# Page 4 | Horizon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Horizon the right Home Inspection solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29052/HORIZON/reviews --- Horizon 4.8 (105) [View alternatives](https://www.capterra.com/p/29052/HORIZON/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Horizon ## Showing most helpful reviews Showing 76-100 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Chris G. HOME INSPECTOR Real Estate Used the software for: 2+ years ### "My opinion about Horizon report software." April 25, 2019 5.0 Very please with the software and the ability to change things up and keep things in order for better report writing. Pros It is easy to understand and use. Very user friendly. Cons I find the mobile app very difficult to use and maneuver. I just don't get it at times Review Source Response from Carson, Dunlop & Associates April 26, 2019 Hi Chris, thanks for your review of Horizon. You have a complete list of inspection content on all platforms, which can be a lot on smaller devices. We'd be happy to give you a personal tour and tips using Horizon Mobile. DL Doug L. Owner Used the software for: Less than 6 months ### "Great check list software, but fails to allow for a library of specific narrative " March 7, 2017 3.0 I feel a need to describe specific issues of the inspection with narrative comments, and although 'Horizon' allows you to view the last comment, it has no allowance for reference to a library of past related comments that I have made, which I could reference to a current situation. Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report. I prefer a narrative based report and being able to refer to my past comments, rather than a checklist report. Pros The interactive nature of the reporting, scheduling , billing etc Cons I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs. I understand that one can refer to the last comment, but I don't think you can scan a library of comments for quick reference to one that meets ones specific needs. Review Source Response from Carson, Dunlop & Associates August 17, 2017 Hello Doug, We appreciate your feedback and trial of Horizon Inspection Software. Horizon comes loaded with over 6000 comments ready for Home Inspectors to use out of the box. Horizon lets you easily add custom comments on the fly to build your narrative library. Use our Power Search and SpeedWrite features to save time reporting. We'd be happy to arrange a free demonstration or help with your specific needs at carsondunlop.com or 800 268 7070 ext. 243 MM Mounsef M. Inspector Information Services Used the software for: 1-2 years ### "Horizon Sftqare " December 5, 2022 5.0 Excellent Pros The mobile app is very easy to work with and the desktop version is great Cons I have not been able to find any beget I’ve aspects of this program Review Source Response from Carson, Dunlop & Associates December 7, 2022 Thank you for your feedback! JA Josh A. Inspector, Owner Real Estate Used the software for: 2+ years ### "Best reporting on the market" May 1, 2019 5.0 I've been using this for 8 years full time and it has been a huge help in keeping my business with the best reporting in my market! Pros Ease of use and multi-user function. I love the auto diagrams that can be added to the report. The formatting of the report. Cons Most of the issues I have had have been fixed with upgrades. Review Source Response from Carson, Dunlop & Associates May 2, 2019 Thanks for your feedback Josh! We think so too and glad to have you on board as we grow and innovate. RM Ryan M. Owner Real Estate Used the software for: 2+ years ### "Best by far" April 30, 2019 5.0 I’ve utilized many home inspection report software packages in the past. Horizon in my experience is the crown jewel. Pros An easy to use, and quick report writing program. Cons I’ve had to write several recommendations that were missing from the software. Review Source Response from Carson, Dunlop & Associates May 1, 2019 Very much appreciate your review Ryan! As a home inspection company ourselves, we're able to design reporting features to simplify, save clicks and time. RP Robin P. President Real Estate Used the software for: 6-12 months ### "Want to Standout? Use This" April 28, 2020 5.0 From the ground up, Inspections every day. I get additional jobs and great feedback regarding my report with this software Pros This software produces fantastic reports right out of the gate. Has Integrated Action List Generator and mobile software. Cons This software is a little harder to setup but the customer support is second to none. Well worth the extra effort! Reason for choosing Horizon It works wonderfully and extremely customizable Review Source Response from Carson, Dunlop & Associates April 29, 2020 Thank you for your feedback and experience sharing with Horizon! We're proud of Horizon's professional and specialized reports. They're design is based on Client and Agent feedback. We understand change management is one of the biggest challenges, that's why we invest training time with every new customer. Best, The Horizon Team DB Doug B. Owner Real Estate Used the software for: 2+ years ### "Easy to read reports" April 24, 2019 5.0 I get referrals because of the high quality reports it produces. Pros I like that it produces reports that my clients can easily read. Cons That items I create don't save past notes & implications. Review Source Response from Carson, Dunlop & Associates April 25, 2019 Hi Doug, Thanks for your review. Our Report Writing feature is constantly getting better. You can learn more about our new Report Designer at https://www.carsondunlop.com/horizon/features/report-writing/ RM Ronnie M. Owner/ Inspector Real Estate Used the software for: 2+ years ### "Long term client " May 3, 2019 5.0 Any issues I have had with Horizons has been addressed immediately. The rep is great to deal with. Pros How easy it is to use and how professional the report looks when completed. Cons Reports cannot be completed and sent out on a mobile phone. Reason for choosing Horizon Better system. Review Source Response from Carson, Dunlop & Associates May 9, 2019 It makes us very happy to have been working with you for so long Ron. Looking forward to coming out your way again soon. RT Rich T. Home Inspector Construction Used the software for: 2+ years ### "User for years" April 24, 2019 5.0 Pros Adds the implications and professional photos Cons I’m not tech savvy, there are a lot of auto features that I don’t take advantage of Review Source Response from Carson, Dunlop & Associates April 25, 2019 Hi Rich, Thanks for your review. We appreciate your comments. You can have a look at the many webinars we have that will provide you more information on how to access those auto-features. https://www.carsondunlop.com/horizon/horizon-training/ GC Geoff C. Home Inspector Education Management Used the software for: 1-2 years ### "Horizon Software Success!" April 17, 2023 5.0 Pros The ease of the product and the support. Cons I wish there would be more suggested template ideas. Review Source Response from Carson, Dunlop & Associates April 18, 2023 Thank you for your response and feedback. We love hearing great ideas and making them work. We're looking forward to the build/update that gives you more control for templates and makes them sharable. FW Fredrick W. Home Inspector Real Estate Used the software for: 2+ years ### "Best in my opinion" April 24, 2019 5.0 EASY TO SHARE WITH CLIENTS AND AGENT Pros Its easy to set up and start using. Very impressed with the ability to customize using my logos Cons Not really crazy about the time zone setting Review Source Response from Carson, Dunlop & Associates April 25, 2019 Hi Frederick, Thanks for your review. We appreciate your comments. We are constantly updating the features and will keep you informed of any new changes. Team Horizon MB Monica B. Owner Real Estate Used the software for: 2+ years ### "Good product..but" May 1, 2019 5.0 Pros Ease of use most times...clients and real estate like it . Cons Geared too much Canadian customers. I'd like to be on a team for US users. Review Source Response from Carson, Dunlop & Associates May 2, 2019 We appreciate your feedback Monica. Clients and agents provide important feedback in our business. Horizon is the only software fully customizable and designed for all of North America. WC Wally C. President Real Estate Used the software for: 2+ years ### "President" March 1, 2019 5.0 Great user experience and great training support. Pros Works well for commercial and residential Cons All is good with Horizon I have no complaints. Review Source Response from Carson, Dunlop & Associates March 7, 2019 Thanks for your review on Capterra and for being a Professional Horizon customer. We enjoyed training with your team on both Residential and Commercial business lines. AJ Adam J. Owner Construction Used the software for: 2+ years ### "Owner/Inspector " May 4, 2019 5.0 Great feedback from clients on report layouts Pros Personalized narrative options Automatic payment platform Cons No negative issues. Easy to use for me and my employees Review Source Response from Carson, Dunlop & Associates May 10, 2019 Great to hear your clients are impressed with your Horizon reports. It's great to be working with your team! KT Kyle T. Home inspector Real Estate Used the software for: 1-2 years ### "Year in review" March 3, 2019 5.0 Personally don't understand why other inspectors are not using Horizon. I have tired several and nothing compares to them quality of thea reports. Pros Integration ;with, Google calendar, payment processing, homebinder and several other 3rd party. Customization : make it feel the way you want, professional Designed by industry leaders Cons Blank spaces on report between sections looks unprofessional. Glichy host possibly causes application to freeze on occasion. Customer support just tells you it's fine. Price listed in US funds which shows it true target market. Nothing else. Review Source Response from Carson, Dunlop & Associates March 11, 2019 Thanks for your feedback Kyle! Our latest release of Report Designer gives you unlimited formatting control to remove white space, resize images and more. We're happy you know Horizon delivers the most Professional report in the industry. GW Gary W. President / Owner Consumer Services Used the software for: 2+ years ### "Great Software" April 16, 2019 5.0 I will keep using this product as long as I can. Pros Easy to use and great report for clients Cons Some items reported as bugs still remain after a number of years. Review Source Response from Carson, Dunlop & Associates December 13, 2022 Thanks for your review. GC Graham C. Consulting Engineer Civil Engineering Used the software for: 2+ years ### "Very Innovative Product" December 20, 2019 5.0 I've been using this for years and this is the only home inspection software product that I recommend. Pros Horizon is an innovative product that continues to evolve, adding new features all the time. Maybe the best thing about this though, is that I don't have to pay more for the newest version - with every update, I get the newest features. Cons Nothing that I can really think of. It's pretty good. Review Source Response from Carson, Dunlop & Associates December 27, 2019 Hi Graham, we appreciate hearing from our customers and happy you're getting the most from Horizon. Thank you for your review and feedback! AW Alexandra W. Digital services manager Banking Used the software for: 1-2 years ### "Fresh Look" April 5, 2022 4.0 Pros This has a simple interface that makes it easy to train new employees to use. Cons A bit expensive if not using daily, could have more plan options. Review Source Response from Carson, Dunlop & Associates April 7, 2022 Thank you for your review. RC Richard C. owner Real Estate Used the software for: 2+ years ### "Second to none" March 1, 2019 5.0 I've received many compliments on the look of the report from both agents and clients alike. Pros This software is easy to use and edit and the support while seldom needed is great. I have agents who only use me because of the quality and simplicity of reading the report. The appearance of the finished product looks clean and very professional. Cons I honestly can't think of anything as this software has it all. Review Source Response from Carson, Dunlop & Associates March 7, 2019 Thanks Richard for your review. We continue to make our report writer easier to use and more flexible. Your input is always appreciated. EB Ed B. Inspector Real Estate Used the software for: 6-12 months ### "Why I chose Horizan" March 1, 2019 5.0 I have even been able to modify the report process to allow use for mold and air quality tests Pros Customizable Easy and fast set up Customer support All inclusive Cons I compared horizan to 3 other programs and haven't found anything I dislike yet Review Source Response from Carson, Dunlop & Associates March 5, 2019 Hi Ed, thanks for your review. We are glad that you are able to customize Horizon software to better fit your needs. Your comments are much appreciated and we will continue to provide flexibility and additional benefits through future updates. YB Yang B. Supply Chain Manager Real Estate Used the software for: 1-2 years ### "Excellent app, reliable and easy to use." September 1, 2023 5.0 Pros I like the report data export function. Which can export all your report data to an excel. Cons It takes too long for customer to read the report. Review Source Response from Carson, Dunlop & Associates September 5, 2023 Thank you for your Horizon review! You can included as much or as little details as you like. Buildings/Homes are complicated structures and can have comprehensive reports. Our Team would be happy to show ways to optimize your reports. KC Kristi C. Inspector Real Estate Used the software for: 6-12 months ### "Great software but maybe not ideal for Texas Inspectors" February 18, 2020 5.0 Customer service was good, but you need wifi to complete the report which makes it difficult to use in the field. Pros I like how it inserted photos directly in each section of the report rather than all photos at the end. Cons Reports were much too long and it scared off agents. Also instead of integrated a form required by Texas, it tacked it to the end, making the report even longer. Reason for choosing Horizon I ended up switching to a competitor’s product for reasons listed above. Review Source Response from Carson, Dunlop & Associates February 20, 2020 We very much appreciate your feedback and comments! Did you know you have unlimited format options to have your Texas integrated form appear where and how you like it? We'll reach out to you. SR Shahkir R. Home inspection Construction Used the software for: 6-12 months ### "Horizon " November 3, 2022 5.0 I have had good experience with horizon team is helpful. Pros It's easy to use and manage reports good futures. Cons Overall it has been good software fees are a bit hight than other companies. Review Source Response from Carson, Dunlop & Associates November 9, 2022 Thank you for your feedback. WH William H. owner Construction Used the software for: 1-2 years ### "Great report and help" July 24, 2019 4.0 Set up the appointment on my laptop then go to inspection and up load photos then write report. Pros I was able to get one on one report writing help along with adding some features to my report to suit my needs better and able to promote it to some of my property management customers. Thank you. Cons no cons just needed to take more time to learn the software better. Review Source Response from Carson, Dunlop & Associates July 26, 2019 Hi William, Thanks for the great review. We're always happy to help you meet and exceed the needs of your customers. To your success, The Horizon Team DT Daniel T. Certified Professional Inspector Construction Used the software for: I used a free trial ### "Good value, comes with kinks" August 9, 2022 3.0 For the price, the value is pretty good, I did move to a different product as I felt the interface was old and not as user friendly as other programs Pros Lots of options to customize verbiage and templates Cons I felt the UI was old and ease of use could be better Alternatives considered [Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)[Inspector Nexus](https://www.capterra.com/p/190940/Inspector-Nexus/)[EZ Home Inspection Software](https://www.capterra.com/p/94788/EZ-Home-Inspection-Software/)[HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reason for choosing Horizon I did not Review Source Response from Carson, Dunlop & Associates August 16, 2022 Thank you for responding Daniel. We hope you'll revisit when we release the rebuild UI/UX (interface & experience) coming in this fall. Similar Products Featured