--- title: "PinPoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PinPoint Software - reviews, pricing plans, popular comparisons to other Content Management products and more." source_url: "https://www.capterra.com/p/28370/PinPoint/" page_type: "product" language: "en" publication_date: "2026-10-10" --- # PinPoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PinPoint ## What is PinPoint? PinPoint Document Management Software has been providing seamless workplace collaboration for over 22 years. With secure access from anywhere, users can manage their daily workflow tasks and all documents associated in one system. Our DMS includes built-in automated workflows, versioning, retention management, on-boards, PDF tools such as markups, annotations, redactions, highlighting and electronic signatures. You have the option to run on our cloud or self-host. ## What is PinPoint used for? [Document Management](https://www.capterra.com/document-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Document Version Control](https://www.capterra.com/document-version-control-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $17 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PinPoint?[Manage this product listing](https://www.g2.com/products/pinpoint-document-management/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PinPoint 4.5 (52) VS. [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $17 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (52) Ease Of Use 4.5 (19) Value For Money 4.5 (19) Value For Money 4.3 (14) Customer Service 4.5 (51) Customer Service 4.4 (17) ## PinPoint alternatives [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (84)](https://www.capterra.com/p/108528/Intellect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (2,246)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Contentverse](https://www.capterra.com/p/131559/Contentverse/) [4.1 (19)](https://www.capterra.com/p/131559/Contentverse/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131559/Contentverse/) ## FAQs about PinPoint Overview ### What problems does PinPoint solve? PinPoint solves paper-heavy filing, slow document retrieval, and poor version control by centralizing searchable digital records, audit trails, and secure sharing. Legal teams, healthcare practices, administrative staff, and distributed offices benefit most by reducing physical storage, speeding file access, supporting compliance, and collaborating on client or case documents from anywhere. Answer based on 32 reviews Overview ### Which roles and teams benefit most from PinPoint? PinPoint is most used by business owners, presidents, and C-suite leaders who need visibility into operations, financial performance, and company-wide coordination. Finance and administrative teams use it to manage accounting and purchasing workflows, while HR, legal, IT, and support roles rely on it to streamline records, oversight, and daily process management. Answer based on 48 reviews Overview ### What company size and specific industries is PinPoint built for? PinPoint is designed for organizations that need document management for administrative, general, and view-only users, with pricing tied to the number and type of users. The vendor description does not specify a company size, so it appears suitable for businesses of varying sizes rather than a single industry or sector. Features and Usability ### What are the key features of PinPoint? PinPoint includes core document management features such as document storage, full-text search, OCR, version control, and audit trails. Differentiating capabilities include configurable workflows, digital and electronic signatures, and access controls. Reviewers also frequently mention cloud access, document sharing, and dashboards for tracking activity and retrieving archived files. Answer based on 32 reviews Pricing ### How much does it cost and what fees or limitations are included? PinPoint starts at $17 per user per month on the Basic plan, which includes document management, API integration, mobile access, secure file sharing, and role-based security. A free trial is available. Reviewers often call the pricing reasonable and affordable, though one noted yearly leasing and another mentioned the cost structure could be better. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does PinPoint integrate with? PinPoint integrates with 7 third-party tools, including document and file platforms such as Docusign, Dropbox, Google Drive, Microsoft SharePoint, and OneDrive, plus business systems like QuickBooks Online Advanced and Salesforce Platform. These catalog integrations cover common needs for file storage, document signing, accounting, and CRM connectivity. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on PinPoint? PinPoint is generally easy for everyday users to learn, especially admin, clinical, and nontechnical staff once the system is set up. It offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say admins need more time for setup, permissions, and customization, while one-on-one rep training is especially helpful. Answer based on 14 reviews Getting Started and Support ### What customer support options does PinPoint offer, and how do users rate the experience? PinPoint offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, helpful, and effective during setup and issue resolution, with useful training and documentation. Some report occasional delays, billing disputes, and frustration when troubleshooting document access or configuration issues. Answer based on 27 reviews Ease of use ### Is PinPoint easy to use? PinPoint works well for teams that need a document management system with a short learning curve. Law offices, billing teams, and other staff often find daily filing and document access straightforward after setup, though some users mention early navigation confusion, awkward document viewing, and case cleanup tasks that feel less intuitive. Answer based on 12 reviews ## Features AI summary Based on 7,227 Content Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing content management software: - **Secure Data Storage** (**59%** of reviewers rated this feature as critical) - **Website Management** (**57%**) - **Content Publishing Options** (**42%**) PinPoint supports **Secure Data Storage**, which is a key requirement for buyers focused on protecting business content and sensitive information. However, it does not include **Website Management** or **Content Publishing Options**. Instead, it offers **Access Controls/Permissions** (**44%**) and **Document Management** (**42%**), which give teams tighter control over who can view or edit files and a more organized way to store and manage content, helping businesses maintain security and keep internal information easy to manage. Secure Data Storage 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Access Controls/Permissions 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Storage 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system File Recovery 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Recover lost, deleted, or damaged files File Sharing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Archiving & Retention 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes PinPoint 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Metadata Management: Collect and maintain structured information that describes data or content - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (24) 4.3 Based on 24 reviews ## Pricing Value for money 4.5 (19) Free Trial [View pricing plan details](https://www.capterra.com/p/28370/PinPoint/pricing/) Basic $17.00 Per User,Per Month It includes: - API Integration - Check-in/Check-Out - Custom and Ready-to-Go Templates - Full Text Search - Mobile Access - MS Office Integration - Retention - Role-Based Security - Secure File Sharing - Tagging Value for money 4.5 (19) 4.5 Based on 19 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (51) 4.5 Based on 51 reviews ## User reviews Overall rating 4.5 Based on 52 reviews Filter by rating 5(31) 4(16) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent Adrian S. Nutricionista Health, Wellness and Fitness ### "Eficiencia y Colaboración en Equipo" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 18, 2023 Pros Facilita la planificación, asignación de tareas y seguimiento del progreso Cons En ocasiones, necesitamos información más detallada para evaluar el progreso de los proyectos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "Documents safe and digital" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2022 My overall experience with PinPoint is good. Their customer service was able to help me with any issues. Pros PinPoint has great version control and works great with a big scala of documents. This is great software if you want to go digital with your documents. The UI is good and PinPoint is getting regular updates, which is great. Cons It took some time to setup, but besides that I can't think of anything. Switched from [BoostHQ](https://www.capterra.com/p/163128/BoostHQ/) [Zoho WorkDrive](https://www.capterra.com/p/145411/Zoho/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Barbara M. Owner Retail ### "Unhappy customer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 2, 2020 Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there. Pros The LSSP (Pinpoint) product used to be cost effective, simple and usable. Unfortunately that is no longer the case. Cons The LSSP (Pinpoint) product has become clunkier and more difficult to use with each "upgrade". The large price tag does not correlate with the functionality of the product. The text search function is virtually unusable. The automatic character recognition and file sorting function does not work, as a large percentage of files are rejected. There is no way to integrate the document management software with my accounting program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KQ KAMRAN Q. ITS Director Legal Services ### "PinPoint Document Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2019 Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity. Pros Pinpoint is a great system for managing documents. Its filing system and searchable pdf feature make it easy to track down old docs in our archives. Uploading and updating new docs is simple and fast. There are helpful dashboards that make navigating Pinpoint on a daily basis stress-free. Cons My biggest complaint with pinpoint is actually that it has too many features. There are several for which our office has no need, but the options can’t be toggled off so they clutter the search fields, the upload window, and the gallery view. Reasons for choosing PinPoint Features, per use cost and security. Also, we were looking for a product that was based on Microsoft Platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Ted S. President Automotive ### "PinPoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2019 Took a little time to get comfortable with it as we had in on a server. Once we did it has worked great. Pros Software is easy to use and documents are accessible from anywhere since it is cloud based. Cons Sometimes it takes a while to load the software up but this seems better as of late. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Susy G. Customer Support Security and Investigations ### "Pin Point User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 26, 2019 Pros It works great as a filing cabinet. I was able to find the files needed. Once I knew how to use it could go back and forth between types of files. Cons Not easy to use, It does not have an easy flow, from signing in to retrieving the files. a bit cumbersome. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KG Kristi G. President Hospital & Health Care ### "PinPoint Document Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them. PinPoint has helped with my peace of mind so much. Pros PinPoint is affordable but yet helps me be HIPAA Compliant. I have the ability to monitor usage and run audit reports. We also have a reliable, searchable document management system in PinPoint. It is great! Cons Learning to create the structure for my business, but the PinPoint rep was awesome and helped so much. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JA Jill A. Registered Client Associate Financial Services ### "Rough Start" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 26, 2019 We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well. Pros I like the customization of how to name and index documents. My one-on-one training sessions with our PinPoint representative have been extremely helpful. Cons I think from the admin's perspective, it is very difficult to set-up and customize. Visually when setting up permissions, it is not very user friendly. Although the paid trainings with PinPoint representatives are VERY helpful, the free online information is NOT that helpful at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Susie R. Accounting/Purchasing Manager Furniture ### "PinPoint Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 26, 2019 My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple. Pros I don't have to go looking for anything in a file folder or look for folders any longer. I just pull up pinpoint and search for what I need. My office is no longer full of folders and papers. Everyone has access to all the folders, so they can look for what they need and no longer ask me for them. Cons PinPoint has a few annoying features--like you have to click a certain area of a drop down or it won't open. It sometimes won't load unless you close the browser and reopen. Reasons for choosing PinPoint N/A Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jennie S. President Construction ### "Customer satisfaction " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 Great way to store your data Pros Easy to search for files in latest version Cons I can not think of anything major, instruction manual could use more detail Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 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