# Page 2 | Horizon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Horizon the right Home Inspection solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29052/HORIZON/reviews --- Horizon 4.8 (105) [View alternatives](https://www.capterra.com/p/29052/HORIZON/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Horizon ## Showing most helpful reviews Showing 26-50 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JK John K. Home Inspector/Owner Real Estate Used the software for: 1-2 years ### "A software partnership that can take any inspector to the next level" February 9, 2023 5.0 Wonderful experience because of the support team that got me through the launch and now can realize the benefits Pros #1 is the customer support. \[sensitive content hidden\] is my account manager and a former home inspector who helps in so much more that just the initial software launch. \[sensitive content hidden\] is my Tech support and has always been super quick to help with any issues (normally issues occur the morning before the inspection or late at night) and they have a wonderful help desk for after hours to help me stay up and running#2 is that we run a muti inspector team approach and Horizon is a perfect web based solution that allows multiple user interface uploads in the field to make a High quality most professional report I have seen to date#3 is the Report. Best in class professional report that I have seen on the market. Too many features to list Cons The learning curve from one software to another is always a challenge. Horizon has a learning curve but once you get past it, you will never know how you managed without it Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Horizon Pricing Review Source Response from Carson, Dunlop & Associates February 10, 2023 Thank you for choosing Horizon John. We think the reports are pretty good too. We appreciate your "best in class" review. WY Warren Y. Home and property inspector Real Estate Used the software for: 2+ years ### "I would never leave Horizon" December 7, 2022 5.0 The folks at Horizon have infinite time and patience to help you solve any problem. They are an example of corporate excellence we can all learn from. Pros There are so many things I appreciate about this software. It’s customizable, so I can deliver the product I want. It looks sooooo professional as well. And it is efficient, so I am more productive. Cons I’m a little stuck trying to think about something I don’t like…. I guess I wish it would start producing my commercial reports too! Reason for choosing Horizon The presentation of the product sold me. Review Source Response from Carson, Dunlop & Associates December 12, 2022 Thank you Warren! When you're ready, ask us about commercial reporting that meets ASTM guidelines for Property Condition Assessment (ASTM-e2018) AR Andrew R. Inspector/Owner Consumer Services Used the software for: 6-12 months ### "Why look elsewhere when you could be using Horizon Inspection Software" December 7, 2022 5.0 The staff at Horizon is very professional and knowledgeable. I have yet to have a bad experience while interacting with the Horizon staff and I do not see one happening in the future. They are very quick to respond to your email questions or in returning a call if they where on the phone helping someone else. Pros Everything! I really like the mobile app. Being able to take a picture and knowing that it would populate into the right place in my report is huge. I still get on my computer to clean up and finish my report, but almost everything is there in the right place. The items that are not are me just not knowing the right spot for everything yet. Once you spend sometime in the software it gets easier and easier to move around in it. It truly makes me want to go inspect a house, so that I can implement all the features I have customized or just added to make the inspections and reports go smoother. Cons I would like to be able to sign the pre inspection contract digitally like the client has the ability to do so. I have my own way to do this off the software, but being able to do it on the software would be very helpful. Review Source Response from Carson, Dunlop & Associates December 12, 2022 Appreciate reading your feedback Andrew! Keep your eyes out for more improvements to the digital contract and business suite. MH Mark H. President Real Estate Used the software for: 2+ years ### "The best reporting system that we have ever used!" September 22, 2023 5.0 Exceptional, could not be happier! Pros I think that the way our reports look is very important to how they are perceived by our clients. Prior to using Horizon we would have phone calls every day with questions about our reports. It wasn't that the reporting wasn't clear, it's just that by comparison, the Horizon reports are so easy to read and understand that our clients just don't have questions. It has saved us a tremendous amount of wasted time on the phone. Cons The only criticism I have is that I would like to be able to duplicate pictures in the system. In other words, if I have a photo in the report that I would like to use a second time, or in two different locations, I have to upload the photo again. I would like to be able to simply COPY the phot and move it to where I want it. The other thing would be to be able to change the order of the photos in whatever section I'm in... the photos go into the report in the order that they are taken, I want to be able to slide them left or right to put them in the order I want. It helps to tell the "story" better. Reason for choosing Horizon It's just better. Most of the other reports have too much stuff on the pages or are checklist type reports which is confusing, our Horizon reporting is very easy to read and understand... that is critical for our clients and for us as a company. Review Source Response from Carson, Dunlop & Associates September 27, 2023 We appreciate your feedback and great hearing what your customers think about the final reports. Keep up the great work! CL Clint L. Owner/Home Inspector Real Estate Used the software for: 2+ years ### "Best Reporting Software" December 21, 2022 5.0 It has made me a better inspector having access to many tools and tips. It's like having an office back you up. e.g booking, accounting and marketing. Pros Having my clients understand the report and giving them the quality makes them happy which makes me happy. Having access to a big library helps me save time and money looking things up.Looks very professional. Cons It does not have a video feature where you can add a recording which would help to explain some things that pictures don't capture. Review Source Response from Carson, Dunlop & Associates January 4, 2023 Thank you for your review and helpful comments. Many new updates, upgrades and Report videos are coming and will better than ever! RR Ricardo R. Home Inspector Real Estate Used the software for: 2+ years ### "Game changer for Home Inspector" September 22, 2023 5.0 Pros For more than 20 years, Horizon Home Inspectors has been the backbone of my inspection business, providing me with essential support. Their app is incredibly user-friendly and helps me cover all the bases during inspections. I love how I can customize the checklist to fit each property. But what really stands out is their top-notch customer service—they're always ready to go the extra mile. After two decades in the industry, I can confidently say that Horizon Home Inspectors is the best, and I wouldn't dream of using anything else. This app is like a trusted friend, and I highly recommend it to anyone serious about improving their inspection process. Cons The only minor hiccup I've encountered is that occasionally the program can be a bit slow, but it's a small inconvenience compared to the overall efficiency and quality of the Horizon Home Inspectors app. Review Source Response from Carson, Dunlop & Associates September 27, 2023 Thank you Ricardo! We think so too RN Roger N. Home Inspector Real Estate Used the software for: 2+ years ### "Product Referral" July 2, 2020 4.0 The time saving aspect was critical to me because the former method I used was taking far too much time to do up a thorough, professional report. The second aspect of my former method was that I had to purchase thick manuals that were constantly rising in cost which I had to pass on to the client; increasing my overall invoice while my competitors were able to maintain their lower prices. The ongoing training is something I've not received from the competitors at all. I always look forward to the short webinars which have always made my work look more professional and in less time. Hooray for that! Pros The check boxes are simple to use, very time saving with an added simple method of customization option sets this software well above the last three methods I've experienced over the past 20 years. The extensive reference library is pretty amazing as well. For new inspectors to the industry; this software is a very in-depth, comprehensive program that really has everything within it to set you up for success. BUT, it is imperative that you take the time to customize it to your liking; however long that takes. Cons The search library isn't as extensive or easy to articulate as described. However, I believe that further studies will indicate I am likely not doing something the way it should be done or haven't taken the time to read all instructions the get the most out of the software. One small point I find missing is to know if the client actually received the work order along with a simple way of resending it if not opened or received. Another is to maintain a list that shows the client has paid for the service rather than disappearing as soon as it is marked paid; also an automatic means of sending out a receipt. Reason for choosing Horizon I quickly realized I would have a cost savings adjustable to my operation and industry ebbs and flows. The trial version was relatively simple to get accustomed to vs. others I tried and the communications has been nothing but excellent. For me this software has been near perfect. Review Source Response from Carson, Dunlop & Associates July 8, 2020 Thank you Roger for your thorough review! We understand the change management process very well and glad you're taking advantage of free training. You will also learn about sending automated emails and email tracking in these sessions. You can also contact us direct 866.303.7999 CB Chad B. Owner, Inspector Real Estate Used the software for: 2+ years ### "The best full service inspection software." September 26, 2023 5.0 Horizon realizes more than any other software that time is precious, whether yours or your clients and is laser focused on saving it. They are constantly upgrading the system with an eye towards making things easier and faster while not sacrificing the end product. My typical day includes 2 inspections with reports on site averaging 3-4 hours at each inspection, answering the phone, booking new inspections and travelling on average 300-400 km. There is no way I could do it without Horizon. Pros The mobile app is fast and responsive. The report writes itself as you do the inspection.Everything is integrated, once information is entered in the work order Horizon looks after everything from contracts to reminder and follow up emails. Less time spent on the booking and administration side of the business means more time inspecting and with clients. I also like the all in pricing. I get access to all Horizon's features for one price. Cons There have been recent issues with photo upload in the app. Hopefully short lived.The booking side of the system needs updating to a more mobile friendly system that matches the inspection app for speed and efficiency Review Source Response from Carson, Dunlop & Associates October 3, 2023 We love the All-In-One capabilities as well! We appreciate you sharing your experience and look forward to growing to the future. JH Jeff H. Property Inspector Information Services Used the software for: 2+ years ### "5 Stars is all you need to know" September 21, 2023 4.0 Pros I use Horizon strictly for report writing. I've become very familiar with the program over the last 12 years. The templates save a lot of time, and the illustrations really help explain conditions found in the home, even to the most novice home buyer. Cons There's no capability to upload videos to Horizon. Uploading the videos to YouTube, then adding the link to the report is a work-around, but it would be more useful to be able to have it directly in the report. Especially to non-tech savy clients, who don't use YouTube or any other apps. Also, I've never understood how a Canadian company, bills in US dollars, AND charges GST on the invoice. But that is a billing issue, and has nothing to do with the software itself. Reason for choosing Horizon It was used by the company that I previously worked for before staring my own business in 2015. I looked into other software but decided to stick with Horizon. Review Source Response from Carson, Dunlop & Associates September 25, 2023 Thank you for taking the time to share your feedback! Horizon is constantly updating, look for integrated video in the next major update. The Horizon Team JO John O. Home Inspector Real Estate Used the software for: 2+ years ### "The beauty of horizon" September 27, 2023 5.0 So far, it has been good using horizon. Pros It is easy to use and to navigate through. The generated reports from horizon are neat and not too busy as I have seen with other reporting tool. Cons Inability to introduce personal or external illustrations other than what is in horizon. The issue of distorting my photos when I load it without working on the size. It usually lead to waste of time for me editing my photos and increase the time for me to turn out my report. Review Source Response from Carson, Dunlop & Associates October 4, 2023 Thank you for taking the time to provide feedback on your experience with the Horizon software system. We truly appreciate your input and are delighted to hear that you've had a positive experience with our product and support team. MA Matt A. Home Inspector Real Estate Used the software for: 2+ years ### "13 Year Daily User of Horizon Inspection Software" September 18, 2023 5.0 100 % Happy with this product and this can be seen with 13 Years of loyalty to them! Thank You Horizon! Pros I've been using Horizon Report Writing Software since my company was opened 13 years ago and I can honestly say that this software is the best out there. I've had a couple offers from other companies to try their software and after using their trial version, It's quite easy to see the difference between the various types of software. My client always tell me how easy the report is to read and navigate trough it. The report look very professional and this software is super easy to use. User friendly and updated with great diagrams and information for customers is hands down the best! I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports. Cons I honestly have no cons about the software. The price tends to be a bit higher than some but paying for quality is a no brainer. Their customer service is always ready to help and this is very important to me. Review Source Response from Carson, Dunlop & Associates September 20, 2023 Thank you Matt! We love to hear your customer feedback on your reports and professionalism. The Horizon Team EE Eric E. Certified Master Inspector Real Estate Used the software for: 2+ years ### "Exceptional Value" May 2, 2023 5.0 Excellent. I have referred other inspectors, not in my market, to use Horizon. Pros Every product has issues. The team at Horizon has phenomenal customer service. Online or over the phone they are responsive and professional to work with. Cons Not much. I have looked at other companies, most are more expensive and I cant imagine the service could be nearly as good. Review Source Response from Carson, Dunlop & Associates May 11, 2023 Thank you for your feedback Eric! Service is important in the service industry. Our team is well equipped to help with training, support and change management. AS Allan S. Home Inspector Real Estate Used the software for: 2+ years ### "Unique in My Area" September 26, 2023 5.0 There was a month or so when the desktop Offline version wasn't working and it took several calls to Support to get it going again. Pros I started using Horizon about 7 years ago. It took a few reports to get the hang of it, Like any others.What i like the most is the way it fills in my writing that I have already written before. I also like the way I can work on it with my laptop when I dont have internet access. I like the descktop version. I do 99% of the reports ont he desktop version and then go into the online version to finish up. Cons I have asked before if there was a way to start a new section without it going to the next Page. It leaves a big blank area and makes the report look longer. To me, I don't care, but I get comments back from realtors about how long they are. Reason for choosing Horizon Honesty Cant remember. I think I was finishing up my 2 week course in St. Louis and there was a Rep there or a booth and I liked how the pictures worked. Review Source Response from Carson, Dunlop & Associates October 3, 2023 We appreciate hearing your feedback and comments. Glad the support team was able to resolve the offline issues to get you back up and running. KR Kyle R. Home Inspector Real Estate Used the software for: 6-12 months ### "Elevate your inspections" October 5, 2022 5.0 Pros I am a new inspector and the ease of use with this program has given me the confidence, the push, to put together quality reports as if I have been in the business for 20 years. Agents and clients don't want to stand around for longer than they have to at an inspection. The software keeps me on par or quicker than the competition. The feedback I have received from clients and agents has been 100% positive. The reports are detailed and comprehensive. I want to thank Horizon for making my first year in business less stressful. If I ever have had a question, the support team at Horizon has always been great and the Webinar's are extremely helpful. Cons With how customizable this software is, it is difficult to find something I didn't like. Reason for choosing Horizon I am familiar with the product and it gives my clients the comprehensive reports I want them to get. Review Source Response from Carson, Dunlop & Associates October 11, 2022 Thank you for sharing your experiences with Horizon Kyle! Glad to hear your new business is taking off! FA Fletcher A. Operations manager Real Estate Used the software for: 2+ years ### "Exceptional Customer Service" October 2, 2023 5.0 Harizons support team takes the time to listen to my issues and provided clear, concise answers to all of my questions. What truly stood out was their willingness to go the extra mile to ensure my issue was resolved promptly and to my understanding. Pros I must say that this software was not difficult learn in the begining and has proven to be an easy read for my clients. It's user friendly interface, customization, comprehensive reporting, reliability and excellent customer support make it a top choice for any home inspection company seeking a powerful inspection software solution. Cons No comments at this time. I haven't experienced it yet. Alternatives considered [Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/) Review Source Response from Carson, Dunlop & Associates October 10, 2023 Thank you so much for your positive review! We're thrilled to hear that you found our software easy to learn and that it has been well-received by your clients. Our team has worked hard to create a user-friendly interface and provide customization options to meet the unique needs of home inspection companies like yours. Gratefully, The Horizon Team AO Ana O. Home Inspector Real Estate Used the software for: 6-12 months ### "Great Software" December 9, 2022 5.0 At this point, I am very familiarize with the software. Allow me to create great and comprehensive reports.Clients are very satisfied with the final outcome. Overall, I am very satisfied with the software and the customer support as well. Pros I have been using Horizon software for a few years so far. This software is very friendly to use and allow me to create explicit and easy to read reports. From clients and realtors point of view, the reports layout allow them to easily navigate throughout the reports for proper comprehension. Beside, Horizon help support team was awesome on my stressful days. Cons Overall software is good, maybe if software allow us to have small videos, it would be better. Review Source Response from Carson, Dunlop & Associates December 13, 2022 Thank you Ana! Sounds like you've been able to hit the ground running. Glad Horizon is working well for you. MJ Matthew J. Owner/Certified Master Inspector Real Estate Used the software for: 2+ years ### "We get more inspections because our report looks the most professional!" April 17, 2019 5.0 Horizon has been great to work with and the support team is a great help whenever you need him. My other inspectors all love it as well and we have brief experimental moments with other software platforms, but always keep coming back complaining about the others. It's easy to navigate, easy for me to track my business, and allows great access options to I can monitor and check on my other inspectors work. Pros The best thing about Horizon is the interface and the report appearance when the clients get it. When other inspectors are out there putting word documents together or excel sheets with a couple of pictures at the end they can't even come close to comparing. With Horizon we provide a 40-60 page report with 80-100 digital pictures that takes about the same amount of time as them putting together a word document that makes a bad impression on the client and the realtor along with anyone else that sees it. Combine a great inspection, with outstanding customer service and a report that will impress all on its own and we have a template for success in this business, and in fact, we grow about 20% every year. Cons I'm picky because I work with it every day and after comparing the other software products there are a few things I wish was better. One was for more picture storage (you get like 200) but for those 4 families and such more would be better. Also we need a scroll bar for preset canned statements in the tablet/OS version like the PC version has. Lastly I would like to see more options for picture editing and flagging pictures. Review Source Response from Carson, Dunlop & Associates April 17, 2019 Great to hear from Inspection Professionals like you Matthew and much appreciated! And congratulations on your growing business! Horizon stores all inspection photos, report items, comments, communications, and more for you. Increasing the storage capacity was a big hit with Horizon Inspectors. DF David F. Home & Building Inspector Individual & Family Services Used the software for: 2+ years ### "Foley's software experience" September 26, 2023 5.0 I found Horizon software system user friendly and the staff very helpful Pros The reporting software is a very profession system and I found the \[sensitive content hidden\] staff were always very obliging and extremely helpful and patient in providing a resolution to my problem. Cons I did not find the software difficult to use and found it was an easy transition into my inspection system. Review Source Response from Carson, Dunlop & Associates October 4, 2023 We're thrilled to hear that you found our reporting software to be highly professional. Ensuring a polished and reliable reporting system is a top priority for us. PD Paul D. Home inspector Real Estate Used the software for: 2+ years ### "Very good, but could be excellent" April 24, 2019 4.0 Quick and fast report generation. Required items checklist is also very helpful. Being able to import boilerplate text entries created by third-party companies would be very easy, and make set up for new users quick. Pros Quick and easy Report generation and field notes. Marketer is great for automatic Communications. Cons Lack of simple additions that would make life easier for home inspectors. Examples. Customer contact information phone number excetera in Google Calendar entries. The ability to click on a field in the homepage of the website to bring up that section of the work order. At present you have to click on work order and then the section you want. Also, an indication of whether it is paid or contract signed at the homepage would be very useful. Repetitive standardized tasks could be simplified. For example custom report type selections on the report publishing page. For example a drop-down menu could be report type A, and when selected it would automatically check certain of the option boxes, fill out the email, and put the typical email addresses, for example to the client and CC the realtor. Having to click okay every time I take a picture in Horizon mobile for Android is redundant because if I click back I will end up in the same place. Not being able to swipe left or right in the mobile on Android to select description or recommendations. Review Source Response from Carson, Dunlop & Associates April 25, 2019 Thanks for your feedback and suggestions. I will pass this along to the team. We'll soon be adding a feature allowing you to submit and rate feature requests mush easier. AS Alex S. Home Inspector/Owner Real Estate Used the software for: 2+ years ### "Horizon Brings Me More Business" March 1, 2019 5.0 I cannot say enough good things about Horizon. The reports come out well organized and clean. My clients and the realtors I work with love the ease of navigating through the reports with the section tabs. The reports provide so many helpful illustrations and links that assist with educating my clients. The additional tools such as the action list help me get more referrals and business from realtors. Realtors appreciate anything that helps make their jobs a bit easier. From a business standpoint it has really helped me stay on track and continue to grow. I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received. This helps protect my business. If I ever have any questions, the staff is very responsive and takes care of any issues quickly. Horizon has put out a top notch product and great service to go with it. I can't thank them enough for helping me grow my business! Pros Ease of use Clean reports Built in features that help educate my clients Additional features/links to help real estate agents put together inspection objections Business at a glance section helps keep me on track Cons Photo limit is a little low Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area. Review Source Response from Carson, Dunlop & Associates March 5, 2019 Hi Alex, thanks for your review. We're glad that Horizon is helping you grow your business and we always invite any comments for improving our product. We also have some terrific news for you. We just increased the photo limit to 200,. One of the many benefits of being a Horizon user is that we continuously provide updates. And your comments help us do just that. TW Troi W. Home Inspector Consumer Services Used the software for: 1-2 years ### "Horizon software review" May 10, 2023 5.0 Great team at Horizon if there's any need for support. Great software. Pros Easy to use and produces great reports every time ! Cons I have no complaints, highly recommend this product as a tool for home inspection. Reason for choosing Horizon Ease of use, familiar with product. Review Source Response from Carson, Dunlop & Associates May 11, 2023 Thank you Troi for taking the time to review Horizon! JW Joshua W. President Real Estate Used the software for: 2+ years ### "An excellent product" May 9, 2024 5.0 Very positive, good tool, and someone actually answers the phone when you call their office - amazing! Pros The thoroughness of the report. I get complemented frequently on the report looks, features, and layout. Cons Somewhat steep learning curve, but worth it in the long run. Reason for choosing Horizon Customer engagement, and thoroughness of the product reports. Review Source Response from Carson, Dunlop & Associates May 23, 2024 hank you so much for your positive feedback! We're thrilled to hear that you find our product excellent and appreciate the thoroughness of the reports it generates. It's fantastic to know that you're receiving frequent compliments on the report's appearance, features, and layout. If you have any suggestions or additional comments, we'd love to hear them. Thanks again for your support! BY Benjamin Y. Licensed Home Inspector Real Estate Used the software for: 2+ years ### "Easy to use software & very helpful. Haven't changed softwares since I joined!" December 21, 2022 5.0 Pros I like how Horizon has an app that is cloud based & very easy to use. I can write up a report in about 30 minutes. Cons I don't have anything negative or dislike anything about the software. Review Source Response from Carson, Dunlop & Associates December 28, 2022 Great to hear how easy and quickly you can write up your inspection reports. Keep up the good work! WD Winfred D. Inspector Real Estate Used the software for: 2+ years ### "Horizon software powerful and amazing software" September 26, 2023 4.0 Horizon help desk is awesome every time I have called they have helped me and guided me through with the issues that I was having. And have called back when I have left messages in reference to issues and not leave you hanging! Pros Horizon software is very easy to use and has awesome templates to make your reports Stand out. You can upload your own items such as photos, also you can use the illustrations that are provided in the software that looks amazing when added to the report. The speed write section is awesome once you get it down. This is a very powerful tool once you get everything down. Cons The downside is unable to edit with the program on you devices have to wait until I get back home and connect with my laptop, and also add function like low, medium, and high priority items, but other than that awesome product. Review Source Response from Carson, Dunlop & Associates October 3, 2023 Happy to hear your inspection business is growing so well! You have a powerful and professional report along with the greatest support team in the business! rB robert B. Owner / operator Higher Education Used the software for: 2+ years ### "Professional report writing - ease of use " April 30, 2021 5.0 Using Horizon has generated more business from attorneys and realtors because of the clarity and educational aspect of report. Getting the report and inspection completed much faster. Very easy to train inspectors on how to use mobile app and write clear concise reports. Pros Ease of use and ability to use mobile app in field and customize to our needs. Report is basically done on site we inspect with two inspectors one using the mobile device while inspecting. Teaching a report writing class in a home inspection school and using all of Horizons educational materials has been very helpful as well. Cons Not understanding and using mobile app sooner to get report done quicker actually my fault didn’t take the time. Reason for choosing Horizon Customer support !!!! During my trial period and currently the team is always there to answer any questions or concerns. I have gotten help from the team over the weekend as well. Either a phone call or email very helpful while setting up your program and if you need help while on an inspection. Oh btw the monthly webinars and FB page are amazing and highly educational - “ don’t miss “. Review Source Response from Carson, Dunlop & Associates May 4, 2021 Robert, Thanks for taking time and sharing your Horizon experience! The team is always happy to help and glad to hear it benefits your Home Inspection students. Similar Products Featured ## Related categories [Home Inspection](https://www.capterra.com/home-inspection-software/)