# Page 2 | RAPID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RAPID the right Chiropractic solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27888/RAPID/reviews --- RAPID 4.4 (149) [View alternatives](https://www.capterra.com/p/27888/RAPID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RAPID ## Showing most helpful reviews Showing 26-50 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NA Norman A. Clinic Director/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use for All Aspects of Practice" July 16, 2021 5.0 Fast and easy record keeping. Not in office all night long with notes. Lately marketing the patient base has become a priority. The lists that can be produced for this purpose makes it easy. Pros Reports and daily notes are easy to create in very little time. Reports and daily notes are customizable by the user themselves. Not dependent on software company for most changes wanted. Billing is electronic or paper, fast and easy for both staff and doctor. Patient management is easy with the scheduler. Many options including text and e-mail reminders. Unlimited types of reports are available and can be custom tailored by the office staff (this is a little complicated but can be done with a little database experience). Cons I honestly can not think of a negative comment about this software from the doctor or staff stand point. Occasionally we loose connectivity, but servers and hardware sometimes fail. There is no control over it. When it does happen it is fixed quickly then business as usual. Switched from [Eclipse](https://www.capterra.com/p/2540/Eclipse/) Was the cheapest option for me when I 1st opened. Too difficult to use. Notes and reports were cumbersome to create and send. Billing was difficult. Was not cloud based so could not work from home. Review Source LH Liz H. Medical Practice Used the software for: ### "Good but could be better" February 6, 2014 3.0 Pros In general, the product is nice. RAPID Doc is easy to use and very customizable. I am constantly training interns (pre-chiropractic students) on how to use it, and they can learn quickly. It is frustrating how everything in the patient's symptoms (and what they fill out on the KIOSK) is all about pain, but hey, that's an insurance thing so what can we do. The vendor was great to work with as we investigated the software. Cons Customer service. I get really frustrated with the customer service. I realize that others have had better experiences, and I am sad that has not been the experience we have had. Customer service is hard to get a hold of. I have often left messages on voicemails for people to contact me regarding an issue and didn't get calls back. I have left email messages with tech support when they are unavailable and have asked them to get back to me regarding certain issues and again received no return email or call. It can be so frustrating that something I am working on comes to a grinding halt and remains halted for days or weeks until I am finally able to get a hold of someone. The other issue is nothing is truly simple in the RAPID PM portion of the software. Entering a payment takes five clicks of the mouse and a few keyboard strokes. Posting a patient payment to a bill takes seven clicks and a few keystrokes. Many of these tasks could easily be made a bit more simple. Seven clicks is time wasted to me if they could set the system up to get it done in three or four. Signing a patient into the office and assigning them to a kiosk takes seven clicks as well; it could be done in less steps. The extra steps are great in making sure that a lot of unnecessary errors are made but it's a bit much. Just my two cents. (I am the office manager and have been for 10.5 years in this practice; I come at this from the side of the non-medical staff using the product). The practice has been around for 34 years. We won't change systems for the PM side of things simply because this was too big of an investment to back out now, but if we had to do it over again we would most likely go with RAPID doc and not get the RAPID PM. Review Source Response from ACOM February 12, 2014 Dear Mountain View Chiropractic Center, Thank you for the positive ratings on our product Ease of Use and Quality, plus your recommendations for improvement. We have built our solutions based on customer feedback. An ACOM Product Manager will contact you about recent enhancements in the Practice Management software that should address all your concerns, and if not, the manager will garner your feedback to incorporate in the next release. Your comments about poor Customer Service are very disturbing for us. We are growing quickly and expanding our offerings. To support them, we continue to add staff. An ACOM Customer Service Manager will contact you immediately. Mark Firmin, General Manager, ACOM Health. TN Todd N. Chiropractic Physician & Chiropractic Sports Medicine Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Love the Rapid Doc & Rapid PM Programs" February 26, 2021 4.0 I'm a big fan of Acom's Rapid Doc and Rapid PM software. I do not use their billing services so I cannot speak to that. Pros The SOAP notes and narrative report writing program is easy and intuitive to use. You can easily make customizations and changes to the program in real-time. It makes creating narrative reports and daily treatment (SOAP) notes fast and easy to do and it communicates with the practice management software and ties my treatment in with the medical billing codes. Using their cloud-based service enables me to finish work from home and to bring my laptop with me when doing house calls I do not use the ACOM medical billing services. Cons There's no smartphone app for easy scheduling of patients outside of office hours or if I ever need to check my next day's schedule while out of the office. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing RAPID Because Acom's Rapid Doc was much easier to use, much easier to customize and the printed reports and notes looked more professional. Review Source VR Verified Reviewer Vice president Computer Hardware Used the software for: Less than 6 months ### "Hussain Review on Rapid" February 12, 2024 5.0 Very good, but i wanted one more feature to be added in it, facial recognition software Pros It is one stop shop for all yours hoepitals or clinics need. Cons Too many fields. It should work on one click. Also access to be given to patient Review Source CL Crissy L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Chiropractic Software" July 27, 2020 5.0 Acom has been great for our practice. We are going to start using the patient kiosks for our new and re-exam patients. I am excited to see how this will make the doc's notes less time consuming. \[SENSITIVE CONTENT HIDDEN\] has been great from the very beginning and \[SENSITIVE CONTENT HIDDEN\] has also been a fantastic addition to their team. Pros The best feature about the software is the customer support when needed. \[SENSITIVE CONTENT HIDDEN\] has been AWESOME! We have had the software since 2007 but thought we should tryout Chirotouch to see if it will be better suited for documentation. We went through 2-4 weeks of training had everything set up and decided that really Acom was just as good if not better than Chirotouch. We had issues with Chirotouch doing what we felt like we were sold on. We then decided to stick with Acom. I'm so glad we did. They have been great trying to get us set up with the patient kiosks. I would recommend them to any Chiropractic office looking for user friendly software. Cons I have not found any cons to the software Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing RAPID The user friendliness of the software was great. Customer service was also much better than my dealings briefly with ChiroTouch. Review Source PK Paula K. Owner/manager Medical Practice Used the software for: 1-2 years ### "\[SENSITIVE CONTENT HIDDEN\] in Support is excellent!" February 19, 2021 4.0 Overall a good experience. Appreciate having a dedicated biller. Like having that biller send out the billing in a timely (daily/weekly)manner. Transparency between biller and staff is excellent. Dedicated biller could use more assistance with upper management to resolve claims over 120 days. Not happy about having to pay extra for the insurance eligibility feature. Pros Onboarding / training staff was excellent. Transparency with the billing department. It allowed our office to go electronic. Scheduler is efficent. Still learning how to customize software features for our clinic. \[SENSITIVE CONTENT HIDDEN\] in support is excellent. Our calls end with me learning more about the software than what I originally called about. Cons Misspelled word in the patient kiosk that has not been corrected after notification, patient statements suggestions have not been modified for a statement that is clearer for our patients. Appointment reminders cannot be responded to for an appointment confirmation. Needs a more concise user manual. Difficulity with patients signing office forms in kiosk. Alternatives considered [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing RAPID Chiropractic specific, integrated back and front office, and ease of use. Review Source AN Ashley N. CHiropractor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Self employed csh Chiropractic clinic" July 22, 2020 5.0 Working with my trainers has been wonderful. they have been very personable and are very good teachers. the software is efficent with more features then i need at the moemnt. however this leaves me loads of room for growth with this program Pros As a DC who does mutiple types of thereapies I love the documention portion of this software. Beign able to create your own drop down reselects are very helpful. let me create entirely differetn noted for nutrion or other types of visits without chiro care. being able to pull forward from any previous note rather then just the last is extremely helpful with that feature. PM: the schedular works well, my favortie part beign the treatment plan portion. the report gerenrators are extremely comlplete adn provide all types of usuful statitstics. Cons editing blocks is kind of clunky could be smoothed out. adding the schdule as a phone app ( not sure if you can) but a 1 man show at my office beign able to uickly acess my schedule from my phone would be very very helpful. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing RAPID most room from growth. also had the most flexiblity with doing alternate note forms not just chiro based. the smoothness of notes into the pm portion. its a bit more expensive then other programs, however you get what you pay for, even just in visuals, graphics, and easy on the eye . if i have to look at a screeen for the rest of my life. i dotn want my eye balls bleeding ;) Review Source BL Bill L. Chiropractic Assistant, Medical Office Administratior Medical Practice Used the software for: 1-2 years ### "Fabulous EHR Software with all the support you could ever need" December 15, 2015 5.0 Pros I was first introduced to ACOM Rapid software a little over 1 year ago. I always knew it was a great product, and was made even more aware of the outstanding choice our office had made in EHR software as I attended training conferences and listened to all the problems others were having that did not use ACOM. The ease of use is second to none. Functional Outcome Assessments are linked to the note making treatment plans a breeze to document. ACOM has Medicare compliance down to the push of a button. 30 Day FOA and treatment plans for PQRS are scheduled with an alert for each patient that can be quickly printed in an Excel Spreadsheet sorted by Lat name to enable front office personnel to schedule each and every patients' appointment whether medicare or insurance with exactly what is required for compliance effortlessly without error every time. Meaningful Use is tracked making compliance a breeze. ACOM has though of everything to make your office compliance and documentation as effortless as possible. This is truly an OUTSTANDING Product!! Cons There is nothing that I do not like about this product. When I do have a beneficial suggestion, or an issue their support staff is second to none. They are always ready to listen help and will often call you to tell you when your suggestion will be implemented. When you cannot explain what is happening, in a flash they will set up on a "SCREEN SHARE" and watch what is going on on your computer and then use that for a teaching opportunity to help you learn or take advantage of a feature. Again There is NOTHING that I do NOT like about this product or their support staff. Review Source CH Clayton H. Used the software for: ### "" May 31, 2013 5.0 I am a Chiropractic Physician with 30 years of experience with office software (some good, some not so good!). I had the opportunity to become associated with RAPID Documentation software in its developmental stage about 10 years ago. As my practice is restricted to trauma care and medico - legal cases, I was always looking for flexible, adaptive, and easy to use software as clear documentation is critical. I stopped searching when I began using RAPID. The beauty of the system is the easy flow structure that is completely customizable. RAPID works flawlessly with voice recognition software, which allows me to dictate directly into the note system whenever I need. The blend of point and click speed, useful for many daily encounter notes, with the ability to go to straight dictation for more complex and individual notes is wonderful. My practice is almost completely a referral practice. I am proud to say that even though my office only generates a handful of referrals from the office to attorneys every year, the three chiropractors at the office remain very busy every day from the patients referred to the office. It is my opinion that the quality of care we provide to the patient and the quality of documentation generated by RAPID, results in this one way referral practice. All the “marketing” in the world will not develop a consistent referral based practice if you do not provide a high quality product to back it up. Prior to using RAPID, I spent thousands of dollars a year on dictation transcription. I paid for the software in less than a year when I switched over. Slow turnaround time on documentation was also an issue that was solved by RAPID. The learning curve for the software was not painful, like many other programs, and was picked up quickly by the doctors and the staff. Consumer friendly support is a big plus with RAPID. The organization understands the importance of customer satisfaction. The technicians are well trained. About the only time I use the technicians, however, is to install the program on a new computer as the older ones have been replaced over the years I have used RAPID! I cannot imagine my practice without RAPID software. If you are looking for a great product, I would give RAPID my highest recommendation. Review Source SP Sue P. Billing Administrator Medical Practice Used the software for: 2+ years ### "Customer Support/ \[SENSITIVE CONTENT HIDDEN\]" March 19, 2021 5.0 EXCELLENT Pros The ease of using this software is awesome. So user friendly. Easy navigation to find what we need. Reports are easy to run and easy to change to the data we need. Now not the soft ware but our trainer\\support \[SENSITIVE CONTENT HIDDEN\], you have a real gem in her. Easy to understand, always friendly and upbeat. If she doesn't have the answer which isn't often, she will get it ASAP. Keep her for you truly have a 10 star employee in her. Cons My only wish was that we could have transferred everything over from our old software Reason for choosing RAPID The ease of using the software. Could support us as we have multiple offices. Switched from [PayDC Chiropractic Software](https://www.capterra.com/p/114969/PayDC-Chiropractic-Software/) APS was just plain hard to use, could not run reports as needed. Horrible support. Review Source MG Mehran G. Chiropractor Medical Practice Used the software for: Less than 6 months ### "My point of view" February 10, 2017 4.0 We have been using ACOM since 2013, the self check-in option is great for patient, it also comes in Spanish Pros Self-check in documentation part is really easy and fast Cons 1\. Does not allow electronic faxing, reports can't automatically be faxed to attorneys or adjusters. 2. Does NOT include unlimited data usage, you have to buy more storage after certain GB, but other systems are completely free & unlimited 3. Does not allow direct integration with web exercises or Naomi x-ray software, can not incorporate x-rays to patient's report 4. PM portion and billing system is complicated, so many screens and clicks 4. Comparing to other software's, it's expensive, you have to pay more for every little addition such as advertising & emailing patients, texting to patients about missed appointments, ... 5. The rapid doc does not sync with other billing software, meaning if you don't like their PM/billing portion, you are stock. 6. Pain diagram at the self-check in portion can be improved since it does not completely explain patient's pain location. Review Source Response from ACOM February 27, 2017 We sincerely appreciate your comments regarding the Rapid Software and remain dedicated to resolving any issue you may have with its use. Our ACOM Health Software Training team will contact you shortly to go over Software features you may not be utilizing. This will include demonstrating how you may electronically fax through Rapid Software, and how to attach a patient’s relevant clinical notes to any PI or Auto claim. In addition, we will explain how you can easily incorporate x-rays into a patient’s report. During the call, we’ll review how to use the billing software more efficiently and how to make use of the advanced features of “patient check-in” functionality. The ACOM Health Administrative Team will also contact you regarding the monthly fee for data usage and appointment reminders via text and email. Again, thanks for your input and we look forward to helping you! Regards, ACOM Health General Manager. VG Vicki G. CCPA Health, Wellness and Fitness Used the software for: 2+ years ### "My Perception" March 19, 2021 5.0 What makes it exceptional is the support if an issue arises. I'm made to feel that no question is too dumb or insignificant. \[SENSITIVE CONTENT HIDDEN\] is the best. We love her. Pros Rapid Doc and PM are easy to use. Finding a patient or scheduling a patient is a breeze. Cons The print out of the receipt is a little hard to understand for a lot of our patients. Maybe less is more. There is no alert for when patients run out of visits, even though it's counting down in Authorizations. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Switched from [Chiro QuickCharts](https://www.capterra.com/p/78093/Chiro-QuickCharts/) DB to complicated and sluggish Review Source LZ Leslie Z. Office Manager Medical Practice Used the software for: 2+ years ### " Precise and Comprehensive Documentation and Accounting" May 15, 2017 5.0 We have been able to receive the maximum benefit from Medicares' EHR and PQRS programs due to Rapids' calculation dashboards and ACOM's grasp of intricate rules and regulations. We anticipate the same success with the new MIPS program. Pros Our practice has been using Rapid and AHPM for 5 years and both programs just keep getting better and easier to use. Updates are frequent, meaningful and well-supported by both technical and training staff. The Billing Dashboard is so easy to use that our Accounts Receivable is managed by one part time staff. Reports are accurate and varied in scope and application. Cons Doctor would appreciate more shortcuts in the documentation process, such as diagnosis and treatment plans populating from the initial visit to the next daily note. Review Source Response from ACOM May 24, 2017 Thank you for your kind words about the Rapid Software and the ACOM Health team. We take great pride in constantly improving both so we appreciate the praise. One of our Chiropractors in the training department will reach out to the doctor and explain how to import the DX and TX Plan from the initial visit to the daily note. Thank you again for your feedback. Regards, ACOM Health General Manager HG Harris G. Used the software for: ### "" May 21, 2013 5.0 I am a chiropractor in practice for 27 years now. I saw that we needed to upgrade to EHR as eventually we would be penalized by medicare later on, and then probably other insurances as well. We looked around and found ACOM Health Rapid Software. Prior to this we used scantron sheets that were then scanned in and converted to text. After looking at a number of EHR softwares we decided to go with ACOM Health Rapid Software. We made the purchase around May of 2010, going for the documentation and the Practice Management softwares as they integrate well together, and were online by July 2010. Currently we are on Rapid Documentation Version 7.1 and ACOM HEALTH PM v 3.7.9. ACOM/Rapid provided a lot of training and support. There was a slight learning curve, but I find the EHR very intuitive and is completely customizable for how I practice. They helped in installation with the treatments and modalities we use, the diagnosis codes, all aspects. The staff and I became comfortable and efficient in using it in relatively a short time. We attested two times so far, getting checks for $18k and $14k. I have two more years of incentives I will be able to receive. ACOM helped make the attestation go smoothly; we had no issues. They also helped us get set up for Medicare with the new PART documentation. Any time we have an issue, they are there and take care of it in a timely manner. Upgrades have been consistent and smooth. I feel I have benefited from the software in that it helps me to better document what is going on, what we are doing, and why. I have less issues with carriers as my notes are more complete and not canned copies of one another. With that, we are paid by third parties more regularly and consistently as our notes document what is going on and the need for care. The software also allows for improved narrative reports as well as the ability to get out a daily note immediately to a primary provider, if we need help with a referral for diagnostics on HMO's and other managed care plans. EHR will be a way of life, and I felt that, with the government incentive money out there, it was ridiculous not to start right away. It literally paid for my system and more. ACOM made it painless and eveything went smoothly. There is a learning curve, but it really is relatively intuitive to use. Review Source GR Gerald R. Director of Operations Medical Practice Used the software for: 2+ years ### "Intuitive software; Great training experience, we love our RAPID product. " November 29, 2017 5.0 The ACOM Health made it easy to transitioning to RAPID. Our dedicated Trainer was very professional and thorough. She met with us as many times as was needed to ensure that we understood how to use the product and to answer our questions After we were released from Training, their Tech Support Team has been helpful, knowledgeable and responsive to our needs. I would definitely recommend this software to chiropractic clinic without any hesitation. Pros I have found the training on Rapid PM to be easy and intuitive. Our project manager was knowledgeable, professional and was there to assist us through the entire onboarding and training process. She made my learning experience fun and enjoyable. I like the appointment reminders which have helped to eliminate late and/or missed appointments. My patients have come to look for and appreciate these reminders. The Billing and Reporting of our insurance due monies are accurate, and I like the capability of checking my A/R at a moment’s glance. Cons I feel that the scheduler format can be more flexible. For example, if a patient cancels their appointment, I would like to be able to type in a note to explain why the Patient cancelled. It would be great if additional discounts were made available to long-time clients on: Appointment Reminders, On-Line Patient Registration and Integrated Clearinghouse. And finally, I wish RAPID DOC and Kiosk were Apple compatible. Review Source JS Judy S. Office Manager Medical Practice Used the software for: 2+ years ### "Office Manager" August 9, 2020 5.0 The ACOM support team is Awesome . Every time I have called the support team my problem was solved right then . No leaving a message and waiting for someone to return your call . \[SENSITIVE CONTENT HIDDEN\] was my initial contact . She was so patient with me and made sure I had a clear understanding each and every time I called . Pros Scheduling. Our office has two Chiropractors, and we stay very busy . The ease and speed of scheduling is a must in our office . This software meets the challenge . Cons Our office had been in practice for 28 years before we made the switch, so it was pretty hectic for awhile . The prior software was really outdated so there was a lot of changes all at once . I can't say there is anything I don't like about the software. Review Source KW Kristin W. Doctor of Chiropractic Medical Practice Used the software for: 2+ years ### "ACOM Health RAPID Software Review" March 15, 2021 4.0 Pros \[SENSITIVE CONTENT HIDDEN\] is EXCELLENT and has extensive knowledge about the software. I have been a customer/user for 11 years and customer service has always been a weak point. However, \[SENSITIVE CONTENT HIDDEN\] is an exception and always been able to solve our issues quickly and with accuracy. I will also comment that when I used the billing service, our biller \[SENSITIVE CONTENT HIDDEN\] was excellent. Cons Lots of extra unnecessary steps in both doc and pm. Not up to date; PQRS and medicare G-codes are irrelevant and causing denials. Initial tx date should be automatic and not manually have to be added. Reason for choosing RAPID I must use RAPID as I have records for 4 doctors over 11 years and need access. Review Source GI Glenn I. Doctor Medical Practice Used the software for: 2+ years ### "I couldn't be more please with this product and support" October 30, 2015 4.5 Pros I have had this software for over 5 years. I couldn't be more pleased with the DOC software. It is extremely easy to use, is easily customized and has always been ahead of the game in regards to the continual changes and demands we all face. This software allowed me to easily satisfy "Meaningful Use" for Medicare reimbursement every year and was the first software to be approved. With all of the talk about ICD-10 I was getting quite nervous toward the end of September, but with the product support notices, free webinars and software changes the transition was much easier than anticipated. Have always been very satisfied with the software, technical support and customer support. Cons The things I have problems with about this product are, basically, problems I would have with any computerized system. After having used paper files for over 30 years, the transition was easier than I had anticipated. It takes a little more time to enter the patient information on a computer, but it is much more complete. It was easier to flip back through past notes with the paper system. With the "bird's eye view" I can see past notes (I cannot think of a better way a computerized system could do this than ACOM does), but it is just not as fast as paper. Review Source LK Leo K. Used the software for: ### "" May 6, 2013 2.5 I did look at a number of programs before purchasing ACOM RAPID software in 12/11. RAPID seemed to have a good thorough documentation program that was fully compliant with the HiTech act and allows you to monitor your meaningful use easily. Installation was easy. Implementation was also fairly easy, there was just a normal learning curve as with any new program. Their training is a bit laborious but it also seems to be very complete. However, after using the software I became aware of a number of areas that I am unhappy with. First and foremost was the lack of free form text fields. I realize everyone likes dropdown menus and click to complete software, but that doesn't always allow for accurate or complete documentation. As a reviewer, it is very easy to spot these automated mutated findings in reports. While useful at times, they are often overused and do not give you a good record of what is going on. To their credit, ACOM did put free form texts in all areas of the daily notes and most of the areas in the examination. The one area where they did not, the orthopedics section of the exams, is arguably the one area that needs it the most. This is a major weakness in the program. You almost never see a truly positive orthopedic test as defined in the test's description. Most of the time, there is a variant of the positive test with pain perhaps generated in a different location than the classical positive test. Being unable to accurately describe this in the note can undermine the author's credibility. ACOM's answer was that you can just edit it in the Word file that it creates. This too is problematic as it takes another step, more time, and if the Word file is ever lost or corrupted you will not have your original findings available. This is enough of an issue that, had I realized how bad it is when I purchased the program, I would not have bought it. I was going to buy the practice management software as well, but elected not to unless this fault is corrected. Given the very high price of this program, this problem should not exist. Prior to ACOM we used ChiroPulse for documentation. This program is not HITEH compliant, so we switched. Review Source JC Jill C. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Rapid Review" March 19, 2021 5.0 We have been with Acom for over 10 years and there have been ups and downs. Honestly, the most positive experience for me is having \[SENSITIVE CONTENT HIDDEN\] as our customer service specialist. No matter what the issue, I know if I reach out she will always try to help me. For the most part, all of Rapid Support is very responsive but P\[SENSITIVE CONTENT HIDDEN\] has truly been a lifesaver more than once. Pros The product is user friendly - the ability to customize Rapid PM Cons Patient statements definitely need to be improved. Currently, the statement does not show the full amount of monies collect from the patient and it is confusing...we have had a lot of mad patients, to say the least. I have submitted a request for this update! Review Source DL Dawnette L. Office manager Hospital & Health Care Used the software for: 2+ years ### "Review" September 21, 2020 5.0 Having support from ACOM has been amazing. The staff is wonderful and it is great that you can call in and get help whenever needed. Pros Having integrated software is a great benefit of this product. The EHR is great and when we have to send records to other offices or audits everyone is impressed by our notes. Cons I wish we had more control over adding/changing things in how the kiosk works for patients signing in with notes. I also thought our A/R would greatly improve when we added the billing component but it hasn't changed all that much. We still have a huge amount of insurance accounts that are outstanding over 120 days. Review Source SS Scott S. Owner, Operator, & Manager Medical Practice Used the software for: 2+ years ### "ACOM Software Review KCR" September 10, 2020 4.0 Pros I like the different integrative aspects that ACOM provides. Cons There is room for improvement. For example, looking for a patient's last appointment without prior note documentation finished. Reason for choosing RAPID Was recommended by the Missouri State Chiropractors Association at time of purchase. Review Source JH Judy H. Billing Manager Medical Practice Used the software for: 2+ years ### "Excellent Billing Services & Biller!" September 29, 2016 4.5 Pros I want to take this opportunity to express how much I, along with Dr. Hines, appreciates our biller, Fred Lamp. This young man is very knowledgeable about the software. We are impressed by his willingness to help both myself and our staff whenever the need arises. He is also very conscientious and motivated to do the best possible job for his clients. Both Dr. Hines and myself feel Fred has gone above and beyond as our biller. He is definitely an asset to ACOM Health and absolutely an asset to our Chiropractic office. Great job Fred, well done!!! I also want to say I like that the company is willing to develop individualized reports for their clients and are always working on enhancements to the software. Kudos also to IT support! Erika is always willing to walk me through developing personalized reports for our office. She is friendly and extremely helpful. Cons It would be beneficial if clients were able to contact them earlier than 8:am and later than 6:00pm. We begin our day at 7:00am and usually are not done until 6:00pm. Our office is extremely fast paced and the workload doesn't leave much free time for phone calls. Review Source RM Robyn M. office manager Medical Practice Used the software for: 2+ years ### "BEST DAY EVER!!!!!!" July 8, 2020 5.0 How quickly a patient is seen, treated and scheduled for a future visit at every visit. Paperless!!! Pros Patients are able to use kiosk to sign in at the front desk and update their current condition. Cons That a patient cannot have 3 different types of accounts within their main acct. Insurance, Auto accident and Cash accts. Reason for choosing RAPID upgrade Switched from [ECLIPSE](https://www.capterra.com/p/27349/ECLIPSE/) ACOM can do so much more for our office in very efficient ways. Review Source AP Adele P. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Support" March 19, 2021 5.0 We love \[SENSITIVE CONTENT HIDDEN\]! She is the one person I call if I'm having any issues. She is the reason we still use the software. She is such an asset! Pros Once you're trained by \[SENSITIVE CONTENT HIDDEN\] ( she's the best), the software is pretty easy to use. I do like the feature of our insurance billing is brought right over and all ready to be posted. Cons The cost. We are a small office of 2 employees and it is expensive. Review Source Similar Products Featured