# Softdial Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Softdial Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/27969/Softdial-Contact-Center --- # Softdial Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Softdial Contact Center ## What is Softdial Contact Center? Uniquely flexible multimedia, multichannel, auto blended cloud contact center platform for quick & easy deployment via public/private cloud/hybrid/on-premise. Highlights include dynamic workforce management, optimised inbound routing, voice/screen recording, advanced reporting, IVR, customer history, blended desktop for agents & supervisors & Sytel's world-leading AI Predictive Dialer. SCC is modular, allowing users to run the entire suite or swap out components via comprehensive robust APIs. ## What is Softdial Contact Center used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Softdial Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sytel.com/&name=Softdial Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Softdial Contact Center 5.0 (4) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $0.01 Per Feature Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.0 (958) Value For Money 5.0 (4) Value For Money 4.2 (781) Customer Service 5.0 (4) Customer Service 4.0 (753) ## Softdial Contact Center alternatives Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Softdial Contact Center 61 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Manage, store and organize emails within the system or via third-party apps Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial Basic $0.01 Per Feature, Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PT Pushkar T. Managing Director Information Technology and Services ### "Multi-Media Contact Centre - A long-term Sytel partners View" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2021 The platform has evolved significantly in recent years and allows integration to 3rd parties without locking with a particular vendor, therefore providing flexibility for the end-user to implement an overall solution that meets their requirements, not only from a functional perspective, but also commercial sense. Pros Flexibility of deployment options - Cloud, hosted, hybrid-cloud and on-prem. Cons Some integration requires 3rd party licences, however this issue is similar to other platforms in this market segment. Switched from [Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/) SCC is a true software Contact Centre Solution providing flexibility which hardware based platforms lack. In addition deployment options provide customers with choice (Cloud, hosted, hybrid-cloud and on-prem) rather than locking into a particular model. Alternatives considered [Alvaria Cloud](https://www.capterra.com/p/167594/Alvaria/) Reasons for choosing Softdial Contact Center In-house expertise. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Shikesh L. Head of Digital Information Technology and Services ### "A Unified Customer Engagement Platform - Easy to Deploy, Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2020 From a technical/architectural perspective, SCC enables easy web-based command and control of deployment, setup, and upgrades whether you deploy in a public, private or on-premise server estate. The platform offers a flexible way for third parties to consume the SCC API's through SSL and secure WebSocket methods. From a end-user perspective its very easy to adopt and get going for agents, supervisors or reporting analysts. Pros SCC provides a powerful way to design bespoke desktops that suits your agent or supervisor. At a glance, agents can see all sessions in their queue, incoming number (CLI) or text identification like the customers email address, the status of a multi-media session (talking, waiting). Can see if the customer has been waiting for too long for an agent response and full conversation history. In addition, pre-populated fields from various systems ensures agents don’t have to navigate to other application to perform searches thereby saving time and breaking down silos of communication. SCC Agent Desktop can also integrate into and display real-time views of existing CRM or ticketing systems for real-time updates into those source systems. Cons To integrate into Third Party systems, you could experience the need to procure licensing for those systems example CRM or Financial. While chat or voice have full history of customer conversations, the view is only specific to that channel. It would be nice to see sequential conversational history as it happened across channels in a single view. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Prem M. Sales Director Information Technology and Services ### "Unified Contact Center Solution which is highly configurable to business needs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2020 We have reaped exceptional business value with improved customer experience and customer retentions since deploying a Softdial Contact Center. Pros . ability to create a custom desktop environment for an agent or supervisor. (Unified Desktop Environment) . centralised web-based management of the solution including deployment. . built in industry standard natural language processing (NLP) - conversational AI tool kit. . ability to migrate a chat session to a video call Cons To fully qualify an integration process there may be a reliance on third party licensing such as CRM integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Rayman W. Sales Director Information Technology and Services ### "View from a system integrator would propose and implement an end to end system for customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2020 \- Installation and configuration of the overall system is quite simple and fast - Campaign creation, modification, deletion and management are very simple - External resources to support SCC is kept to minimal, therefore less hidden costs Pros \- Ease of use - Ease of understanding the product and architecture - Simple and self-understanding icon and GUI Cons \- Inbound skill based routing capability is still behind other vendors Reasons for choosing Softdial Contact Center Cost of the licenses and support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)