# ITCS-WebClock Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ITCS-WebClock the right Time Clock solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/28293/ITCS-WebClock/reviews --- ITCS-WebClock 4.6 (78) [View alternatives](https://www.capterra.com/p/28293/ITCS-WebClock/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ITCS-WebClock Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews HM Herbert M ManagerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy customization Options – Businesses can tailor features to fit their specific needs.“ May 14, 2025 kb khalil b managerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The reporting tools could be more customizable, and the interface sometimes feels outdated compared to modern software standards.“ January 14, 2025 Andrew W ERP specialistBanking, 51 - 200 employeesUsed the software for: 1-2 years. “My love for this tool goes to the use of biometric while integration while checking in to work.“ December 23, 2024 Andrew W ERP specialistBanking, 51 - 200 employeesUsed the software for: 1-2 years. “There is limited support and they are unresponsive when you need them“ December 23, 2024 BG Bryson G CRNAMedical Practice, 10,001+ employeesUsed the software for: 1-2 years. “i am able to count on my hours being tracked correctly with this program.“ January 4, 2025 PH Paula H HR Coordinator Import and Export, 51 - 200 employeesUsed the software for: More than 2 years. “The delay from entering the New Hire into the Engage system to waiting almost 2 hours for the new hire information to port over to the Web Clock system.“ October 28, 2022 claire n Web developerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “I love the overall alert performance which reports incase of any discrepancies like employees being late on work“ December 23, 2024 JT Jery T PresidentBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: Less than 6 months. “We planned to see if there is anything to fix this issue in the first part of the year but I suspect we will have to find another product because when I mentioned my issues the response was the system works...but it wasn't. If it was one or 2 employees having issues I would think it may be a user issue but it wasn't.“ December 8, 2022 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew W. ERP specialist Banking Used the software for: 1-2 years ### "Get what you want with ITCS-webclock" December 23, 2024 4.0 Pros My love for this tool goes to the use of biometric while integration while checking in to work. It works magnificiently Cons There is limited support and they are unresponsive when you need them Review Source KR Kurt R. owner Facilities Services Used the software for: Less than 6 months ### "Make Time For WebClock!" June 17, 2022 5.0 Compliance, reliability, dependability and accountability. Kind of says it all when you don't have a good time system. Pros Great sales discipline. Listened to our needs and didn't push for things we don't need right now. Once we agreed on what to move forward with, implementation became the priority. Our sales person stayed involved all the way through to make sure the implementation was seamless and successful. I felt like I was part of the team and process. Cons Would like the software to not allow employees to punch in or out unless their GPS is enabled. Reason for choosing ITCS-WebClock Most professional and personal experience. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Horrible overall experience except for sales. Mobile app is problematic depending on phone quality. Expected us to FAQ ourselves to any solution which small business owners don't have time for. Poor customer service. Review Source Response from IT Computing Services June 22, 2022 Kurt, thank you for your review - much appreciated. Greg Thompson AS Amanda S. Billing Manager Medical Practice Used the software for: Less than 6 months ### "Training needs work" October 21, 2022 3.0 Pros I like the idea of this software. Keeping track of PTO and employee time. Cons Taylored training is a must. Better set up is a must. When there is an issue, instead of figuring out what the issue was, they wanted us to force balance the time. Which means, we would be doing that forever. I let the trainer know, that instead of that, it would be better to figure out what was wrong so that it could be fixed going forward. That conversation was after I figured out what the problems were. Review Source Response from IT Computing Services October 31, 2022 Hi Amanda - Thank you for sending in your review. I apologize that the software isn't performing to your expectations. Please reach out to me directly if there are still issues. Thanks again! Greg Thompson COO BG Bryson G. CRNA Medical Practice Used the software for: 1-2 years ### "A great ease of use with this company" January 4, 2025 5.0 Easy, fast and simple. i am able to count on my hours being tracked correctly with this program. Pros the ease of use within the time clock feature Cons nothing to dislike, the software is easy to use and understand Review Source kB khalil B. manager Food & Beverages Used the software for: 6-12 months ### "webclock review" January 14, 2025 4.0 Overall, ITCS-WebClock is a dependable time management tool that streamlines workforce management. While it could benefit from improved customization and a modernized interface, it delivers on its core functionalities effectively. Pros The system is user-friendly, with intuitive navigation and reliable time tracking features. It simplifies employee scheduling and ensures accurate record-keeping. Cons The reporting tools could be more customizable, and the interface sometimes feels outdated compared to modern software standards. Review Source PD Patel D. Engeriing Computer Hardware Used the software for: 6-12 months ### "If I have any chance to work with them I like to work with them.and definitely recommend others." January 8, 2025 4.0 It's a great experience with the working projects and all the new technology that they are using. Pros I like the most is the service's are the best. Cons The working projects is that I like most. Review Source JC Jules C. Vice President, Human Resources Health, Wellness and Fitness Used the software for: 6-12 months ### "Couldn't be happier!" September 4, 2019 5.0 The set up and integration were easy and completed without issue and within the promised timeframe, the team at WebClock is phenomenal. Training for my staff was informative and customized to provide what we needed, when we needed it, and delivered to who we needed it delivered to. Working with Travis was (and remains) a pleasure. Customer Support is knowledgeable and responsive. Overall the system does what we need it to do without issue and the people behind the system have proven that they take personal responsibility for the product that they put out. They were willing to make changes within the system to accommodate some specific needs that we had and worked with me to make sure that the platform not only met but exceeded our needs and expectations. Honestly not what I expected going in, as my previous experiences in this arena have been less than stellar, it is nice to know that there are companies out there that still care about not only the product that they put out but the end user and their experience in the environment. Pros It works the way I need it to work, consistently. That is a big deal when you have 140 employees in multiple states and at 6 locations. Since the switch I have been able to stop thinking about time and labor management every minute of the day. Cons There isn't anything that I can say I dislike about the platform. Reason for choosing ITCS-WebClock AlphaStaff recommendation. I have a lot of trust and faith in Marlene Gore and she said I should give you guys a shot with an open mind. She knew my frustrations and thought it would be a good fit ... she was right! Review Source PH Paula H. HR Coordinator Import and Export Used the software for: 2+ years ### "Portmeirion Group " October 28, 2022 5.0 Pros This product is easy to use and helpful when you have to modify weekly timesheets and run employee's PTO / vacation time/ audit reports. Cons The delay from entering the New Hire into the Engage system to waiting almost 2 hours for the new hire information to port over to the Web Clock system. Review Source Response from IT Computing Services November 7, 2022 Paula - thanks so much for your review, I very much appreciate it. Please reach out to me if I can do anything for you. Greg Thompson COO Emre Ç. Software developer Computer Software Used the software for: 2+ years ### "Good job" September 9, 2022 5.0 Pros "Simple and Easy to Use". I integrated it into my payroll and it worked flawlessly. The overall quality is good. Cons In general, I did not have a problem and I was satisfied. customer service responds very quickly when you have a problem. Review Source Response from IT Computing Services September 19, 2022 Thank you for your review! VR Verified Reviewer IT Project Manager Information Technology and Services Used the software for: Less than 6 months ### "Loving WebClock!!!" September 22, 2022 5.0 Pros Ease of integration and user interface make it easy for users to time track and accurately report their time Cons No issues encountered. Loving every bit of this new product Review Source Response from IT Computing Services October 13, 2022 Thank you for your review, I very much appreciate it. Have a great day. Greg Thompson COO CS Christopher S. CEO/Admin Medical Practice Used the software for: 2+ years ### "Ceo " October 20, 2022 5.0 Very dependable software. Excellent support - \[SENSITIVE CONTENT\] did an awesome job assisting us. Pros Minimal maintenance and extent of reporting capibility Cons There is nothing I have found yet that I felt fail short. Review Source Response from IT Computing Services November 1, 2022 Christopher, Thank you for your tremendous review, I very much appreciate you taking the time to leave you comments. Please let me know if you need anything and have a great day! Greg Thompson COO DE Darrin E. Owner Construction Used the software for: 1-2 years ### "I'm very satisfied" September 23, 2022 4.0 Pros The software has very easy access and very informal information, to lead you to a solution if there are any problems. Cons There is nothing to add other than you are doing a great job. Review Source Response from IT Computing Services October 13, 2022 Darrin, Thank you for your review of WebClock, I appreciate that you took the time to fill it out. Have a great day! Greg Thompson NH Nellene H. Office Mgr Hospital & Health Care Used the software for: 2+ years ### "Office Mgr." September 22, 2022 5.0 Good Pros It also does my PBJ hours for us and they submit to CMS. :) Cons Issues with internet with phone app working and just some days logging in. Review Source Response from IT Computing Services October 13, 2022 Nellene, Thanks for your review, I very much appreciate it! Have a great day. Greg Thompson COO AB Antionette B. Sr. HR Generalist Mental Health Care Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] is the best!" January 6, 2023 4.0 Pros The ease of tracking time and running reports. Cons Not being able to customize the look and color. Review Source Response from IT Computing Services January 12, 2023 Antionette, Thank you for your review. We are looking into the ability to change color customization for every customer. Thank you for the suggestion. Please let me know if you need anything further. Greg Thompson COO JR Jackie R. CEO Computer Software Used the software for: 6-12 months ### "Great team, great product " December 29, 2022 5.0 The team is very responsive and helpful. Pros The service is easy to set up and extremely easy to use. Cons Any feature requests we had were acknowledges and either worked or are scheduled to be worked. Review Source Response from IT Computing Services January 12, 2023 Jackie - Thank you so much for your positive review. Please let me know if there is anything you need, we look forward to a great working relationship! Greg Thompson TT Tonya T. Director of Employment Engineering Staffing and Recruiting Used the software for: 6-12 months ### "Great Service " December 3, 2021 5.0 Pros The ease of use and ability to customize Cons There is nothing that I haven't been able to work through to dislike. Alternatives considered [WorkforceHub Time & Attendance](https://www.capterra.com/p/224389/TimeWorksPlus/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) Review Source AM Angela M. Business Manager Medical Practice Used the software for: 1-2 years ### "Works well" June 30, 2022 4.0 Simple product that does the job we need Pros Product is simple with options to expand Cons occassional glitches when we cannot access the software online Review Source PD PEGGY D. Director of Finance/ Hr Dept Furniture Used the software for: 1-2 years ### "NPS" March 12, 2020 5.0 ITCS since on boarding and now, always have the support email team, that is great. Pros The software was easy to use. The import feature with my Payroll company. Cons going to different screens for employees profile, timecard. But WebClock did an upgrade this year and combine that. Now it's even easier to use. Review Source MP Michaelene P. HR Manager Retail Used the software for: Less than 6 months ### "Streamline your payroll" January 18, 2023 5.0 Pros Interfaces with our PEO and is constantly updated with our changing employee turnover. Cons The scheduling feature is great; however, certain parameters need to be confirmed at time of entering the schedules. Review Source Response from IT Computing Services February 2, 2023 Michaelene, Thank you so much for taking the time to review ITCS-WebClock. Your comments are appreciated. Greg Thompson COO TC Tina C. HR / BOM Medical Practice Used the software for: Less than 6 months ### "Support Needed" March 21, 2023 5.0 Pros Ease of contacting support personnel & quick response Cons No concerns at this time. 40 characters is too many Review Source SA Scott A. General Manager Entertainment Used the software for: Less than 6 months ### "Review of services" November 11, 2022 5.0 EXcellent. \[SENSITIVE CONTENT\] with tech support was extremely helpful Pros It was a little rough implementing it but once I learned with help frmo \[SENSITIVE CONTENT\]in tech support is was great Cons We are very new using this software so currently there is nothing I do not like about it. Review Source Response from IT Computing Services December 16, 2022 Scott - Thank you for your positive review. I appreciate you taking the time to fill out this survey. Best Regards, Greg Thompson COO EA Elvia A. Office Manager Consumer Services Used the software for: Less than 6 months ### "I love WebClock!" February 28, 2020 5.0 The most impact to our organization is that the WebClock system calculates and keeps records of PTO's for us. Pros The product is very user friendly. I like the bold colors and easy to find resources on the various pages. Cons The only issues we had were related to PTO balances and accrual. Once we ironed them out, everything worked well. Reason for choosing ITCS-WebClock We choose WebClock because it works with our payroll system and tracks our PTO. Review Source FS Frank S. HR Facilities Services Used the software for: 6-12 months ### "Servcorp" September 27, 2022 5.0 Pros Good System to work with. Very clear and direct Cons I do not have a negative thing to mention. Very helpful desk as well Review Source Response from IT Computing Services October 13, 2022 Frank, Thanks so much for your review of WebClock, I really appreciate it. Greg Thompson COO MR Melissa R. Office Manger Used the software for: Less than 6 months ### "Great Software" October 16, 2017 5.0 Pros This software is super easy to use and much better than any other time clock we have used. Very user friendly. Cons There are a few things in the scheduling functionality that it doesn't allow you to do but we are hopefully getting those issues resolved. Review Source CD Connie D. Vice-President Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Web Clock Review" June 15, 2020 4.0 Pros We really like the GPS features. And all the other tracking features. Cons We really have not found anything wrong with the product so far. Reason for choosing ITCS-WebClock Easy too use. Review Source Similar Products Featured ## Related categories [Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Time Clock](https://www.capterra.com/time-clock-software/)