# ClienTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClienTrak the right Salon solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/28389/ClienTrak-Spa-Salon-Software/reviews --- ClienTrak 4.6 (22) [View alternatives](https://www.capterra.com/p/28389/ClienTrak-Spa-Salon-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClienTrak Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TG Tina G Owner/StylistRetail, Self-employedUsed the software for: More than 2 years. “It was easy to enter all of the client and retail info at the start (22 years ago) and the company continuously updates the software for ease of use.“ August 19, 2022 TG Tina G Owner/StylistRetail, Self-employedUsed the software for: More than 2 years. “I LOVE that I can call my support team and they always respond and able to quickly answer questions.“ August 19, 2022 MI Michele I OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The girls can easily navigate from there phones“ August 18, 2022 MG Marilyn G OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Product is easy to use since I have different age groups at my salon“ August 24, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tina G. Owner/Stylist Retail Used the software for: 2+ years ### "ClienTrak keeps getting better and better" August 19, 2022 5.0 I am a pencil pusher, and the use of the computer was not my go to preference. Once I had the information uploaded the ease of use and the time saved converted me to a huge appreciation for this program. Pros It was easy to enter all of the client and retail info at the start (22 years ago) and the company continuously updates the software for ease of use. I recently closed my full-service salon with 22 employees and became and independent stylist in a salon suite. I was able to retain access to my old software for 30 days while transitioning into a single user program. I LOVE that I can call my support team and they always respond and able to quickly answer questions. Cons Any issues I have tend to be operator error!! My lack of computer skills and my impatience lead me to call my support team for quick answers however the program is so simple that someone with more patience or greater computer skills probably would not have to call on the team. Reason for choosing ClienTrak The Team!!! Amazing staff that were humble and not pushy. Their patience and guidance sold me. The product seemed smart and simple, but I was still intimidated. The time they gave was worth it's weight in gold!! Review Source MC Mona C. Owner Cosmetics Used the software for: 2+ years ### "Excellent" July 20, 2021 5.0 Pros Ease of use. Not complicated. It keeps a nice history of clients, their purchases for retail, their past and future appts. Cons I actually like that ClienTrak hasn’t changed much. I am a sole provider in my business and don’t need a lot of bells and whistles. If ClienTrak is considering upgrading and adding more features, I hope they consider the “single provider” who doesn’t necessarily need more and I hope they price accordingly. I don’t want to have to pay for what I don’t need. Reason for choosing ClienTrak Price Review Source BJ Brenda J. owner/stylist Think Tanks Used the software for: 2+ years ### "Clientrak" July 20, 2021 2.0 on Pros I'm sure this product has many benefits, but I use very few of it's features, so I am not the best judge. Cons I do not like that they are always blocking me from using it and I need to call support to reinstate it. Reason for choosing ClienTrak No idea. Review Source Response from Leprechaun Software August 19, 2022 We appreciate your feedback Brenda. If you would like to learn more about how to use the features available in the software, please call the Help Desk. You have free unlimited support with your subscription and we would love to show you how to get more out of ClienTrak! Software. MH Marsha H. Salon Owner Consumer Services Used the software for: 2+ years ### "Salon owner and ClienTrak user for nearlym 20 years" July 31, 2021 4.0 I have been mostly satisfied with clientrak software. It got set up at almost the beginning of my salon ownership, and has continued to serve us well. Pros It has been easy to set up, use and continue to adapt tom the changes in our business. Cons The thing I would like to be able to do most is eliminate clients who no longer live in our town, or have passed away. And also have a way to merge the same client if they were put in twice. Reason for choosing ClienTrak My receptionist had worked at another salon who used this software, she liked it and helped me set it up. Pretty smooth transition, had a few none computer users who were able to catch on quickly. That helped a bunch. Review Source MG Marilyn G. Owner Retail Used the software for: 2+ years ### "Marilyn’s review" August 24, 2022 5.0 Always been satisfied! Technical support has always helped and friendly staff. This is the only software I have ever used and have been in business for 32 years. Never had any reason to change Pros Product is easy to use since I have different age groups at my salon Cons I don’t have anything to not like about the system Reason for choosing ClienTrak Saw it at a hair show and \[SENSITIVE CONTENT\] was very patient with me Review Source MV Mary-Carel V. Office Manager Cosmetics Used the software for: 2+ years ### "Simple to use" July 21, 2021 5.0 Customer service is terrific. They do listen to you and make changes from your suggestions. Pros The software is simple to use and does what a salon needs it to do. It's not as modern in design as some others but it works wellfor us. Cons It could be more user friendly and the layout could be more modern. Reason for choosing ClienTrak There weren't a lot of options when we started using this program. We have it in place and our stylists are trained now so changing is a big deal and we really haven't found a good reason to switch as it does most things we need. Review Source JA Jaime A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Clentrak software is worth the investment" August 18, 2022 5.0 I have used them for many years and watched them grow as a company. They really listen to the needs of the clients. Pros All salon functions are easy to manage and use. I am able to navigate and use what I need on a daily basis and only incorporate the parts of it that are beneficial to me. Cons Skyline should some how be more incorporated into the system as a whole. Find it hard to switch between my desktop and the cloud based software when checking confirmations etc. its a separate beast Reason for choosing ClienTrak The helpfulness of the staff, ease of incorporation and outstanding customer service Review Source WR Wilma R. Dr. Cosmetics Used the software for: 2+ years ### "Excellent program " August 26, 2022 5.0 Fabulous. I’ve been with them so long that I can’t remember what year I started with them! Pros The customer support team- always available to help with my issues Cons I am Not using all the programs that are available from this software Reason for choosing ClienTrak Ease of use Review Source KD Karen D. Owner/stylist Retail Used the software for: 2+ years ### "Shutdown feature" August 26, 2022 4.0 Good Pros Tracks clients...their info, services, etc. Cons I purchased the product..it is MINE. However, every six mi ths or so, it will shutdown if I don't call them to get a " code". I don't believe this is even legal, I never signed or saw anything that states that I must do that...it is for THEM to protect piracy, not for my benefit. I don't believe they have any right to shut down my program...that I purchased. Review Source MI Michele I. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Owner" August 18, 2022 5.0 The girls can easily navigate from there phones Pros Easy to use . Training the team was great Cons How to delete products not used anymore Reason for choosing ClienTrak Best on the market at the time Review Source Response from Leprechaun Software August 19, 2022 So happy you enjoy the program Michele! KM Karen M. Salon/spa owner Health, Wellness and Fitness Used the software for: 2+ years ### "Superb spa and salon software" August 24, 2022 5.0 Customer support is very helpful. I would definitely recommend it to others. Pros Superb spa and salon software Clientrak is very easy to use. It is a very teachable system. Cons I probably do not use all of the features to the best of their ability. Customer support is very helpful. Reason for choosing ClienTrak Customer service, and price. Review Source NM Natalie M. Owner Cosmetics Used the software for: 2+ years ### "Just what you need" August 24, 2022 4.0 Good experience Pros This software allows you to operate your business efficiently without all the extra bells and whistles that you don’t use or need anyway. In the price point it’s definitely affordable Cons With the new system that you’re using for us to book at home it’s a little complicated with logging in every day. I hope they make that simpler Review Source SL Shannon L. Owner Hospitality Used the software for: 2+ years ### "Shannon Lipham " July 20, 2021 5.0 Positive Pros Ease of use and customer service. It’s simple and effective Cons It’s tricky on some features like new client. Reason for choosing ClienTrak Recommended to me by another spa owner Review Source AB Amy B. owner, manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good software" August 26, 2022 5.0 Great Pros Easy to use, good technical support. We have been using Clientrak for 15 years Cons I wish I could add inventory in the new inventory box (on hand...) Review Source DM Debby M. Owner Retail Used the software for: 2+ years ### "Excellent software " August 18, 2022 5.0 I love Client trac. It is very user friendly. Pros The tech support and the ease of adding services and retail products. Cons Adding prepaid without having gift cards. Reason for choosing ClienTrak Tech support and price Review Source SL Sherie L. owner Consumer Services Used the software for: 2+ years ### "The Mane Event Review" September 13, 2022 4.0 wonderful Pros easy to use for all team members easy to train Cons no training manual for skyline.com keep forgetting what they told me Review Source TJH Tee Jay H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Touch of Class" August 30, 2022 5.0 Pros It is pretty easy to navigate and use in an efficient manor. Cons Sometimes we experience a lot of glitches. Review Source TA Tracy A. Owner Design Used the software for: 2+ years ### "Review" November 16, 2019 5.0 Pretty easy to use . Pros The software is easy and what I’m used to. Cons I wish it came with a hands on class or an educator. We are just figuring it out on our own. There is no way to delete products, employees or services once you program them in. Without an educator, I am only using about 15% of what the software can do.. I preferred the original online appointment book. The new Skyline version takes way to long to sign into and you can’t keep logged in. Reason for choosing ClienTrak I was referred to your software by a fellow salon owner. Review Source CH Crystal H. owner Health, Wellness and Fitness Used the software for: 2+ years ### "dont get it not worth the money" July 31, 2020 3.0 it was ok till the end Pros customer service at lower end the call center was great! Cons higher up customer service was horrible and over priced and eventually held all my information! Reason for choosing ClienTrak I used it at an old salon Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) clientrak is over priced for what they offer Review Source LL Lucia L. Owner Consumer Services Used the software for: 2+ years ### "Owner" July 21, 2021 5.0 It's simple to navigate Pros Easy to manage, simple to use, good customer service Cons Looks out dated, could use more pop of color Review Source FF Floyd F. owner Cosmetics Used the software for: 2+ years ### "Clientrak Salon Management Software" February 20, 2020 5.0 Great Pros As the owner of the business, I researched all the other companies. Clientrak had everything you would need but their customer service is #1. Always helpful and very friendly. a 10 out of a 10 Cons There are nothing I can say I don't like about this software. Reason for choosing ClienTrak Best one on the market Review Source JP Joyce P. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product!" July 20, 2021 5.0 It has been working well for the diverse office I have Pros The ability to add products as well as services Cons The in ability to change product codes as product updates happen We always have to add as new product when code changes, lots of memory space for inactive products. Review Source Similar Products Featured