# WorkTracer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WorkTracer the right Auto Repair solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/28669/WorkTracer/reviews --- WorkTracer 4.7 (17) [View alternatives](https://www.capterra.com/p/28669/WorkTracer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WorkTracer Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sparsh S. Sr. Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "Recommended tool for Work tracking" August 6, 2021 5.0 I was working on this tool in my last organisation and was so happy with the performance that i asked my current organisation to buy this and now they are also happy with the tool. This saves a lot of our time regarding tracking reports. Pros The best features in WorkTracer are API, Work order management, Point of Sale (POS), Service History Tracking, Repair Tickets, Barcodes/Labels etc. Email support is always available and will response you asap with perfect answers. Cons Not available on Apple Platforms i.e., Mac and IOS. Rest everything is fine from my end. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing WorkTracer Shop Boss is costlier than WorkTracer and have less features and less platforms supported. Review Source pC pat C. president Automotive Used the software for: 2+ years ### "WORKTRACER - THE ANSWER TO OUR INVOICE AND ACCOUNTING CONCERNS" March 18, 2020 5.0 I highly recommend WorkTracer for any business that may not be a cookie cutter business or for the business that is. It is very flexible and user friendly. I am not a computer proficient individual and have been able to adapt Worktracer to our needs. Pros Positive Impact - Our business is an automotive business that has 4 revenue streams . We have a complete mechanical shop to repair the oldest Jaguar to the newest. We have the complete computer programs for every type in between. We also have a complete body shop to repair all collision/insurance repair to creating full panels for the oldest vehicle. We have a state of the art paint booth and our own paint system with the highest quality paint. We need complete flexibility to accommodate all. A Point and Click system was not functional for us. 1 of our revenue streams is Classic Car Restoration - mechanical and body work and it is imperative that we are able to individualize and explain the charges. We also repair a fleet of 700 taxi cabs/limos. We repair mechanical and body of everything in between. WorkTracer can accommodate all levels and types of invoicing and inventory. It is open ended so I can make most things work. WorkTracer is very easy to learn. This system is perfect. On the rare occassion I have needed help - I send a message and someone responds quickly that is capable of helping me. Cons All components of WorkTracer is adaptable and easy - There are only 2 concerns I have. 1. The limit of characters on the work required field - It is often not enough for explanation of our customers concerns. 2. 100 items on the work completed for parts. - We often need to have 2 or 3 invoices to complete customer restoration. Review Source Response from GrenSoft March 19, 2020 Thank you for taking the time to review WorkTracer. We are very pleased that the program fulfills your needs. BT Benizon T. VP After-Sales Automotive Used the software for: 2+ years ### "My Review" February 26, 2020 4.0 Customercar history Pros It helps us about the car history of our clients Cons Customer Service. We can't fix the problen Reason for choosing WorkTracer Recommended by the previous Service Manager Review Source Response from GrenSoft March 17, 2020 If you have a problem please send us an email. Kirkwood R. Computer Repair Technician Information Technology and Services Used the software for: 2+ years ### "Worktracer for repair shops" March 4, 2020 4.0 Over the past 8 or 9 years our experience has been positive. It allows us to create wavers and tickets to help manage our repair load. Pros \- The software has one-time fee -Software is easily customizable -Software support is one email away -Software has the ability to integrate with Outlook - Inventory system is great Cons \-User data and ticket data is unencrypted in plaintext -No ability to use dark mode or invert colors Some areas are not able to be customized - Ticket barcode unable to be changed in size Reason for choosing WorkTracer Price Review Source Response from GrenSoft March 9, 2020 Thank you for your review, we appreciate it. John T. Owner Retail Used the software for: 2+ years ### "WorkTracer software" February 28, 2020 5.0 Easy to keep track of jobs and mainly tracking the income from the repairs. Pros I looked at a lot of programs till I found WorkTracer. This is the easiest to set up and tracks stock and customers. Has great reports and tracking information. Cons Really do not have but one con and that is if you could get custom reports that works be great! Otherwise really like thecsoftware Review Source Response from GrenSoft March 2, 2020 Thank you for your review, we are pleased that the program works well for you. SG Simon G. Director Retail Used the software for: 2+ years ### "Essential electronic tracking software" February 20, 2020 5.0 Value for money along with quick support and afterservice. Pros Great piece of software to track electronic repairs, simple to set up and use. We have been using for 2 years or so now, and no looking back to the manual pen and paper. Great that you can email updates and invoices. Cons Interface is a little dated, but works as expected with no issues. Text can be a little small along with various tick boxes being small, as we use on a touch screen, can be a bit tricky to use as you have to be very accurate on clicking the box to type in. Screen resolution has been maxed so as to ready and the info, but overall happy Review Source Response from GrenSoft February 21, 2020 Thank you for your review. We are aware of the problem with the text size on high resolution monitors but not much we can do about it now. Thanks again, we appreciate it. MS Malcolm S. Owner Consumer Services Used the software for: 2+ years ### "Value for money, easy to use solution" February 29, 2020 5.0 It has always worked well and met our needs and has been customised to our requirements. Our suggestions for improvements have always been received well. Pros We were looking from something that was easy to use and not expensive but had the features we needed to be able to manage the workflow in the cycle repairs workshop. Worktracer fitted the bill and they have always listened to our requests for changes and implemented them fast, and the problem solving has always been first class when needed (but not many times) Cons Ideally i would like to see a version for the iPad! Some user customisation of menu options would be a bonus. Review Source Response from GrenSoft March 2, 2020 Thank you for your review, it is appreciated. I'm afraid we can't write a version for iPad, different operating system. Clayton Q. Business Owner Used the software for: 2+ years ### "Been using WT since 2009" February 15, 2018 5.0 It does EVERYTHING I need for my computer repair business. Pros Affordable, no monthly charges. Support is awesome! Updates are free. Does exactly what I want to do/ Cons Some of the reports and similar features take a little experimenting to fully use. There are many features that I don't use. Review Source SS Steve S. Service Manager Consumer Electronics Used the software for: 2+ years ### "Electronic repair shop work order processing" March 9, 2020 5.0 This is a remarkable step up from my previous DOS based work order processing program. I like it so much that I purchased a 2nd license for my LLC! Pros It's very straightforward and intuitive to use. The learning curve was quick and easy. Cons I'd like to see a spell check added - spare myself some embarrassment! I've asked, but it doesn't seem to be possible. Reason for choosing WorkTracer The free trial enabled me to quickly determine that it was the right package for small electronic repair shops. Review Source Response from GrenSoft March 11, 2020 Thank you for your review, it is much appreciated. I'm sorry we can't do anything about the spell check. KS Kelly S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great product" February 28, 2020 5.0 When I have needed technical support they have always been fast with a response. Would certainly purchase again Pros I use two different systems from Grensoft and love both. Easy to learn, use and teach to others. Cons I wish the worktracer had more accounting reports and search abilities. Posic is great and I wouldn't make any changes at all Reason for choosing WorkTracer User friendly, price and support, no long tern contracts Review Source Response from GrenSoft March 2, 2020 Thank you for your review. If you let us know your suggestions for improvements we may be able to incorporate them. RL Richard L. Director Machinery Used the software for: 2+ years ### "Excellent" February 28, 2020 5.0 Pros Work tracer is really easy and a pleasure to use on a daily basis, It is great for saving all customer details and makes and models of machinery. Cons It would be nice to be able to add more text into the sell stock box. Reason for choosing WorkTracer It had everything we needed and the price was a lot cheaper than other programs we looked at. Review Source Response from GrenSoft March 2, 2020 Thank you for your review, we will look into your suggestion for the sell stock box. VR Verified Reviewer Founder Consumer Services Used the software for: 6-12 months ### "This is the best software I've ever used" March 13, 2018 5.0 Pros I love the fact that you can track your workers really well on this, and thats helping a lot of accountability Cons I don't like the customer support but they fixed the issue now so it should be good to go! I like how responsive they are Review Source DB Daniel B. technician Music Used the software for: 2+ years ### "Great for a small workshop" August 3, 2018 4.0 I have been using WorkTracer since 2011 and still love it. It has everything I need to keep track of all our repairs and my staff. Great value for money and awesome customer support. Pros I can keep track of every repair we do and the records are easy to search through. Lots of very useful reports. I have contacted the developer several times with suggested additions and most have them have been incorporated. Cons It still has some small bugs but nothing serious. Review Source rS richard S. owner Retail Used the software for: 2+ years ### "Very Good Software for our needs" February 26, 2020 5.0 Pros Ease of setup and use any and all problems were taking care of by support staff Cons none, I found it to work very well and there was not much to dislike Review Source Response from GrenSoft February 27, 2020 Thank you for your review, we appreciate it. AM Austin M. Owner Retail Used the software for: 6-12 months ### "Best Software ever" February 18, 2020 5.0 Ticket tracking Sales Warranties Pros I love the program especially the tickets layouts. Cons There’s a few things but overall the program is great Review Source Response from GrenSoft February 19, 2020 Thank you for taking the time to review WorkTracer, we really appreciate it and we are happy that it meets the needs of your business. IAN G. DIRECTOR Machinery Used the software for: 1-2 years ### "Great system good value" February 21, 2020 4.0 Overall my experience has been positive, It allows me to keep a good record of my business & customer details and for the cost ( just a one off payment , no ongoing costs ) I think this system is ideal for a small business like mine. Pros Very easy to adapt to my business , easy access to customer details & job sheets, interfaces well with my email account ( able to send invoices etc direct from system ) easy to breakdown costs profits etc. I like the feature that allows me to add files to a job sheet ( especially useful for adding pat test results to a job sheet ) overall good value for the cost. Cons there are a few issues around emailing customers eg, when sending a monthly statement it does not allow you to view before sending, also It sends direct without being able to add a small intro such as " good morning please find the attached statement ". It does however allow you to do this when sending invoices. Review Source JB Jack B. Owner Consumer Services Used the software for: 2+ years ### "Clock shop " March 17, 2020 4.0 Good but also could not make reports in format I wanted Pros I like product but is limited in some ways but I like it Cons Lack of flexibility to put my field names on field Review Source Response from GrenSoft March 19, 2020 Thank you for taking the time to review WorkTracer. Similar Products Featured ## Related categories [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/)[Auto Repair](https://www.capterra.com/auto-repair-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.