# Page 4 | OnSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is OnSite the right Production Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2902/OnSite/reviews

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OnSite

4.4 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of OnSite

## Showing most helpful reviews

Showing 76-100 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Wally M.  
President  
  
Used the software for: 2+ years

### "Customer since 2002 - best business decision we made in our 30 years. "

March 20, 2018

5.0

Pros

One system for all needs. You don't need to leave the platform. Actual screen printers created and continue to build the system.

Cons

We should have moved to their cloud option sooner. We now have access to shopworks from anywhere there is internet. The original training VHS's could put you to sleep!

Review Source

TO

Travis O.  
Manager of Digital Services  
Apparel & Fashion  
Used the software for: 6-12 months

### "One of the best and most comprehensive management softwares I've used."

January 11, 2022

4.0

It's leaps and bounds better than many of the specialty management softwares I've used in other fields. Their excellent support team also makes a world of difference when encountering issues.

Pros

The product makes consistency and communication between separate departments quick and effective. It is also fairly easy to access and explore.

Cons

The layout isn't always super intuitive. Also, having an edit history on orders in the software would be a tremendous help.

Review Source

Taylor M.  
Director of Marketing and Business Development  
Apparel & Fashion  
Used the software for: 2+ years

### "Great product, customer service on training could be smoother "

June 4, 2018

4.0

Pros

The software has great design, purchasing, and production capabilities. Proof Stuff is a great integration!

Cons

The software is very customizable and difficult to learn all the ins and outs initially, better training for purchasing customers from the organization would be nice.

Review Source

NE

Nick E.  
purchasing  
Textiles  
Used the software for: 2+ years

### "Onsite Kluch Nick"

January 11, 2022

5.0

Good

Pros

Very organized and easy to use. Customer support is always helpful .

Cons

Wish there was a better option for box labels . Example Being able to select line item goods that would appear on the box label instead of writing them by hand .

Review Source

MW

Michael W.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "18+ year long user very pleased with Shopworks"

January 18, 2022

4.0

I have used this program for 18 years and very pleased.

Pros

I like most that this program was created specifically for the promotional products industry. It fits our needs well and many of our company procedures are based upon Shopworks. Shopworks customer support is always fantastic whenever I have an issue or need.

Cons

I wish the program was a little more drag and drop friendly. There are a few more features I wish I could custom to my particular business needs.

Review Source

JS

Jason S.  
Owner  
Printing  
Used the software for: 2+ years

### "review"

January 18, 2022

4.0

excellent product. excellent support.

Pros

collects and manages data so all staff has access to detailed info.

Cons

not intuitive. difficult to train new users.

Review Source

NK

Nancy K.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "OnSite Software"

January 12, 2022

5.0

Pros

I really like how it's integrated with SanMar and Inksoft. I like the ease of order entry, purchasing/receiving.

Cons

Integration wasn't the easiest, but we got through it.

Review Source

Darren C.  
President  
  
Used the software for: 1-2 years

### "Good, Customer service is excellent. The Program itself is well thought out and helpful"

June 4, 2018

4.0

Organization, of orders through the whole shop and billing process

Pros

Excellent at keeping shop organized and keeping track of orders in house. The system is very intuitive and as you get to learn it, it becomes easier to figure out. The program is super deep and can be frustrating in the beginning.

Cons

Not great for contract orders. The calendar is difficult to manage and our biggest complaint with Shopworx.

Review Source

AU

Amanda U.  
Art Department Manager  
Retail  
Used the software for: 2+ years

### "Great system, user friendly after a lot of training. Company great to work with and open to feedback"

June 29, 2018

4.0

Ease of business. Great organization and readability of forms.

Pros

Usability for our business is great. Layout and overall organization is logical and easy to follow. The system has the ability to work other programs (ie. UPS) which is helpful.

Cons

Missing some key features (ie. thumbnails for variations, ability to modify message or box label templates, pop-up notifications for messages, pop-up status notifications, stamp of when Order was last edited, etc). Not able to work with Quickbooks. As we use that for our accounting, there is a lot of duplication of effort. System has to rely on uploaded catalogs instead of real-time updating of pricing. Would be great if able to pull "real-time" from the vendors versus manually changing. Have to ask for catalogs instead of Shopworks pro-actively getting and uploading.

Review Source

KH

Kim H.  
Accounting Supervisor  
Accounting  
Used the software for: 2+ years

### "Very easy to use and great options for this business. A must have!"

June 5, 2018

4.0

Ease of use and having artwork and specs in each order. Great accounting fuctions

Pros

Search tools and easy use. Promotional company must have for its benefits. Use the finder every day multiple times. Great accounting features as well. Love how can delete a transaction and start over. The utilities is set up so can have great options for security. Have been using for 7 years now and cant imagine ever not having it. Old program did not have the capabilities of this program like artwork and production calendars. Notes are in all sections and very helpful. Would never go back to a regular accounting system.

Cons

Behind the scene tech issues. Like everything in live nothing is perfect ;) Have had technical issues that were not human , it does have a trouble shooter that is great if the period is still open.

Review Source

LK

Lindsey K.  
Office Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "A great solution for Workflow and Reports"

November 22, 2019

4.0

Overall, we love OnSite. We have looked into other options, but in the end this is the product that offers everything we need and works best with our workflow.

Pros

It makes communicating orders between departments very easy and seamless when implemented properly. Being able to search by company, contact or design makes finding past orders and details of those orders easy. There are many reports that can be run to help analyze profit, cost, order types etc.

Cons

The software is so robust that it can sometimes be hard to navigate and figure out how to ask it for the information you want or how to record the data you are collecting.

Review Source

DS

Deborah S.  
Accounting Clerk  
Marketing and Advertising  
Used the software for: 2+ years

### "An Accounting Clerk's Review"

January 11, 2022

5.0

Overall the software is pretty user friendly. Being new to the company and to not have had much training, the training videos you provide very helpful.

Pros

I like to ease of moving from one tab to another and search the function in PO's (you don't have to go to the Home icon, find and enter in the PO number).

Cons

There is no payroll function in Accounting; you have to use a third-party processor. I'm still trying to figure out why the figures don't match on the reports we use for monthly sales and sales tax.

Review Source

SZ

Steve Z.  
Chief Operating Officer  
Apparel & Fashion  
Used the software for: 2+ years

### "Business Software that helps manage your process from sales order to production to financials"

January 11, 2022

5.0

We experienced significant efficiency improvements and we have streamlined our process. Gives everyone visibility as to what is happening with every order that in being processed.

Pros

Streamlines your process, integrates with shipping software, paperless, integrates with APIs and Dashboard software, etc.

Cons

Takes some time to get used to and the need to invest in the time to train and understand how to maximize the use of the software. Integrations are custom and require developers.

Review Source

CW

Cindy W.  
Customer Service Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Service is Great!"

January 11, 2022

5.0

Pros

Easy to use and integration is terrific. Best part BY FAR is the outstanding tech support provided

Cons

Some aspects are a challenge to navigate. The inability to send an email directly from Onsite is tricky and frustrating but might have more to do with how our company is set up than anything else.

Review Source

CS

Carrie S.  
Sales  
Apparel & Fashion  
Used the software for: 2+ years

### "Onsite"

January 11, 2022

5.0

Pros

Ease of use, very user friendly and functional

Cons

N/A would like the pricing to carry over from suppliers site as not many do

Review Source

JR

Johanna R.  
Office Manager  
Textiles  
Used the software for: 2+ years

### "Elegant program tailored for the Promotional Marketing Industry."

November 22, 2019

4.0

I have been using this software for more than 15 years. I am still finding features that I didn't know about which are very useful. It is all encompassing from quoting, order entry, production and accounting. There is no need for multiple programs to run our business. Shopworks can handle it all.

Pros

Shopworks was developed by people who were in the industry, so they know the needs of screen printers and embroiderers when it comes to shop management.

Cons

The tutorial videos are a little dry, and we find the webinars and interactions with tech support to be the best way to learn something new about the software.

Review Source

CG

Cindy G.  
President  
Apparel & Fashion  
Used the software for: 2+ years

### "Shop Works keeps all aspects of our business organized and in sync. Improves overall efficiency"

July 9, 2018

5.0

Please see my comments in the survey. I have recommended this software to several companies!

Pros

Organized and easy to use. Great reporting and comprehensive business management - marketing, quoting, receipt of customer orders, goods, and files, order entry, purchasing, production scheduling and tracking, QC, shipping, accounting, and follow up. Historical and planning information is easy to find and evaluate. Client records are invaluable. Saves time and money while improving our accuracy and accountability. The support team is always available, professional, and helpful - great communication!

Cons

Initial set up was challenging for us in 2002. Our company still needs to adjust some of the ways that we set up our data and use some of the modules.

Review Source

bG

barbara G.  
owner  
Printing  
Used the software for: 2+ years

### "shop works "

January 18, 2022

5.0

It has been overall very good

Pros

the ease of getting the information needed to fill orders

Cons

nothing that I can think of right now

Reason for choosing OnSite

we have been using shopworks since the beginning. Over 20 years

Review Source

HH

Hezechiah H.  
Shipping Coordinator  
Apparel & Fashion  
Used the software for: 2+ years

### "Shop works review"

January 18, 2022

5.0

I enjoy it

Pros

Very easy to use and learn to use new functions

Cons

Hard to learn sometimes for the older generation

Review Source

TC

Tesha C.  
Account Executive  
Design  
Used the software for: 2+ years

### "Shop works "

January 11, 2022

5.0

It is ok

Pros

I like that everything is in plain site.

Cons

when cloning a quote all the information is still there.

Review Source

VR

Verified Reviewer  
Inside Sales  
Consumer Services  
Used the software for: 2+ years

### "I could not run my business without it"

June 7, 2018

5.0

I only use about 60% of the program but am always learning as I go along. This program helps to find every order we have ever done. Much faster than looking up the client info from a hard copy

Pros

Like that we can send out a quote and art approval then quickly convert it to an order. Easy to find repeat orders. Easy to find what invoices are outstanding or partially paid and what orders are in production.

Cons

A lot to learn for someone who has never used it before. would be nice to have the video close to the data entry we are doing at that time. as a help button.

Review Source

MM

Mary M.  
Manager  
Printing  
Used the software for: 2+ years

### "Onsite Review"

January 11, 2022

4.0

We have been able to keep better track of orders, inventory from start to finish.

Pros

Everything from Accounting to production is all in one software program

Cons

We did have to update some of our computer hardware because of the software requirements.

Reason for choosing OnSite

More options, bigger bang for the buck!

Review Source

MG

Megan G.  
Customer Service Rep  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to use"

November 26, 2019

5.0

Over the past few months we had some issues when we were upgrading but with their technical support it made it all very easy to fix and \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] were very helpful when it came to hopping on to see the problem.

Pros

This software keeps everything organized and is very easy to use. It is great that anytime I need help or have a question their technical support usually can help me within that day to get the problem fixed.

Cons

No cons just some of the new features in the upgrade that are taking some getting used too.

Review Source

DB

Derek B.  
Owner  
Printing  
Used the software for: 2+ years

### "Production Management Time Saver"

January 11, 2022

5.0

We are able to get a more precise analysis of our business since it tracks purchases and attaches the costs to each order.

Pros

The ability to schedule jobs, track the process and invoice all in one system is wonderful. The integration of a customer portal allows better communication.

Cons

There needs to be a better notification system for orders on hold or missing things.

Review Source

TB

Tony B.  
owner  
  
Used the software for: 2+ years

### "Shopworks is a very robust software package that can handle many different types of companies."

July 10, 2018

5.0

Pros

This software can be used for various types of decorating companies. Contract work..no problem. Direct sell...no problem. Fulfillment company that pre-prints their shirts...no problem. If you are in the Promotional product, apparel/decorating business then this software can help you organize the various functions of your business from art to production to delivery!

Cons

There is always a wish list or things you would like to be done differently. So not sure I would call them cons. We are just always sending in our thoughts and suggestions hoping to see these changes in upcoming software releases. Right now we are hoping for improvements in internal messaging and job-costing.

Review Source

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