# Club Sentry Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Club Sentry the right Club Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/28152/Club-Sentry/reviews

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Club Sentry

4.1 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Club Sentry

Ease of use

4.1

Customer Service

4.1

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Certified Personal Trainer  
  
Used the software for: 1-2 years

### "Highly exceeded my expectations"

January 25, 2018

5.0

Pros

Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

Review Source

BW

Brad W.  
REC Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Simple software"

May 3, 2018

4.0

You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

Pros

Easy Check-In Reports for just about anything You can sell membership while adding member in instead of adding, then selling membership You get what you pay for

Cons

It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

Review Source

LM

Lori M.  
Gym Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Terrible experience! No customer service responses!"

May 18, 2017

3.0

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Pros

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Review Source

Response from Club Sentry Software

January 29, 2018

75% of our customers give our support 5 stars.

PV

Paul V.  
Co-owner  
  
Used the software for:

### "Club sentry is paramount to our gym operation. "

August 26, 2008

4.0

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

Pros

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew. The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly. Club sentry is paramount to our gym operation. I love how I can use the reports features to track memberships, sales and other important data.

Cons

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.

Review Source

DI

Dennis I.  
VP  
  
Used the software for:

### "The software is exactly what we need for our limited need for check-in only"

August 27, 2008

4.0

The software is exactly what we need for our limited need for check-in only

Pros

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

Review Source

JS

Joshua S.  
Operations Manager  
  
Used the software for:

### "A great product, but I would skip the fingerprinting option if I was given the chance."

August 26, 2008

4.0

A great product, but I would skip the fingerprinting option if I was given the chance to buy it again.

Pros

Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate.

Cons

Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%. The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member.

Review Source

KS

Katie S.  
Wellness Coordinator  
  
Used the software for:

### "Good for small clubs with low traffic"

August 26, 2008

3.0

Good for small clubs with low traffic

Pros

Fairly easy to use

Cons

User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time.

Review Source

Response from Club Sentry Software

April 11, 2015

Fingerprint readers have proven to be unreliable after a few hundred members have been registered. We have stopped offering this option due to these issues.

JN

Jarrod N.  
Network Engineer  
  
Used the software for:

### "I think this is a great application and I would recommend it to anyone."

October 14, 2008

5.0

I think this is a great application and I would recommend it to anyone.

Pros

Easy to implement and maintain.

Cons

Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support.

Review Source

AM

Allison M.  
Administrator  
  
Used the software for:

### "Meets our expectations."

August 26, 2008

4.0

Meets our expectations

Pros

Meets our expectations

Cons

wish it would keep member's number of visits for longer than a month

Review Source

cR

christian R.  
MANAGER  
  
Used the software for:

### "Mr"

November 24, 2013

5.0

Dear ! I want an fitness software management for my new fitness gym in Mauritius. Thanks !

Review Source

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