Carson, Dunlop & Associates

Horizon Inspection Software


5 / 5
39 reviews

Who Uses This Software?

Home Inspections, Residential Inspections, Commercial Property and Building Inspections


Average Ratings

39 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month/user
  • Pricing Details
    Annual billing options available
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Carson, Dunlop & Associates
  • www.carsondunlop.com/horizon/
  • Founded 1978
  • United States

About Horizon Inspection Software

Get everything you need to run a successful inspection business - from integrated scheduling, report writing, automated marketing tools, mobile app for Android/iPhone. Create stunning inspection reports that clients love and win you new business. Horizon is the ONLY inspection software created by inspectors for inspectors. Trusted by small and large inspection companies. Free updates and legendary training & support included.


Horizon Inspection Software Features

  • Billing & Invoicing
  • Color Codes / Icons
  • Comment Library
  • Commercial Inspections
  • Credit Card Processing
  • Photo Editing
  • Repair Estimates
  • Report Summary
  • Residential Inspections
  • Sketching
  • Templates
  • Video
  • Voice Notes

Horizon Inspection Software Reviews Recently Reviewed!


We get more inspections because our report looks the most professional!

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about Horizon is the interface and the report appearance when the clients get it. When other inspectors are out there putting word documents together or excel sheets with a couple of pictures at the end they can't even come close to comparing. With Horizon we provide a 40-60 page report with 80-100 digital pictures that takes about the same amount of time as them putting together a word document that makes a bad impression on the client and the realtor along with anyone else that sees it. Combine a great inspection, with outstanding customer service and a report that will impress all on its own and we have a template for success in this business, and in fact, we grow about 20% every year.

Cons: I'm picky because I work with it every day and after comparing the other software products there are a few things I wish was better. One was for more picture storage (you get like 200) but for those 4 families and such more would be better. Also we need a scroll bar for preset canned statements in the tablet/OS version like the PC version has. Lastly I would like to see more options for picture editing and flagging pictures.

Overall: Horizon has been great to work with and the support team is a great help whenever you need him. My other inspectors all love it as well and we have brief experimental moments with other software platforms, but always keep coming back complaining about the others. It's easy to navigate, easy for me to track my business, and allows great access options to I can monitor and check on my other inspectors work.

Vendor Response

by Carson, Dunlop & Associates on April 17, 2019

Great to hear from Inspection Professionals like you Matthew and much appreciated! And congratulations on your growing business!
Horizon stores all inspection photos, report items, comments, communications, and more for you. Increasing the storage capacity was a big hit with Horizon Inspectors.

Horizon Brings Me More Business

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Clean reports

Built in features that help educate my clients

Additional features/links to help real estate agents put together inspection objections

Business at a glance section helps keep me on track

Cons: Photo limit is a little low

Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

Overall: I cannot say enough good things about Horizon. The reports come out well organized and clean. My clients and the realtors I work with love the ease of navigating through the reports with the section tabs. The reports provide so many helpful illustrations and links that assist with educating my clients. The additional tools such as the action list help me get more referrals and business from realtors. Realtors appreciate anything that helps make their jobs a bit easier. From a business standpoint it has really helped me stay on track and continue to grow. I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received. This helps protect my business. If I ever have any questions, the staff is very responsive and takes care of any issues quickly. Horizon has put out a top notch product and great service to go with it. I can't thank them enough for helping me grow my business!

Vendor Response

by Carson, Dunlop & Associates on March 05, 2019

Hi Alex, thanks for your review. We're glad that Horizon is helping you grow your business and we always invite any comments for improving our product.

We also have some terrific news for you. We just increased the photo limit to 200,. One of the many benefits of being a Horizon user is that we continuously provide updates. And your comments help us do just that.

Very good, but could be excellent

Apr 24, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy Report generation and field notes.

Marketer is great for automatic Communications.

Cons: Lack of simple additions that would make life easier for home inspectors. Examples. Customer contact information phone number excetera in Google Calendar entries. The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want. Also, an indication of whether it is paid or contract signed at the homepage would be very useful.

Repetitive standardized tasks could be simplified. For example custom report type selections on the report publishing page. For example a drop-down menu could be report type A, and when selected it would automatically check certain of the option boxes, fill out the email, and put the typical email addresses, for example to the client and CC the realtor.

Having to click okay every time I take a picture in Horizon mobile for Android is redundant because if I click back I will end up in the same place.

Not being able to swipe left or right in the mobile on Android to select description or recommendations.

Overall: Quick and fast report generation. Required items checklist is also very helpful. Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick.

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Thanks for your feedback and suggestions. I will pass this along to the team. We'll soon be adding a feature allowing you to submit and rate feature requests mush easier.

Great software, superior support

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I can do the field work on my phone and its available instantly on my computer when I get back to the shop. Its possible to do the entire report on the phone, but I'm sure anyone over 45 appreciates a desktop screen size for proofing the report before sending!

Cons: There can be a lot of blank space in the final report, agents gripe about the length of some reports and its mostly blank areas at the end of sections or sometimes it will put just one photo on a whole page. There is a way to eliminate this with their custom report writing, but its springtime and I don' really have time to learn to use it. I'll update this after the spring rush is over and let everyone know how it works.

Overall: Horizon has always been great to work with . If there is a problem or an improvement needed you get an actual person when you call in and they know the program backward and forward. They've never left me stranded on an inspection. I tried a couple of other inspection programs and I continue to use Horizon because of their fantastic customer support.

Vendor Response

by Carson, Dunlop & Associates on May 02, 2019

We're glad you and your clients are happy with Horizon! I can honestly say everyone on our team is passionate about what they do. I'll share your feedback with the team.

Long time user

Jun 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: My favorite feature is the off site data storage.

Cons: It's not free. Kidding aside, it does represent excellent value.

Overall: As a long time user of the Horizon software I am very pleased with the product and the service. Over the years the software has been improved and updated regularly without my involvement. The customer service is excellent - an important feature for a one-man operation such as mine. I have received compliments from both clients and agents on the report quality. Although there was initially a learning curve to overcome the report writing time has now become very reasonable. I recently read an online comment about the Horizon software where it was referred to as the gold standard. I fully agree! representative

Vendor Response

by Carson, Dunlop & Associates on June 17, 2019

Thank you Jean! We appreciate the experience and knowledge you bring with your review. Glad the Horizon team and software has been a good fit for your business.

Steady as she goes

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Horizon has never let me down. It's robust platform has never left me without the means produce a report.

Cons: Page breaks can make reading the report awkward. There is a solution but I find it a bit of a bandaid type of solution. And it adds time to the reporting process.

Overall: I'm overall very pleased. Good group of user helps when tweaking narratives. Support has always been quick and responsive.

Vendor Response

by Carson, Dunlop & Associates on March 17, 2019

Thanks Mark, we appreciate your feedback. Our new Report Designer allows you to manage those breaks. We spent a considerable amount of time and effort on developing this new feature. We encourage you to have a look at the following information to learn a bit more about Report Designer.
https://horizonhelp.zendesk.com/hc/en-us/articles/360016317693-Report-Designer-Overview

Horizon for Specway

May 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible platform which accommodates all my aspects of inspecting. Residential, commercial, Environmental, and others. This saves me from buying (or subscribing) multiple platforms.

Cons: The billing is in USD only. All my accounting is in CND. Conversion must be done every month for accurate bookeeping.

Overall: Horizon has provided me with not just the report writing software, but a variety tools and third party integrations to simplify my work day. Horizon is continuously improving and growing it's capabilities with little to no monetary increase to the end user.

Vendor Response

by Carson, Dunlop & Associates on May 07, 2019

Glad to see you're taking advantage of advanced features in the Horizon toolkit. We use and trust our 3rd party partners and happy to make them available to Horizon Professionals.

Horizon is a great report writing suite

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Horizon is pretty progressive - I find it intuitive to use and constantly improving.

Cons: The final look of the report could use some updating, and I believe Horizon is working on that constantly.

Overall: I have used Horizon for over 6 years now, and while I have looked at a few other software providers, none has shown me any reason to move away from Horizon. I would (and do) recommend Horizon to my colleagues.

Vendor Response

by Carson, Dunlop & Associates on March 11, 2019

Thanks Leigh! We are constantly working on introducing more flexibility to our reports and with the new Report Designer, you can take complete control over the appearance and presentation of your inspection reports.

You can read about the new features of Report Designer at https://www.carsondunlop.com/horizon/features/report-writing/

The Best of The Best!

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.

Cons: There's nothing I don't like about it. If there's an issue they address it promptly.

Overall: My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.

Vendor Response

by Carson, Dunlop & Associates on March 07, 2019

Thank you for your recent review on Capterra! We enjoyed reading your review and appreciate your honest and professional feedback. There is so much industry history with our staff and company in and hearing stories like yours it's truly amazing. I shared your appreciation with our team.

Horizon will make you stand out

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Horizon produces an easy to understand report that looks great and makes you stand out. You can personalize and add your own items to make report writing much faster.

Cons: It doesn't have the ability for you to use videos unless you upload them to you tube.

Overall: We operate as a team to do inspections. It allows us to each inspect different systems , it all uploads to the same report. It has helped us to be fast and effiscient. Less time report writing equals more time for Inspections and higher profit for your time spent.

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Hi Kenny,
Thanks for the great review! We're happy to know that we could help your team save time writing reports and increase your profit earning potential!

user friendly

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: total package . A complete business package

Cons: Do not have issues with the software. it is basically my lack of skills that limit what I can do. The continuing support is very important. I do not like the thought of getting a Ticket for service because this adds to the response time.

Overall: very good

Vendor Response

by Carson, Dunlop & Associates on March 05, 2019

Hi Tom,

Thanks for your review. We appreciate your feedback. We provide several webinars on a consistent basis that allow you to gain useful knowledge that will increase your user experience and the benefits you get from Horizon software. You can go to this link anytime to see what webinars are available.

https://www.carsondunlop.com/horizon/horizon-training/

Good but not great

Apr 24, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The report that the software generates is second to none

Cons: Feels more dated than some other software

Overall: I really like the reports that horizon generates. The app is easy to use to capture inspection data once you've got it mapped out. I don't like that it's still tied to a desktop. It's feels antiquated. There should be more options on the app like video recording and full photo editing. There should be no need to ever sit down at a desk to finish up the report.

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Hi Mike,

Thanks for your review. We appreciate your comments and we are working hard to provide continuous improvement for Horizon. We will keep you updated with new changes as we make them.

Team Horizon

Why I Use Hirizon

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data entry - text and pictures - is easy and the published appearance is totally professional.

Cons: Most homes contain similar data that will always reappear in from home to home. For ease of entry Horizon is best organized using simple templates which cover these items take which take time to draft and organize. Once you've invested that time though it's easy sailing.

Overall: Horizon allows me to prepare detailed, good looking reports that my clients love.

Vendor Response

by Carson, Dunlop & Associates on May 07, 2019

Really appreciate your feedback. It's great to hear from multi-inspector firms like yourself and the folks at Mike Holmes Inspections.

Home Inspection Report Writing Software

Apr 30, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.

Cons: The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

Vendor Response

by Carson, Dunlop & Associates on May 01, 2019

We appreciate you taking the time to comment Tom!
We're glad you and customers love the professional format, content and overall presentation.
We'll reach out to show you more cool features to customize text and layout.

My Horizon

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The App :The ability to create a report in live time ,inserting pictures and comments of concerns while onsite limits the liability of forgetfulness .

The desktop : The ability to import from different external sources into the report, allowing the Inspector to create a informative and illustrated inspection report for Clients .

Cons: Not all at desk features are available on the Phone app .

Vendor Response

by Carson, Dunlop & Associates on April 15, 2019

Thanks for the great feedback Murray! The mobile app is a great way to collect the data you need in the field and save time when writing your report.

Love it!

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very clean and professional report! Myself an my clients like the live links to switch between sections of the report.

Cons: There not very many options in the infield app in regards to the annotations on the pictures which means more time at home on the computer verses spending time with the family.

Overall: The customer service department is outstanding! They are constantly adding new features and upgrades.

Vendor Response

by Carson, Dunlop & Associates on April 26, 2019

Hi Chris, we appreciate your review. We're proud of how unique and effective the report is to use for Home buyers. If your clients love your reports then we've done our job.

Not the cheapest and for good reason

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to schedule, report and publish very professional looking reports to my clients

Cons: Price. It is inline with one other provider that I know of, but far more expensive than others. The necessity for paying in US dollars and being in Canada only inflates the cost of use.

Overall: I have been using the package for over 5 years now and I am impressed with the overall ease of use and look of the reports. Clients seem to like them as well.

Vendor Response

by Carson, Dunlop & Associates on May 09, 2019

Great to hear your clients love your reports! They are a major contributor for design feedback on Horizon's professional presentation and content.

Horizon Inspection Software

Apr 16, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like including both factual pictures and illustrations in my report. I like the fact it is web based.

Cons: I wish I could do a report in no longer than 1 hour. It takes about 2 to 3 hours to complete the report.

Vendor Response

by Carson, Dunlop & Associates on April 17, 2019

Your feedback is greatly appreciated Kelly. As Educators, Software providers and Home Inspectors we strive to provide value and professionalism into everything we do. Contact us directly or visit our blogs about report writing to see tips for best practices and optimize report writing.

Horizon is the communication foundation for your inspection business.

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is easy to use and provides the customer with a detailed report that is attractive and easy to understand.

Cons: It would be nice if you could add videos.

Overall: The system is easy to use and provides the customer with a detailed report that is attractive and easy to understand.

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Matt, we Thank You for taking the time to provide your feedback and thoughts. We're happy to hear how well Horizon has been working for you and that your clients love the professional reports you create.

My opinion about Horizon report software.

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to understand and use. Very user friendly.

Cons: I find the mobile app very difficult to use and maneuver. I just don't get it at times

Overall: Very please with the software and the ability to change things up and keep things in order for better report writing.

Vendor Response

by Carson, Dunlop & Associates on April 26, 2019

Hi Chris, thanks for your review of Horizon. You have a complete list of inspection content on all platforms, which can be a lot on smaller devices.
We'd be happy to give you a personal tour and tips using Horizon Mobile.

Best reporting on the market

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and multi-user function. I love the auto diagrams that can be added to the report. The formatting of the report.

Cons: Most of the issues I have had have been fixed with upgrades.

Overall: I've been using this for 8 years full time and it has been a huge help in keeping my business with the best reporting in my market!

Vendor Response

by Carson, Dunlop & Associates on May 02, 2019

Thanks for your feedback Josh! We think so too and glad to have you on board as we grow and innovate.

Best by far

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: An easy to use, and quick report writing program.

Cons: I've had to write several recommendations that were missing from the software.

Overall: I've utilized many home inspection report software packages in the past. Horizon in my experience is the crown jewel.

Vendor Response

by Carson, Dunlop & Associates on May 01, 2019

Very much appreciate your review Ryan! As a home inspection company ourselves, we're able to design reporting features to simplify, save clicks and time.

Easy to read reports

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it produces reports that my clients can easily read.

Cons: That items I create don't save past notes & implications.

Overall: I get referrals because of the high quality reports it produces.

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Hi Doug,

Thanks for your review. Our Report Writing feature is constantly getting better. You can learn more about our new Report Designer at https://www.carsondunlop.com/horizon/features/report-writing/

User for years

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adds the implications and professional photos

Cons: I'm not tech savvy, there are a lot of auto features that I don't take advantage of

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Hi Rich,

Thanks for your review. We appreciate your comments. You can have a look at the many webinars we have that will provide you more information on how to access those auto-features.

https://www.carsondunlop.com/horizon/horizon-training/

Long term client

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use and how professional the report looks when completed.

Cons: Reports cannot be completed and sent out on a mobile phone.

Overall: Any issues I have had with Horizons has been addressed immediately. The rep is great to deal with.

Vendor Response

by Carson, Dunlop & Associates on May 09, 2019

It makes us very happy to have been working with you for so long Ron. Looking forward to coming out your way again soon.

Best in my opinion

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its easy to set up and start using. Very impressed with the ability to customize using my logos

Cons: Not really crazy about the time zone setting

Overall: EASY TO SHARE WITH CLIENTS AND AGENT

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

Hi Frederick,

Thanks for your review. We appreciate your comments. We are constantly updating the features and will keep you informed of any new changes.

Team Horizon

Great Software

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and great report for clients

Cons: Some items reported as bugs still remain after a number of years.

Overall: I will keep using this product as long as I can.

Vendor Response

by Carson, Dunlop & Associates on April 17, 2019

Thank you for ranking Horizon so highly Gary! Horizon continues to develop and keep our infrastructure up to date. We appreciate your cooperation and patience as a Horizon Professional.
The Horizon Team

Good product..but

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease of use most times...clients and real estate like it .

Cons: Geared too much Canadian customers. I'd like to be on a team for US users.

Vendor Response

by Carson, Dunlop & Associates on May 02, 2019

We appreciate your feedback Monica. Clients and agents provide important feedback in our business. Horizon is the only software fully customizable and designed for all of North America.

President

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works well for commercial and residential

Cons: All is good with Horizon I have no complaints.

Overall: Great user experience and great training support.

Vendor Response

by Carson, Dunlop & Associates on March 07, 2019

Thanks for your review on Capterra and for being a Professional Horizon customer. We enjoyed training with your team on both Residential and Commercial business lines.

Best report system

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to learn. It becomes second nature. It is extremely reliable.

Cons: It's available for my competitors to use.

Overall: It fits right into my needs.

Vendor Response

by Carson, Dunlop & Associates on May 03, 2019

Thanks Rich, I love it!
Keep an eye out for more updates coming soon. We'll notify you in the newsletter and message board for updates.

Owner/Inspector

May 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Personalized narrative options

Automatic payment platform

Cons: No negative issues. Easy to use for me and my employees

Overall: Great feedback from clients on report layouts

Vendor Response

by Carson, Dunlop & Associates on May 10, 2019

Great to hear your clients are impressed with your Horizon reports. It's great to be working with your team!

Year in review

Mar 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Integration ;with, Google calendar, payment processing, homebinder and several other 3rd party.

Customization : make it feel the way you want, professional

Designed by industry leaders

Cons: Blank spaces on report between sections looks unprofessional.

Glichy host possibly causes application to freeze on occasion. Customer support just tells you it's fine.

Price listed in US funds which shows it true target market.

Nothing else.

Overall: Personally don't understand why other inspectors are not using Horizon. I have tired several and nothing compares to them quality of thea reports.

Vendor Response

by Carson, Dunlop & Associates on March 11, 2019

Thanks for your feedback Kyle! Our latest release of Report Designer gives you unlimited formatting control to remove white space, resize images and more. We're happy you know Horizon delivers the most Professional report in the industry.

Second to none

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is easy to use and edit and the support while seldom needed is great. I have agents who only use me because of the quality and simplicity of reading the report. The appearance of the finished product looks clean and very professional.

Cons: I honestly can't think of anything as this software has it all.

Overall: I've received many compliments on the look of the report from both agents and clients alike.

Vendor Response

by Carson, Dunlop & Associates on March 07, 2019

Thanks Richard for your review. We continue to make our report writer easier to use and more flexible. Your input is always appreciated.

Why I chose Horizan

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customizable

Easy and fast set up

Customer support

All inclusive

Cons: I compared horizan to 3 other programs and haven't found anything I dislike yet

Overall: I have even been able to modify the report process to allow use for mold and air quality tests

Vendor Response

by Carson, Dunlop & Associates on March 05, 2019

Hi Ed, thanks for your review. We are glad that you are able to customize Horizon software to better fit your needs. Your comments are much appreciated and we will continue to provide flexibility and additional benefits through future updates.

Great check list software, but fails to allow for a library of specific narrative

Mar 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: The interactive nature of the reporting, scheduling , billing etc

Cons: I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs. I understand that one can refer to the last comment, but I don't think you can scan a library of comments for quick reference to one that meets ones specific needs.

Overall: I feel a need to describe specific issues of the inspection with narrative comments, and although 'Horizon' allows you to view the last comment, it has no allowance for reference to a library of past related comments that I have made, which I could reference to a current situation.

Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report.

I prefer a narrative based report and being able to refer to my past comments, rather than a checklist report.

Recommendations to other buyers: I think Horizon could fairly easily meet the needs of those interested in a narrative report style by facilitating a library of standardized comments. You could probably take over both those market segments.

Vendor Response

by Carson, Dunlop & Associates on August 17, 2017

Hello Doug, We appreciate your feedback and trial of Horizon Inspection Software. Horizon comes loaded with over 6000 comments ready for Home Inspectors to use out of the box.
Horizon lets you easily add custom comments on the fly to build your narrative library. Use our Power Search and SpeedWrite features to save time reporting.
We'd be happy to arrange a free demonstration or help with your specific needs at carsondunlop.com or 800 268 7070 ext. 243

Home inspector

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use easy to train apprentice clear guidance on tablet computer or phone.

Cons: Limited to number of photos to use and not sure how to remove items I entered

Overall: Excellent

Vendor Response

by Carson, Dunlop & Associates on April 25, 2019

We appreciate your feedback Karen. Centralized management, content and control makes it easy for Multi-inspector firms to add new inspectors.
Be aware we recently increased photo capacity to 200/report.

Software challenge

Oct 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I have completed over 1300 inspections using Horizon software before switching from different software. Horizon reports are the easiest for a homeowner to understand. I have yet to see a report as complete, ease of use, understandable without a key to read, with support when needed. My challenge was to find an easy to write, understand report writing software which ended with Horizon. Other inspection companies do not come close. (Homeguage has a lot to offer but Horizon in my opinion is more user friendly)

Vendor Response

by Carson, Dunlop & Associates on October 31, 2016

Thank you from everyone in the Horizon Team Ken! As a cloud service we take pride in working with our Professional Inspector community and love hearing about your successes!
Thanks again, John

Great Reporting Package.

Mar 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I switched to Horizon from another package. There are several features within Horizon which many other packages simply do not have. Now is it the best, well that certainly is a matter of opinion. It is not the least expensive, so if price is an issue then you may wish to look elsewhere. If pricing is not a major factor, then take a look, I think you will like what you find.

Vendor Response

by Carson, Dunlop & Associates on March 02, 2016

Hi Robin, We appreciate honest opinions from Horizon Inspection Professionals. We're happy to answer questions or discuss added value, tools and services included.

Thanks,
The Horizon Team

i've been using this software since 2008 and I'm very satisfied with it

Jun 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: easy to customize when necessary and support staff response is always A+

Vendor Response

by Carson, Dunlop & Associates on March 02, 2016

Thank you James! It's great to hear from Horizon Professionals in the field.
The Horizon Team