--- title: "CustomerFirst Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CustomerFirst Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/28128/CustomerFirst/" page_type: "product" language: "en" --- # CustomerFirst Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CustomerFirst ## What is CustomerFirst? CustomerFirst is customer relationship management help desk software. The software integrates customer communications between support, help desk, development, and professional services teams. It includes capabilities like email integration, knowledgebase, contract tracking, automated rule-based escalation, task management, time tracking, workflow management, forms, and customization. ## What is CustomerFirst used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CustomerFirst?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.rti-software.com&name=CustomerFirst) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CustomerFirst 0.0 VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (18,141) Value For Money 0.0 (0) Value For Money 4.2 (12,827) Customer Service 0.0 (0) Customer Service 4.3 (14,059) ## CustomerFirst alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about CustomerFirst Overview ### What company size and specific industries is CustomerFirst built for? CustomerFirst is designed for software companies and for customer service and development teams within those organizations. The target audience includes businesses that need tools to support product feedback, support workflows, and development coordination across technical and service functions. Features and Usability ### What are the key features of CustomerFirst? CustomerFirst offers CRM, contact management, and customer database tools for storing and organizing customer records. It includes task management, ticket management, and workflow management for handling service requests and internal processes, plus alerts/escalation, SLA management, interaction tracking, email management, and knowledge base management. Getting Started and Support ### What customer support options does CustomerFirst offer? CustomerFirst provides 24/7 live rep support. Support is available at all hours through live representatives, giving users a direct way to get help whenever issues come up. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) CustomerFirst supports **Contact Management**. However, it does not include **Sales Pipeline Management** or **Lead Management**. Instead, it offers **Task Management** (**37%**), which can help teams stay organized around follow-ups, assignments, and daily sales activities. Together, these features help businesses keep customer records in one place and manage important next steps, allowing teams to maintain better visibility into customer interactions and ongoing work. Alerts/Escalation System alerts about the need to escalate an issue or request Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Email Management Manage, store and organize emails within the system or via third-party apps CustomerFirst 13 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.