Club Sentry

4 / 5 9 reviews

Who Uses This Software?

Club Sentry has served the member management facilities including health clubs, tennis clubs, private swimming pools and many other membership businesses for over 20 years.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $295.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Club Sentry Software
  • www.clubsentry.com
  • Founded 2002
  • United States

About Club Sentry

Club Sentry Software is designed with the user in mind. Tracking your members is easy with our software design. Club Sentry includes Member\Prospect Tracking, Photo ID, Check-in, Security, Mail-Merge, Billing, POS, ID Card Printing and Credit Card/ACH processing. Any membership based group will find Club Sentry a powerful, easy to use tool. Club Sentry runs on your local network, this is NOT a web based application. Download our demo today and start using the system now.


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Club Sentry Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-In Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

Club Sentry Reviews Recently Reviewed!

Terrible experience! No customer service responses!

May 18, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons: This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Overall: The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Mr

Nov 24, 2013
5/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Dear !
I want an fitness software management for my new fitness gym in Mauritius.
Thanks !

I think this is a great application and I would recommend it to anyone.

Oct 14, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to implement and maintain.

Cons: Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support.

Overall: I think this is a great application and I would recommend it to anyone.

The software is exactly what we need for our limited need for check-in only

Aug 26, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons: I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

Overall: The software is exactly what we need for our limited need for check-in only

Works well for what we need.

Aug 26, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Works well for what we need.

Cons: Works well for what we need.

Overall: Works well for what we need.

Club sentry is paramount to our gym operation.

Aug 26, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew.

The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly.

Club sentry is paramount to our gym operation.

I love how I can use the reports features to track memberships, sales and other important data.

Cons: It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.

Overall: I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

A great product, but I would skip the fingerprinting option if I was given the chance.

Aug 26, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate.

Cons: Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%.

The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member.

Overall: A great product, but I would skip the fingerprinting option if I was given the chance to buy it again.

Meets our expectations.

Aug 26, 2008
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Meets our expectations

Cons: wish it would keep member's number of visits for longer than a month

Overall: Meets our expectations

Good for small clubs with low traffic

Aug 26, 2008
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Pros: Fairly easy to use

Cons: User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time.

Overall: Good for small clubs with low traffic

Vendor Response

by Club Sentry Software on April 11, 2015

Fingerprint readers have proven to be unreliable after a few hundred members have been registered. We have stopped offering this option due to these issues.