# Horizon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Horizon the right Home Inspection solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/29052/HORIZON/reviews

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Horizon

4.8 (105)

[View alternatives](https://www.capterra.com/p/29052/HORIZON/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Horizon

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

DB

Dan B

OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“The realtors love the Action Item list that gets generated along with the report as this makes their job easier when they are developing their "ask" list for the seller. “

June 9, 2023

WD

Winfred D

Inspector Real Estate, Self-employedUsed the software for: More than 2 years.

“The downside is unable to edit with the program on you devices have to wait until I get back home and connect with my laptop, and also add function like low, medium, and high priority items, but other than that awesome product.“

September 26, 2023

DB

David B

Home InspectorInformation Services, Self-employedUsed the software for: More than 2 years.

“The owner(s) of the company often do live webinars to help train you better how to use and implement the software to improve your workflow and build your company. “

September 26, 2023

JO

John O

Home InspectorReal Estate, Self-employedUsed the software for: More than 2 years.

“It usually lead to waste of time for me editing my photos and increase the time for me to turn out my report.“

September 27, 2023

FK

Faiz K

Home inspector, OwnerConsumer Services, Self-employedUsed the software for: More than 2 years.

“Apart of the features that horizon provide, it’s an amazing marketing tool for my business, most of my clients end the report discussion by admiring the report layout, details, pictures quality and many more.“

February 3, 2023

DB

David B

Home InspectorInformation Services, Self-employedUsed the software for: More than 2 years.

“For example, when I add my own comments, or my own defect, sometimes it comes out weird in the report.“

September 26, 2023

MA

Matt A

Home InspectorReal Estate, Self-employedUsed the software for: More than 2 years.

“I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports.“

September 18, 2023

RE

Russ E

Home inspectorReal Estate, Self-employedUsed the software for: More than 2 years.

“The expense and issues for the past 18 months, still waiting for new software launch.“

September 26, 2023

## Showing most helpful reviews

Showing 1-25 of 105 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KL

Kenny L.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Horizon will make you stand out"

April 24, 2019

5.0

We operate as a team to do inspections. It allows us to each inspect different systems , it all uploads to the same report. It has helped us to be fast and effiscient. Less time report writing equals more time for Inspections and higher profit for your time spent.

Pros

Horizon produces an easy to understand report that looks great and makes you stand out. You can personalize and add your own items to make report writing much faster.

Cons

It doesn't have the ability for you to use videos unless you upload them to you tube.

Review Source

Response from Carson, Dunlop & Associates

April 25, 2019

Hi Kenny, Thanks for the great review! We're happy to know that we could help your team save time writing reports and increase your profit earning potential!

DH

Dirk H.  
Owner Home Inspector  
Real Estate  
Used the software for: 2+ years

### "It isn't for everyone, not everyone wants to have amazing reports they just want the bare minimum. "

March 24, 2022

5.0

Honestly, if you take the time and effort this is the go-to product for myself and my customers.

Pros

It can be used for many functions and add ons to make the software personal to each customer, it allows you to be in control and write it as if you were writing a manual for the homeowner.

Cons

It takes a little time to get everything you want in the right section including verbiage.

Alternatives considered

[Spectora](https://www.capterra.com/p/157144/Spectora/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/)

Reason for choosing Horizon

There were a few more choices, but can't remember them all, even the free software that the school provided. I find that Horizon is the number one choice and choosing the software that fits the best for me and my clients is crucial.

Review Source

Response from Carson, Dunlop & Associates

March 25, 2022

Hello Dirk, Thank you for your sharing your experience using Horizon. Homes are complicated, your software should help cover it for you.

GH

Gerald H.  
Home Inspector  
Real Estate  
Used the software for: 2+ years

### "Software with very bad Service ,, will steal you clients "

May 30, 2024

2.0

As I said,, looks cool but overall experience is worse

Pros

Software looks very nice but they will take you clients data base once you decide to leave them ,,cannot download your complete data base of clients.

Cons

They are user friendly software in the market why to stick with poor customer service ,,plus one man show

Review Source

Response from Carson, Dunlop & Associates

June 10, 2024

That's not been the typical experience from our hard-working home inspectors and customers. We continue to employ strict policies to ensure client privacy, service responses and user experience. Unauthorized use of our site, products and systems will not be tolerated and will result in termination of your right to access the Site and to use or retain any Content.

MV

Mark V.  
Home Inspector  
Real Estate  
Used the software for: 6-12 months

### "This Horizon should be in your future"

February 1, 2022

5.0

FANTASTIC support team - truly. Did not take very long to make the software "my own."

Pros

Speed - ease of use - a searchable database of deficiencies and descriptions.

Cons

The ability to describe a photo from within the mobile app. There needs to be a place to add a paragraph if needed under a picture from within the app itself. Even on the computer, there is a very limited amount of space for comment under a picture.

Alternatives considered

[Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)[Spectora](https://www.capterra.com/p/157144/Spectora/)

Review Source

Response from Carson, Dunlop & Associates

February 4, 2022

Thank you for your feedback Mark! Happy you made the switch to Horizon and how easy the support and training team made it .

DB

Dan B.  
Owner  
Real Estate  
Used the software for: 2+ years

### "10 year user, overall this is great software and makes a very professional looking report"

June 9, 2023

5.0

Pros

Horizon inspection software makes for a great end product. Once you learn your way around, its fairly quick to make your entries in the field. I finish up on the computer just because its easier to review everything and to see the actual finished report. The realtors love the Action Item list that gets generated along with the report as this makes their job easier when they are developing their "ask" list for the seller. I've been using horizon for 10 years now and even when there have been some tech glitches, its always been easy to get a hold of someone you can understand and who doesn't speak in software terms you can't understand. I've tried most of the inspection software out there and stay with horizon because of how great their people are if you have any questions or suggestions.

Cons

It would be great if I could embed video right in the report. That's the only thing that could lure me away at this point.

Switched from

[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)

Horizon has a much better interface and final report

Review Source

Response from Carson, Dunlop & Associates

June 12, 2023

Great to hear from you Dan! Horizon's final report is the most professional and complete in the business. Our training and support team are there to help inspectors get setup and hit the ground running.

JL

Jeff L.  
Chief Bottle Washer  
Real Estate  
Used the software for: 2+ years

### "In all these years Horizon keeps adapting and has never let us down"

September 30, 2020

5.0

My overall experience with horizon over the last 10 years or so has been exceptional. I know what to expect and they never disappoint.

Pros

Horizon has always stayed current with industry changes and trends. They seem to pride themselves of staying ahead of the ever changing demands of the consumer and software world and go to great lengths to make sure they stay competitive in the constant evolution of software while making the sometimes significant changes almost seamless to the existing user base. A very delicate dance I'm sure.

Cons

A little more flexibility in the data capture would be ideal.

Switched from

[Palmtech Home Inspection Software](https://www.capterra.com/p/65388/Palm-Tech-Home-Insp-Software/)

I wanted office management integration to accompany our home inspection software. Palm-Tech had a good option for office management and stopped supporting it understandably.

Review Source

Response from Carson, Dunlop & Associates

October 14, 2020

We appreciate hearing your experience and feedback Jeff. It's always great working with you, watching and helping your Team Grow to more than 14 inspectors!

MC

Mel C.  
General Manager  
Real Estate  
Used the software for: 2+ years

### "Great Reports"

October 1, 2020

5.0

There are competitors in this market, but dollar for dollar, there is no better software to use for home inspections. And, their customer support and user training is second to none.

Pros

Horizon provides all the software needed to run my business. It is a stable, cloud based system with superior customer support.

Cons

Horizon is so customizable that there is very little not to like.

Alternatives considered

[Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)[Spectora](https://www.capterra.com/p/157144/Spectora/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/)

Reason for choosing Horizon

The other software providers and their products are good too, but none are better IMO than Horizon. When I have a question, or a problem, the team at Carson Dunlop is there to help.

Review Source

Response from Carson, Dunlop & Associates

October 14, 2020

Thank you for the high rating! We appreciate you choosing Horizon after your due diligence reviewing others in the industry. Thanks again!

ME

Mark E.  
Owner/Inspector  
Construction  
Used the software for: 2+ years

### "Steady performance and fantastic support"

January 7, 2020

5.0

Reduces reporting time giving me a life in the evenings. Produces a great looking report. Have received many compliments from client and agents alike.

Pros

Designed by inspectors for inspectors. Horizon presents to the user in a very logical way. Best of all is movement within the report. It's very easy to navigate and know where you are.

Cons

Page breaks can be awkward sometimes depending on picture layouts mainly. In a few cases I wish font size could be increased.

Switched from

[Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)

I felt Horizon's report looked better and I preferred the "flow" within the software suited my own thoughts patterns.

Review Source

Response from Carson, Dunlop & Associates

January 8, 2020

Great to hear from you Mark and wonderful to hear about your Horizon Inspection experience has been. Have a great year!

JW

Joshua W.  
President  
Real Estate  
Used the software for: 2+ years

### "An excellent product"

May 9, 2024

5.0

Very positive, good tool, and someone actually answers the phone when you call their office - amazing!

Pros

The thoroughness of the report. I get complemented frequently on the report looks, features, and layout.

Cons

Somewhat steep learning curve, but worth it in the long run.

Reason for choosing Horizon

Customer engagement, and thoroughness of the product reports.

Review Source

Response from Carson, Dunlop & Associates

May 23, 2024

hank you so much for your positive feedback! We're thrilled to hear that you find our product excellent and appreciate the thoroughness of the reports it generates. It's fantastic to know that you're receiving frequent compliments on the report's appearance, features, and layout. If you have any suggestions or additional comments, we'd love to hear them. Thanks again for your support!

VR

Verified Reviewer  
Administrative Assistant  
Government Administration  
Used the software for: 6-12 months

### "Functionality at it's best"

April 20, 2021

5.0

So far I am impressed. I'm able to complete my work in half the time. Once I'm able to navigate the system a little better, I have confidence that I'll love this system more than the previous one.

Pros

I like how much easier it is to submit work orders verse the system we used previously. It allows me to get a task completed in half the time. Easy to navigate once you know where to look

Cons

It's still kind of fresh so finding things and getting the little tweaks out of the way is taking some time

Review Source

Response from Carson, Dunlop & Associates

April 27, 2021

We appreciate your honest feedback. Our goal is to provide inspectors with great content from the start so you can inspect anywhere. We hope you'll get even faster as you customize and get comfortable finding where things are. Thanks, The Horizon Team

AO

Ana O.  
Home Inspector  
Real Estate  
Used the software for: 6-12 months

### "Great Software"

December 9, 2022

5.0

At this point, I am very familiarize with the software. Allow me to create great and comprehensive reports.Clients are very satisfied with the final outcome. Overall, I am very satisfied with the software and the customer support as well.

Pros

I have been using Horizon software for a few years so far. This software is very friendly to use and allow me to create explicit and easy to read reports. From clients and realtors point of view, the reports layout allow them to easily navigate throughout the reports for proper comprehension. Beside, Horizon help support team was awesome on my stressful days.

Cons

Overall software is good, maybe if software allow us to have small videos, it would be better.

Review Source

Response from Carson, Dunlop & Associates

December 13, 2022

Thank you Ana! Sounds like you've been able to hit the ground running. Glad Horizon is working well for you.

DF

David F.  
Home & Building Inspector  
Individual & Family Services  
Used the software for: 2+ years

### "Foley's software experience"

September 26, 2023

5.0

I found Horizon software system user friendly and the staff very helpful

Pros

The reporting software is a very profession system and I found the \[sensitive content hidden\] staff were always very obliging and extremely helpful and patient in providing a resolution to my problem.

Cons

I did not find the software difficult to use and found it was an easy transition into my inspection system.

Review Source

Response from Carson, Dunlop & Associates

October 4, 2023

We're thrilled to hear that you found our reporting software to be highly professional. Ensuring a polished and reliable reporting system is a top priority for us.

AS

Alex S.  
Home Inspector/Owner  
Real Estate  
Used the software for: 2+ years

### "Horizon Brings Me More Business"

March 1, 2019

5.0

I cannot say enough good things about Horizon. The reports come out well organized and clean. My clients and the realtors I work with love the ease of navigating through the reports with the section tabs. The reports provide so many helpful illustrations and links that assist with educating my clients. The additional tools such as the action list help me get more referrals and business from realtors. Realtors appreciate anything that helps make their jobs a bit easier. From a business standpoint it has really helped me stay on track and continue to grow. I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received. This helps protect my business. If I ever have any questions, the staff is very responsive and takes care of any issues quickly. Horizon has put out a top notch product and great service to go with it. I can't thank them enough for helping me grow my business!

Pros

Ease of use Clean reports Built in features that help educate my clients Additional features/links to help real estate agents put together inspection objections Business at a glance section helps keep me on track

Cons

Photo limit is a little low Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

Review Source

Response from Carson, Dunlop & Associates

March 5, 2019

Hi Alex, thanks for your review. We're glad that Horizon is helping you grow your business and we always invite any comments for improving our product. We also have some terrific news for you. We just increased the photo limit to 200,. One of the many benefits of being a Horizon user is that we continuously provide updates. And your comments help us do just that.

CW

Clint W.  
Inspector  
Real Estate  
Used the software for: 1-2 years

### "Horizon keeps your head in the inspection and not looking at your device!"

January 27, 2023

5.0

Technical support has been top notch! They are patient and personable, most of my interactions were errors on my end. You can tell they really love their jobs and are doing their best to give you a great product

Pros

Everything is easy to customize and tailor to your specific needs, lots of built-in captions for defects so the homeowner knows exactly what you're trying to tell them.

Cons

The mobile app is glitchy sometimes and occasionally fails to load photos on the first try.

Alternatives considered

[Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)

Reason for choosing Horizon

Customization options and layout

Review Source

Response from Carson, Dunlop & Associates

January 31, 2023

Thanks for making the switch. You've made a great choice and things are only getting better.

MD

Matt D.  
Building Inspector  
Real Estate  
Used the software for: 2+ years

### "Horizon Inspections Software"

March 9, 2023

5.0

Pros

This was the first software I used as a building inspector. I was trained on Carbon Copy reports for clients. I have been using Horizon for 10 years and have found that it does everything I need (and surely more). The time saved using this software is immense and the reports are much more comprehensive for my clients.The customer support for any minor issues that I have experienced is fantastic.

Cons

The cost, but I guess you get what you pay for.

Review Source

Response from Carson, Dunlop & Associates

March 14, 2023

We appreciate your thoughts and insights! As with most software, users scratch the surface utilizing a few key features. We'd be happy show you more customization, marketing features and resources to increase your value.

MR

Mark R.  
Contractor/inspector  
Construction  
Used the software for: 6-12 months

### "Impressed so far"

November 15, 2022

5.0

The help provided by the team of experts makes the learning curve go easily or flawless. With their trial there is no reason for everyone not to try the software

Pros

I love the way we can show/hide features at a click. The customizable feature allows users to enhance horizon to meet their specific needs.

Cons

There are some features of the software that could use some tweeking. I wish when i set some presets that it showed up on the tab that i have customized it

Reason for choosing Horizon

I do not like the layout of spectora. Horizon has tabs which mimic browser tabs. I felt comfortable with it right from the first look

Review Source

Response from Carson, Dunlop & Associates

November 16, 2022

Thank you for taking the time and sharing your experience. Happy to hear Horizon's layout was easy to learn and free training helped to fast track your start up.

TS

Turk S.  
Home Inspector  
Real Estate  
Used the software for: 2+ years

### "Easy for clients to navigate"

October 6, 2020

5.0

Pros

Horizon software is not only visually appealing but easy for clients to navigate. They periodically add new features or enhancements to make it easier for the agents as well. I hear a lot of good feedback from agents when they use added Action List. They click on the items they want to address and attach it with their inspection response. It ends up saving them so much time and they don't have to retype what I've already said in the report, its already there.

Cons

It took a little while to set up the way I wanted it, but once set up it made my life so much easier.

Reason for choosing Horizon

In 2008 I started looking for report writing software that could be customized to fit my needs and easy for my clients to use and navigate. Horizon software fit that need and exceeded my expectations.

Review Source

Response from Carson, Dunlop & Associates

October 15, 2020

Thanks for your Horizon feedback and comments Turk! Glad to hear how effective your reports are with clients and agents. The Action List has been a game changer helping Realtors with their negotiations as well, with no added workload.

RM

Rich M.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Best software system ever!"

March 27, 2023

5.0

I haven't ever had any problems

Pros

Very easy to use and very adaptable to my business.

Cons

Nothing. The system works well. I highly recommend it to others.

Reason for choosing Horizon

I have been associated with Carson Dunlop since 1987

Review Source

Response from Carson, Dunlop & Associates

March 28, 2023

That is awesome Rich! You must have taken our Home inspector training and worked your way up. Appreciate hearing from you.

FK

Faiz K.  
Home inspector, Owner  
Consumer Services  
Used the software for: 2+ years

### "A software that is work like a library for home inspectors."

February 3, 2023

5.0

Pros

Horizon software is one of the most important tool for me.Apart of the features that horizon provide, it’s an amazing marketing tool for my business, most of my clients end the report discussion by admiring the report layout, details, pictures quality and many more.

Cons

Some specific conditions are not listed, and some of the implications are exaggerated, although it can be edited, but sometimes it consumes time.

Review Source

Response from Carson, Dunlop & Associates

February 6, 2023

We appreciate your feedback and comments Faiz! Out of the box, Horizon is the most complete home inspection program available. We understand one can never be all things to all people and provide the flexibility for you to take it to the next level. Thanks again, The Horizon Team

KW

Kathleen W.  
Home Inspector  
Real Estate  
Used the software for: 2+ years

### "The Best Out There!"

March 24, 2023

5.0

Pros

When I started my Home Inspection business, I tried several reporting software companies. Once I found Horizon, I never looked back. I knew I had found the one. The software is intuitive and easy to customize for my purposes. My clients find the report easy to read with the summary findings front and center. The links to further explain the issues are a real time saver when writing the report. The added resource library is a real bonus for first time buyers. The Horizon team is always at the ready to address any questions and issues. I highly recommend Horizon!

Cons

Horizon is always looking for ways to improve their product. If I had any thoughts on improving, they always best me to it!

Review Source

Response from Carson, Dunlop & Associates

March 27, 2023

Great to hear you and your clients love the Horizon report and resource materials! Thank you

WC

Wesley C.  
Home Inspector / Owner  
Real Estate  
Used the software for: 6-12 months

### "Review after one year"

March 25, 2023

5.0

Great, excellent customer support and a fantastic product.

Pros

Simple, steam line, and user friendly quickly yielding profesional results for clients.

Cons

Would be nice to have the ability to create a job from within the app.

Review Source

Response from Carson, Dunlop & Associates

March 27, 2023

Hi Wesley, many upgrades coming to the mobile app including booking & scheduling. Thank you for your loyalty and feedback!

RS

Rico S.  
Owner  
Real Estate  
Used the software for: 2+ years

### "The Best of The Best!"

March 2, 2019

5.0

My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.

Pros

My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.

Cons

There's nothing I don't like about it. If there's an issue they address it promptly.

Review Source

Response from Carson, Dunlop & Associates

March 7, 2019

Thank you for your recent review on Capterra! We enjoyed reading your review and appreciate your honest and professional feedback. There is so much industry history with our staff and company in and hearing stories like yours it's truly amazing. I shared your appreciation with our team.

MM

Mike M.  
Home Inspector  
Real Estate  
Used the software for: 2+ years

### "Good but not great "

April 24, 2019

4.0

I really like the reports that horizon generates. The app is easy to use to capture inspection data once you've got it mapped out. I don't like that it's still tied to a desktop. It's feels antiquated. There should be more options on the app like video recording and full photo editing. There should be no need to ever sit down at a desk to finish up the report.

Pros

The report that the software generates is second to none

Cons

Feels more dated than some other software

Review Source

Response from Carson, Dunlop & Associates

April 25, 2019

Hi Mike, Thanks for your review. We appreciate your comments and we are working hard to provide continuous improvement for Horizon. We will keep you updated with new changes as we make them. Team Horizon

JD

John D.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Not the cheapest and for good reason"

May 7, 2019

5.0

I have been using the package for over 5 years now and I am impressed with the overall ease of use and look of the reports. Clients seem to like them as well.

Pros

The ability to schedule, report and publish very professional looking reports to my clients

Cons

Price. It is inline with one other provider that I know of, but far more expensive than others. The necessity for paying in US dollars and being in Canada only inflates the cost of use.

Review Source

Response from Carson, Dunlop & Associates

May 9, 2019

Great to hear your clients love your reports! They are a major contributor for design feedback on Horizon's professional presentation and content.

KV

Kyle V.  
Home Inspector  
Real Estate  
Used the software for: 2+ years

### "Efficient and professional"

January 6, 2020

5.0

Exceptional customer service. Ease of use. Professional.

Pros

The Horizon reporting program helped me everyday clearly communicate my findings with my clients

Cons

It would have been nice to have more options with auto fill and previous comments/notes in the report

Review Source

Response from Carson, Dunlop & Associates

January 7, 2020

Thanks for your feedback and review! Recommendation 'presets' let you further customize your standard notes. Contact us at 1-800-268-7070 or visit our helpdesk at http://bit.ly/HZNsupport for help. Also, keep an eye out for more updates to increase flexibility, build and customize comments.

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