Who Uses This Software?

Companies in the Embellished Product Industry. This includes apparel decorators (screen print and embroidery), promotional product distributors, award and recognition companies and digital printers.


Average Ratings

71 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
    See pricing details
  • Pricing Details
    Pricing options: 1. Rent on your server 2. Rent Cloud 3. Purchase
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ShopWorks
  • www.shopworx.com
  • Founded 1997
  • United States

About OnSite

OnSite is a business management product designed specifically for apparel screen printers and embroiderers, promotional product distributors and manufacturers, award companies, and digital printers. Functions include CRM, customer quotes, order entry, designs management and proofing, work flow management, marketing, payables, payment processing, purchasing & inventory, production, and full double ledger accounting.


OnSite Features

  • Billing & Invoicing
  • Catalog Management
  • Inventory Management
  • Materials Management
  • Order Management
  • Product Management
  • Production Management
  • Purchasing
  • Returns Management
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Warehouse Management

OnSite Reviews Recently Reviewed!


Capterra-loader

When my growing company was unable to answer "Where is my stuff questions?" I knew we needed help

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: ShopWorks does not try to replicate how my mind works to run my decorated apparel business it takes daily best practices from hundreds of the most PROFITable decorators in the industry and gives me the tools to run my business better.

During my research I thought I was looking for software that processed like our clip board and NCR paper order forms did. Boy was I wrong, we could have never grown to be an industry leader without the robust data management power that SW brought to our workflow.

SW is a great example of "garbage in yields garbage out", to get the most out of your SW investment you must have strong management and a commitment to proven data entry procedures to get the most our of SW.

The best example I can think of is when a customer calls and says I want to place a re-order but I don't have the PO, I don't remember the garment style or when I bought them but the shirt had a killer design with a patriotic eagle on it with our company name.

If you SOP requires a naming convention the names the purchaser, the main 2 elements of the design along with the date you can find the requested information in just a few key strokes. If you get lazy and name the art "final proof back" you are back to the GIGO thing.

Another few keystrokes and you are sending a proof to the customer with an order approval for their signature.

Their is no way we could run our very successful contract decorating business without SW or something just a powerful.

Cons: Shopworks is like Photoshop or many CAD programs, I bought it for a few key features and we use those hundreds of time each week on each work station.

I know I bought and paid for much more power than those key features but have yet to find the time to fully explore all the bells and whistles SW provides

I am also quite frankly tired of hearing other users trash the accounting look of SW.

My accountant would love for me to simply export a pretty QB end of period but SW has the same info to satisfy the IRS, my bank, my financial planner and me as the business principal.

The accounting principals I have learned have made me a better business owner.

Overall: Powerful data management tools to allow me to run my business no matter where i am at.

Capterra-loader

On Site has enabled us to be ahead of the competition, as far as what we offer for Customer Service.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It allows us to give our customers real time information. Reports are generated by every dept. in my shop which help keep them up to speed on what information they need to know on a daily basis. For scheduling production, there is not an easier program out there. As a shop management tool it will track your jobs from door to door. Creating owner reports on financials and individual customer tracking information it has proved invaluable. I can now in a few minutes pull numbers I need to make sound decisions. I use the add-on modules as well, like Manage Orders and Proof Stuff. These have proven to be a great advantage for us in a very competitive screen printing market. The Library of videos is very helpful for training new employees as well as a refresher course for others.

Cons: My only Con to this program would be on the accounting end of things. We have merged to the accounting module 3 years ago now. Previously we were on Quick Books which is pretty much made for dummies. To operate some of the reports and ledger entries you need a better understanding of accounting. And some of the reports in QB you can click on entries and the program automatically takes you to where that entry was made. Example: if you were reviewing a Profit and Loss statement, you could click on an account named "Misc. Revenue" and it would show what the make up of that account is. In On Site you can find the information but it takes a bit longer and is not straight forward.

Overall: It has allowed us to be more efficient in all aspects of our company.

From order entry , through production, shipping and invoicing.

The support you have on Line as well as the Tech Service you receive is worth it.

You are not hanging out on a limb after your purchase. Every company runs into IT problems of some sort. With On Site you may be down, but you won't be down for long.

Onsite helped us get organize and gain control over our production, we went from stress to calm.

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's custom made for my industry, screen printing and decorated promo products. I like that it combines the power of a database with the visuals needed to see designs.

Onsite helped transform our shop from chaos and stress to an organized calm shop. Now we all use the same system, when the garments arrive, the shipping receiving person marks the goods received and the status turns green, when production is done that status turns green. This means a rep can sit at his desk and when a customer calls he or she knows exactly what is happening with the order.

I like that everything is integrates, designs, purchasing, production, accounting, customers, suppliers. All the data is searchable and we can make custom searches to always find what we need. The screen printing department has a search for 'All Screen Printing Not Done', once they see that list can see which jobs have the design done and the garments arrived, those jobs are ready to be put on the press. Every department has these kind of lists.

The people at Shopworx are very friendly and responsive, they take feedback from thousands of customers and integrate it to the version. Onsite helped us grow while maintain control.

Cons: The toughest things with Shopworks was the accounting, it took a while to get it to wok for us the way we wanted it. Now it's woking great for us. This was nine years ago so I'm sure things are smoother now.

We have used OnSite since 1997 & give it the highest rating possible because it delivers non-stop.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software runs our business from incoming orders, the art process, purchasing, receiving, production, shipping and invoicing. We have two locations and 13 users that all run through one server in real time. It helps us plan how much to schedule on a given day and exactly were in the process we are, instantly, from any station. We rarely have problems with OnSite even though we use it constantly, but when we do have an issue the Tech support team gets back with us in a timely manner. The fact that this program was written by a screen shop owner/operator is really apparent as they have covered it all. Over the years there have been numerous upgrades improving the existing system & adding new features. We can not imagine running our business with out OnSite.

Cons: There is not much to criticize, but I would say that this program is SO extensive there is a large learning curve to endure. If purchasing new, you will need someone to come to your location to teach you and your employees how it works. When we purchased the program, it was much smaller in scope but it took us a long time to start using all of the features available.

Shopworks has made a huge positive impact on my business!

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Shopworks allows us to control and track every aspect of an order. From order entry, to purchasing to scheduling and production then billing. It's one software program that keeps track of everything we do. Shopworks also allows us to analyze each order so we can check that our profit percentages stay on track. I also like that my entire system is updated instantly so I can get real time answers at my finger tips. It's easy to see what items are produced, ordered or received and with UPS integration I can track shipments from within the program. orders don't get lost and inventory is always up to date.

Cons: The scheduling aspect of the program is great in a perfect world but with backorders and stock issues it requires a lot of updating and adjustments. The production calendar is one part of the program that we struggle with. This is mainly caused by lack of inventory from our vendors and customers not approving art on time. The concept is spot on but in real life business the production calendar needs continuous attention. I also wish there was an undo feature. Once you type something or delete something there's no going back.

Overall our experience with the Software has been good.

Jun 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The flexibility of the accounting system works well for us. The software does have a higher learning curve and unfortunately sometimes you need to go out of the software and exit completely for some changes to update. This needs to be worked on as there appear to be a few glitches in places. Order entry is okay. Overall the software meets our needs.

Cons: The reporting is confusing, and not easily structured to fiscal yearend reporting, but instead calendar year and this does create some challenges. The order entry could be simplified a bit to still get the same information. The P.O. section should have a default email address section to inform the suppliers where they need to reply to. Also, do need to have a cheque register report.....seems odd that there isn't one. Due to time change and limited support staff, it can be difficult to connect with support. Many times need to wait for until the next day for response. We have not ever been able to pick up the phone and speak with customer service and have a question(s) answered in that moment. Sometimes emails get responded to quicker, but still many times have to wait until the next day.

Overall: Flexible accounting side to the software.

Much need software to get everything organized

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Being able to keep track of orders from po's to invoicing is essential. We have used this software for a little over a year and could not live without it. Being able to easily review past orders, purchases, job costing, etc has made this software invaluable. Making sure every order is invoiced and paid is a snap. Utilizing the production list keeps jobs from falling thru the cracks. If I had to give one piece of advice to new users, Plan out everything well in advance and do not start using software when you are busy as bad habits are hard to break. I would suggest starting in your slowest months. Make sure everyone watches training videos in advance, especially accounting.

Cons: Software looks a little intimidating at first but with proper planning becomes a breeze. Some functions are a bit clunky such as updating artwork (it takes 4 clicks of the mouse) and once an order is invoiced you cannot change artwork on that order. Production schedule doesn't work as well as I would like although there may never be a perfect schedule.

Very easy to use and great options for this business. A must have!

Jun 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search tools and easy use. Promotional company must have for its benefits. Use the finder every day multiple times. Great accounting features as well. Love how can delete a transaction and start over. The utilities is set up so can have great options for security. Have been using for 7 years now and cant imagine ever not having it. Old program did not have the capabilities of this program like artwork and production calendars. Notes are in all sections and very helpful.

Would never go back to a regular accounting system.

Cons: Behind the scene tech issues. Like everything in live nothing is perfect ;)

Have had technical issues that were not human , it does have a trouble shooter that is great if the period is still open.

Overall: Ease of use and having artwork and specs in each order. Great accounting fuctions

Great system, user friendly after a lot of training. Company great to work with and open to feedback

Jun 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Usability for our business is great.

Layout and overall organization is logical and easy to follow.

The system has the ability to work other programs (ie. UPS) which is helpful.

Cons: Missing some key features (ie. thumbnails for variations, ability to modify message or box label templates, pop-up notifications for messages, pop-up status notifications, stamp of when Order was last edited, etc). Not able to work with Quickbooks. As we use that for our accounting, there is a lot of duplication of effort. System has to rely on uploaded catalogs instead of real-time updating of pricing. Would be great if able to pull "real-time" from the vendors versus manually changing. Have to ask for catalogs instead of Shopworks pro-actively getting and uploading.

Overall: Ease of business. Great organization and readability of forms.

We could not run our business as efficient with out Onsite!

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like the most is how the production and accounting ties together, and the controls you have as an administrator to limit what each employees sees. As the Owner this also allows me to delegate different accounting duties to different employees and I am still able to keep certain aspects of the books confidential. We do not have to go back and forth between a job management software and say quickbooks to manage the financials. This to me is huge when managing profits and cash flow.

Cons: This maybe a pro or con depending on how you look at it. There are a lot of tools available, we still do not use them all because of the time we have available to ensure accuracy and consistancy of the data we would enter.

Overall: Time, accuracy and efficiency!

Shop Works keeps all aspects of our business organized and in sync. Improves overall efficiency

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organized and easy to use. Great reporting and comprehensive business management - marketing, quoting, receipt of customer orders, goods, and files, order entry, purchasing, production scheduling and tracking, QC, shipping, accounting, and follow up. Historical and planning information is easy to find and evaluate. Client records are invaluable. Saves time and money while improving our accuracy and accountability. The support team is always available, professional, and helpful - great communication!

Cons: Initial set up was challenging for us in 2002. Our company still needs to adjust some of the ways that we set up our data and use some of the modules.

Overall: Please see my comments in the survey. I have recommended this software to several companies!

Shopworks is a very robust software package that can handle many different types of companies.

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software can be used for various types of decorating companies. Contract work..no problem. Direct sell...no problem. Fulfillment company that pre-prints their shirts...no problem. If you are in the Promotional product, apparel/decorating business then this software can help you organize the various functions of your business from art to production to delivery!

Cons: There is always a wish list or things you would like to be done differently. So not sure I would call them cons. We are just always sending in our thoughts and suggestions hoping to see these changes in upcoming software releases. Right now we are hoping for improvements in internal messaging and job-costing.

Could not run the company without !

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: If you are a decorator this software is for you. Production scheduling and design specifications have helped us tremendously . Employee accountability via "activities" has helped us to move to the next level of productivity in our sales and customer service departments. The quoting calculators have been one of my favorite features and helped us to avoid most pricing errors. Support has always been there for us when we have needed it .

Cons: The learning curve. There are so many things we are still not using after 3 years. To use for promo products you have to figure out some work arounds but it is doable. The quoting module is awesome but an use some upgrades.

Capterra-loader

Very good experience.

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Love how it keeps your communication and orders organized. When customer places reorders it takes moments to create a new order. The reports are at your finger tips, checking profit margin's, ect. I can see what all CSR's are doing at any given time.

Cons: The biggest complaint I have is the software training tools are out dated. This software isn't easy to learn and when you are trying to train yourself it gets very frustrating not knowing what you are seeing isn't correct because the software had been updated. This makes learning even more difficult

Overall: There are many benefits to this software. Records communication with customers and vendors. Many types of reports are offered, from reviewing CSR's current order and closed orders, reports on customer discrepancy log, reports on the quantity of any certain garment or size garment that was sold. Love this software

Easy to use, Works well for our Company

Jun 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of moving through the process of entering sale, to production, Shipping to Invoice is most convenient and makes it easy to follow the progress until completion.

Cons: Accounting for the receivables could be more user friendly and selecting information to run customer reports could be easier. A feature to lock the receiving on a PO once it reconciled in accounting.

Overall: It works well for our type of business, it helps with making the order process from entry to invoicing run smoothly. Locating information for analyzing is fairly easy and everything can be entered in a time friendly manner.

This is a great tool for any business. It is easy to use and customer support is very helpful.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Each tab is it's own entity which allows us to block certain sections from our main server. I love the easy use of the program and the fact it allows the company to manage every aspect of our areas in one place. When an invoice is duplicated it is indicated in red. Adding customers and customizing their field is simple.

Cons: Learning the program and allowing certain area's to be blocked locked other sections. Our company needs to access the main customer page but if it is locked no one can edit it. They have to go to another tab to do that. Time consuming to go back and forth.

Overall: Multiple tabs allow for easy access and quick look up. Allowing certain areas to be blocked from the main server is nice too.

I could not run my business without it

Jun 06, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Like that we can send out a quote and art approval then quickly convert it to an order. Easy to find repeat orders. Easy to find what invoices are outstanding or partially paid and what orders are in production.

Cons: A lot to learn for someone who has never used it before. would be nice to have the video close to the data entry we are doing at that time. as a help button.

Overall: I only use about 60% of the program but am always learning as I go along. This program helps to find every order we have ever done. Much faster than looking up the client info from a hard copy

Capterra-loader

Salvation for our Promo Products Company!

Jun 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The wheels were coming off, as we were growing fast, but still using spreadsheets to track orders.

Cloud hosting is hands-off and a great value.

Excellent organization of designs, products, pricing.

Easy to invoice and submit purchase orders.

Inventory management is very robust.

Accounting module is outstanding.

Shipping integrations are Ok...wish they had a ShipWorks integration.

Cons: Profit/Loss and Balance Sheet reporting is rudimentary, not Quickbooks level.

Little to no CRM built into the platform.

Capterra-loader

Best software available for embroidery & screen-print companies . Couldn't run without it

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The purchasing/receiving and being able to access all parts of an order in a general location to see if its been purchased, received, produced and even paid.

Cons: When entering orders sometimes it doesn't take right away when trying to put in a color of product . You have to click 2 or 3 times if the color inst entered as a drop down choice. Also in the general ledger if you clone it gives the same date as the clone not the date you cloned

Overall: Running a business with so many parts its hard to find software that can do it all but this does

It is a great tool because it combines production, art and accounting in one program.

Jul 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very thorough. In fact, there are still probably functions we could use but don't. Everyone with access can track orders through the system. Updating whenever there is new information on order is critical.

Cons: The pricing calculator is very complicated, and we have not be able to get it to work for us. There are some strange bugs that come up in the accounting every once in a while with where deposits are applied.

Overall: We can monitor progress of jobs and print lots of accounting reports that help us track how we are doing.

Very detailed system that let's you manage your business A-Z.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The thought process that went behind this to give you a 365 degree management tool. The level of detail to get to each customers sales is exceptional.

Cons: I find the customer service experience mediocre. I don't think the CS people are in tuned with the business side of things and expect the customer to understand the technical lingo. I recently submitted a minor upgrade suggestion and have yet to hear any response, even it was received or taken under consideration.

We have been shopworks user since 2001. We consider it a competitive advantage on our competitors .

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Does a great job managing information in a very detailed industry. It is built by people who have worked in and understands our industry. Handles all aspects of our business except for payroll.

Worked for us as a small two person operation and works well as a larger company.

Cons: Cumbersome to install and learn but worth the time invested. My reccommendation is to install it early in your company's growth.

Overall: The software is one of our most valued employees.

Horrid, Horrible, Terrible, Damaging To Business, Least Intuitive Software On The Planet

Feb 22, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software has a zillion features, but it is absolutely the worst software I've ever used. The only thing that was a pro for us, was when we stopped using it and changed to better more user friendly, and less buggy software.

Overall: The proported benefits were that we would be more organized and that we would make less mistakes and become very efficient. The reality is that the software was so poorly written that it is full of bugs and nuances that make it very difficult to use in a manner that helps our business improve.

Vendor Response

by ShopWorks on March 05, 2018

This customer evaluated our software for several months before purchasing. They elected to purchase a version which would run on their local server (non-cloud) which is non-refundable. They were made aware of this pre-sale and signed paperwork to that effect.

A few months after training and installation the customer wanted to return their software for a refund. When told it was non-refundable they said they would force us to by posting negative online reviews, showing up at trade shows etc.

They are bullies who don't honor agreements they sign and never made an honest attempt to implement our software. We have been in business for 20 years and have over 1000 installs. Contact us for real references who have implemented the software, had it for years, and will give you a REAL review...good, bad and otherwise.

Works well for our company!

Aug 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps your company more efficient from start to finish with orders. We are able to keep better track of inventory. Also, I like the accounting features that are offered. The customer support is very helpful, too!

Cons: The implementation of the software is very time consuming! There is a lot of information that needs to be inputed before you can start using the software effectively.

Overall: Overall, once the software is set up for your company, it runs smoothly!

Great support and customer service!

Jun 28, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is great to be able to go to one location and see all aspects of a work order and to be able to see the status of the production. We like the way we can create reports. And the ease of sending invoices and statements to customers.

Cons: We have found some limitations. Such as: Not being able to send partial invoices to customers. No easy way to track back orders for customers. Packing slip doesn't show total units. Doesn't work with QuickBooks. Unable to merge multiple work orders into one invoice for the customer. It difficult to receive a bill from a vendor and not be able to match the items.

Wondered why we waited so long....

Jul 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to see in real time the orders being entered and produced to be clear on what production time is available as well as serving as a fingertip ready database for all customers and their designs.

Cons: There are certain limitations regarding the character limit for garment color descriptions as well as how many size fields are available to use which can be confusing when using "other" for multiple sizes.

Overall: a more productive team

Overall excellent

Jul 27, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I've had ShopWorks for over 20 years. As a owner, I've learned the ins and outs of the system which has only made my business better. We've established weekly/monthly checks that makes year end books a breeze.

Cons: There are limits to ShopWorks which is frustrating. We've found work arounds but really didn't receive much guidance from ShowWorks on this. Technology is huge for our success so I need to eliminate human errors.

Makes Daily Operations Easy & Deadlines Are Met

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shopworx manages all Customer Info, Makes Quoting easy & professional. Orders are managed & Deadlines are easy to meet. The software is the best tool for daily operations from quotes, artwork and customer management.

Cons: The accounting side is not as easy to use and needs to be more user friendly. Also accounts need to be set up the way that will work best for your business.

Overall: Keeping Track Of Orders & Production is more Efficient.

Onsite is very helpful for our specific needs.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is very useful for us in the sign making industry. It allows us to follow all steps of the process from the order, to billing.

Cons: It can be difficult for new staff to learn and is not particularly user friendly. Some of the steps you are required to take in the software seem repetitive or unnecessary.

Overall: It is really the only software we have seen that can be used for our industry throughout an order, from the initial order to billing.

So Grateful for Shopworks! It truly keeps track of everything!

Jun 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is all integrated! GL, Payables, Receivables, Production, Inventory, AWESOME. we can see all orders a client has purchased in the past .. by line item and drill into the purchasing.. Analysis can be done by Customer, or item or design..

Cons: Some things are set in stone and it is a little complicated to change something if a client changes their mind after purchasing and receiving are done on an order..

Capterra-loader

SO worth EVERY penny!

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For our shop it completely eliminated chasing paper, and making sure that everyone was on the same page! It is very easy to use (after learned), and has eliminated errors in purchasing and production for us. It has stream-lined every step of production, and our entire team loves working with it!

Cons: It was difficult in the beginning implementation. We needed extra training, but it was all so worth it!

Efficient, Powerful, Analytics

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Shopworks automates a lot of tasks. Most importantly your departments are all connected based on a single order entry. Once the order is in, a few clicks and everyone can see what they need to do. If there are any changes, every department sees them immediately.

Cons: The software can seem cumbersome as it is loaded with features. Once you have an understand of how it works, then you will be able to use it to its full potential.

Overall: We saved a lot of time and effort trying to keep all of our data current. Now we can see from a desk what exactly is happening and why it happened.

Capterra-loader

Buying Shopworks was a life/business changing event. Our sales and profitability are way up!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: There are so many things I love about Shopworks it's hard to pick but if I must i'd say the Design/Production function is a big winner. This makes re-orders so easy to process and if you provide the Production print out with each order to our factory it eliminates most of the errors we used to experience.

Cons: It is fairly time consuming to enter an order properly. But that said you know the old saying "garbage in garbage out" so it's well worth doing it right the first time as futreure orders are super easy to clone and process!

Capterra-loader

Can't imagine running my business without ShopWorks OnSite

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It tracks the order from quoting to shipping

No need for another accounting software. It does it all.

It has so many features.

Cons: I just find that sometimes there too many steps. Just a few minor things that can be better but nothing major.

Overall: I used to have to use 4 different software to do what ShopWorks OnSite does. You ca go into ShopWorks and see exactly the status of each order for the whole company.

We have been using Shopworks for 8 years now, and we love it!

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It has streamlined our production amazingly well. Being able to see all our orders, with art and production method in the same place is fantastic. We can't even imagine going back to our old system of Quickbooks and paper orders.

Cons: Sometimes the accounting section is a bit lacking, but we make do and are always able to find everything our accountant needs.

This has been a large learning curve, but has been great for our business.

Jun 28, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All our departments are now integrated, so it is very easy to see the status of an order.

Tracking where your order is in the process it easy.

Cons: The product spec page is very time consuming. There are a lot of click and a lot of room for error here. Also the receiving labels are awful. There needs to be a way to print what you have received and nothing else.

After becoming familiar with the software, it was easy and useful. The speed of entry is fast.

Jun 28, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that once a specific item or category is update, all of our users can view the update. This makes life much easier, also being able to clone quotes, orders, and entries is a great feature.

Cons: In the beginning as an administrator it was difficult to give each employee access. Due to a lack of knowledge and categories for all of the functions.

Wrorks great and tracks everything

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Never miss a beat with it, always running and letting us know what is going on. Can only enter things and track them correctly or it raises a red flag.

Cons: Accounting reports and shortcuts sometimes don't work correctly. having to have multiple licenses when really some are for looking at the production board.

Overall: My business runs way smother

Its been good.

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that you have a tab section that you can go down to make sure when putting in an order you go down the tabs. This way you wont miss anything.

Cons: It seems like a lot of steps you need to go through for a simple task. The ProofStuff hasn't been working right. It seems to confuse our customers more then it helps them.

Shopworks is great for any screen printing and embroidery business!

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, train new employees, stay organized, have one platform that everyone in the company can use.

Cons: I don't have any cons for this product. Overall it works really well and I cannot imagine any other software that would compete with this for our uses.

Overall: Better organization, easy to track customer sales, easy to pull analytics, etc.

Own software

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Best in industry for all aspects of our world. In relation to embroidery, direct to screen, screen printing or heat transfer, it can do all of it, from 25k pieces to 2 pieces!

Cons: Ability to customize reports, standard reports are plentiful, but a custom report, requires technical assistance, and we pay for that.

We Have had shopworks now for over 20 Years, we don't know how we managed before we added it.

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability to archive Customers , Art, etc. and the ability of sharing with all depts. throughout the Company,form Order entry to Completed Job(shipping)

Cons: Don't have any I can think of...

Overall: great experience

Capterra-loader

Customer since 2002 - best business decision we made in our 30 years.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One system for all needs. You don't need to leave the platform. Actual screen printers created and continue to build the system.

Cons: We should have moved to their cloud option sooner. We now have access to shopworks from anywhere there is internet. The original training VHS's could put you to sleep!

We have used this product for over 10 years - they continue to improve the features

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: designed specifically for the apparel embellishment industry. Very detailed order process allows for each orders customization requirements.

Cons: would like some more features that affect our use, like additional customizable fields

Been using software for a couple of years now. Very robust integrated system.

Jun 28, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is an all in one integrated system, good tutorials for training and good customer support Bery robust accounting and production scheduling features.

Cons: Complex system if you don't know how to use it. Not much flexibility for custom mods. Import features are not great but they do exist.

Work has never been the same.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Scalability, rich training environment. We're able to easily onboard new hires. The flexibility and customer support is top rate.

Cons: Each system you encounter must be wrapped around an existing business. Any flaws endemic to existing systems flow through to the ERP, any ERP.

Overall: company-wide cohesion.

Shopworks allows to manage our business from quoting an order to producing financial reports.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Comprehensive and easy to see the status of any order at any time. Great visual indicators to easily understand the status on any given order. Easy software to learn.

Cons: Can be cumbersome with clicking in and out of screens due to the amount of functionality packed into the program.

difficult at the beginning, but easier all the time

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We have been able to document information about orders and customers and easily retrieve this iformation when needed. There are usually several ways to retrieve it.

Cons: The learning curve was tedious. I know that we do not take advantage of all of the features that are available.

Completely changed how we get stuff done in our shop

Jun 28, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: No more ciaos, no more tribal knowledge (this one is huge) always know where everything is and at what stage of production at all times.

Cons: Sure, everything is not always as you would expect but in this case, ShopWorks has covered all bases. I can't think of a thing it needs.

Overall: Everything

Overall software is great. It has everything you need to efficiently run your business!

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most is that it has an accounting module. You do not have to have multiple software programs to run your business!

Cons: It takes a good while to understand how everything works together. Start with Shopworks early in your business if possible!

Overall: Efficiency and complete information!

Capterra-loader

Great product, customer service on training could be smoother

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The software has great design, purchasing, and production capabilities. Proof Stuff is a great integration!

Cons: The software is very customizable and difficult to learn all the ins and outs initially, better training for purchasing customers from the organization would be nice.

A good all encompassing system

Jul 27, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Having the production, CS and accounting all in one system ensures that time is not spent on checks & balances.

Cons: Lack of in-house customization. An example is the statistical analysis is poor. It can all be taken into excel and prepared but some tables would save time.

Great platform, use it daily for work!

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease and smooth leasing process for applicants. Everything can be completed completely online which makes our process in the office even easier.

Cons: the whoops screen of death. Really always super minor errors that the operation team always seems to fix quickly!

Great product! Have been using it for 6 years!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how easy to use this software is. It has tons of features and has made our daily workload so much easier.

Cons: The interface look is a bit dated and could use a facelift. Integrations are not so simple but staff members have been helpful with installs.

Great features but over complicated & not user friendly for our business.

Jun 28, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All the data that is has ability to capture when entered properly. The system is very robust and would be fantastic if we knew how to use all the functions.

Cons: The interface, required training for onboarding & new reps, and inability to open multiple orders at same time. You must complete each task before closing a window or risk missing info and/or forgetting to circle back to that order. Navigating the platform is a huge issue for most of our staff, even after 7+ months. Everything we ask about is supposedly there in the platform but very hard to find and manage.

Capterra-loader

Good, Customer service is excellent. The Program itself is well thought out and helpful

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Excellent at keeping shop organized and keeping track of orders in house. The system is very intuitive and as you get to learn it, it becomes easier to figure out. The program is super deep and can be frustrating in the beginning.

Cons: Not great for contract orders. The calendar is difficult to manage and our biggest complaint with Shopworx.

Overall: Organization, of orders through the whole shop and billing process

Good, but it could be better.

Jul 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Communication. Better organization. Keeping all records from production. Accounting is good.

Good analysis system.

Cons: Installation of new features could be challenged, - Easier friendly manual or info on how to use the system will be helpful

Outstanding would recommend to others.

Jun 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All encompassing. Handles all facets from order entry, production, billing collections. If I were to add one item it would be better integration with credit card processing.

Cons: Proofstuff and email integration are a little slow at times. They seem to operate more smoothly the more each user uses them, but could be a little more responsive.

The program works well and has a variety of functions that work for our business

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use in finding and tracking orders and accounts payable. Following orders throughout the production process. The ability to search and locate orders/invoices/design etc.. by many different methods like Contact name, type of work done, Purchase order number etc.

Cons: Space to list each specific color on one line item is limited. Program has coding issues and driver issues when it comes to a specific printers and promo store functionality.

Overall: Our business runs smoothly and efficiently.

OnSite has greatly helped streamline and organize many processes of our company

Jun 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about OnSite is the ability it gives our company to have all information in the same place. If someone makes changes it is updated immediately across all users.

Cons: What I like least about this software is that there is no usage history for each user. I also wish there was a back (previous page) button.

Product has sufficiently met the needs of our business.

Jul 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The cloud based option for remote access ability is nice for our small company. The customer support team is friendly and available. They were very helpful in our business' transition to a new software system.

Cons: Operating on the cloud system can be very slow at times. The software is far more in depth than what is necessary for our small company size. At times it can be overwhelming trying to navigate through to the features needed for our smaller business size.

Very robust program with unfortunately some surprising limitations

Jul 02, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Reporting capabilities, ability to look at everything in production at one time and knowing the status, importing orders from webstores, real-time order updates, customer support usually very helpful.

Cons: Difficult to create some custom reports and then cannot save, costs not always affecting gross profit and commissions, wish there was an "Undo" in finds as the finds can become very intricate and if you choose a wrong option you have to start over.

The software is easy to work with and has some great features!

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I hate doing bank reconciliations, but with this software it is so easy to go through and check off what has cleared the bank.

Cons: Bulk invoicing is a pro, however when this software bulk invoices it sends the invoices to the sales reps and not the accounting contact. Some of my customers have been irate with me and I have to manual email the invoices to the accounting department versus having them sent automatically.

Very interesting experience, this is the forth database I've worked with and the hardest to work.

Jun 04, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It is a great way to store contacts and orders. I work out of the office, so it's very helpful that I can use it and so can inside sales support.

Cons: The software as a whole runs very slow and isn't very user friendly. A lot of unnecessary steps have to take place to finish a task. There isn't a good system for contacting customers through the system and/or storing notes after meetings.

Strong software, can export a lot, user friendly, dated.

Jun 18, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Can export a lot into Excel. User friendly. Access controls. ProofStuff. Job Costing. PO matching. Inksoft import of orders. Importing bank rec. Importing invoices from major suppliers. Good price point for a powerful program.

Cons: Can't save custom reports. Commission structure fails to account for shipping costs. EDP/Inksoft import is not 100% correct. Does not handle gift certificates accurately or modifiers. Order reconciliation can only be seen in each invoice verses via a report. No API feed to process orders to major suppliers. Dated somewhat.

Confusing, UI is terrible

Jun 04, 2018
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features. And I do not have enough good things to say about this program.

Cons: Super convoluted to use. UI is terrible, and the program will slow your order way down. To many cons to really to count.

Overall: absolutly nothing

Overall good experience, I would recommend having in house training as that was extremely helpful.

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Really like that it ties all our software needs into one program other than the graphics software of course. Adding Proof Stuff was a great thing for us they work very well together.

Cons: Can be a little overwhelming to learn especially in the accounting side of things. It is a little challenging for a non accountant like myself.

Worst software ever...

Sep 30, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: This software is so cumbersome and hard to use and full to the brim with bugs. It glitches almost every single day and our company is down for hours. The ProofStuff breaks every single day and their servers go down regularly.

If you want to pull your hair out every single day because of this poorly written software, I strongly recommend it.

How the software is set up, you can tell it was written ages ago and has not been updated since. To bypass updating their software, they run it inside of an emulated environment where they can replicate archaic programming methods that are no longer supported.

For everyday that I have to close their software and reload everything to fix their bugs, I will write a bad review.

All in one management software. No 3rd party syncing of programs. Organized

Jun 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Allows us to see all phases of the order process and change are schedules to accommodate any unforeseen issues (Back orders, approvals, etc.)

Cons: As with any management software there is a learning curve and a lot of data entry before it becomes a true click of the button software.

Overall: peace of mind

Lifesaver

Jun 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All-in-one software package no need to run accounting software or excel sheets for scheduling it does it all.

Cons: It's very robust and it does a million things but once you figure those things out it's really worth it. This is a very detailed business, so we need the ability t

Overall: Organization

This software changed my life

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Onsite is streamlined and covers every aspect of tracking imaginable. It will grow my business and I will never need another software.

Cons: There is a huge learning curve & It must be set up properly for best results. SW team is very helpful with this.