# PinPoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PinPoint the right Content Management solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/28370/PinPoint/reviews --- PinPoint 4.5 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PinPoint Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews JD Jelle D Software EngineerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “PinPoint has great version control and works great with a big scala of documents.“ June 3, 2022 BM Barbara M OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “The LSSP (Pinpoint) product has become clunkier and more difficult to use with each "upgrade". “ November 2, 2020 JD Jelle D Software EngineerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “This is great software if you want to go digital with your documents.“ June 3, 2022 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ravi T. Director Computer Software Used the software for: 2+ years ### "A True Electronic Document Management System" June 25, 2019 5.0 PinPoint has helped us go digital and have the Invoicing process happen in the EDMS. Pros PinPoint does not limit or hide behind pay walls. They have a simple and cheap pay model and that is per year according to the number of years. It is easy to learn and understand. It Supports PDF Forms + Digital & Electronic Signatures. With features like Drag & Drop documents in PinPoint and sharing an external link with 3rd party without worrying about document security, PinPoint has helped us a lot. PinPoint recently revamped their whole UI which made it more easy to use and Navigate. PinPoint also comes with a FREE fully fledged CRM. Cons Nothing to say here from me. PinPoint is on the right track and they are pushing out new features and updates every 3 months. Review Source KQ KAMRAN Q. ITS Director Legal Services Used the software for: 2+ years ### "PinPoint Document Management System" July 12, 2019 5.0 Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity. Pros Pinpoint is a great system for managing documents. Its filing system and searchable pdf feature make it easy to track down old docs in our archives. Uploading and updating new docs is simple and fast. There are helpful dashboards that make navigating Pinpoint on a daily basis stress-free. Cons My biggest complaint with pinpoint is actually that it has too many features. There are several for which our office has no need, but the options can’t be toggled off so they clutter the search fields, the upload window, and the gallery view. Reason for choosing PinPoint Features, per use cost and security. Also, we were looking for a product that was based on Microsoft Platform. Review Source BM Barbara M. Owner Retail Used the software for: 2+ years ### "Unhappy customer" November 2, 2020 1.0 Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there. Pros The LSSP (Pinpoint) product used to be cost effective, simple and usable. Unfortunately that is no longer the case. Cons The LSSP (Pinpoint) product has become clunkier and more difficult to use with each "upgrade". The large price tag does not correlate with the functionality of the product. The text search function is virtually unusable. The automatic character recognition and file sorting function does not work, as a large percentage of files are rejected. There is no way to integrate the document management software with my accounting program. Review Source JA Jill A. Registered Client Associate Financial Services Used the software for: 1-2 years ### "Rough Start" June 26, 2019 4.0 We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well. Pros I like the customization of how to name and index documents. My one-on-one training sessions with our PinPoint representative have been extremely helpful. Cons I think from the admin's perspective, it is very difficult to set-up and customize. Visually when setting up permissions, it is not very user friendly. Although the paid trainings with PinPoint representatives are VERY helpful, the free online information is NOT that helpful at all. Review Source DM Donna M. Dir Ops & Admin Non-Profit Organization Management Used the software for: 2+ years ### "PinPoint Operation" June 25, 2019 4.0 We are storing client files primarily on the system. We also have from time to time auditors come in from the State or we turn files into the court. We are able to provide a thumb drive with the requested information. Pros Ability to look for a file once already in the system. It is good and bad to have options on how to do the same thing multiple ways. It makes the system definitely flexible but makes it difficult to train. We have to pick a process and train others. Once you know the options it is easier We like the video training. Needs to be updated to new version Cons Support documentation is too wordy. It is difficult to follow. Need hierarchically step by step instructions with pictures. You can tell the person that writes it definitely knows the system but there are assumptions. Would prefer to not have to go through DropBox for the pick up the file feature. When viewing pages have to scroll up and down and across to see the pages. If on the screen there was a way to minimize the Group Programs section on the left to extend the screen. Review Source JC Janice C. Used the software for: ### "Moved to PinPoint from eDrawer" March 10, 2016 4.0 I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes. We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses. We found PinPoint to be more user friendly. But, we liked the way eDrawer let us personally organize and view things better than PinPoint. One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together. Currently if I want to export a case (folder), I have to export one sub-divider at a time. I would like to be able to export the entire folder and have the documents separated into their sub-folders in the hierarchy. This would make for a clean and easily understandable export in one swoop. Also, folks find it confusing when the document opens in a separate window. I would recommend that the document open in the same window, and when you click "save" or complete your workflow, it would take you back to the previous screen you were on (in that same window) and refresh that screen. If you want to open several documents and still leave that page (window) open, then you could hit "Control" when you open the document so that it opens in a new window. Speaking of workflow, when folks click on the "workflow complete" button, they don't see the pop-up box to complete the action because they have to scroll up to see it. I would recommend either moving where you have the "workflow complete" button to the top of the screen (where the pop-up window appears), or have the pop-up window appear next to where the "workflow complete" button is at the bottom of the screen. Thank you again for giving us the opportunity to let you know how your product works for us! Review Source Response from LSSP March 10, 2016 Thank you for performing this review. We will contact you as well as you can export an entire folder or case at one time already. ED Ed D. Director of IT Hospital & Health Care Used the software for: 2+ years ### "Easy to use" June 25, 2019 5.0 End users have been very happy. Pros I like how they have updated this over the years. Like the training access. Support is always helpful and gives us instructions on documentation as well. Cons Not any cons was happy when we migrated from the server version to the cloud. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Review Source SR Susie R. Accounting/Purchasing Manager Furniture Used the software for: 6-12 months ### "PinPoint Review" June 26, 2019 5.0 My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple. Pros I don't have to go looking for anything in a file folder or look for folders any longer. I just pull up pinpoint and search for what I need. My office is no longer full of folders and papers. Everyone has access to all the folders, so they can look for what they need and no longer ask me for them. Cons PinPoint has a few annoying features--like you have to click a certain area of a drop down or it won't open. It sometimes won't load unless you close the browser and reopen. Reason for choosing PinPoint N/A Review Source KG Kristi G. President Hospital & Health Care Used the software for: 1-2 years ### "PinPoint Document Management" June 26, 2019 5.0 Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them. PinPoint has helped with my peace of mind so much. Pros PinPoint is affordable but yet helps me be HIPAA Compliant. I have the ability to monitor usage and run audit reports. We also have a reliable, searchable document management system in PinPoint. It is great! Cons Learning to create the structure for my business, but the PinPoint rep was awesome and helped so much. Review Source TP Tom P. IT Insurance Used the software for: 2+ years ### "Insurance Agency" June 25, 2019 5.0 Great company to do business with. Have been with them for many versions of the software and the product keeps improving. Pros Ease of use and performance. Secure storage. Cons Once in a while a document is too large or has security properties that are not compatible, but this is rare. Review Source JK Joyce K. Office administrator Used the software for: ### "Easy to use and support is very responsive and helpful." March 10, 2016 4.0 We use edrawer and not PinPoint so this review is of edrawer. In the beginning there were some software bugs that caused us some concern but they were resolved and our data was corrected. So there is always a slight doubt in the back of my mind as to the accuracy of our data. But for the most part it is easy to use and meets our needs just fine. I have always appreciated the quick response we have gotten to any questions or concerns we have had. Review Source Response from LSSP March 10, 2016 thank you for your review. ZK Zach K. IT Consultant Used the software for: ### "Great Success" March 10, 2016 5.0 We've been using Edrawer for years and switched to cloud based Pinpoint a few years back and have nothing but great success Review Source Response from LSSP March 10, 2016 Thank you for your review. RM Rolanda M. Corporation Counsel Used the software for: ### "User-friendly e-filing system" March 10, 2016 5.0 eDrawer is a very easy to use e-filing system that works great for our office. The program is helping us further organize and update our records. Its organization and search options save us time, which converts to saving money. Anytime we have any questions or concerns, we get a response in less than 24 hours. Review Source Response from LSSP March 10, 2016 Thank you for your reply. AH Amy H. President/CFO Used the software for: ### "Great software, very easy to use" March 9, 2016 5.0 We use edrawer currently and it has been the best piece of software we have ever purchased. We will migrate to pinpoint at some point, but we are very pleased with the basic functionality and ease of use of edrawer. Review Source Response from LSSP March 9, 2016 Thank you for your feedback. DG David G. Attorney Used the software for: ### "Superb document management. " March 10, 2016 5.0 The software optimizes our efficiency, especially with regard to access from phone and tablet. Review Source Response from LSSP March 10, 2016 Thank you for your reply. SH Sue H. Office Assistant Used the software for: ### "Rarely need support, but when needed it's quick." March 11, 2016 5.0 It has gotten easier to use since the documents list in alphabetical order. Review Source Response from LSSP March 11, 2016 Thank you for your review. TF Todd F. Director of Finance Used the software for: ### "E-drawer" March 10, 2016 5.0 Still works great Review Source Response from LSSP March 10, 2016 thank you for your review. Adrián S. Nutricionista Health, Wellness and Fitness Used the software for: Less than 6 months ### "Eficiencia y Colaboración en Equipo" September 18, 2023 3.0 Pros Facilita la planificación, asignación de tareas y seguimiento del progreso Cons En ocasiones, necesitamos información más detallada para evaluar el progreso de los proyectos Review Source JS Jon S. Accounting Specialist Automotive Used the software for: 2+ years ### "Pinpoint" June 25, 2019 4.0 They are willing to answer questions but I would prefer phone support more than just emails or website support. Pros Filing the documents with ease is what I enjoy. Cons Finding documents takes multiple steps; merging documents seem to take a long time since latest update Review Source JS Jennie S. President Construction Used the software for: 2+ years ### "Customer satisfaction " June 26, 2019 5.0 Great way to store your data Pros Easy to search for files in latest version Cons I can not think of anything major, instruction manual could use more detail Review Source JA Jeff A. Controller Construction Used the software for: 1-2 years ### "Great product, greater people" June 25, 2019 5.0 Pros The functionality of the software is amazing. The support you get from the folks at LSSP is amazing! They are quick and ready to help with solutions. Cons There is nothing I dislike about this product. Review Source NP Nicole P. Project Coordinator Computer Software Used the software for: 1-2 years ### "helps with Document revisions" January 19, 2018 4.0 helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features. Pros PinPoint let us manage documents online and keep revisions. Versioning has been the great feature since we can recover to previous revisions easily. The documents can be shared and sync'd with various devices. Review Source TS Ted S. President Automotive Used the software for: 2+ years ### "PinPoint" June 27, 2019 5.0 Took a little time to get comfortable with it as we had in on a server. Once we did it has worked great. Pros Software is easy to use and documents are accessible from anywhere since it is cloud based. Cons Sometimes it takes a while to load the software up but this seems better as of late. Review Source SG Susy G. Customer Support Security and Investigations Used the software for: 2+ years ### "Pin Point User" June 26, 2019 4.0 Pros It works great as a filing cabinet. I was able to find the files needed. Once I knew how to use it could go back and forth between types of files. Cons Not easy to use, It does not have an easy flow, from signing in to retrieving the files. a bit cumbersome. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: Less than 6 months ### "Documents safe and digital" June 3, 2022 5.0 My overall experience with PinPoint is good. Their customer service was able to help me with any issues. Pros PinPoint has great version control and works great with a big scala of documents. This is great software if you want to go digital with your documents. The UI is good and PinPoint is getting regular updates, which is great. Cons It took some time to setup, but besides that I can't think of anything. Review Source Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Document Version Control](https://www.capterra.com/document-version-control-software/)