# Page 3 | RAPID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RAPID the right Chiropractic solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27888/RAPID/reviews --- RAPID 4.4 (149) [View alternatives](https://www.capterra.com/p/27888/RAPID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RAPID ## Showing most helpful reviews Showing 51-75 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Cory N. Office Manager Medical Practice Used the software for: 2+ years ### "Awesome, Affordable Product for your Chiropractic Office! " October 9, 2017 4.0 Chiropractic based program. Easy to use. Very helpful support. Pros Simple point and click features. Accurate information and reporting. Outstanding communication between the scheduling/billing/patient information program and the clinical program. Clear and concise medical records. Too many features to list! And, when we had a severe issue of hacking, Acom was able to "re-create" our old database in a timely manner, without affecting our daily operations. Cons Payment posting could be a little time consuming at first, but it was very accurate. No other complaints to list. Review Source dW dianna W. dr Medical Practice Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] at Tech sup" July 14, 2021 5.0 \[SENSITIVE CONTENT\] always helps me out Pros \[SENSITIVE CONTENT\] at customer service is always very helpful. He is always nice and knows what he is talking about. Cons I like the software just fine. I don't know what I would change Review Source CN Cory N. Office Manager Medical Practice Used the software for: 2+ years ### "Five star program! Highly recommend for growing or starting your Chiropractic office" August 15, 2018 5.0 Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system. Pros Ease of use. Accuracy of medical information, billing and collections. Awesome customer support and training. Cons As with any medical program, the only con I have was the price. However, after using the product, I can now say that the price was well worth the program. My staff, my doctors, my patients and myself are happy with how easy it was to learn and use. Review Source CE CHANTELLE E. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] is the best " December 4, 2019 4.0 \[SENSITIVE CONTENT HIDDEN\]has been a great help with training Pros Once learned it is easy to use. My training with \[SENSITIVE CONTENT HIDDEN\]has been invaluable. The layout is simple and clear. Cons Sometimes there are glitches which could be operstor error though. Review Source JF Jeanie F. Chiropractor/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very helpful" February 19, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] always responds quickly and helps me solve my problems. Pros Very user friendly, tech support always helpful. \[SENSITIVE CONTENT HIDDEN\] helped me solve some issues I had very fast and easy. Cons I had initially bought ACOM because they had an office in Jacksonville, Florida, where my practice is located. I liked taking my staff there for training. Was sad when they closed it down. Reason for choosing RAPID Wanted to keep everything in house. Review Source mM mark M. Owner/Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic support, very compliant when billing insurances" June 27, 2017 5.0 better compliance with Medicare and other private insurance groups Pros It's compliant with Medicare rules/updates and is very detailed when taking doctor notes. The excellent job the software does with documentation allows any doctor to feel confident in their patient management. Also very good with managing each patients account for billing. Cons You can make quarterly payments but they charge you an 'administrative fee' of 1%. Review Source JH JOSEPH H. Owner Medical Devices Used the software for: 2+ years ### "Review for \[SENSITIVE CONTENT HIDDEN\]" March 16, 2021 4.0 \[SENSITIVE CONTENT HIDDEN\] was pleasant and a joy to work with and more importantly help me. There has been many times when I have called and talked to someone else and that was not the case. My staff and I dread calling support and not getting \[SENSITIVE CONTENT HIDDEN\] Pros User friendly and can be completed by patient quickly Cons I would love to be able to email the complaints to the patient so it will help cut down the in office time, especially in these Covid days. Review Source CM Cortney M. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Billing Service" March 15, 2019 4.0 The Documentation software is good. It is expensive for what you get. And it takes more than 30 seconds a patient. But it is easy to learn, and it is quicker than most programs. The billing service, if you ever think you will go cash, do that instead of adding the billing service. Getting out of the billing part is too tedious! Pros I love my biller. Lashon usually goes above and beyond. Cons I have gone mostly cash practice, and no longer need help billing. So i quit the expensive service. They now want to train me to use the services I already have. They keep coming up with things to charge for "to make your life easier." I want more money. Not more services. Now that I am getting out of the billing service, My biller doesn't take our calls or emails. Review Source MD Melissa D. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Service and Software Ease" March 19, 2021 5.0 The accuracy of statements and billing. Pros Rapid is so easy to use for our busy chiropractic office. It makes filing claims, scheduling patients, printing statements, and running reports easy for all of my employees. I LOVE that EVERYTIME I have a question or issue I know \[SENSITIVE CONTENT HIDDEN\] will help me resolve the issue quickly! I think she is such a great benefit to y'all and for me. :) Cons I do not feel like there are any features right off the top of my head that need improvement. Review Source DM Dennis M. Used the software for: ### "" June 3, 2013 5.0 In our practice, we currently have four running departments. In order for all the departments to be synchronized, we need to effectively communicate with each other throughout the day. The RAPID system provides us with the opportunity to do just that without having to leave our stations and become congested. Within RAPID, you can make changes to a treatment plan, billing code, or procedure that will update itself within seconds. Nothing is left to chance or the patients' word of mouth. Using a paper (routing) system, many mistakes were made due to lack of communication. For example, it would take us significantly longer to look up each patient's history from his or her last appointment. Now, it happens with just a click of a button. We currently use the 7.2 version. It seems each update fixes the mistakes we were making, and has made it easier to actually fill pages without losing any time with a patient. After introducing RAPID to the staff, it only took about 1 month to use it efficiently. This office started using the system in 2011 with three attending doctors and a staff of nine people. Now, its hard to imagine using paper again. If we run into any problems, we call Michelle at ACOM who helps us within the day. We also provide suggestions and ACOM actually listens and makes changes they agree will help move faster. The quanitity of benefits are endless. The new systems allows us to document everything very quickly instead of having to write down all the information. I encourage every doctor to switch to this system because have seen/heard of other electronic systems that do not have nearly all the benefits that RAPID does. Also, I allow physicians to shadow and get a feel for the system. Review Source TA Tom A. Used the software for: ### "DON'T DO IT!!" October 28, 2014 1.0 I paid a lot of $ for this because I wanted an integrated system. It was highly recommended, but it is a VERY INFLEXIBLE system built on OLD technology and the support is basically "sorry we can't do/fix that but we'll recommend it as an enhancement". The billing system CANNOT even do simple arithmetic to add up the patient's total outstanding balance on the patient statement. Plus it CANNOT print out a summary page of the patient's statement (prints ALL pages) and does NOT even print them alphabetically! The Doctor reporting side is NO better: LIMITED number of diagnoses, LIMITED number of patient complaints...I could go on and on but YOU GET THE IDEA!! JUST DON'T!! Review Source Response from ACOM November 4, 2014 Dr. Tom Arnold: ACOM Health's Support department will contact you to show you how our Software can successfully manage the issues you¿ve raised in your comments. Support will show you: How Patient statements accurately calculate the total due and alphabetical sorting by patient name. How reporting software for Dr.'s permit documenting up to 15 diagnoses/visit (an additional 25% over the 12 diagnoses claim form limitation). How SOAP notes can support an unlimited number of patient complaints. ACOM's development team has taken painstaking care over many years to successfully develop Rapid software, including the latest in technology, software code set and chiropractic-specific functionality to meet evolving provider needs and regulatory requirements. We work hard to rectify customer concerns and look forward to help your practice understand how the software does meet your needs. Thank you for the opportunity to serve you - The ACOM Health Team MB Megan B. Chiropractic Assistant Hospital & Health Care Used the software for: 1-2 years ### "ACOM Help Desk, \[SENSITIVE CONTENT\]" July 10, 2021 5.0 Pros Ease of use of appointments/scheduling... Cons Billing/Accounts Receiveable. Review Source bG berta G. Office Manager Medical Practice Used the software for: 2+ years ### "User friendly and reliable!!" March 15, 2021 5.0 Pros Software is easy to learn and organized well Cons doesn't alert us when a patient is already in the system Review Source RG Rhonda G. Business Office Medical Practice Used the software for: 2+ years ### "Rhonda review " July 20, 2020 5.0 I love \[SENSITIVE CONTENT HIDDEN\] Pros Support and helpfulness of staff. I would be lost! Cons No complaints on my end. I use it everyday. No viable issues. Review Source SF Sally F. owner/DC Health, Wellness and Fitness Used the software for: 2+ years ### "Aug 2020" August 12, 2020 5.0 Pretty good Pros Easy to schedule multiple appointments quickly Cons Not able to change the procedure code or dollar amounts after posting. Reason for choosing RAPID Recommended Review Source DS David S. Chiropractic Doctor Health, Wellness and Fitness Used the software for: 6-12 months ### "Rapid Doc success" July 15, 2020 5.0 Easy, user-friendly and thorough. Pros Compared to the 5 (or likely more) systems I have used over the last 17 years,Rapid Doc seems to be one of my two favorite. It is by far more user friendly than the majority of other systems I have had the displeasure to work with. Cons Nothing stands out except the initial necessary input for my specific needs, but that is part of all systems. Review Source aW arianne W. doc of chiro Health, Wellness and Fitness Used the software for: 2+ years ### "i would recommend, and customer service is always on point " July 20, 2020 4.0 great Pros customer service all in one up to date Cons could improve some use to increase function Review Source JR JUNEAU R. Doctor Medical Practice Used the software for: 6-12 months ### "A Great Help in Overall Office Efficiency! " July 25, 2016 4.0 Pros The ability to get work done anytime, anywhere, in an organized, systematic, and secure manner, has greatly improved my record keeping accuracy and efficiency. Without a doubt, this has translated to less stress about completing and maintaining detailed patient paperwork. Billing efficiency and overall reimbursement-average per claim are also increased. The training process was thorough...it does require the user to put in the time and work to learn the system, but no more so than any other competing product. We've been using ACOM Health RAPID Software for almost a year now, and would definitely make the same choice again! Cons No specific complaints thus far...it's really as good a product as the effort and ability of the user. It takes time and effort to learn all the options, the short cuts, the tricks to customize for maximum efficiency, etc. Once the learning curve was ascended, it's been a good run thus far! Review Source EH Elizabeth H. Office Manager Medical Practice Used the software for: 2+ years ### "Don't waste your time or money" June 25, 2015 1.5 Pros The Rapid documentation is quite good and integrates nicely with the practice management side of the software. Cons Customer service and price. This product is a big investment and with that we expected the great customer service we experienced in the beginning to remain as we moved forward. However, the customer service at ACOM is sorely lacking. I felt like they kept trying to be better but never quite made the mark. The service contract also states that updates are included but that is not true. If ACOM spends more than they anticipated creating an update they pass that cost onto their customers. Review Source Doctor J. Chiropractic Physician Used the software for: 6-12 months ### "A stable and well established program for a variety of office type and sizes." December 29, 2017 4.0 Pros The Customer Service and response from this companies employees has been above average which can make a big difference when you are in a crunch. Cons To me, seems to have an odd workflow in the Documentation section program, and it is a separate program from the PM billing/finance. Review Source MH Mark H. President Used the software for: ### "A Doctors Experience" March 26, 2015 3.0 I came from a much less complicated program, Chiro8000. I moved forward to your program and thought with decent computer skills, your program would be no problem. Boy was I wrong. I watched the videos many times, but a lot of features are hidden behind other features. I really feel that more videos need to be added especially in the area of claims management and follow through. This is one of the most often used parts of the program...but I feel that your program makes it difficult to receive an EOB, match it up by line item and then apply the payment quickly and easily. One Big Beef. As any company Needs and Wants to know...I want and need to Know ...where am I at. I want to have a Front Page View as to the Health of my Practice. I want a statistic page that keeps track of daily, weekly, monthly, yearly summary of my New Patients, Regular Patients, Services Rendered and Collections, , so that I can see at a glance what I did today, where am I at for the week, month and year. I would like a autoresponder tied into the patient base so that I could drip feed videos or educational materials to the patient base. The program need to beef up a marketing arm to keep patients coming in and great recall protocols that make our work easy. I could go on and on...if someone calls me I would be glad to throw it all out there. Review Source MM Mark M. Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent Support" June 26, 2019 5.0 Pros The tech support at ACOM is second to none. We recently had some big problems with our server. Rep and her manager spent several hours getting the software back up and running appropriately. The problem we had wasn't with ACOM, it was with the operating system on the server. Customer support is top notch. Thank you ACOM Cons Nothing specific as I'm not an end user, but rather support. Review Source DW David W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great service and great people to work with!" October 27, 2020 5.0 The support team is phenomenal! I have had the privilege to work with \[SENSITIVE CONTENT HIDDEN\] and have had the best experience with all of them. They are all VERY knowledgeable and informative. I am very computer illiterate and my learning curve is very steep, but that never phases them. They are patient and explain things in such a way that I can get the picture on the first try. I highly recommend ACOM and the support team to anyone who is looking for a precise and accurate note-taking system that will produce the most accurate report, hands down! Pros I am most impressed with the notes this program produces. The software provides ample input from the doctor to create a near-flawless note that will pass any audit. Cons There is nothing I don't like about the software. Review Source MP Melissa P. Used the software for: ### "" May 26, 2013 4.5 I was using Chiro8000 before switching to ACOM. Our office sees between 150 to 175 patients per week, and has been in business for 7 years. We wanted to get on board to become compliant with EHR requirements, and the fact that the EHR stimulus is available to us, why not do it sooner than later. I went with ACOM after a friend of mine who had bought it a year prior recommended it. I looked at 3 other software companies, and ended up choosing ACOM. We bought the PM and the DOC portions of ACOM and use both, including the KIOSK at the front of the office. It was a challenge switching software, but once we got it switched, we were happy we did. It is great to be a paperless office, where charts are not missing, due to filing errors. I am able to finish charting at home if I need to, by remote log in. This allows me to get dinner going for the family, and spend more time with them. You can create and print a daily note within seconds. The software helps to create professional, complete reports, and I feel good about sending these to an attorney or insurance company. It took about 8 months to really get it implemented, but ACOM was helpful in the process. We have certainly received less denials from insurance companies, and we also got our stimulus check in April! I would highly recommend ACOM Health. Review Source BL Bill L. Chiropractic Assistant/ Medical Office Administrat Used the software for: ### "I have been using this software since coming to work with Dr. Hagene August of 2014" March 25, 2015 5.0 Rapid software is fantastic, and very easy to learn and use. As Dr Hagene's CA and right hand man I have become very involved in the use of the Electronic Health Record Information. Being in charge of assuring that all the information to achieve Meaningful Use and PQRS I have come to thoroughly enjoy the ease of compliance that ACOM has built into Rapid Doc, From the Functional Outcome Assessments to the integration of all information into the written notes, Rapid Doc is PERFECT. When we attend training seminars, I listen to the problems others are experiencing with their EHR software, and realize what a truly remarkable product we have. Yes like everything their are some minor problems, or areas where we would like to see improvement. ACOM has a truly OUTSTANDING customer service department, and wonderful representatives that you get to actually TALK to and will go out of their way to assist, teach, and develop solutions for your practice. Their Beneficial suggestions people also work with you and it does not take long to find your idea refined and incorporated into a future update. It is without hesitation that I give my most sincerest indorsement of this fine product. RAPID DOC IS the Yardstick by which others are measured. Review Source Similar Products Featured