# Page 4 | RAPID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is RAPID the right Chiropractic solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/27888/RAPID/reviews --- RAPID 4.4 (149) [View alternatives](https://www.capterra.com/p/27888/RAPID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of RAPID ## Showing most helpful reviews Showing 76-100 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF Edgar F. Chiropractic Physician Health, Wellness and Fitness Used the software for: 1-2 years ### "Favorite Chiropractic Software" June 20, 2019 5.0 Pros Ease of Use Cloud-based Price Customer service Cons Can't say I have any cons at the moment. Review Source EN Eric N. Alternative Medicine Used the software for: 6-12 months ### "Great service" October 26, 2018 5.0 Pros I love this service. THe Rapid PM software is easy to use and the customer service is outstanding. Very easy to get what you need. Plus, they are always improving and updating. Cons Very small and specific issue - hard to put alerts on a patient file, or, rather, the alerts don't "ding"/popup easily. You need to look out for them. I wish there was a way to alert front desk easier. Review Source BR Barbara R. Used the software for: ### "" May 22, 2013 5.0 When I started working with this company, I was nervous because customer service isn't what it used to be. I embarked on a huge project to change over software, and I needed the assistance of ACOM to get me through the transition with no down time and no delay of money flow. After just a couple days, I wanted to call the CEO and tell him or her that I hoped they knew what gems they had working for them. The customer service has been unbelievable. People calling me to see if there is anything they can do for me. The sales people, (after I have been "sold") calling me to see if my experience has been positive. When I was ready for the download of the new software, they ran into technical problems. The issues were solved quickly and the representatives were so friendly to me. Everyone has been kind and on the ball. And, the software is wonderful. It is very sophisticated and will help me run my office more efficiently and without having me be in the office all the time. I swear, sometimes I feel like I live in my office, but with the new software, I am being served by "it" instead of "me serving the software". Bottom line, it saves time and money. Review Source MM Mark M. Owner/Chiropractor Used the software for: ### "Great software for chiropractic office looking to be paperless" September 23, 2015 5.0 Overall, very satisfied with the software and support during the first few months of implementation. Our office staff and doctors took this step into EHR seriously, and the RAPID software was a perfect for our chiropractic office needs. It is very compliant with note taking, posting charges, and in general being compliant with Medicare and insurance guidelines. Once you make a patient note, you never have to worry about it. The way the software makes the notes is professional and extremely thorough. And you will never lose another patient file because it is forever in the cloud. Everytime we had a question about the software the support team of RAPID was able to find us an answer and gave us plenty of training to boost our confidence. We have been utilizing this software for about 2 months now and we are happy we decided to choose this company over others. Review Source MH Miriah H. Billing Manager Medical Practice Used the software for: 2+ years ### "Amazing for the transition of ICD-10 and very user friendly!!!" October 9, 2015 5.0 Pros The product support is amazing!!! They walk you thru everything and the equipment does everything for you!!! We were so nervous about making the transition to being paperless and then ICD-10. I mean our office had to do nothing but act on the instructions we were given from ACOM!!! They are amazing! Cons NOTHING!!!! There is not a thing to dislike about their product. Review Source BA Brittany A. Clinic Production Supervisor Medical Practice Used the software for: Less than 6 months ### "Review" May 17, 2021 4.0 \[SENSITIVE CONTENT HIDDEN\] helped me today, he had amazing customer service! Pros Acom is easy to use, and allows us to sepend more time focusing on our patients. Cons Wishing we could run more specific reports. Switched from [Eclipse Scheduling](https://www.capterra.com/p/229056/Eclipse-Scheduling/) Needed something that integrated all our needs. Review Source GD Gary D. Used the software for: ### "" May 20, 2013 4.5 I had used two other EHR and management systems Pryor to ACOM. They both paled in comparison and one of them was more than double the cost. When I dropped a franchise I had joined, I also lost their EHR software. No big loss there, but changing systems is always a pain. ACOM's sales staff made it super easy to understand what I would get if i purchased ACOM. I learned more about EHR's and Medicare attestation in one thirty minute overview session than I had in five years of my previous EHR system. ACOM is the best EHR I've used. Everything you need, but yet not complicated. It is also completely customizable. My staff learned how to use the system easily and quickly and customer support has been fast and accurate. In my personal opinion, you can't go wrong with this system. Review Source LR Lisa R. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Acom Health is a great software program and our trainer was outstanding!!!!" June 12, 2019 5.0 Our overall experience has been great. The rep trained explained and has continued to follow through with our office making sure we run smoothly. She is a true blessing to Acom Health she is an outstanding employee and trainer! Pros I would recommend to other Dr's and offices Cons Having to post then apply payments we feel once the payment is taken it should take care of it going forward. Just takes a cpl more steps than other software we have used in the past. Review Source VL Vicky L. Used the software for: ### "" November 10, 2011 2.5 I purchased ACOM Health RAPID software back in June after doing lots of research. I wanted a program where I could buy the notes section separate from the rest of the program since we already had a scheduling and billing program in place. Upon review I enjoyed the layout of the notes and thought with the conversion to EHR, for the government, now would be a good time to start implementing the program. I then took a class on documentation and noticed that there was a few items mentioned that the program didn't have on it so I then went and purchased another system. ACOM Health RAPID did state that they are going to be improving the documentation software in the near future, but with Medicare audits I didn't want to wait for these to come out and wasn't sure if they would address everything I needed. Along the way, they were very helpful anytime I had to call the company for either sales or technical questions. They were very helpful on working with me price wise for a program that fit my needs. Review Source AR Allison R. chiropractor Medical Practice Used the software for: Less than 6 months ### "new user of ACOM" February 23, 2017 5.0 So far ACOM Health is very user friendly. I do not need to use a manual it is set up with the good patient flow. Pros It has a good charting and set up for a chiropractic practice. It has many forms built into the software so their is less scanning and adding to charts. Cons It would benefit from a internal fax system. Also the EHR and PM are integrated but a little choppy going back and forth. Review Source Response from ACOM March 2, 2017 Thank you for your comments regarding the Rapid Software. The ACOM Health Software Support team will contact you about how to integrate fax in the software. Thank you again for your feedback and we look forward to continuing to serve you. Regards, ACOM Health General Manager. MF Mario F. Used the software for: ### "" June 7, 2013 5.0 We have been using ACOM Rapid for three years. As a national instructor on documentation, coding and compliance, I was demanding when it came to having the right software integrated into my office. I must say that I am thoroughly happy with RAPID and highly recommend it. It allows me to edit the software, so that my notes are versatile and sound like me. Too many of the computerized notes are canned and seem like the same thing over and over. ACOM Rapid allows me to make it my own. I have done the Meaningful Use Attestation for the last two years. With the help of the ACOM representatives, I was able to receive $30,000 in government bonuses for using Electronic Health Records. ObamaCare is on the horizon. ACOM is already on the ball with the PQRS measures in the software library. They are also ready for ICD-10 which is required on October 1, 2014. Take a look and compare. Nobody can beat the ACOM Rapid program for originality, ease of use and support! Review Source DW Dayna W. Medical Practice Used the software for: ### "Superior documentation/billing software" July 28, 2014 5.0 Pros What is not to like? ACOM is available, it seems, 24/7. I have never had to wait even 24 hours before receiving either a callback or an e-mail addressing any issues. The software is logically put together. Users do not have to be certified insurance billers to navigate. I recently trained a new staff member, and she had mastered the program in less than a day. Cons I would like a little more versatility in the reports. There has been some data I have just not been able to produce in the format I would prefer. Also, as an accountant, I would like to be able to see the transaction ledger more interactive than just viewing (applying filters). In the Charge Entry screen, I would like to be able to delete more than one charge at a time. Review Source JS Jacob S. Chiropractor Medical Practice Used the software for: Less than 6 months ### "ACOM is highly recommened" February 6, 2018 5.0 This software has been a good addition to our practice. Our patients have been getting used to the kiosk system and now they say it is pretty easy to use. Pros My favorite thing is that multitasking in the patient management side is a huge benefit. Downloading the ERAs is a time saver. The accounting side is very clean and easy to use and read. Notes are very easy to use and to be able to look back at what was done with the patient and see how they are doing. Adding your macros is very easy to do so you can make the software fit your practice. Our trainer ROCKS!! Review Source EF Eric F. Used the software for: ### "" May 17, 2013 5.0 I have been using Rapid software for a few years now and it has helped me streamline my practice beyond words. I tried other software, and they just slowed me down. I was doing notes for hours every day. Rapid made it much simpler to accomplish what I needed to do, in a more efficient manner. The "technology" is a big hit with the patients - from the sign in kiosks, to seeing us do all the notes on the computer and generating prescriptions, exercises, and reports directly from the computer in the room with them, and having everything waiting for them at the checkout desk. As a doctor I have found it invaluable to my efficiency. It was very easy to use and the technical support help has been great. My direct contact with ACOM is Michelle Carmody and she is amazing. Always willing to help and get things done as quick as possible. If you are looking for a note system give Rapid a try and you won't be disappointed. Review Source JF Joseph F. Used the software for: ### "" June 18, 2013 4.5 I have been using RAPID software for my notes since 2011. I have attested twice now and have received $30,000.00 so far. I am halfway into my third year to receive another $8000.00 at the end of this year for meeting Meaningful Use with Medicare. The software is easy to use, the videos are very helpful - in fact I go through them every reporting period to make sure I have done all of the requirements. Also, if I have a question on how to modify something in the software, I can email or call for help, and the response is usually the same day. I have had several friends start using the software and they to have received the incentive money from Medicare. I did have to send my notes into an insurance company for a review, and I was paid, as they found nothing was missing in my documentation. If you purchase the program and use it as designed, your notes will meet the requirements for Medicare and other insurance companies. Review Source GG Greg G. Used the software for: ### "" May 22, 2013 4.0 Rapid is excellent at generating audit proof documentation. I've become the go-to guy with several local area attorneys because the notes I turn in look professional and I never get any "push back" from the insurance adjusters on the auto side. Submitting claims for major med takes less than three minutes. Rapid generates the electronic claims and we upload them to a clearing house (which is free). Our EOB's come in electronically and all our claims are automatically deposited into the business bank account. Some of the payors turn claims around in seven days, so what we see one week we get paid for the next. This is helpful for cash flow. My office manager quickly got up to speed using the Practice Management module, and I use the Documentation end of things. The best thing? At the end of each day, we walk out the door with all documentation done. No taking notes home on off days to play catch up. Review Source JS Jason S. Used the software for: ### "" May 25, 2013 5.0 I have been using Rapid in my office for a little over two years now. I have found it to be extremely helpful in saving time, while creating a very customizable and individualized note. The report feature is great, as this puts my exams into a professional report within seconds to send to other health care professionals. The patients seem to like to use of the tablets and Kiosk system. The company has solid tech support and we have not had any issues with time sensitive issues. We have found them to be helpful in the beginning while we had questions, but have not had to use them in some time, as the software is pretty straight forward once you have it set up for your practice. I have had two years in a row of receiving the government stimulus and, aside from this, the time this system has saved me alone, was worth the money. Best software system I have used in practice and remain happy over two years later. Review Source DD Deb D. Administrator & Accounts Receivable Medical Practice Used the software for: Less than 6 months ### "My Review from GRPC" March 8, 2017 5.0 The videos were helpful to watch in advance so that I received an understanding on the format of the software. Viewing the videos/tutorial prior to data entry was key. Pros Downloading ERAs & auto-posting ERAs so quick and easy. The support staff was very understanding, patient & kind with me when we had our conference calls on training. She calmed my frustrations and anxiety thru the learning curve. Cons It has taken me awhile to figure out how to make changes to charges that have already been uploaded, make the change and then re-upload. Review Source SS Skyller S. Owner Used the software for: Less than 6 months ### "We used Rapid for EHR software for our Chiropractic office. " February 6, 2018 5.0 Pros They set up a consultation with us before we started and really got a feel for our needs. I really appreciated that and it felt like they worked to make sure we got what we needed. Cons It was a little tough to learn at first. It felt like all the steps took forever, but once we learned it, things sped up. Review Source DS Daniel S. Owner Medical Practice Used the software for: Less than 6 months ### "Customer support sold me!" September 30, 2016 4.0 The software has quite a bit of what I feel is overclick here and there, but you get used to it. Overall, great functioning system and I believe it will get better and better. The training and customer support is superb. You rarely have to leave a message and often speak to an agent immediately. My rep was the best person I've ever had train us on a software program. She is so patient and if she doesn't know will get you the answer. Pros Very accurate with little to no glitches Cons Have to click, save, click, click, click, save open new screen, go here go there. Review Source HZ Heather Z. Billing Specialist and Coder Medical Practice Used the software for: 6-12 months ### "Software at it's Best!!!" August 30, 2016 5.0 Pros Rapid PM and DOC are so easy to use. In the 20 years I have worked in healthcare, I have never worked with a software that was more integrated to the use of all of the staff. Rapid works from the check in process to the physician visit and thru the billing process. We have cut our work time in half allowing for more attention to our patients. Cons The only problem we have had with Rapid is that when the internet is slow, we are slow. But even ACOM can't control the Florida Rain. Review Source KG Katrina G. Receptionist Medical Practice Used the software for: Less than 6 months ### "Usable and compatible" March 21, 2016 3.5 Pros I like the ability to schedule every different area of the office on one schedule instead of having a separate schedule for exams and adjustments. I also like the doctor notes program. It is simple and thorough when sending charges and notes to a third-party company, such as an attorney. Sending insurance charges is simple and easy with very little steps to take. The patient dashboard is a great place to look to see the total amount owed and see notes that need to be seen. Cons The patient payment portion of the software seems to have a few too many steps to take to "attach" a payment to a date of service. There is not a running ledger to look at where it is line-by-line charges and payments. I would like to have something other than the "charge list" to look at to see which dates of service have been paid for. Review Source CW Cetty W. Medical Practice Used the software for: ### "Has not been user friendly from the get go." September 5, 2014 1.0 Pros They have a great salesforce that encourages and promises all sorts of promises, but nothing has been followed through. I was sold a product at the end of the year that was MU certified. But when we went to use it, they were not certified, as of January. We were not informed that it was not going to be available for at least another 7-8 months. Cons The accounting capabilities are non-existent. Basic accounting is not there. I would think at any time you could easily pull reports showing unpaid claims, unpaid old balances. These are easy concepts, but they make it extremely hard to do these simple reports. Review Source JM Jay M. Doctor Medical Practice Used the software for: Less than 6 months ### "Very comprehensive" September 6, 2016 4.0 Pros The customer service reps were all very friendly and very prompt to respond to my concerns. Cons Because it is so comprehensive, it is also fairly cumbersome to work with, at least at first. The learning curve is, obviously, dependant on how much time you put into it, but it took me around four weeks to feel comfortable with it. Review Source Response from ACOM September 8, 2016 Thanks so much for taking the time to share your thoughts. A Professional Services representative will be contacting you to discuss your experience directly. We will also make certain you're provided with any additional training and resources you may need. A busy office environment can certainly “bend" the learning curve from time to time and we understand. Ensuring that our clients take full advantage of their systems is a #1 priority … and our best advertising! With this in mind, we are happy to accommodate whatever you may need to be successful. Thank you. GC Gary C. Used the software for: ### "" May 31, 2013 5.0 Well ACOM is one of a greatest investments I have made in my 10 years of practice experience. The software is easy to learn and use, and customer support walk you through step by step for a person who only knows how to use keyboard and mouse. It works great for my office staff; it only took them one learning session to cover what we need in our office. I am sure this software will be one of the most important tool in a chiropractic office once EHR is mandatory in keeping medical record requirements for most insurance, especially Medicare! I am glad I made this choice and remember this software pay for itself by getting incentive from Medicare over the years. If I can learn how to use it, everyone else will, too. Review Source Similar Products Featured