Jacada

Jacada Workspace Agent Desktop


Who Uses This Software?

Large, multi-national enterprises.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Jacada
  • www.jacada.com
  • Founded 1990
  • United States

About Jacada Workspace Agent Desktop

Jacada Workspace Agent Desktop is a customer service solution that provides the call center agent with a simplified desktop display for fast and easy access to all relevant customer information. The solution was built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems.


Jacada Workspace Agent Desktop Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

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