# Page 3 | OnSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is OnSite the right Production Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2902/OnSite/reviews

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OnSite

4.4 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of OnSite

## Showing most helpful reviews

Showing 51-75 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Chris S.  
Office Mananger  
  
Used the software for: 1-2 years

### "Very good experience."

June 28, 2018

5.0

There are many benefits to this software. Records communication with customers and vendors. Many types of reports are offered, from reviewing CSR's current order and closed orders, reports on customer discrepancy log, reports on the quantity of any certain garment or size garment that was sold. Love this software

Pros

Love how it keeps your communication and orders organized. When customer places reorders it takes moments to create a new order. The reports are at your finger tips, checking profit margin's, ect. I can see what all CSR's are doing at any given time.

Cons

The biggest complaint I have is the software training tools are out dated. This software isn't easy to learn and when you are trying to train yourself it gets very frustrating not knowing what you are seeing isn't correct because the software had been updated. This makes learning even more difficult

Review Source

RW

Ron W.  
Sales  
Printing  
Used the software for: 2+ years

### "Software to help you success"

January 11, 2022

5.0

It takes work to implement. I would advise starting in your slowest time and train, train, train. Pre planning makes the best implementation. Start with the basics then learn more each year.

Pros

Order history for repeatability. Helps to keep track of past orders, art and products. I didn't think I needed it until I used it. Now I would be lost without it.

Cons

Not a fan of the accounting software. It could be improved.

Reason for choosing OnSite

Production scheduling and accounting integration.

Review Source

BW

Brian W.  
Sales  
Sporting Goods  
Used the software for: 2+ years

### "Software for Simple use"

January 11, 2022

3.0

I have had small issues with the software crashing but that may have more to do with our hardware's performance that OnSite.

Pros

It does what we need it to do. Moving between different departments takes a little getting used to but becomes second nature over time. This system has a work flow that makes it easier for most users to navigate.

Cons

My only complaints would be about the platform it is built off of having limitation. Filemaker is not a great system. I have been told it is moving to cloud based which will make any future developments and suggestions far easier.

Review Source

JG

Jeff G.  
Owner  
Printing  
Used the software for: 2+ years

### "We have used OnSite since 1997 & give it the highest rating possible because it delivers non-stop."

March 20, 2018

5.0

Pros

This software runs our business from incoming orders, the art process, purchasing, receiving, production, shipping and invoicing. We have two locations and 13 users that all run through one server in real time. It helps us plan how much to schedule on a given day and exactly were in the process we are, instantly, from any station. We rarely have problems with OnSite even though we use it constantly, but when we do have an issue the Tech support team gets back with us in a timely manner. The fact that this program was written by a screen shop owner/operator is really apparent as they have covered it all. Over the years there have been numerous upgrades improving the existing system & adding new features. We can not imagine running our business with out OnSite.

Cons

There is not much to criticize, but I would say that this program is SO extensive there is a large learning curve to endure. If purchasing new, you will need someone to come to your location to teach you and your employees how it works. When we purchased the program, it was much smaller in scope but it took us a long time to start using all of the features available.

Review Source

SK

Steve K.  
president  
  
Used the software for: 2+ years

### "Shopworks has made a huge positive impact on my business!"

June 4, 2018

5.0

Pros

Shopworks allows us to control and track every aspect of an order. From order entry, to purchasing to scheduling and production then billing. It's one software program that keeps track of everything we do. Shopworks also allows us to analyze each order so we can check that our profit percentages stay on track. I also like that my entire system is updated instantly so I can get real time answers at my finger tips. It's easy to see what items are produced, ordered or received and with UPS integration I can track shipments from within the program. orders don't get lost and inventory is always up to date.

Cons

The scheduling aspect of the program is great in a perfect world but with backorders and stock issues it requires a lot of updating and adjustments. The production calendar is one part of the program that we struggle with. This is mainly caused by lack of inventory from our vendors and customers not approving art on time. The concept is spot on but in real life business the production calendar needs continuous attention. I also wish there was an undo feature. Once you type something or delete something there's no going back.

Review Source

TB

Terry B.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Shopworks"

January 11, 2022

3.0

Start up was hard, takes quite a bit of time to train new staff

Pros

At time of purchase was the best system available. Support staff is very knowledgeable

Cons

File maker seems really clunky and outdated. We use hubspot side by side with shopworks to fill the voids

Alternatives considered

[Impress](https://www.capterra.com/p/125632/Impress/)

Review Source

Kelly K.  
Sales Manager  
  
Used the software for: 2+ years

### "Best software available for embroidery & screen-print companies . Couldn't run without it "

June 4, 2018

5.0

Running a business with so many parts its hard to find software that can do it all but this does

Pros

The purchasing/receiving and being able to access all parts of an order in a general location to see if its been purchased, received, produced and even paid.

Cons

When entering orders sometimes it doesn't take right away when trying to put in a color of product . You have to click 2 or 3 times if the color inst entered as a drop down choice. Also in the general ledger if you clone it gives the same date as the clone not the date you cloned

Review Source

Cory B.  
Founder, Director of Sales  
  
Used the software for: 2+ years

### "Salvation for our Promo Products Company!"

June 28, 2018

5.0

Pros

The wheels were coming off, as we were growing fast, but still using spreadsheets to track orders. Cloud hosting is hands-off and a great value. Excellent organization of designs, products, pricing. Easy to invoice and submit purchase orders. Inventory management is very robust. Accounting module is outstanding. Shipping integrations are Ok...wish they had a ShipWorks integration.

Cons

Profit/Loss and Balance Sheet reporting is rudimentary, not Quickbooks level. Little to no CRM built into the platform.

Review Source

SG

Sarah G.  
Customer Service Manager  
Defense & Space  
Used the software for: 6-12 months

### "Embroidery company use"

January 11, 2022

3.0

We've been using OnSite for years. KC has been amazing with issues, quick response and goes the extra mile to help.

Pros

Ease of order entry - integration with Shopify

Cons

Limitations that seem arbitrary. For example, colors. Characters are limited on certain forms (but not others) and as a result causes confusion in receiving and production. Number of lines are limited on the Production Spec....with empty space below. We have to actually create a second logo/production spec just to show all items.

Switched from

[Impress](https://www.capterra.com/p/125632/Impress/)

we had grown and needed a more comprehensive program.

Review Source

KR

Kyra R.  
Graphic Designer  
Apparel & Fashion  
Used the software for: 2+ years

### "Graphic Designer"

January 12, 2022

5.0

OnSite is great for collaboration! Teams can have access to all the information. I wish we used it more, as in kept all our notes in OnSite and not written on paper orders.

Pros

I like the art management. It's the feature I use most. I like how it's versatile. We can customize it to our needs as a company; whether we want to use variations or not. In fact, our company doesn't use the features to their fullest extent and wish we did.

Cons

The interface. It's not very intuitive. It's also reminiscent of old Windows programs and could use a design uplift. The features are great! There's just a lot of them, feels like a lot to chew all at once. The whole user experience seems slow and cumbersome.

Review Source

CW

Caren W.  
Bookkeeper  
Graphic Design  
Used the software for: 2+ years

### "Caren Wu Bookkeeping Review"

January 11, 2022

5.0

Great experience.

Pros

Because I have backgrounds in other accounting database softwares like SAP and Oracle, I really like the FileMaker Pro database OnSite software. The Accounts Receivable Credit Memos, Debit Memos, Payment entry templates are designed for accrual accounting. Onsite keeps the Accounts Receivable data streamlined and categorized.

Cons

I heard comments about OnSite from people who have used QuickBooks before, and they keep on complaining that OnSite is too complicated, and it does not do what QuickBooks did for them. The FileMaker Pro database has powerful search capabilities that you can track different categories, for example, if you want to track refunds, just enter "Refunds" in the field, and search that field.

Review Source

TD

Tammy D.  
Office Administrator  
Apparel & Fashion  
Used the software for: 2+ years

### "Very happy overall"

January 11, 2022

4.0

I love how it works overall. Being able to see profitability and match PO's, etc. Just makes things easier than they were before.

Pros

As the bookkeeper, I like how the manufacturing side and bookkeeping side work together.

Cons

Reports aren't attractive and some nice little features like being able to add within a field and pop up list when you start typing (like when creating a debit transaction).

Switched from

[FastManager](https://www.capterra.com/p/84102/FastManager/)

Looking for something that had more information and better flow.

Review Source

AG

Ashley G.  
Key Account Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "Best for Apparel ORders"

January 11, 2022

5.0

I have been using this software for years and am a big fan of the easy of use and design.

Pros

This software makes keeping all important information regarding apparel decoration orders in one place which makes re-orders a breeze.

Cons

There are a lot of nuances so one missed click of a button and inventory could be off forever.

Review Source

OEC

Ozan Emrah C.  
Business Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Software for Decorators First But Not Limited to"

January 18, 2022

5.0

Pros

It is very user friendly and data inside is very accessible via ManageOrders or ODBC:

Cons

ManageOrders has some room for improvement, so that integrations could be less ODBC dependent.

Review Source

LY

Laurie Y.  
CFO/Account Executive  
Marketing and Advertising  
Used the software for: 2+ years

### "Best Option in Our Inductry "

January 19, 2022

5.0

Shopworks makes daily management of complicated decorated product manufacturing so more efficient!

Pros

Full management capability from order entry to financial statements under one software package.

Cons

Not for the faint of heart...you need to establish firm procedures for who enters what data and you need to have a full understanding of accounting practices from a baseline to completion.

Reason for choosing OnSite

Most all inclusive option and best customer service!

Review Source

TD

Tony D.  
CEO  
Printing  
Used the software for: 2+ years

### "Dont waste your time or money"

January 11, 2022

2.0

I cant wait to pivot away from Shopworks and integrate to Printavo.

Pros

Theres not much to like about Shopworks when there are other platforms that are easier and operate with common sense.

Cons

The interface is clunky and counter intuitive, it is not cloud based. It cost way too much to add users. the scheduling feature is not dynamic.

Review Source

LD

Leslie D.  
Sales  
Apparel & Fashion  
Used the software for: 1-2 years

### "OnSite for Sales is Great"

January 11, 2022

5.0

My experience has been pretty good with OnSite. Working with ShopWorks \[SENSITIVE CONTENT\] and the ease of communicating with him has helped. When building our system it was a lot to take in and he always answered my calls and emails efficiently and effectively.

Pros

The functionality between the various departments is easy to see. I love how each point is integrated to see the process of an order from start to finish. I love how the integrated data can easily be analyzed and evaluated through the software.

Cons

I do not like that data can be modified or deleted by others that did not enter the data. I do not like that when information is added or changed ihat information is not stamped by the user. Therefore changes made are not able to be changed back, nor do you always know who made the modifications (or why).

Review Source

Ashley P.  
Business Managert  
Accounting  
Used the software for: 1-2 years

### "An All in One System for your Production and Business Needs"

December 20, 2019

5.0

Pros

I love that Onsite houses all our customer information, orders, accounting information and shipping information. Its literally the hub of our business. One of the features that helps me with daily information is knowing when the items have been produced and shipped that allows me to go back in and invoice the order. The shortcuts that you can set up divides your orders into smaller sections to caters to the information you need.

Cons

The number of licenses for the cost it should just be unlimited once you buy the software.

Review Source

Francine D.  
Owner  
  
Used the software for: 2+ years

### "Can't imagine running my business without ShopWorks OnSite"

March 29, 2018

5.0

I used to have to use 4 different software to do what ShopWorks OnSite does. You ca go into ShopWorks and see exactly the status of each order for the whole company.

Pros

It tracks the order from quoting to shipping No need for another accounting software. It does it all. It has so many features.

Cons

I just find that sometimes there too many steps. Just a few minor things that can be better but nothing major.

Review Source

CM

Carl M.  
MD  
Apparel & Fashion  
Used the software for: 2+ years

### "Best available for us and getting better every year."

November 27, 2019

4.0

Best so far!

Pros

Customer Support operation is excellent. They are there when you need them - which is not very often.

Cons

More extensive data sort and integration tools will provide the numbers for user's individually needs; that is make final manipulation easier. Statistic sort tools and actual performance schedules could do with more integration/development. We get to 90+% for thorough analysis and thereafter it requires extensive - laborious - excel work to polish it off.

Reason for choosing OnSite

It delivers solid, scheduling, operations and accounting reporting and retention integration.

Review Source

WL

William L.  
President/CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Shopworks is the Best!"

November 22, 2019

5.0

The support is awesome and the accounting module is very complete and helps with reporting for Sales Tax and Income Tax time.

Pros

The ease of cloning old Orders. The ease of Searching and the voluminous number of reports you can generate!

Cons

Because it is so robust the learning curve is challenging especially for me as I'm no longer young (lol) so that took a bit of time. The younger people here caught on much quicker. Once you learn it you just keep on learning new things!

Reason for choosing OnSite

I can run my own company I don't need to be a member of a group where the software provider tells you how to run your company

Review Source

ML

Mallorye L.  
General Manager  
Printing  
Used the software for: 2+ years

### "OnSite Questionnaire"

January 11, 2022

5.0

Love this and it definitely makes my job easier by keeping us organized

Pros

Ease of usage and how everything is documented so well

Cons

Sometimes it's too detail orientated in the searches - hard to find unless you have spelling correct

Review Source

MS

Mark S.  
Vice President  
Printing  
Used the software for: 2+ years

### "Very satisfied."

January 11, 2022

4.0

Pros

This software has allowed our business to bring all facets of our day to day activities under one platform.

Cons

There are certain features that we have come across that are still considered "a work in progress".

Review Source

SW

Stanley W.  
Production Manager  
Printing  
Used the software for: 2+ years

### "Shopworks review"

January 18, 2022

5.0

Good value software.

Pros

Ease of use. User friendly interface. Fits well in the screen print and embroidery industry.

Cons

No web base capabilities. Searches are slow at times.

Review Source

SS

Sharon S.  
purchasing  
Consumer Goods  
Used the software for: 2+ years

### "Shopworks"

January 19, 2022

4.0

Overall the product is good, it is easy to use and the tutorials have been very helpful.

Pros

I find the product very easy to use, the importing function has made updating vendor pricing a breeze and the importing of customer payments has saved me an enormous amount of time.

Cons

I don't like that you now have to click the edit pencil before entering instructions into a PO...it's an added step. It would be nice to be able to search preprint parts by component when importing customer payments the option to import the check or card number would be helpful as this is a reference when making deposits

Review Source

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