# Page 5 | OnSite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is OnSite the right Production Scheduling solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/2902/OnSite/reviews

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OnSite

4.4 (166)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of OnSite

## Showing most helpful reviews

Showing 101-125 of 166 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jeremy K.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great product"

January 11, 2022

5.0

Pros

Easy order entry and management. Covers all decoration aspects

Cons

Costly for a smaller business starting out with order management software

Reason for choosing OnSite

More specified for apparel decoration versus just order management.

Review Source

pW

pete W.  
sales  
Apparel & Fashion  
Used the software for: 2+ years

### "shopworks"

January 18, 2022

4.0

I don't think we fully utilize it.

Pros

We use it for everything, it's our total shop go to for all orders.

Cons

the fields are quirky, difficult to get around, no movable windows, no BACK button.

Reason for choosing OnSite

seemed like just what we need

Review Source

PC

Phil C.  
Managing Director  
Apparel & Fashion  
Used the software for: 2+ years

### "Academy Crests SW Review"

November 25, 2019

5.0

Excellent and still discovering ways and making it suit our needs even better.

Pros

The interaction between all of the different departments is just brilliant and time saving.

Cons

We have found some issues with some of the accounting reports and because we moved from Quickbooks where the reporting was super. I think SW could improve slightly on this.

Reason for choosing OnSite

We were recommend OnSite by (SENSITIVE CONTENT HIDDEN) and after an immense period of researching. Onsite definitely was the best.

Review Source

BO

BETH O.  
VP  
  
Used the software for: 2+ years

### "Could not run the company without !"

June 4, 2018

5.0

Pros

If you are a decorator this software is for you. Production scheduling and design specifications have helped us tremendously . Employee accountability via "activities" has helped us to move to the next level of productivity in our sales and customer service departments. The quoting calculators have been one of my favorite features and helped us to avoid most pricing errors. Support has always been there for us when we have needed it .

Cons

The learning curve. There are so many things we are still not using after 3 years. To use for promo products you have to figure out some work arounds but it is doable. The quoting module is awesome but an use some upgrades.

Review Source

JM

Jerry M.  
Owner  
  
Used the software for: 2+ years

### "We have been shopworks user since 2001. We consider it a competitive advantage on our competitors ."

March 27, 2018

5.0

The software is one of our most valued employees.

Pros

Does a great job managing information in a very detailed industry. It is built by people who have worked in and understands our industry. Handles all aspects of our business except for payroll. Worked for us as a small two person operation and works well as a larger company.

Cons

Cumbersome to install and learn but worth the time invested. My reccommendation is to install it early in your company's growth.

Review Source

TN

Tracy N.  
OFFICE MANAGER  
Retail  
Used the software for: 2+ years

### "Shopworks Review"

January 18, 2022

4.0

We have been using this system since 2007 and have not had any real issues at all. It has made our job a lot easier.

Pros

I really like the ease of processing a order. If you follow the steps, it is so simple and easy.

Cons

On the purchasing portion I wish you could see the color of the garments. Also I would like if the software would integrate with Quickbooks.

Review Source

LN

Leonard N.  
President  
Printing  
Used the software for: 2+ years

### "President"

January 11, 2022

5.0

We are a user since 2008 and we would not consider a change

Pros

The software is built for companies that want to scale and grow. It has the ability to grow and gives you the functionality that is needed with that growth

Cons

The initial learning curve was challenging.

Reason for choosing OnSite

We wanted to buy for our future vs. our present

Review Source

BA

Ben A.  
Customer Service  
Printing  
Used the software for: 6-12 months

### "OnSite User Review"

January 11, 2022

4.0

somewhat difficult to get a handle on at first, but becomes more intuitive over time

Pros

Simplified platform, fairly straight forward once you get used to it

Cons

waiting/refreshing times, locked features

Review Source

MC

Matthew C.  
Sign Shop Manager  
Design  
Used the software for: 1-2 years

### "Shopworks from Onsite"

December 27, 2018

4.0

Pros

I love how you can customize the software to fit all your needs. When it comes to setting up information about screen printing, putting in orders, colors, and handling the workflow its as good as it gets. It allows multiple users different permissions on what they can change add etc, which is useful.

Cons

The thing I like least is that we are capped out at 13 users on this and it is always a fight to be able to sign on. I am not sure why the cap the number of users on at a time, but it is very inconvenient when you need to add in an order or print a invoice

Review Source

JD

Jack D.  
CEO  
Apparel & Fashion  
Used the software for: 2+ years

### "Do more for sales tracking and prospecting...."

January 11, 2022

4.0

scheduling is great...would like more bells and whistles

Pros

Production really loves this software...

Cons

sales and quick sales reports--I wish it had some featurrs like quickbooks....quick drill downs

Review Source

JU

Jamie U.  
Production Manager  
Printing  
Used the software for: 2+ years

### "Production Management"

January 18, 2022

5.0

It has helped us run our Production Floor much better. Also much easier that all our orders are on this program and not in paper form.

Pros

I like everything that I have experienced so far with this program.

Cons

Nothing so far. We are still learning every day about this program.

Review Source

MW

Matt W.  
Vice President  
Marketing and Advertising  
Used the software for: 2+ years

### "Onsite"

November 22, 2019

5.0

Pros

The ease of moving through the program is nice. You can click through all levels of an order from start to finish. We had Peachtree (Sage 50) before and it was a beating to track things down.

Cons

It's a lot. It will take a while to get used to but once you do it is pretty easy. But at first it can seem daunting.

Review Source

CS

Carlos S.  
Director of Operations  
Apparel & Fashion  
Used the software for: 2+ years

### "Cloud Options"

January 11, 2022

3.0

It's been good, we still have lots to learn continue to utilize. I just hope you had a better trying process, the vides are not very easy to digest. Tahnk you

Pros

Its grate to be able to access form any where

Cons

The integration with mac, it could be a bit complicated at times, specially at the beginning

Review Source

TT

Tanya T.  
Accounting  
Textiles  
Used the software for: 2+ years

### "Easy to use, Works well for our Company"

June 6, 2018

4.0

It works well for our type of business, it helps with making the order process from entry to invoicing run smoothly. Locating information for analyzing is fairly easy and everything can be entered in a time friendly manner.

Pros

The ease of moving through the process of entering sale, to production, Shipping to Invoice is most convenient and makes it easy to follow the progress until completion.

Cons

Accounting for the receivables could be more user friendly and selecting information to run customer reports could be easier. A feature to lock the receiving on a PO once it reconciled in accounting.

Review Source

SN

Scott N.  
Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "This is a great tool for any business. It is easy to use and customer support is very helpful. "

June 28, 2018

5.0

Multiple tabs allow for easy access and quick look up. Allowing certain areas to be blocked from the main server is nice too.

Pros

Each tab is it's own entity which allows us to block certain sections from our main server. I love the easy use of the program and the fact it allows the company to manage every aspect of our areas in one place. When an invoice is duplicated it is indicated in red. Adding customers and customizing their field is simple.

Cons

Learning the program and allowing certain area's to be blocked locked other sections. Our company needs to access the main customer page but if it is locked no one can edit it. They have to go to another tab to do that. Time consuming to go back and forth.

Review Source

ES

Erin S.  
Owner  
Printing  
Used the software for: 2+ years

### "Exponential Growth"

January 11, 2022

5.0

Pros

Shopworks is the tool we needed to scale and grow!

Cons

Because it is such a powerful tool, it is easy to get lost while trying to learn all its features. We found learning basic features one at a time worked best.

Review Source

jM

james M.  
ceo  
Textiles  
Used the software for: 2+ years

### "northwest embroidery review"

January 11, 2022

5.0

it is reliable.

Pros

its easy and industry specific. It is easy to train a new employee to use

Cons

production status, can't use a bar code system with the softwear

Review Source

JD

Jeff D.  
Owner  
  
Used the software for: 2+ years

### "Overall software is great. It has everything you need to efficiently run your business! "

June 4, 2018

4.0

Efficiency and complete information!

Pros

What I like most is that it has an accounting module. You do not have to have multiple software programs to run your business!

Cons

It takes a good while to understand how everything works together. Start with Shopworks early in your business if possible!

Review Source

MI

Michael I.  
President  
  
Used the software for: 2+ years

### "Very detailed system that let's you manage your business A-Z."

June 5, 2018

4.0

Pros

The thought process that went behind this to give you a 365 degree management tool. The level of detail to get to each customers sales is exceptional.

Cons

I find the customer service experience mediocre. I don't think the CS people are in tuned with the business side of things and expect the customer to understand the technical lingo. I recently submitted a minor upgrade suggestion and have yet to hear any response, even it was received or taken under consideration.

Review Source

SM

Sandy M.  
Pres/Owner  
Consumer Goods  
Used the software for: 2+ years

### "Love it!"

January 11, 2022

5.0

EXCELLENT! We love it!

Pros

Stream lined the production of each order.

Cons

Just the initial learning curve! The software is awesome, just took us a while to master it!

Review Source

HW

Hunter W.  
Executive Assistant  
Printing  
Used the software for: 1-2 years

### "Shopworks Review"

January 18, 2022

4.0

It is great

Pros

The product is easy to use and easy to learn

Cons

There is not much customizability. I wish it was more friendly like excel where I could make different tables within the application

Review Source

CP

Carole P.  
Project Manager  
  
Used the software for: 1-2 years

### "Great support and customer service!"

June 28, 2018

2.0

Pros

It is great to be able to go to one location and see all aspects of a work order and to be able to see the status of the production. We like the way we can create reports. And the ease of sending invoices and statements to customers.

Cons

We have found some limitations. Such as: Not being able to send partial invoices to customers. No easy way to track back orders for customers. Packing slip doesn't show total units. Doesn't work with QuickBooks. Unable to merge multiple work orders into one invoice for the customer. It difficult to receive a bill from a vendor and not be able to match the items.

Review Source

KC

Kelly C.  
Office Manager  
Consumer Goods  
Used the software for: 2+ years

### "Works well for our company!"

August 24, 2018

5.0

Overall, once the software is set up for your company, it runs smoothly!

Pros

It keeps your company more efficient from start to finish with orders. We are able to keep better track of inventory. Also, I like the accounting features that are offered. The customer support is very helpful, too!

Cons

The implementation of the software is very time consuming! There is a lot of information that needs to be inputed before you can start using the software effectively.

Review Source

JS

Joseph S.  
President Sales & Marketing  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Horrid, Horrible, Terrible, Damaging To Business, Least Intuitive Software On The Planet"

February 22, 2018

1.0

The proported benefits were that we would be more organized and that we would make less mistakes and become very efficient. The reality is that the software was so poorly written that it is full of bugs and nuances that make it very difficult to use in a manner that helps our business improve.

Pros

The software has a zillion features, but it is absolutely the worst software I've ever used. The only thing that was a pro for us, was when we stopped using it and changed to better more user friendly, and less buggy software.

Review Source

Response from ShopWorks

March 5, 2018

This customer evaluated our software for several months before purchasing. They elected to purchase a version which would run on their local server (non-cloud) which is non-refundable. They were made aware of this pre-sale and signed paperwork to that effect. A few months after training and installation the customer wanted to return their software for a refund. When told it was non-refundable they said they would force us to by posting negative online reviews, showing up at trade shows etc. They are bullies who don't honor agreements they sign and never made an honest attempt to implement our software. We have been in business for 20 years and have over 1000 installs. Contact us for real references who have implemented the software, had it for years, and will give you a REAL review...good, bad and otherwise.

AE

Anita E.  
Manager  
Printing  
Used the software for: 2+ years

### "Shopwork/OnSite"

November 25, 2019

5.0

Pros

This software is fantastic for the screen printing, embroidery business. We especially like how easy it is to look at the production schedule and cost analysis.

Cons

Not sure if this is a con, but it took some employees a little longer to learn it.

Review Source

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