# Page 2 | OnSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is OnSite the right Production Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2902/OnSite/reviews

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OnSite

4.4 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of OnSite

## Showing most helpful reviews

Showing 26-50 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HH

Howard H.  
President  
Printing  
Used the software for: 2+ years

### "We Love OnSite"

January 12, 2022

5.0

It was clearly designed by people in our industry so the features are specific to the work we do, not a generic product that someone tried to squeeze to fit us. We've been using OnSite in the cloud so when we had to work remotely because of Covid we didn't miss a beat because we were already set up to work anywhere. It has made us more efficient and more profitable -- what more could you ask for?

Pros

OnSite is a full featured production, inventory and accounting software product that allows us to run our business very efficiently and with all the info we need in one place. The search features are outstanding making it easy to find old clients, designs and orders even from more than a decade ago. We love that every department: customer service, production and accounting can all access the same info and it eliminates running back and forth to ask questions as all the info is in the software.

Cons

The accounting module operates differently from quick books and doesn't have quite as many features. Running reports can be tricky. The learning curve for new users can be a little longer than we'd like.

Reason for choosing OnSite

We like that Onsite was a full featured software product that managed all parts of our business. We like that it is Filemaker based which we were very familiar with and it made the transition more easier.

Review Source

Greg K.  
Plan Commission Member  
  
Used the software for: 2+ years

### "When my growing company was unable to answer "Where is my stuff questions?" I knew we needed help"

July 5, 2018

4.0

Powerful data management tools to allow me to run my business no matter where i am at.

Pros

ShopWorks does not try to replicate how my mind works to run my decorated apparel business it takes daily best practices from hundreds of the most PROFITable decorators in the industry and gives me the tools to run my business better. During my research I thought I was looking for software that processed like our clip board and NCR paper order forms did. Boy was I wrong, we could have never grown to be an industry leader without the robust data management power that SW brought to our workflow. SW is a great example of "garbage in yields garbage out", to get the most out of your SW investment you must have strong management and a commitment to proven data entry procedures to get the most our of SW. The best example I can think of is when a customer calls and says I want to place a re-order but I don't have the PO, I don't remember the garment style or when I bought them but the shirt had a killer design with a patriotic eagle on it with our company name. If you SOP requires a naming convention the names the purchaser, the main 2 elements of the design along with the date you can find the requested information in just a few key strokes. If you get lazy and name the art "final proof back" you are back to the GIGO thing. Another few keystrokes and you are sending a proof to the customer with an order approval for their signature. Their is no way we could run our very successful contract decorating business without SW or something just a powerful.

Cons

Shopworks is like Photoshop or many CAD programs, I bought it for a few key features and we use those hundreds of time each week on each work station. I know I bought and paid for much more power than those key features but have yet to find the time to fully explore all the bells and whistles SW provides I am also quite frankly tired of hearing other users trash the accounting look of SW. My accountant would love for me to simply export a pretty QB end of period but SW has the same info to satisfy the IRS, my bank, my financial planner and me as the business principal. The accounting principals I have learned have made me a better business owner.

Review Source

KS

Katrina S.  
Operations Manager  
Textiles  
Used the software for: 2+ years

### "ShopWorks for Embroidery and Screen Print manufacturing"

January 14, 2022

4.0

Overall we have been very satisfied with the program. We have been able to capture our internal costs to generate our company revenue. Training is minimal.

Pros

Shopworks is an easy program to train and use. The order follows the natural flow though your company departments as if works its way through your plant. The entry of the order also enters the PO and Invoice so it creates less touch and data entry requirements.

Cons

More ability to customize and build reports that work within your company needs would be great. The accounting is basic, super basic and needs an overhaul to keep up with large size companies using the program. We feel we will outgrow it within 2-3 years time. Also to be able to set font sizes within an order type user wide. Small customizations would go a long way. Also to create quick keyboard short keys, it is a very mouse driven navigation.

Review Source

JR

John R.  
Owner  
Design  
Used the software for: 2+ years

### "Could not operate with out it!"

January 18, 2022

5.0

We have 23 users and the ease of the use of the program is key for ALL employees. It has been a reason for our continued growth. The overall customer support has been fabulous, they continue to make the program better and updates are frequently passed along.

Pros

Really all of the features are critical in one way or another. The production management and product management are top notch. We can track down any post production as well as pre production issues with only going to a couple screens. Employees are your weakest link when miss information is in the system. You can even see what they have done incorrectly and fix it so books match and customers get the proper information.

Cons

The accounting portion is not a true accounting program. We have to make a few ledger entries to balance, but who doesn’t have to do that. Ease from income statement to transactions visibility could be a little better.

Reason for choosing OnSite

It was easier to use and the price was right. Best bang for the buck by far! Worth every penny and more.

Review Source

JP

Julie P.  
Finance Director  
Wholesale  
Used the software for: 2+ years

### "Great for manufacturing, lacking for the financial side of the business."

January 12, 2022

5.0

On the business side of things, OnSite has helped us be much more accountable for the coming and goings of money. It is a great tracker for payables and receivables once you become comfortable with the system. It has an obvious lack for the financial side of the business and it very clearly lets you know there are no integrations with Quickbooks, unfortunately. If the two systems would partner, you would have the whole package for screenprinting companies.

Pros

It has organized our daily operations.

Cons

Once you work with OnSite long enough it gets to be easier to navigate but it is not straight up intuitive. Basic inputting skills do not seem to be considered by the programmers.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Needed more of a manufacturing system.

Review Source

DH

Dione H.  
Administration Supervisor  
Printing  
Used the software for: 2+ years

### "Model Tees Software experience"

January 11, 2022

5.0

Pros

The Purchasing, Receiving, Scheduling, Data/Order Entry features are the easiest ones to use out of any software that we've ever used before. I particularly like the analysis features so that you can see what you've done in the past vs today and the job cost analysis to see your profit for each order. It's visually pleasing and so simple to use! Overall, it's unmatched.

Cons

There are some search features that you offer, but are difficult to find. I would like to see a search tool with the possible search features in clearer terms.

Reason for choosing OnSite

Visually simple. Lots of features that would be helpful to solving issues we were having.

Review Source

Emerald C.  
Owner  
Printing  
Used the software for: 2+ years

### "Repeat Job Management as an imprinted is Critical"

August 1, 2022

4.0

Our overall experience is a positive and we do continue to plug away. There are times that I feel Like I could try a different system as I have had to learn to live with some of the daily issues.

Pros

I use this software system from end to end. I use it for every sale, every item that gets customized and every item I sell. This system is our lifeline for job management and job repeatability. I also use this system for purchase management, inventory and accounting. I like the fact that I am able to undertake all functions with a single system allowing us to have store all our data in one place. I also like that I can go back easily to find out what we did for a customer and easily repeat the job with the tracking within this system.

Cons

I do not care for the way that system manages inventory and accounting. I find the system doesn’t have any built in error tracking especially with regards to these two areas. There have not been enough technical advancements over the years to say that their software has incrementally improved over the years. The system is complex and I find that the tech support sometimes lacks in the area of ensuring a proper setup for the business.

Review Source

lT

liz T.  
customer service manager  
Printing  
Used the software for: 2+ years

### "OnSite in the screenprint industry"

January 18, 2022

5.0

Overall in the screenprinting/embroidery industry this program works great for the company as a whole. I don't have anything to compare it to as we've not used anything else before Onsite, but it's made life a lot easier keeping track of orders using this system.

Pros

I like the ease of use of the product. It's easy to pull up an order and see the status and plenty of spaces for users to add notes. Basic order entry is quick and easy. As a customer service clerk, I can easily pull up a customers order when they call and get all the info I need- from if the goods are all here, art approved and the production date. I don't have to hunt in several areas to get the info.

Cons

There is a lot of clicking the enter button or clicking on tabs. I wish it was a little more advanced with less clicking ok or picking something and then hitting a select button. I'm not sure if that makes sense, but sometimes I have to hit the select button a few times.

Review Source

JH

John H.  
Art Director  
Sporting Goods  
Used the software for: 2+ years

### "ProofStuff changed the way we do business."

January 18, 2022

5.0

As a small team of 4, each with our own mix of responsibilities, my production team and I rely on the easy-to-use, fast proofing tools provided by proofstuff. Getting a single design approved, an order of 20 different custom items, or allowing a customer to select one design from a range of options ProofStuff has always been our solution.

Pros

The easy interface saves me hours a week. We used to use internal email's from our local domain to send out proofs to customers. With ProofStuff I can send out the proofs, index my customers for re-orders, notify our sales team all in one step. Customer decision email notifications come right to my inbox with all the info I need to start revisions or to move right into production.

Cons

Not being able to add a conditional recipient for customer decision notifications is a little disappointing. I send all of the proofs for our entire company through ProofStuff, and would love to be able to set a custom recipient for the decision notifications on an individual proof outside of the proofs recipient, myself, and anyone that is globally set to receive notifications. That would allow me to notify the third party (our salesman) directly when one of their orders has been approved or declined.

Review Source

CJ

Cheri J.  
Pres.  
Marketing and Advertising  
Used the software for: 2+ years

### "Pros and Cons"

January 14, 2022

5.0

We had several problems with a "glitch" in the software that took to long to resolve and went through too many people at OnSite. Since that has been resolved we are very happy with the software.

Pros

The information helped our ROI/bottom line, it helps us to make good decisions based on true numbers/facts.

Cons

The setup was time consuming and we did not get enough training to understand the value of entering everything in a proper sequence. Once you understand or take the proper training the value of the organized information/reports and history is amazing.

Review Source

DP

Dawn P.  
Controller / Operations Mgr  
Marketing and Advertising  
Used the software for: 2+ years

### "OnSite - the heart of our business"

January 18, 2022

5.0

This product has allowed us to grow and keep everything organized. Without it we would require several software programs and likely additional staffing. Has eliminated a lot of excess paperwork

Pros

Integrates the whole business. No need for peripheral products or record keeping.

Cons

The returns process is somewhat clunky and requires some adjustment

Reason for choosing OnSite

Much superior product

Review Source

DS

Daniel S.  
IT Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Very good Software program"

January 18, 2022

4.0

Overall I believe our entire company enjoys using the program. It is a 1 stop location for most of our Daily needs.

Pros

It is REAL time and Multiple users can do Many facets of our business while being logged in at the same time. Managing all of our orders, to Purchasing, to Receiving, Printing, Shipping and then Invoicing... program handles it all

Cons

Filemaker pro has some settings issues. There are also restrictions on column and row sizes that REALLY need to be reviewed and fixed. We NEED to be able to create Better and more precise box labels and Packing lists for large orders. Currently this isnt available in the capacity we are looking for.

Review Source

DY

Dani Y.  
Graphic Artist  
Apparel & Fashion  
Used the software for: 2+ years

### "System Works"

January 11, 2022

3.0

It's loads better than the previous program for sure.

Pros

What I like most that it's more inclusive than the last program we had (only the sales reps had access to it, none of the artist) and because of the inclusive nature, the reps no longer have control over art and how it's entered -- in the sense that, for example, they don't always know that this design looks like a 3 colour but in reality, it's like a 6 colour becuase they forget about black, white -- as both Highlight and/or underbase so it's actually 1 or 2 more additional screens, etc. And as the Art Director, I can manage who gets assigned to what -- catch issues entered by the rep before it proceeds further into the process and avoid potentially major issues down the line. I also like the variation option --- before, on the old program, there wasn't a nice way to do colour switches -- sometimes a new design number would be generated and people might not realize. THis way, the main ID stays the same -- so we know what design is being pulled and the variation tells us which colours are being changed. It's much more streamlined this way.

Cons

Right now, what I didn't like was that after the last update, I've noticed a few ..glitches..such as missing scrolling options (before, it was hidden, you had to hover over the edge and it shows) but sometimes now even that doesn't work. Sometimes I am surprised when it does).

Review Source

BH

Barbara H.  
Senior Accounting Clerk  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Accounting Features"

January 18, 2022

3.0

Was difficult to use at first due to easily missed steps. A lot of info has to be converted to Excel to meet Company Financial Report needs. Have to have separate Payroll Software. The Receiving, Design features that tie in with our Business are excellent.

Pros

Fairly easy to use. Very good support & tutorials.

Cons

Does not include many Financial Reports in an easy to read format. Example: Cash Flow Reports, P&L that can include headings (Revenue, Liabilities, Etc), Balance Sheet. As a nonprofit having the ability to assign expenses to projects.

Reason for choosing OnSite

The Design & product features.

Review Source

BB

Ben B.  
OWner  
Printing  
Used the software for: 2+ years

### "Integrated accounting and production management are critical features that work"

January 11, 2022

5.0

The system is very robust. Support is very helpful and their online documentation is good.

Pros

Integrated features for accounting, receiving, production management, shipping and job costing make this a win

Cons

The system is very robust but complicated. With the right internal IT support learning and training of the software would allow us to further utilize the features and be more efficient

Review Source

AS

Amber S.  
Director of Operations  
Printing  
Used the software for: 2+ years

### "Shopworks is all encompassing"

January 11, 2022

4.0

The software seems to be the best on the market in terms of all of the operations it has. I like that we can manage production and do our books in one place.

Pros

We like that SW is all encompassing and keeps everything from order entry to book keeping in one program.

Cons

The software is very dated in how it looks and in some aspects of how it operates. There are key features that could be drastically improved on to make it more user friendly.

Alternatives considered

[Printavo](https://www.capterra.com/p/154421/Printavo/)

Reason for choosing OnSite

It had the most features.

Review Source

JK

Juanita K.  
Admin  
Marketing and Advertising  
Used the software for: 2+ years

### "ShopWorks Software"

January 18, 2022

5.0

It's an all in 1 software that fits our accounting, order entry and production areas.

Pros

Totally integrated software; order entry, crm, accounting, production, scheduling, shipping, inventory.

Cons

There have been many improvements over the last few years, but still need to be more Canadian friendly. There are still s few gaps in the accounting for Canadian standards, and Canadian supplier integration as well as online stores with SAGE.

Reason for choosing OnSite

The ShopWorks accounting and order entry were the strongest among all the other software.

Review Source

JR

Jacob R.  
Sales Support  
Apparel & Fashion  
Used the software for: 2+ years

### "Shopworks 101"

January 18, 2022

4.0

We need to jump all in and use it for our accounting software. Currently we operate that thru another software and it has its pros and cons, but its time we dive in.

Pros

Helps keep a detailed view of all the moving parts and it flows in a very seamless manner.

Cons

Wish there was a way to summarize and/or consolidate invoices across multiple orders for one customer.

Review Source

FF

Fadare F.  
aluminum fabricator  
Construction  
Used the software for: Less than 6 months

### "''The best ways to grow your business''"

January 30, 2022

5.0

OnSite is something that i can recommend for as long it takes for people to achieve there goals.

Pros

OnSite doesn't take long to duplicate how my brain works its day-to-day procedures for most of the other apps to emulate, to my findings, I thought I was searching for programming software that can handle a large formation of information. it was so pretty good at first, we might have never become an industry without the hearty information the board power OnSite brought to our work process. OnSite is an incredible illustration of excellence all through, to take advantage of your business OnSite venture has a solid administration and a pledge to demonstrate information section to get the best out of us. The best model I can imagine is the point at which a client calls and says I need to submit a request yet I don't have the opportunity sometimes I don't recall many of it but when I had an incredible plan with an enthusiastic bird on it with our organization name. the names of the buyer, the components of the plan alongside the date you can track down the mentioned data in only a couple of button taps the off chance that you get sluggish and name the workmanship you are back to another couple of and you are sending a proof to the client with a request endorsement for their mark. There is no chance we could run our exceptionally fruitful agreement designing business without something simple and strong.

Cons

The toughest and the most challenging thing with OnSite is the accounting sections, it took a while before it started working the way we wanted it to. it later works but gives us a tough time before run it normal it's lacking a sales automations.

Reason for choosing OnSite

because of it effectiveness and processing power.

Review Source

DF

Denise F.  
Owner  
Printing  
Used the software for: 2+ years

### "Best Investment for Our Business"

November 22, 2019

5.0

One of the best things about Shopworks is the checks and balances. I use it for purchasing and am able to match PO's with payable invoices to make sure I am being charged correctly. I love being able to find the info I need quickly with the many ways items can be searched. We use a lot of the features and learn more all the time. Every couple of years we have a Shopworks rep come in and teach us more. They are a great company to work with.

Pros

When we started using Shopworks in 2007 we were writing our orders by hand and using an invoicing program to invoice them when complete. We had no way to track the status of an order except to run around the shop and see where it was. Shopworks takes care of that with a couple of clicks. I like having the ability to get all the info on an order in one place. I can tell who entered it, if the goods are purchased, if they have been received. I can see what the design status is, what the production status is and what the payment status is. If a payment is made on the order I can see what type of payment and if it has been deposited. Shopworks has so much info at your fingertips. Their tech support is top notch and solves any issues quickly. They listen to their customer needs and continually update and improve.

Cons

It has quite a learning curve but once you power through that it's great.

Review Source

AH

Alyka H.  
Sec/Treas  
Marketing and Advertising  
Used the software for: 2+ years

### "Shopworks for Small Business"

January 11, 2022

4.0

We do not utilize all of the funcitons available, and could do more with the program than we do. We mostly use it for the basics of order entry, purchasing, invoicing, and accounting.

Pros

We like that you can do everything you need to run purchasing, production, and accounting in one place. We initially liked all the features and with the most recent updates, I can't think of anything this program is lacking.

Cons

With that said, there are almost too many features. The program is not entirely user friendly and some features/functions are difficult to find and use. We do not like that it requires an onsite desktop. In this day and age, not being able to work from your phone or tablet are cons.

Alternatives considered

[Printavo](https://www.capterra.com/p/154421/Printavo/)[commonsku](https://www.capterra.com/p/210655/commonsku/)

Reason for choosing OnSite

We would have gone with @ease, but we were too close in proximity to another company using the program. Printavo and Commonsku did not have enough of the functions we knew we would need.

Review Source

MT

Matt T.  
Director of Operations  
Apparel & Fashion  
Used the software for: 2+ years

### "Very useful product, just a little expensive."

January 11, 2022

4.0

Pros

Very good system that allows us to run every aspect of our business through the one program. It is nice that everything we need for day to day business is all in one place and we aren't having to use 3 or 4 different programs to enter orders, buy goods, plan production schedules, etc.

Cons

No web based version of the software. Would like to be able to access the system from anywhere without having to remote into a computer on site or pay for the cloud based version. It is a little too expensive to add additional users. We would like to get more users but do not think the $990 one time fee per user is worth it.

Review Source

DF

David F.  
CEO  
Wholesale  
Used the software for: 2+ years

### "Manufacturing Usefulness"

January 19, 2022

4.0

Organization, inventory, and production of jobs

Pros

Inventory, manufacturing and organization

Cons

Lots of steps and often confusing to navigate

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Not able to track inventory and manufacturing

Review Source

DA

David A.  
President  
Printing  
Used the software for: 2+ years

### "Best ERP for the garment printing industry"

January 18, 2022

4.0

We depend on this software daily, it's the brain of our business. Hands-down it's the best product in this space. Not as pretty/slick as some competitors, and there are some specific functions others do better (CRM, quoting, production scheduling), but overall this is the clear winner.

Pros

True ERP - sales integrated through purchasing, receiving, production, payables, accounting all the way to the P&L. Literally no one else in this space offers that. Lots of powerful features, and they have been upgrading it a lot more lately. They've been adding APIs, etc to help integrate with suppliers and 3rd party products, but "true" integration often requires hiring a programmer.

Cons

The sales quoting/CRM side of things is weak and a little rigid. Production scheduling needs to be built out more and modernized. The entire interface is a bit old and clunky. Not as clean/flexible/modern as competitors in terms of interface. Like SAP, with power/functionality sometimes comes more training and clicks than you might wish.

Review Source

TR

Tim R.  
VP of Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Our lifeline"

November 25, 2019

4.0

A huge time saver, also documents are professional looking and the ability to pull history from previous orders is great

Pros

This software eliminates the duplicating data entry multiple times, gives real time inventory, easy part creation and generating reports. Being able to clone orders is a real time saver especially in the awards industry. I also like being able to attach documents/images to emails or parts for visual confirmations

Cons

Needs to improve shipping section to include ship to phone number and email address. Needs to make sure that the number of characters typed into the ship to field matches/shows up on the sales order instead of cutting off city/state/zip. Faster way in sales order of "reducing quantity" of pulled line items, you have ADD feature. Faster way to "return" pulled inventory sales order, like a "Return all" feature.

Reason for choosing OnSite

We were one of the test awards companies to help make suggestions to tailor your product to our industry.

Review Source

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