Who Uses This Software?

Especially well suited for regulated industries such as: Medical Device, Life Sciences, FDA Regulated, Manufacturing, Utilities, but ideal for any industry or company size.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • AssurX
  • www.assurx.com
  • Founded 1993
  • United States

About AssurX

Simplify quality management + regulatory compliance with one versatile system. The AssurX platform is a software system that automates quality and compliance to help companies streamline workflow, control risk and better manage their operations. Begin with functionality you need now, then implement what you like as you're ready. No other system is easier to deploy, configure, use and modify. Companies of every size and industry - that's 100s of 1000s of users worldwide - rely on AssurX daily.


AssurX Features

  • Audit Management
  • CAPA Planning
  • Change Management
  • Complaint Management
  • Incident Management
  • Nonconformance Tracking
  • Quality Control
  • Risk Management
  • Root Cause Analysis
  • Training Management
  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

AssurX Reviews Recently Reviewed!


CATSWeb provides tremendous flexibility in the development and maintenance of our global QMS

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to develop / configure any defined workflow process. The use of concurrent licensing. The ability to easily export our data for use with our Business Intelligence application QlikView. The ability to interface with other software applications like, Salesforce.com, Peoplesoft, Documentum and Kintana. The level of technical support provided by the team at AssurX has been very good, they are professional and are very responsive to questions or concerns and have been able to address any technical issues we have experienced quickly and effectively.

Cons: Earlier versions of the software do not handle double byte characters, however their upcoming software release is said to address this need. We are looking forward to this new capability.

I have been a user and an administrator and love how configurable the system is to meet our needs.

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is highly configurable and can be adapted to any workflow we have. We can use it for quality management system processes and non-quality processes. The audit trail is the best audit trail I've seen in any QMS.

Cons: The user interface can be non-intuitive for the novice or occasional user and additional training is often required to help them navigate the workflow.

We have been very pleased with the ease of use and ability to configure to our needs.

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its flexibility and ease of use. With the guidance of their professional services, I have quickly gained enough knowledge to be effective (and slightly dangerous) at tweaking the system. It allows you many options, but it is not to complex. The support is quick to respond and talks me thru the methodology so that I can make similar changes later without needing support.

Overall: Simplicity, flexibility, and an all-in-one suite.
The one thing that I wish was better already has a remedy in the works (version 8). The current graphing capability is not as flexible or varied as I would like. I would like it to be similar to the capability and flexibility that you can get out of Excel. Hopefully, Version 8 will solve this.

System is very expandable and customizable

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the customization and the fact that I can link all my SQL systems to do advanced features and functions.

Cons: I wish we had more fields on both actions and subtasks. Error message is tough at times because I cannot tell what I am missing or what is firing off and when the crash occurs. When in an Event Hook - not being able to jump directly to the assigned Data Link is a time consuming con.

Working with the group at AssurX has been great. Very supportive and collaborative.

Jan 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: All of our processes are in one place.
We currently have 7 processes in CATSWeb.
The system is extremely customizable to fit your system requirements.
Working with AssurX is great. They are very responsive to your questions and will work with you to solve a problem you are having.
CATSWeb offers several starting points for a wide number of process that you can then customize to fit your needs.

Cons: Every system out there is going to have its quirks. One system may have a few more features than another and that is true with CATSWeb.

We have found that because CATSWeb is so customizable, that puts more of a burden on the customer to have an extremely strong requirements document up front. Don't assume that the system will do something for you. Make sure it is listed as a requirement.

Overall it has been a great experience adopting AssurX CATSWeb as our QMS globally.

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to configure the software based on user and functional requirements, and integrations with other boundary systems.

Cons: We would like to obtain more clear roadmap of their products and service offering and release communicated through various channels.

Overall: Ability to deliver a single solution to harmonize and standardize Quality Management System globally.

Great customer support and value.

Jan 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A highly configurable system that you can customize according to your needs. Great record audit trail. The ability to use the system for eMDR submission was a plus.

Cons: I hope they add a feature to track history for the configuration similar to the audit trail available for the records. This would be great for a highly customizable system to be able to trace changes to the system changes.

Overall: The software supports our whole complaint handling system including eMDR submissions.

Excellent software tool, and the customer service and technical expertise is phenomenal!

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Highly configurable, great reporting functionality, great value for the product ' services received. The system can be configured to implement any workflow/functionality that you need to align with your quality system processes and forms.

The team at AssurX was fantastic throughout the design, implementation, and launch of CATSWeb

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customization ability. The ability to mold the system and, with relative ease, make what exactly what you want sets it apart from other systems.

Cons: We use a hosted solution. Limitations on the hosted systems (i.e. not being able to pull data from CATSWeb to other databases such as Birst) has been a challenge for our organization

We have had AssurX software for about 8 years now and have been happy customers.

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is extremely customizable. You can enhance current forms and processes or you can create your own. It seems than anything you can dream up, you can create. The tracking features, notifications and interactive dashboards are extremely helpful. A picture (dashboards) is worth a thousand words for our management team. The support staff is very knowledgeable and helpful.

Cons: Our users sometimes have a hard time moving between screens to see all information within the processes. They find themselves clicking back a lot and have a hard time searching for items. Also, at user conferences we see a lot of great new things and it seems to take a significant amount of time to actually get them.

AssurX/CATSWeb - Great Harmonized QMS

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Comments - CATSWeb is a highly configurable enterprise Quality Management System (QMS) which allows us to bring all of our Quality System processes under one enterprise solution. We had 4 different systems in the past, but are moving to a single system for ease of user experience, process management and reporting metrics. I have been fortunate to configure CATSWeb at several companies and have always found the system very user friendly.

Recommendations ¿ It is important to understand your processes before trying to automate them. Bad processes end up making for bad automated processes. Having someone within the organization who understands the system will greatly reduce setup.

CATSWeb Evaluation

Jul 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system is comprehensive and has some nice features like automatically loading NERC Standards. It has a nice workflow characteristic that routes reviews to assigned individuals for signoff.

Cons: Queries and reports can be cumbersome to set up, but after they've been set up they can be saved for future use, which is a nice feature. Learning how to use the system takes a lot of time.

Overall: I used CATSWeb for NERC Standard compliance tracking and found that I had to rely on an internal CATSWeb experts who guided me through the process. It was not always intuitive how to use the interface and how to set up reviews.

Recommendations to other buyers: The software is improving, but if you want a feature that is not already there you may have to pay the vendor for the update.