# WorkTracer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about WorkTracer Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/28669/WorkTracer --- # WorkTracer Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) WorkTracer ## What is WorkTracer? WorkTracer is an inexpensive Windows based software package for small to medium sized repair shops. It is very simple to use; your staff will require no special training, just a basic understanding of Windows. As well as streamlining the tracking and management of repairs, the program has a point of sales module which manages sales of merchandise. Price is $240. ## What is WorkTracer used for? [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $240 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for WorkTracer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.grensoft.com&name=WorkTracer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### WorkTracer 4.7 (17) VS. [4.7 (35)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting Price $240 Flat Rate, One Time Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (17) Ease Of Use 4.7 (244) Value For Money 4.8 (16) Value For Money 4.3 (211) Customer Service 4.6 (17) Customer Service 4.5 (241) ## WorkTracer alternatives [4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) [4.7 (244)](https://www.capterra.com/p/146659/RepairDesk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146659/RepairDesk/) Highest Rated [BytePhase](https://www.capterra.com/p/216610/BytePhase/) [4.9 (15)](https://www.capterra.com/p/216610/BytePhase/#reviews) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216610/BytePhase/) [RO App](https://www.capterra.com/p/10007282/RemOnline/) [4.5 (11)](https://www.capterra.com/p/10007282/RemOnline/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10007282/RemOnline/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Barcode/Label Management Print and scan barcode or labels Billing & Invoicing Create, manage, and send invoices or bills to customers CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Employee Scheduling Assign working shifts or tasks to employees based on their availability Intake Management Activities related to the initial admission of a charge into the organization's care WorkTracer 14 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Print and scan barcode or labels Create, manage, and send invoices or bills to customers Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assign working shifts or tasks to employees based on their availability Activities related to the initial admission of a charge into the organization's care Track and manage inventory levels to maintain proper supply Track, manage, and standardize customer rates for services performed by technicians Accept and process customer payments for products or services using hardware and software Generate quotes or estimates for customers Organize repair tickets, track progress, severity, and repair history View and track pertinent metrics to find patterns and gain insights from data Track work performed and resources used for past customers, sites, or assets Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.4 (17) 4.4 Based on 17 reviews ## Pricing Value for money 4.8 (16) Free Trial WorkTracer $240.00 Flat Rate,One Time It includes: - Appliance Repairs - Automotive Repairs - Computer Repairs - Electronic Repairs - Watch Repairs and Boat Repairs Value for money 4.8 (16) 4.8 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (17) 4.6 Based on 17 reviews ## User reviews Overall rating 4.7 Based on 17 reviews Filter by rating 5(12) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Sparsh S. Sr. Marketing Executive Information Technology and Services ### "Recommended tool for Work tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2021 I was working on this tool in my last organisation and was so happy with the performance that i asked my current organisation to buy this and now they are also happy with the tool. This saves a lot of our time regarding tracking reports. Pros The best features in WorkTracer are API, Work order management, Point of Sale (POS), Service History Tracking, Repair Tickets, Barcodes/Labels etc. Email support is always available and will response you asap with perfect answers. Cons Not available on Apple Platforms i.e., Mac and IOS. Rest everything is fine from my end. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reasons for choosing WorkTracer Shop Boss is costlier than WorkTracer and have less features and less platforms supported. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC pat c. president Automotive ### "WORKTRACER - THE ANSWER TO OUR INVOICE AND ACCOUNTING CONCERNS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2020 I highly recommend WorkTracer for any business that may not be a cookie cutter business or for the business that is. It is very flexible and user friendly. I am not a computer proficient individual and have been able to adapt Worktracer to our needs. Pros Positive Impact - Our business is an automotive business that has 4 revenue streams . We have a complete mechanical shop to repair the oldest Jaguar to the newest. We have the complete computer programs for every type in between. We also have a complete body shop to repair all collision/insurance repair to creating full panels for the oldest vehicle. We have a state of the art paint booth and our own paint system with the highest quality paint. We need complete flexibility to accommodate all. A Point and Click system was not functional for us. 1 of our revenue streams is Classic Car Restoration - mechanical and body work and it is imperative that we are able to individualize and explain the charges. We also repair a fleet of 700 taxi cabs/limos. We repair mechanical and body of everything in between. WorkTracer can accommodate all levels and types of invoicing and inventory. It is open ended so I can make most things work. WorkTracer is very easy to learn. This system is perfect. On the rare occassion I have needed help - I send a message and someone responds quickly that is capable of helping me. Cons All components of WorkTracer is adaptable and easy - There are only 2 concerns I have. 1. The limit of characters on the work required field - It is often not enough for explanation of our customers concerns. 2. 100 items on the work completed for parts. - We often need to have 2 or 3 invoices to complete customer restoration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2020 Thank you for taking the time to review WorkTracer. We are very pleased that the program fulfills your needs. JB Jack B. Owner Consumer Services ### "Clock shop " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 17, 2020 Good but also could not make reports in format I wanted Pros I like product but is limited in some ways but I like it Cons Lack of flexibility to put my field names on field Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2020 Thank you for taking the time to review WorkTracer. SS Steve S. Service Manager Consumer Electronics ### "Electronic repair shop work order processing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 This is a remarkable step up from my previous DOS based work order processing program. I like it so much that I purchased a 2nd license for my LLC! Pros It's very straightforward and intuitive to use. The learning curve was quick and easy. Cons I'd like to see a spell check added - spare myself some embarrassment! I've asked, but it doesn't seem to be possible. Reasons for choosing WorkTracer The free trial enabled me to quickly determine that it was the right package for small electronic repair shops. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 11, 2020 Thank you for your review, it is much appreciated. I'm sorry we can't do anything about the spell check. Kirkwood R. Computer Repair Technician Information Technology and Services ### "Worktracer for repair shops" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 4, 2020 Over the past 8 or 9 years our experience has been positive. It allows us to create wavers and tickets to help manage our repair load. Pros \- The software has one-time fee -Software is easily customizable -Software support is one email away -Software has the ability to integrate with Outlook - Inventory system is great Cons \-User data and ticket data is unencrypted in plaintext -No ability to use dark mode or invert colors Some areas are not able to be customized - Ticket barcode unable to be changed in size Reasons for choosing WorkTracer Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 9, 2020 Thank you for your review, we appreciate it. MS Malcolm S. Owner Consumer Services ### "Value for money, easy to use solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 29, 2020 It has always worked well and met our needs and has been customised to our requirements. Our suggestions for improvements have always been received well. Pros We were looking from something that was easy to use and not expensive but had the features we needed to be able to manage the workflow in the cycle repairs workshop. Worktracer fitted the bill and they have always listened to our requests for changes and implemented them fast, and the problem solving has always been first class when needed (but not many times) Cons Ideally i would like to see a version for the iPad! Some user customisation of menu options would be a bonus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2020 Thank you for your review, it is appreciated. I'm afraid we can't write a version for iPad, different operating system. KS Kelly S. Owner Leisure, Travel & Tourism ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2020 When I have needed technical support they have always been fast with a response. Would certainly purchase again Pros I use two different systems from Grensoft and love both. Easy to learn, use and teach to others. Cons I wish the worktracer had more accounting reports and search abilities. Posic is great and I wouldn't make any changes at all Reasons for choosing WorkTracer User friendly, price and support, no long tern contracts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2020 Thank you for your review. If you let us know your suggestions for improvements we may be able to incorporate them. John T. Owner Retail ### "WorkTracer software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2020 Easy to keep track of jobs and mainly tracking the income from the repairs. Pros I looked at a lot of programs till I found WorkTracer. This is the easiest to set up and tracks stock and customers. Has great reports and tracking information. Cons Really do not have but one con and that is if you could get custom reports that works be great! Otherwise really like thecsoftware Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2020 Thank you for your review, we are pleased that the program works well for you. RL Richard L. Director Machinery ### "Excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2020 Pros Work tracer is really easy and a pleasure to use on a daily basis, It is great for saving all customer details and makes and models of machinery. Cons It would be nice to be able to add more text into the sell stock box. Reasons for choosing WorkTracer It had everything we needed and the price was a lot cheaper than other programs we looked at. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2020 Thank you for your review, we will look into your suggestion for the sell stock box. RS richard s. owner Retail ### "Very Good Software for our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 Pros Ease of setup and use any and all problems were taking care of by support staff Cons none, I found it to work very well and there was not much to dislike Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2020 Thank you for your review, we appreciate it. [View all Reviews](https://www.capterra.com/p/28669/WorkTracer/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)