--- title: "Point of Rental Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Point of Rental Software - reviews, pricing plans, popular comparisons to other Equipment Rental products and more." source_url: "https://www.capterra.com/p/29074/Point-of-Rental-Software/" page_type: "product" language: "en" --- # Point of Rental Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Point of Rental Software ## What is Point of Rental Software? Since 1982, Point of Rental has been providing innovative rental software designed to take your equipment rental business to new heights\*. Yes, we have all the features you'd expect from a rental software. But we know the important part is that they're easy-to-use and that they fit your business. We've built the best product documentation in the industry, and we even provide free video training courses to new users (in addition to hands-on training), so you're ready to go from Day 1. So let's talk about what's frustrating you in your business, then we can think through solutions together. Just fill out a form on our website and watch your business take off\*\*! \*that's an homage to our roots as a rental business formed by three former NASA employees =) \*\*again, NASA thing, it's the last time we'll say it, we promise. Let's work together to solve your problems. ## What is Point of Rental Software used for? [Equipment Rental](https://www.capterra.com/equipment-rental-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Rental](https://www.capterra.com/rental-software/) Top alternative Featured Overall rating Based on 149 user reviews Reviews sentiment Positive 85% Neutral 9% Negative 7% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Point of Rental Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.point-of-rental.com&name=Point of Rental Software) Rating Breakdown 4.3 +− Features4.2 Value for Money4.1 Ease of Use4.2 Customer Service4.2 Rating Breakdown 4.3 Features4.2 Value for Money4.1 Ease of Use4.2 Customer Service4.2 ## Point of Rental Software Reviewers Verdict Updated August 2026 AI summary - Point of Rental Software is a strong match for small to midsize equipment, tool, party, and construction rental businesses seeking tighter control of inventory, contracts, and scheduling. - Positive feedback centers around its ease of use, flexible rental management, ongoing feature updates, and specialized support for the rental industry. - It helps teams manage inventory, track equipment, and coordinate rentals and billing in one system, supporting day-to-day efficiency. - Reviewers note pain points like occasional bugs, invoicing limitations, sales and refund frustrations, and some data entry or navigation complexity. - It fits best for rental-focused teams prioritizing operational control, but buyers should weigh support needs and consider trade-offs in accounting and contract workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Point of Rental Software 4.3 (149) VS. [4.8 (1,190)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (149) Ease Of Use 4.8 (957) Value For Money 4.1 (113) Value For Money 4.7 (843) Customer Service 4.2 (145) Customer Service 4.8 (744) ## Point of Rental Software alternatives [4.2 (1,131)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.2 (2,068)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) ## FAQs about Point of Rental Software Overview ### What problems does Point of Rental Software solve? Point of Rental Software solves rental-specific operational bottlenecks by centralizing inventory, equipment availability, maintenance scheduling, dispatch, billing, and fleet financial tracking. Rental counter staff, operations managers, dispatch teams, mechanics, and multi-location leaders use it to reduce manual paperwork, prevent stock conflicts, track hard-down assets, and speed employee onboarding. Answer based on 102 reviews Overview ### Which roles and teams benefit most from Point of Rental Software? Point of Rental Software is most used by rental business owners, executives, and operations managers who need visibility into inventory, contracts, billing, and branch performance. Office managers, administrators, and finance staff rely on it to streamline scheduling, customer service, reporting, and back-office workflows that keep daily rental operations running efficiently. Answer based on 143 reviews Overview ### What company size and industries is Point of Rental Software built for? Point of Rental Software is built primarily for small equipment and event rental businesses, with 95% of reviewers from small businesses and construction the top industry at 32%. It also serves retail at 20% and event services at 19%, fitting tool, party, and construction rental operations. Answer based on 149 reviews Features and Usability ### What are the key features of Point of Rental Software? Point of Rental Software includes core rental management tools like quotes, reservations, contracts, returns, and billing, plus inventory management with equipment tracking, kitting, and multi-location availability. Differentiating features include maintenance scheduling, dispatch management, customizable reporting, website integration, and mobile access for field and warehouse work. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does Point of Rental Software integrate with? Point of Rental Software integrates with Xero, Sage Intacct, Sage 50 Accounting, QuickBooks Desktop, QuickBooks Desktop Enterprise, Paladin, and SMART Equipment Management. It also connects to accounting, payments, and CRM tools such as QuickBooks Online, Stripe, Salesforce Sales Cloud, Record360, Trackunit, Vertex, and Zapier. Answer based on 20 reviews Getting Started and Support ### How good is Point of Rental Software phone support? Point of Rental Software provides helpful phone support for many rental businesses, especially when teams need remote troubleshooting or setup guidance. Many users describe friendly, knowledgeable staff and useful call-back help, but others report long wait times, missed callbacks, ticket delays, and uneven after-hours coverage as the company has grown. Answer based on 54 reviews Getting Started and Support ### How easy is it to onboard and train a team on Point of Rental Software? Point of Rental Software offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say frontline staff and new hires often learn daily tasks quickly, while admins, beginners, and teams using deeper features need more time. Some users report uneven help content, limited training depth, or slow support during implementation. Answer based on 34 reviews Getting Started and Support ### What customer support options does Point of Rental Software offer, and how do users rate the experience? Point of Rental Software offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, knowledgeable, and helpful when reached, but many also report slower ticket responses, delays in escalation, difficulty connecting, and inconsistent service across plans. Answer based on 47 reviews Features and Usability ### How well does Point of Rental Software handle reporting? Point of Rental Software offers broad reporting and business analysis tools that many rental companies use for operations, dashboards, asset tracking, and profitability insights. Many teams like the report variety, but custom report building, report selection, exports, and some maintenance or accounting reports can be harder to learn and adapt. Answer based on 27 reviews ## Features AI summary Based on 1,082 Equipment Rental reviews Capterra data shows that buyers of equipment rental software rank the following features as their top priorities: - **Reservations Management** (**62%** of reviewers rated this feature as critical) - **Order Management** (**55%**) - **Payment Processing** (**58%**) Point of Rental Software supports all three features that reviewers rate most highly: **Reservations Management**, **Order Management**, and **Payment Processing**. Together, these capabilities help businesses handle bookings accurately, keep rental orders organized from start to finish, and process customer payments efficiently, allowing teams to manage day-to-day rental operations with greater speed and control. Order Management 4.1 (45) 64.44% of 45 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Payment Processing 4.2 (34) 70.59% of 34 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Scheduling 4.1 (36) 47.22% of 36 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Inventory Management 4.2 (55) 70.91% of 55 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Billing & Invoicing 4.2 (43) 69.77% of 43 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Reservations Management 4.3 (46) 63.04% of 46 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Point of Rental Software 93 features ### All Features - Access Control: Regulate who can view information within the system - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Management: Manage contact details and communication with clients - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Fleet Management: Management of commercial motor vehicles for work-related purposes - Forecasting: Form predictions based on past and present data/trends - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Kitting: Group and package individual but related items as one package set - Late Fee Calculation: Allows the calculation of fees for late rent payments - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Recurring Rentals: Designed to support renewals for recurring customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Short/Long Term Rental: Length of rental - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Warehouse Management: Manage and track operations and inventory within warehouses - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (123) 4.2 Based on 123 reviews ## Pricing Value for money 4.1 (113) ### Starting price Free trial not available Value for money 4.1 (113) 4.1 Based on 113 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (145) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (145) 4.2 Based on 145 reviews ## User reviews Overall rating 4.3 Based on 149 reviews Filter by rating 5(88) 4(38) 3(13) 2(3) 1(7) Mentioned topic Sorted by most recent JW Joshua W. Assistant Manager Construction ### "Still has potential." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 19, 2026 Declining service keeps me looking for new solutions at this point. What they do well is great, how they prioritize new features, over service or feature requests is frustrating. Pros Inventory management is still a top feature. Great management of, categories, sub-categories, etc. including many data fields for tracking on all types of equipment. Cons The service still has not returned to levels experienced years prior. Some innovation is pushed out as wins while items of interest provided by users on their own innovation submission platform are overlooked by development. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GO Gregory O. Purchasing Manager Construction ### "Do yourself a favour, don't" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2025 Terrible. It is difficult to get someone on the phone. When issues are reported, the standard response seems to be either 'I don't know' (if speaking to someone) or 'we may look into it for future development' (if the error is reported online). This is the case even if the issue reported actively prevents work to be done and is detrimental to the company and its customers. We recently moved to Syrinx365. We met a representative to present the latest version ahead. Most of the presentation was focused on the addition of a weather widget and any questions about issues already present in the previous issue were ignored. The training videos are incomplete and contain errors. Pros The system is based on Access so the data is relatively easy to interrogate. Manages hire quite well. Cons The system was initially developed as a hiring management system and does this well. Unfortunately, any extra function (purchasing, stock management, sales, etc) seems to have been implemented without consulting professionals of the area to understand their needs. This resulted in critical functions missing or not working properly. A few examples: - The demand of spare parts generated by jobs is based on the job status but doesn't coincide with reality (certain status generate demand when they shouldn't and vice versa) - No quarantine - No possibility to have delivery dates by order line, only one date per order. Considering how frequent it is to have multiple deliveries planned on a single order, this is an unforgivable oversight. - Impossible to manage lead time for products - Impossible to flag a product hazardous or to manage MSDS - No manual - The integrated help doesn't cover a lot of important elements or does it superficially The list goes on. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2025 Hey Gregory, you've raised a lot of issues that sound REALLY frustrating, but I know other users aren't having all of these issues. I'm not able to see which company you're with or which region you're in on this platform; can you email me at marketing@pointofrental.com so I can connect you with people that would best be able to address them? -Brian JG Jax G. Business Operations Administrator Events Services ### "We enjoy POR" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 12, 2025 Overall it does what we need. I wish the cost was better priced. Also, I wish that we could contact support without paying a high fee each time. Pros It is easy to use and pretty easy to build the environment needed for our company and team and I love the reports. Cons I wish that it was more affordable. We have not yet upgraded to new versions and tiers of the software due to the high costs. Also, to reach out for assistance from their customer care we are charged $150! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2025 Thanks for the feedback, Jax! We're glad you enjoy the software. As a general rule, we don't charge for support on a per-call basis; billing this way only occurs for companies that opted to reduce their payments by relying on our (free) online documentation and training videos. If you'd like to contact our sales team about reimplementing support, which would allow for unlimited support calls without the additional charge (think of it like a damage waiver, you pay X to not have to worry about the little things), email your AM at salesvm@pointofrental.com! -Brian RR Rachel R. Operations Manager Utilities ### "Overall a GREAT PICK!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Overall, a great experience. Truly, highly recommend POR. Their team is knowledgeable, seasoned, and intentional. Pros It's very comprehensive. The Elite system has a wide range of functionality and customization to fit your use case. The team is diligent about asking about your business, how it operates, and how its current processes so that they can fit POR to match your specific needs. They walk you through different processes and show you how to use the software for your needs, as opposed to just a general overview of how to do something, they customize all aspects to your company. Very personable onboarding and team. They are thorough and helpful and overall easy to work with. Cons Most notably, the cost. However, it is a very valuable investment. You get A LOT in the software, and it's not doubt worth the expense. There is a lot to learn, so be prepared for it to take some time to get used to, and to train others to use the system. Alternatives considered [EZRentOut](https://www.capterra.com/p/134914/EZRentOut/) Reasons for choosing Point of Rental Software Ultimately, POR had a lot more features and functionality and was more equipped to handle the complexity of our business structure and needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Paula S. Accounts Receivable Accounting ### "POR - The Ease of Accounting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2024 I've been using POR for 6+ years and learn to enjoy the ease of it the more I use it. I can't wait until we install the new program and get to use it. Pros Just when you think you know it all you find another way of processing something or there's another way to find the information you need. Cons Adjusting an invoice. The customer gets confused when they see a "C" invoice they assume it's a credit when it is an addition to the invoice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2024 We're glad you're enjoying Point of Rental, Paula! We look forward to creating new ways to tackle the challenges you face when it comes to dealing with accounting in the rental industry. =) - Brian MK Maria K. Office Manager Transportation/Trucking/Railroad ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros Even though I spoke to a new customer service representative, he still provided excellent services, popping me on hold to check things he was not 100% sure of. He was very polite and sorted out my enquiry very quickly. Cons N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2024 Thanks Maria! We're glad our team was able to help you out! CF Cameron F. Operations Coordinator Security and Investigations ### "Point of Rental " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 4, 2023 We wanted to use point of rental as our first rental management software. The first couple meetings were great and it seemed like a no brainer to go with them. After we paid and had our implementation team import all of our data, it was then up to us to figure it out. I felt like there was no support on using the software in our day to day business. Pros The user interface operated very smooth, and was overall a quick product. Cons Their customer service aspect. It was impossible to get ahold of anyone, and issues usually took 1-2 weeks to get resolved. Reasons for choosing Point of Rental Software They were one of if not the largest rental software on the market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2023 Hey Cameron, thanks for sharing your feedback; we appreciate the time you took to express your concerns. We're genuinely sorry to hear that your experience with our product fell short of your expectations. In the year since you've stopped using the product, we have addressed our support challenges with several different organizational and technological solutions which have sped up our response time and helped prevent cases from falling through the cracks; perhaps it's time for another look? SM Scott M. President Transportation/Trucking/Railroad ### "Top level support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 We needed to create an integration with POR that allowed us to provide data via the AEMP specification. We were able to do so in a few days; largely due to the high level of support we received from them. They were very engaged with us at every step and answered all our questions promptly. We now have multiple happy customers and are looking forward to adding more. Thank you POR Support! Pros The ease of integration using the AEMP specification and the ease of configuring the integration within the POR software. Cons We have had no negative experience whatsoever. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 16, 2023 Thanks, Scott! We're glad you're enjoying your Point of Rental experience! -Brian ES Ellen S. Office, Accounting & HR Manager Events Services ### "I won't tell you anything I haven't already told them..." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 September 12, 2023 Great time savings found through implementing Webpay & ESign. I would 100% recommend both. Pros Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs. Cons Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 13, 2023 Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian JC John C. CEO Construction ### "Rental software for growing company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2023 good training during implementation, very good phone support, stable platform with good updates Pros Continuation Billing process, Day at a glance, Integrated Payment Processing, PO processing Cons Paying for optional module that do not work out after 1 month , no refund on balance of year term. Reasons for choosing Point of Rental Software We had 2 customers that allowed us to observe how POR was used in their daily operations and the gave their input on how it worked for their business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 5, 2023 Hi John! We're glad you're enjoying your Point of Rental experience - thank you for the review! -Brian [View all Reviews](https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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