# Page 5 | RAPID Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is RAPID the right Chiropractic solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/27888/RAPID/reviews

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RAPID

4.4 (149)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of RAPID

## Showing most helpful reviews

Showing 101-125 of 149 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MW

Mark W.  
  
  
Used the software for:

### ""

May 29, 2013

4.5

We have been using Eclipse for the last 9 years and have found that it did not have enough chiropractic specifics. A bit more cumbersome to customize for our office. As with any software, there are certain functional elements of software that don’t work the way you want them too. However, ACOM Health has the most usable options out of the box and also has one of the more easily customizable features. It would be nice to have updated training videos on the website that go with the latest version of the practice management side. We would like the software even more if both Rapid and Practice Management were one software. Other than that we have been happy with the customer service and software.

Review Source

SM

Sandy M.  
  
  
Used the software for:

### "Rapid Doc EHR software is an excellant choice for Chiropractors."

March 26, 2015

5.0

Overall this software is easy to use and produces reports that are professional looking. You as the doctor or staff can make many changes yourself without requiring assistance. You are able to record the patients' input such as pain level, frequency, improvement and intensity. You then complete the findings, recommendation, assessment and daily treatment. You are able to create initial or re-exams with ease. Should you need technical support, they are some of the best technicians in the business. We have been using this program for 3 years and I think RAPID software is a great choice for any Chiropractic office.

Review Source

ID

Indiana D.  
CA/supervisor  
  
Used the software for:

### "overall, for the past three years it has been an awesome experience. Always something new to learn."

March 25, 2015

5.0

Calling directly to technical support and having to leave messages with a no return call. I have all my office employees call Oscar at ext 1100. First he is very friendly and always in a good mood. Takes his time listening to you when explaining whats wrong with the system. Corrects the issue in a timely matter. If you leave him a message, he always returns the call. He is very professional and very educated at what he does. Having him as a rep makes the whole experience with the software very easy. If he doesn't know he will ask his co-workers and finds you answer or someone else to help.

Review Source

JW

Jeffrey W.  
  
Medical Practice  
Used the software for:

### "There has been a bit of a learning curve, but overall, I like it!"

August 20, 2014

4.5

Pros

This software creates great documentation and can be customized to suit different Doctors. Software support has been very good.

Cons

After using my own paper daily note system that gave me a graphic view of previous listings at a glance, I found it difficult to transition to a paragraph daily note that takes a little more time to read. I am, however, getting much more familiar with the software, and it's getting easier with more experience.

Review Source

RD

Roper D.  
  
  
Used the software for:

### ""

March 27, 2013

1.5

The sales team is top notch, but after they charged my credit card it was all down hill. The training and support staff are difficult to contact and schedule with and usually cannot be contacted. It took several weeks to get the programs installed and then several more months to actually get the PM program working. They keep saying that they are going to update the program, but that has not happened. We are losing money and I have had to hire additional staff to getting billing done and they are still behind. I will be switching programs ASAP.

Review Source

GH

Gillian H.  
  
Medical Practice  
Used the software for:

### "Would Never Recommend RAPID "

March 6, 2014

3.0

Pros

The software makes both medical notes and and billing very easy.

Cons

Issues would arise such as patients' pictures suddenly being removed from their file and being unable to add photos to any new patient's file. It was explained to us that this would be resolved in a future upgrade. That upgrade has never taken place and does in fact keep being pushed back. To date, we have been waiting for over a year and a half.

Review Source

CH

Cara H.  
Chiropractor  
  
Used the software for:

### "Excellent software for the chiropractic office"

April 6, 2015

4.0

I have been using this software since 2006 and have found it be excellent. It has been easy to use for all staff members even if they know nothing about Chiropractic when first hired. The system makes it easy to find your way around to all of the tools. As the physician I really like the note taking software. It reduces my time for charting so I can spend time at home with my family. The reports that are generated are a great tool to keep the practice on task and streamlined. All I can say its been an excellent investment.

Review Source

GM

Griselda M.  
Office Manager  
  
Used the software for:

### "The webinar was not helpful for this new soft ware. "

March 25, 2015

4.0

It was difficult to understand the webinar, and Maureen did return my phone calls and I had several questions about the soft ware. Jared Meyers was the only one who helped us understand the software. If it wasn't for his patience and knowledge I would still be confused. I now am able to understand it and really like the billing part of the software. I really like that I am see to see what charges haven't been posted. This software would be better if ACOM would be compatible with Apple products.

Review Source

DF

Derek F.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Love this software"

March 16, 2018

5.0

I love this software and the support is easy as can be. Just a phone call away!!

Pros

Easy to use and the quickest reports I have ever done. I have used other software, specifically it rhymes with myro cutch and it was the most annoying and tedious software and the reports were incomplete and not comprehensive at all. It was a piece of garbage software. Rapid Doc has been a pleasure to use. Plus it is easy to edit your notes.

Cons

Changing up some of the notes gets a bit annoying, but nothing too drastic. Plus if you accidentally click on an exam or follow up, not an easy way to delete it.

Review Source

DP

Denise P.  
Ower  
  
Used the software for:

### "We have had the software for 3 years and are very happy with it."

March 25, 2015

4.0

The system is very user friendly for both the doctor and the staff, training was minimal. The training videos were very self explanatory. The software checks for completeness of the note before it is sent for billing to help avoid rejected claims. The newest training video indicates that there will be a crosswalk to help change ICD9 codes to ICD10 codes. That will be a huge help! There are small niches in the PM portion of the software that we feel could make it easier to navigate.

Review Source

CB

Crystal B.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "Great for the price"

October 13, 2015

3.5

Pros

I love the price - it's much more affordable than other integrative chiropractic software I've seen.

Cons

I wish the software was a bit more customizable. There are more questions I would like to add to the history and more options I'd like to add to the exam.

Review Source

Response from ACOM

December 11, 2015

Dr. Crystal, thank you for posting. We appreciate all feedback especially your high rating of our customer support. As you are aware, the Support team have already contacted you to address your request for more software customization and additional training on how to use the software. We look forward to serving you as a happy customer over the years to come. Thank you, General Manager, ACOM Health.

TH

TRACY H.  
OFFICE MANAGER  
  
Used the software for:

### "LOVE THE SOFTWARE"

March 31, 2015

5.0

WE LOVE THE RAPID SOFTWARE!!!! ONCE YOU START USING IT, YOU WILL NEVER WANT TO GO BACK TO PAPER CHARTS AGAIN. THE FORMAT IS EASY TO USE AND MAKES SURE YOU HAVENT MISSED ANYTHING TO MAKE YOUR PATIENT NOTES 100% COMPLIANT WITH WHAT INSURANCE COMPANIES ARE REQUIRING. WHEN YOU PRINT THE NOTES OUT THEY ARE IN A NEAT FORMAT FOR EASY READING. THANKS SO MUCH FOR MAKING OUR JOB A LITTLE EASIER WITH THIS GREAT SOFTWARE. THANKS AGAIN TO JD MEYERS AS WELL, YOU ARE THE BEST.

Review Source

AG

Alexander G.  
  
  
Used the software for:

### ""

May 31, 2013

5.0

Documentation software is supposed to make your life easier, and this one does! My office has been stream lined due to the addition of RAPID. The ease of use and details are incredible. I have a high volume practice and am able to complete my notes without worry, regardless of how many visits I saw that day. In addition, I would like to state that I have been audited, and due to RAPID software, my notes are bulletproof so I passed with flying colors. Thanks RAPID!

Review Source

JM

Jan M.  
Office Manager  
  
Used the software for:

### "We have been using ACOM for 2 1/2 years. The software is always up to date."

May 14, 2016

5.0

The transition from our old software to ACOM was quite easy. We had personal training and also tutorials for self help. Tech support is good at solving issues when you call, and if they need to investigate an issue, they will call you back within reasonable time. This software has a lot of features and we are not using all of them, but we are continually growing into it as we find more ways to make our office more efficient.

Review Source

JF

Jennifer F.  
Chiropractor  
  
Used the software for:

### "It's been 4 years of use and the service and support is still outstanding."

October 28, 2015

5.0

The software makes the transition from paper to electronic records easy. The training provided goes above and beyond what is expected. They answer all your questions and if they don't know, they find out for you. They have helped with my attestation for Meaningful Use with video training, and phone training. They regularly send information and updates via email so I always feel well informed. I highly recommend this software.

Review Source

VR

Valarie R.  
  
  
Used the software for:

### ""

May 29, 2013

5.0

We are a small Chiropractic office that uses Rapid Software. We opened our practice using this software 2 years ago. It is very easy to use, and if we ever have problems, technical support is just a phone call away! We are a completely paperless practice, thanks to the help of this wonderful company! At first it was a little hard to figure out and we learn new things everyday, but one you figure it all out it's very simple.

Review Source

LM

Lindsey M.  
Lindsey Mansueto  
  
Used the software for:

### "This software has been decent"

March 26, 2015

3.0

This software has been decent but we have had several problems with it as well. Every time we have a problem and we call customer service no one gets back to us and we have to call and follow up. The only helpful person at ACOM we have found is J.D. He has been extremely helpful to us and always follows up. We hope that your customer service and RAPID software will have improvements in the future.

Review Source

JL

Jeff L.  
Owner  
  
Used the software for:

### "Very good software for chiropractors when it comes to full integration. "

March 25, 2015

4.0

Would like to see more customization when it comes to Scheduling (ie. cut and paste would be nice throughout the program). I still see lots of errors on the Initial Visit when it converts notes to sentence formation on first paragraph. Doesn't always mesh properly. On the Body diagram, I would like to add more spots on the diagram (as well as patients). Not all areas are covered.

Review Source

AW

Amanda W.  
office coordinator  
  
Used the software for:

### "outstanding service"

March 26, 2015

5.0

Our office has been using the Acom documentation/billing services for many years and we can finally say that we are very happy with our biller, Fred Lamp. He handles every issue we have very quickly and professional. We have used other billing services in the past and no other company measures up to the standards and professionalism provided by Acom and their support staff.

Review Source

DLM

Dr. Lisa M.  
Founder and physician  
  
Used the software for:

### "Rapid Software"

March 25, 2015

5.0

I have been a physician for 35 years and and was hestitant to learn electronic entry. Within a week, I felt very comfortable with the software. I particularly saw the benefit when I sent a report to other physicians and insurance companies. The tech support is also very accessible and attentive to my staff's questions!

Review Source

RM

Royce M.  
Billing  
  
Used the software for:

### "I love Ericka"

March 25, 2015

4.0

She is the most helpful, polite person! She's very calm, doesn't rush you, explains everything and actually knows what she's talking about. It's very nice that she can understand the question and answer it. Oddly, that's quite the attribute. The new upgrades have improved the Ease of Use tremendously, Thanks!

Review Source

BN

Binh N.  
  
Medical Practice  
Used the software for:

### "Doctor of chiropractic"

November 12, 2014

4.0

Pros

The product never stops evolving. It keeps getting better and better. Ou rep is a true pro and super friendly. She can help or point you to the right direction for anything you need.

Cons

The yearly maintenance fee is a bit high for my taste.

Review Source

JP

Jonathan P.  
Doctor  
Medical Practice  
Used the software for: Less than 6 months

### "5 Star Review for ACOM Health"

September 9, 2016

5.0

Pros

RAPID is an absolutely invaluable solution, from how easy it is to implement, to how robust the software is compared to systems costing thousands of dollars more. They have an outstanding customer service and tech support team, which is assigned just to our office. They have all worked well together in helping us integrate this new program.

Cons

To date, there is not a single complaint to report about the product or vendor.

Review Source

MB

Melanie B.  
Billing Manager  
  
Used the software for:

### "Excellent "

March 27, 2015

5.0

I am a new user and the system seems easy to work once I understand everything that it does. Your customer Service person Lisa that has been helping me is EXCELLENT Tallon who was doing our billing is EXCELLENT and PATIENT with helping me understand what was done by him and what I need to be doing

Review Source

eR

edward R.  
president  
  
Used the software for:

### "User"

November 5, 2014

1.0

Awful support, had to go to the VP of company to get the company to keep their word, constantly changing staff, billing support nearly bankrupted a friend I referred to them before I realized how awful a company this was. Do not buy this. Dr. Rick Siegler is the best thing about ACOM's Rapid.

Review Source

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