LSSP

PinPoint

4.5 / 5 33 reviews

Who Uses This Software?

PinPoint runs from small business to enterprise. Cloud access can range from any number of users, and our Self-Hosted solution of PinPoint begins from 3 users to any number as the MS SQL is scalable


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LSSP
  • lsspdms.com/
  • Founded 2001
  • United States

About PinPoint

PinPoint DMS - Voted number 1 three years in a row by Business Daily News! PinPoint is a web-based solution (run cloud or on-premise) that allows for easy access from anywhere, including from PC, MAC, iPad, and other tablet and smart phone devices. PinPoint CRM is now built-in at no additional fee! Now you can control your organization's files along with all CRM info. PinPoint can run from your server, or from our SaaS Cloud Compliant Data Center. PinPoint integrates with other applications.


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PinPoint Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control

PinPoint Reviews

eDrawer

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: very useful; easy to understand; great customer service response time

Vendor Response

by LSSP on March 15, 2016

Thank you for your review.

We use this program for document storage and it has made finding our documents much easier

Mar 15, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't find the setup/admin tasks intuitive, and find we don't use many of the features because it's too time consuming for us to learn to implement.

Having our 12,000 plus files reachable instantly is a huge time saver for us-no more paper files!

Not being able to use the "enter" button and only the magnifying glass is an annoyance and a small complaint, but annoying just the same.

Our sales rep Errick was a huge help in helping us implement our program and his ongoing support is almost immediate and very helpful.

Vendor Response

by LSSP on March 15, 2016

thank you for your review.

Good

Mar 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Has been a stable platform for us over the years.

Vendor Response

by LSSP on March 15, 2016

thank you for your review.

Easy to use.

Mar 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros-easy to use. No problems. Have not had to contact customer service very often which is nice!

Vendor Response

by LSSP on March 14, 2016

thank you for your review.

Rarely need support, but when needed it's quick.

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has gotten easier to use since the documents list in alphabetical order.

Vendor Response

by LSSP on March 11, 2016

Thank you for your review.

eDrawer Review

Mar 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Only complaint is it locks up with windows 10, then need to log out and back in, anytime leaving it not being us3d for 5 to 10 minutes.

Vendor Response

by LSSP on March 11, 2016

Thank you for your review.

Great Support Team! Using filtering page to find docs is complicated. Some bugs we've encountered.

Mar 10, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!

Vendor Response

by LSSP on March 10, 2016

thank you and we will keep your comments to help us.

Superb document management.

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software optimizes our efficiency, especially with regard to access from phone and tablet.

Vendor Response

by LSSP on March 10, 2016

Thank you for your reply.

Great software

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great document management--Very easy to use--safe. What else do you need?

Vendor Response

by LSSP on March 10, 2016

Thank you for your reply and review.

eDrawer

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The biggest issue we encounter with this product are the security settings. We can only have one administrator login add Drawers/Folders to the system. There needs to be greater flexibility with the system.

The overall concept is easy to use and understand as long as the user has a set naming scheme.

The cons we have experienced are: the delay in response to technical support questions, we were billed for a maintenance fee that was not expected per the contract, and the license we received this year for the system is listed as a different company.

Vendor Response

by LSSP on March 10, 2016

Thank you for your reply.

User-friendly e-filing system

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: eDrawer is a very easy to use e-filing system that works great for our office. The program is helping us further organize and update our records. Its organization and search options save us time, which converts to saving money. Anytime we have any questions or concerns, we get a response in less than 24 hours.

Vendor Response

by LSSP on March 10, 2016

Thank you for your reply.

Moved to PinPoint from eDrawer

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes.

We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses. We found PinPoint to be more user friendly. But, we liked the way eDrawer let us personally organize and view things better than PinPoint.

One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together. Currently if I want to export a case (folder), I have to export one sub-divider at a time. I would like to be able to export the entire folder and have the documents separated into their sub-folders in the hierarchy. This would make for a clean and easily understandable export in one swoop.

Also, folks find it confusing when the document opens in a separate window. I would recommend that the document open in the same window, and when you click "save" or complete your workflow, it would take you back to the previous screen you were on (in that same window) and refresh that screen. If you want to open several documents and still leave that page (window) open, then you could hit "Control" when you open the document so that it opens in a new window.

Speaking of workflow, when folks click on the "workflow complete" button, they don't see the pop-up box to complete the action because they have to scroll up to see it. I would recommend either moving where you have the "workflow complete" button to the top of the screen (where the pop-up window appears), or have the pop-up window appear next to where the "workflow complete" button is at the bottom of the screen.

Thank you again for giving us the opportunity to let you know how your product works for us!

Vendor Response

by LSSP on March 10, 2016

Thank you for performing this review. We will contact you as well as you can export an entire folder or case at one time already.

Awesome software with an equally awesome support staff!!!

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the LSSP product for over 10 years ingesting over a million documents. The meta search functionality when combined with the document OCR is extremely quick and efficient. We give this software an overall 5 Star because it is just that good and the price points are outstanding. We have implemented multiple file rooms to segregate our data and to further secure confidential data.

Vendor Response

by LSSP on March 10, 2016

thank you for your review.

Still learning the best ways to maximize this software.

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We are still learning to use this and find it better than E-Drawer in many ways. We are frustrated at finding documents that are not able to be viewed. When we have contacted customer service they want a full list of those documents. We don't know that something is not able to be viewed until we are looking for something and find that message. That is very frustrating. We have also encountered several times when Pinpoint has not moved items from our copyscan which has lead to more work on our side as we had to determine what needed to be rescanned (we had been deleting the copyscan folder once we moved the files over).

Vendor Response

by LSSP on March 10, 2016

Thank you for the review, and we will make note and improve on this.

E-drawer

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Still works great

Vendor Response

by LSSP on March 10, 2016

thank you for your review.

Great Success

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Edrawer for years and switched to cloud based Pinpoint a few years back and have nothing but great success

Vendor Response

by LSSP on March 10, 2016

Thank you for your review.

Easy to use and support is very responsive and helpful.

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use edrawer and not PinPoint so this review is of edrawer.
In the beginning there were some software bugs that caused us some concern but they were resolved and our data was corrected. So there is always a slight doubt in the back of my mind as to the accuracy of our data.
But for the most part it is easy to use and meets our needs just fine.
I have always appreciated the quick response we have gotten to any questions or concerns we have had.

Vendor Response

by LSSP on March 10, 2016

thank you for your review.

easy to use once implemented

Mar 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: i got the software mid-tax season because i realized i needed to be able to share files easier with my staff. implementation was a bit more difficult than it needed to be because the interface is not that user friendly. this could definitely be improved upon. other than that, support was great and after everything was in place, use is fairly simple.

Vendor Response

by LSSP on March 10, 2016

Thank you for your review.

Fast web response, and powerful document management features

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We converted to Pinpoint from another document management system. Pinpoint is by far and above much faster for document display, and multi-document display has enabled us to work with documents much faster and more efficient.

There a number of features in pinpoint that have added automation to manual functions and the entire system has sped up our ability to find and display important documents.

Vendor Response

by LSSP on March 09, 2016

Thank you for your feedback.

I use this software to manage large document criminal cases for defense attorneys in California

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.). A few of them also able to use social media (Facebook, Twitter, etc.). In short, they have no experience using document management programs, so having one that is as easy to use as PinPoint is really a necessity for them. I have had excellent reviews from all the attorneys who have used the program. The only "complaint" I have is that it seems really difficult to clear out cases once they are done. I would like it if we could just hit "delete" and have the cabinets go away (with a warning message of course).

Vendor Response

by LSSP on March 09, 2016

Thank you for your comment and feedback.

Migrated from eDrawer to cloud based Pinpoint

Mar 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros -
1. cloud has always been up when I needed access to my documents
2. integration with drop box is easy
3. always on the latest version - no patches or upgrades needed
4. Excellent response time to locate and view documents

Cons
1. No way to reorder the columns based on a users preference
if not using a field(doc status), cannot move to far right and allow the meta data fields you need to be in main area of screen.
2. cannot hide column (like doc#) - since it is of no use to a user
3. cannot sort a column - ascending or descending
4. after a migration - folders are not in alphabetical order
5. some screens are full of many functions (powerful) but also too much for some users.
(provide some user preference settings to simply user interface )
6. moving a doc from one folder to another - should keep current divider as default, instead of making user reselect divider
7. if using the NAMED dropbox folder, no easy way to copy this prefix from the pinpoint display

Vendor Response

by LSSP on March 09, 2016

Thank you for your comment and feedback. we will keep those on the list for review at next enhancement set.

Flexible; rock solid...no database corruption in 10 years of use; excellent tech support

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Early adopter in an effort to better manage the tens of thousands of documents associated with a large psychiatric practice. Easy learning curve for admin and clinical staff alike.

Had intended to give 5 stars for Customer Service above...not sure how it transposed to three.

DrB

Vendor Response

by LSSP on March 09, 2016

thank you.

Great software, very easy to use

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use edrawer currently and it has been the best piece of software we have ever purchased. We will migrate to pinpoint at some point, but we are very pleased with the basic functionality and ease of use of edrawer.

Vendor Response

by LSSP on March 09, 2016

Thank you for your feedback.

We use it for storage and works very well for us.

Mar 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: System is easy to use. We have set system up to make it very user friendly

Vendor Response

by LSSP on March 09, 2016

Thank you for your comments.

Great solution for a small business

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am completely impressed with how responsive their support group is. I almost always have an answer within a very short period of time. We are a physician billing company and do all of our filing through the system. Last year we moved to their remote system and I love not having to worry about back ups and security. It has made our business life much easier

Vendor Response

by LSSP on March 09, 2016

Thank you for your comments and feedback.

hard to set up

Mar 09, 2016
3/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: Not as simple to set up as advertised

Vendor Response

by LSSP on March 09, 2016

Thank you Dave. We will look to improve our Installation Wizard.

PinPoint in Logistics

Jan 23, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use. The software is user-friendly once you get used to it.

Cons: It's confusing at first, but once you get used to it, it is pretty easy.

Recommendations to other buyers: Have patience. You're not going to get it right away, but it's worth it.

Excellent Document Management Software

Oct 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The vendor is prompt to respond to any issues, and this product allows us to customize the software to our needs.

Cons: The pricing structure could be better, as we lease this software on a yearly basis.

Recommendations to other buyers: Its best to evaluate a few different software applications for your needs. If you need a document management solution, Pinpoint is a great choice.

Good document management system - very user-friendly

Oct 13, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use once it is set up to your specific needs. The customer service at LSSP has been fantastic. They respond quickly and provide personal attention and dedication to solve any problems encountered.

Cons: This is very specific, but when you go to search on certain screens, the system doesn't allow you to just click the back arrow to return to the search screen. You have to go through a couple of steps from the main menu to get back to the search screen. Also, the way the alphabetical folders show on the screen is a little backwards.

Recommendations to other buyers: Have a person or team dedicated to installation, setup, and back-logging of the documents you wish to store.

Pinpoint - Excellent Program

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pinpoint is an excellent, easy to use, document management system with many features that a lot of other DMS systems do not have.

The cost is very reasonable for what you are getting for it.

PINPOINT ENTERPRISE EDMS

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: MZ Consulting Limited MZCL) has found the use of PinPoint Enterprise EDMS very functional and useful for our purposes. As an ICT consulting company, PinPoint enables MZCL to concentrate on the delivery of our services while the system takes care of all our paper work. Be they records from customers, our reports, and accounting reports. Document delivery is simple and fully automated. Simply efficient.

eDrawer user feedback

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using eDrawer for 7 years and have found it to be a reliable product. They have LSSP has continued to improve the product and made the update process easier with each iteration. The support has been good in spite of my pilot errors. They've helped me through each issue I've had at a reasonable price for annual support.
Jim Erickson, CFO
Pediatrics After Hours
Dallas

eDrawer and PinPoint User

Oct 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using LSSP's Document Management System since the company launched it's first product. Over 5 + years we've seen the software improve with each release adding more and more features and options. We recently converted to PinPoint and have virtually eliminated physical paper in our daily law practice workflow. Our small civil litigation team can now work effectively and collaboratively from multiple locations with a superior cloud based document management solution. The system has paid for itself many times over.
www.rausch.com