurate. The tools provided by ACOM allow me to easily create reports and SOAP notes in record time, perform assessments, incorporate treatment plans, change diagnosis, export/import reports, monitor medications (now required), and even implement the new PQRS codes required by Medicare. Previously we were utilizing Chiro 8000 for billing and Auto Doc for SOAP and report writing, but the load became too heavy as the insurance company’s games of requesting documentation became greater. I lost a ton of sleep and became concerned that I would not be able to meet the demands, and survive as a Chiropractor. ACOM Rapid Software was installed in August 2013. As with any new software, implementation can be difficult, especially when dealing with older computer hardware, and considering we had to dovetail this new system while continuing to run our office with limited staff. ACOM was attentive to our needs, never left our side, and worked with us until we were fully up and running. With ACOM’s interacting and user friendly documentation and practice management modules and the ease of their training programs, we were able to attest for Meaningful Use in December. Best of all, we recently received our first incentive check from CMS (receiving much more than we expected). When all is said and done, even in my small office, the incentive money will have more than paid for this program in less than 2 years. As difficult as times continue to be, I feel totally at peace, and am so proud to be a Chiropractor, practicing to the highest standard and doing what I love best! Review Source DR Douglas R. Chiropractic Physician Medical Practice Used the software for: 2+ years ### "Acom " September 22, 2023 5.0 We are able to stay on top of our record keeping with minimal time Pros We are able to customize our software to fit out practice Cons Quarterly cost to keep the system up and running Review Source RP Robin P. Office Manager Medical Practice Used the software for: 6-12 months ### "An All-Around Great Experience" September 28, 2017 5.0 We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts. Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP. I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software. Pros Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience. We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant. With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments. I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold. Cons It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer. Review Source RT Robert T. Chiropractor Health, Wellness and Fitness Used the software for: 1-2 years ### "Off my plate" December 12, 2021 5.0 Implementing the software and the training is as easy as you will ever get. I am technology challenged and I had no problems. The people leading the implementation process are wonderful. Pros I like the fact that the software is always updated and always customizable. The EHR makes it easy to document necessity quickly. The billing component is freeing up our time immensely. \[SENSITIVE CONTENT\] is our billing specialist and she makes it so easy and it allows me more free time. Cons The part I liked least was getting my previous database into RAPID. However it was not their fault - the previous software I had went out of business and there was no way to get IT help to make it work. Review Source DH Dawnelle H. ofc manager Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service" November 29, 2021 3.0 Since I started working with \[SENSITIVE CONTENT\], its been great! Until that point, I would not have recommended anyone to Acom Pros I enjoy working with \[SENSITIVE CONTENT\] regarding issues with our software. She is amazing, patient and so knowledgeable. I am only sorry that I did not find her sooner. As we had many issues with the customer support line from the start of our use in 2010. \[SENSITIVE CONTENT\] is easy to talk to and understands what our company needs. Cons We do alot of care plans and scheduling a repeat appt. is not easy. nor is making changes to them, or cancelling all of the treatment plan. Review Source SL Sandra L. Patient Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "ACOM Health Software" August 25, 2020 5.0 Getting billing out the door electronically or via fax is easy. Appointment scheduling is easy. Tech support is good. Pros The ability to electronically bill, attach notes to insurance billing, rebill with ease, appointment reminders, robust report writing. We are hosted online now instead of our own servers Cons Best use for chiropractic patients and not so much for functional medicine patients. Would be nice if cell phone numbers printed on reports instead of Home numbers. We work between time zones, would be nice to be able to toggle back and forth. Original cost of software was $36K, but now can utilize their online servers for a set monthly fee. Review Source kK kristian K. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Well worth the investment" August 29, 2020 5.0 The world does not contain enough positive words to verbally construct my positive experience with this company. Yes the software is excellent but the people in this company are amazing. I am a firm believer that the attitude and the quality of your employees is a direct reflection of the company itself and the people that I have worked with over the years have always been among the best I have ever worked with and with consistency. Pros This software is easy to use for all staff of any computer skill level. This ease of use does not diminish the power and possibility of the software. Cons The only drawback that I have experienced is the inability to change the schedule time increments without having to launch a new scheduler. This is possible to do but not very convenient. Review Source TM Teresa M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "ACOM Call with Patti Dill" July 10, 2021 5.0 Overall RAPID has been easy to work with and has provided amazing support to our office. Pros This product is most definitely easy to use with the scheduling program. Love all of its' features and functions! Makes training employees easy and with low frustration. Cons There isn't really anything I don't like about this software. We due struggle with the billing aspects but that is due more to lack of training than the program itself. Review Source GJ Gharett J. Owner Medical Practice Used the software for: 2+ years ### "My Review" July 13, 2021 4.0 Meh. Pros I like the documentation side of the software. Cons The billing software is garbage. Any time you have more than one policy in a patients file the software will randomly choose to bill incorrect policies. I have tried and tried to rectify this with ACOM to no avail. Reason for choosing RAPID I was sold on the EHR side of the software not realizing how bad the billing and report side was. Review Source SC Steven C. owner Medical Practice Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] was very helpful and faster then most " July 28, 2021 5.0 positive Pros program is very easy to learn and use for my staff Cons custom letters are not intuitive and time consuming Review Source DH Don H. Used the software for: ### "" May 28, 2013 5.0 I went online with ACOM October 1, 2011. I had 2 weeks to download the software and train so I would be eligible for EHR in 2011. ACOM was the only company that was willing to accomplish this for me. Most other systems told me it would be at least one month just to train me. Michelle at ACOM stayed in contact with me all the way including after the installation to make sure I was happy. She answered any questions I had in timely fashion. I felt I was totally taken care of. I know that even now, if I had any problems I could still contact her and she would take care of me. You are not abandoned once you sign on. It took less than 2 hours to download the software into all of my computers. I have not needed any support in the use of my software, so I have to say the training was easy and complete. My only contact with the techs has been to update my software a couple of times. I was even given a coach to help me get through my EHR attestation. He was also a Chiropractor, so he was very familiar with how this program worked in a Chiropractic setting. Since being with ACOM, I have had requests for records from private insurances and Medicare regarding the care in relationship to billing. The bills for patient care has always been approved and paid for. I have sent many patient notes to attorneys and insurance companies on personal injury cases and I have been proud of my notes. A couple of times an insurance company has requested that I take discounts on my billed fees. I tell them that I feel my fees are justified and refer them back to my notes. They have always been approved and I have been paid with no reductions. Recently I have been hearing about the problems other chiropractors are having regarding being audited and not getting paid. Since having ACOM, I do not lose any sleep over it. I know my notes contain what Medicare requires, and if I needed to, I am willing to do battle with confidence. Review Source EB Emily B. chiropractor Hospital & Health Care Used the software for: 2+ years ### "ACOM" July 6, 2020 5.0 I am happy with ACOM and the support Pros It is easy to use and to train on and customer service is helpful when questions do occur Cons It can be a bit tedious and some things like issuing credits are overly complicated Reason for choosing RAPID I took many demos of different softwares and ACOM made the most sense for ease of use to me. I have worked at another office with chirotouch and hated it. ACOM is much more user friendly Review Source GZ Greg Z. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "My review" July 2, 2020 4.0 My experiences have been favorable Pros The software meets my needs for documentation Cons You could develop a way to have more than one active case per patient Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Review Source AR Angela R. Office Manager Medical Practice Used the software for: 2+ years ### "Review after support " February 23, 2021 3.0 Every time I reach out for support the team is very friendly and informative. They will do their best to answer all my questions Pros The software is user friendly in many areas. Cons There are some areas in the report side of the software that can be difficult to utilize without guidance Review Source cL candace L. chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "rapid " April 21, 2021 5.0 Pros The software is user friendly and customizable. Cons I wish there was an easier way to access the notes rather than having to go the the symptoms tab each time Review Source SE Scott E. Used the software for: ### "" May 22, 2013 5.0 I have been in practice for 5 years. Since graduating from school, documentation has been of the utmost importance to me. I still remember how incredibly verbose and thorough our notes had to be as a clinic intern. The clinicians were hard on us because they knew that our ability to practice and get reimbursed depends on it. Starting in practice, I wanted to continue the same quality of documentation but do it without spending hours and hours on it. Rapid truly fit those criteria and then some! The system makes it easy to quickly record the events of an office visit without the use of a clipboard, paper, and pen. The system also prompts you to cover all of the topics that a note is supposed to cover, so that you are not left to remember everything while busy in practice. The other thing that I love about Rapid is how I can customize forms and letters. When building a practice, I believe that well crafted forms and letters with your practice logo will help to build your brand and reputation among your peers. Rapid allows you to do this with ease and makes a referral letter or a customized informed consent as quickly as one click with the mouse. The learning curve is small and the support from the ACOM staff is superb. I have already recommended this system to a couple of my colleagues because I feel that raising the standards of everyone's documentation will help everyone's bottom line. And if records get done in a short amount of time, practice growth occurs without the hindrance of a paperwork bottleneck. Review Source JP Jenn P. Office Manager Used the software for: 2+ years ### "Easy self explanatory software" February 22, 2018 4.0 Pros I like that this software assists the doctors with their chart noting by allowing patients to answer questions about their condition prior to seeing the doctor. Cons I do not like that in order to get the billing software to accompany the chart noting software, the charge is extremely high. Review Source DH Don H. Used the software for: ### "Disappointed with Company" August 28, 2014 2.5 Pros Originally, this vendor was very professional and cooperative. They were heads and shoulders above every other EHR in their rigorous completion of the requirements to go live with EHR. However, when we caught a virus, they were completely clueless as to how to fix it. We had to go outside their office and hire a Microsoft specialist to discover and eliminate a root virus. Cons They basically don't stand behind their product with the technical support that we were supposed to have. We had been paying for technical support for almost three years, and the motherboard went out on the only computer that we had the database on. The computer had to be replaced, and we called to get our program reinstalled and the database pulled off their cloud. We were told that we had to pay them to put the program back on the computer. That is crazy. We have been paying them a considerable amount every year, and they refused to put the program back on the computer. The odd thing is that when we got a virus that wiped out the computer program in 2011, they reinstalled it for free. Review Source SG Shannon G. Health Information Management Consultant, Insurance Billing Medical Practice Used the software for: Less than 6 months ### "Using Acom Rapid Software has been an amazing experience. " January 31, 2019 5.0 Thank you to all that have worked with us in onboarding and training. The program is amazing and the staff is too. They are always there to help you every step of the way and help ensure that you are functioning well in the program and your training is exactly what you need. Pros We love that the program is so universal and easy to customize. It is great for not only the staff using it but the doctor. It speeds up the daily work flow process and is very manageable even with multiple users. Most software programs are friendly either to the staff or the doctor, but Rapid is both staff and doctor friendly. There is so many great features like tracking, reports, billing, documentation, etc. It reduces the paper flow of the office and you can have everything all in one place. Cons I haven't found anything that I dislike about the program. So far it has been a great program and the onboarding staff has been amazing. Review Source LT Loreley T. practice manager Medical Practice Used the software for: Less than 6 months ### "Very pleased" February 7, 2017 5.0 Our clinic purchased the software and had our front office trained. Long story short, our office manager was resisting technology and any growth in the practice that would increase patient visits. After we became aware of the situation ACOM was more than happy to train our new employees with as much time and dedication as had been invested in our training program when we made the initial purchase. The software has functioned exactly as described. Because of the support from ACOM, we were able to have a college student with no medical or office background handle all the functions that the prior office manager with ten years of billing experience was doing and then some. ACOM is easy to use. The screens are intuitive and it saves a lot of employee time. Pros Easy to use Cons We had one morning when the system was down for about two hours, but it was back online soon enough to avoid any big problems. We totally rely on it and do not keep a backup schedule in a paper form so it has to be available. Review Source SM Steven M. Chiropractor Medical Practice Used the software for: Less than 6 months ### "ACOM is proficient in many things" November 3, 2016 4.0 Overall quite good. There are some issues with communication between the practice management (billing) software and Rapid (the Document software), but I think these will be improved. At the end of the day, I am able to produce complete and professional notes. The road to create them often includes more steps than seems necessary. I'm sure this could be streamlined, but it's not bad once you get used to it. Pros I can create complete and detailed initial and final reports VERY easily. The integration with outcomes assessments is brilliant. Cons There just seems to be more steps than necessary to complete some tasks. The Kiosk can gather pain information from the patient on daily visits, but it is not intuitive, and often does not reflect the pain pattern that the patient is actually experiencing...I have to modify it. Still, it's easier than writing out the whole thing myself. Review Source Similar Products Featured ## Related categories [Chiropractic](https://www.capterra.com/chiropractic-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.