--- title: "Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Point of Rental Software Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RR Rachel R Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “The Elite system has a wide range of functionality and customization to fit your use case.“ December 10, 2024 PG Paul G Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Stock checks, both sales stock and fleet on mobile device would be very useful. When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.“ June 6, 2023 BS Brady S ControllerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.“ May 30, 2023 TY Travis Y ManagerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.“ May 30, 2023 HP Harmony P Executive AdministratorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed.“ May 30, 2023 DP Danielle P ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.“ June 8, 2023 RR Rachel R Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “Very personable onboarding and team.“ December 10, 2024 CF Cameron F Operations CoordinatorSecurity and Investigations, 11 - 50 employeesUsed the software for: 6-12 months. “It was impossible to get ahold of anyone, and issues usually took 1-2 weeks to get resolved.“ December 4, 2023 ## Showing most helpful reviews Showing 1-25 of 149 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Assistant Manager Used the software for: 3-5 years ### "Still has potential." March 24, 2026 3.0 Declining service keeps me looking for new solutions at this point. What they do well is great, how they prioritize new features, over service or feature requests is frustrating. Pros Inventory management is still a top feature. Great management of, categories, sub-categories, etc. including many data fields for tracking on all types of equipment. Cons The service still has not returned to levels experienced years prior. Some innovation is pushed out as wins while items of interest provided by users on their own innovation submission platform are overlooked by development. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Great experience, always something new to learn." November 7, 2017 5.0 Staying on the forefront of technology, we are able to stay ahead of our competitors and provide our customers with professional services. The enhanced technologies allows us to better track our inventory and communicate easier in and around the organization. This software is the lifeline of our business. Pros I love how the company is continuously updating their programs and new technology is always being introduced to us consumers. Cons There is an additional cost to every facet of the system, but in the long run well worth the investment. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Customer support is TOP TIER!" July 29, 2022 5.0 They have been excellent at providing the best customer service I have experienced in the rental software industry. It's easy to reach someone on their team when I need help, and they are fast to respond, unlike my previous rental software provider. Pros I found Syrinx to be easier to use and set up than many other products I have used in the past. Cons The look seems older, but I tell you what, it's far from old. It's very powerful and seems more rental customised than other rental systems I have used. Review Source R Reviewer Office, Accounting & HR Manager Used the software for: 3-5 years ### "I won't tell you anything I haven't already told them..." September 13, 2023 3.0 Great time savings found through implementing Webpay & ESign. I would 100% recommend both. Pros Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs. Cons Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Point-of-Rental\_Review" March 22, 2019 4.0 Pros Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use. Cons if we want to add functions to the system to taylor them to our needs it is hard to get that done. Review Source R Reviewer President Used the software for: 3-5 years ### "Been using it a few years, really helped us to modernize" November 7, 2017 4.0 Pros Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use. Cons Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be. Review Source R Reviewer Sales Installation & Design Used the software for: 3-5 years ### "This software rocks" November 16, 2018 5.0 Pros Ease of use, inventory management, website management, customer service is awesome. Cons This software has a lot of reports and analytics, a simpler way to navigate would be great. Review Source R Reviewer Senior Accountant Used the software for: Less than 1 year ### "Point of Rental switch" November 13, 2018 5.0 Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner! Pros We switched from a different system and POR has so many more reporting options and better functionality than we’ve ever had. There are so many more options on how to move around the system. Cons The only thing I’ve found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem. Review Source R Reviewer Directeur Régional Used the software for: Less than 1 year ### "Extremely happy with PoR. Excellent support from both the IT department and the support staff" November 7, 2017 4.0 Inventory sharing is great. We still have issues with the accounting aspect but mainly caused because we are new at using the software. Quick and easy to get information on a specific store. Also nice to have access to the databases. Reports are great as well. Pros The software is extremely easy to use. Training is less than 3 days. We like the inventory sharing as well. Cons Dispatch center needs to be upgraded. The maps are outdated and it is extremely difficult to route routes when you have to pick up equipment at different sites. The logistic tickets does not work for us. In many places in the software the system does not keep the filters or sort whenever coming in and out. The administration of users is really hard for us as we have over 500 employees. Not easy to find the user as you need to scroll down until you find the proper user. Review Source R Reviewer Recreation Programmer Used the software for: 3-5 years ### "Ease and Efficiency" November 13, 2018 5.0 There is so much I’m not doing that POR can help with, and I love figuring more out to make our job easier each day Pros Dispatch Center for routing trucks efficiently and tracking our staff throughout each day Cons Things I like least continue to be worked on and improved Review Source R Reviewer Communications Manager Used the software for: 3-5 years ### "we LOVE Point of Rental" March 22, 2019 5.0 So incredibly impressed with the quality of product and people they are putting out. GO POR! Pros Their customer service team is incredibly helpful and friendly. Calling them is never a chore. Cons It's not the prettiest, but it doesn't have to be. Review Source R Reviewer Customer Service Associate Used the software for: 3-5 years ### "Simple to use, but requires learning, buggy and prone to crashing" June 5, 2023 3.0 Without the system, management of transactions and reservations would be difficult. Despite some notable quality dips, it is baseline functional. Pros Fairly easy to use. Solid organization. Cons Will frequently crash. Looking up maintenance can also bug out and show an empty log that will not go away until entire window is closed. UI and UX requires a lot of back and forth between pages to accomplish fairly simple tasks such as finding invoices/barcodes. Invoices are not in an obvious spot in between the log and notes. Learning curve is made higher due to back-and-forth menuing that is not obvious at first for newer users and employees. Prone to crashes during contract sign-up when taking too long. Photos don't show up at first in several menus (prepare item for send-out) and don't show until after item is sent out for received. Review Source R Reviewer Secretary Used the software for: 3-5 years ### "Best Decision Ever Made" April 11, 2019 5.0 When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out. Pros User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!! Cons I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss \[SENSITIVE CONTENT HIDDEN\] and all of the oldies but goodies! \[SENSITIVE CONTENT HIDDEN\] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!! Review Source R Reviewer Parts Buyer Used the software for: Less than 1 year ### "6 Months on the Job" May 31, 2023 4.0 POR can be very slow and tedious to work with at times, and down right aggravating when File Maintenance decides to stop working in the middle of doing inventory with it. It's not hard to use but there are a lot of areas where steps could be cut down. We currently don't have cloud but are looking into using it, hopefully some of this is fixed with that upgrade to the system. I do know that there are several benefits to making that change that will make inventory much quicker. Pros "Items for Vendor" is very helpful once we understood properly how the function works with the min/max order in File Maintenance. The system is fairly simple once you understand how certain features are supposed to function. Cons A big part of my job is managing inventory and it is very easy for inventory to be off when it becomes a 4-5 step process to pull items from stock on contracts after receiving from a PO. It would be nice if there were a feature to pull directly after receiving instead of having to open a contract and manually pull items. Its a simple step but can be easily missed when there are a lot of parts coming in for several different contracts. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Point of Rental - the future of hire software " May 24, 2023 4.0 It has been great, it has really allowed us to track all of our equipment and ensure we are billing our customers correctly, whilst managing a P&L & customer pipeline. Pros Very easy to use, and if there are any problems, the customer support team are always on hand to assist. Cons Would be good if this was a cloud based system. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "It Does What It Is Supposed To But Has Glitches" May 24, 2023 4.0 Overall the system is great but would love to have the connection issues stop. Pros We previously used a server based POR Software and they began phasing out support for the product and talked us into moving to the Cloud Based Product. The new dashboard features are nice and we were already familiar with the basic functions of the program. Cons The issues I have come across in the cloud based program are losing connection on occasion throughout the day. Exporting reports from the system into an excel or crystal file can be tricky. Customer Support set up a folder for me to seamlessly export reports to and I keep having to call back because the pathway to that folder will be lost. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Great Program" June 9, 2023 5.0 Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use. Pros Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use. Cons I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management. Review Source R Reviewer EQUIPMENT SALES ASSOCIATE Used the software for: 3-5 years ### "very versatile, logical roadmaps" June 5, 2023 5.0 Pros inventory management simplified. multiple avenues of approach to retrieve data Cons difficult to see examples of reports to decide which one to use Review Source R Reviewer sales Used the software for: 3-5 years ### "point of rental" May 31, 2023 5.0 I like how POR is set up for everyday use. Especially for searching either equipment or customers. Pros The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for. Cons My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient. Review Source R Reviewer Accounts Manager Used the software for: 3-5 years ### "POR good value" June 5, 2023 5.0 the software is great overall, the tech help has always been quick at getting back to us. POR has helped us greatly in looking after our inventory in retail and rental. Pros for our rental inventory, it has saved us time and money. the billing cycle is fast and easy. Cons nothing that comes to mind, everything has been good. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Point of Rental" June 9, 2023 5.0 Always learning Pros The ease of the ability to edit and change item details, customer details, orders, etc. Cons When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote. Review Source R Reviewer SHOP MANAGER Used the software for: 3-5 years ### "Solid Rental Software" May 24, 2023 5.0 Overall stock accountability and management has much improved with POR. Many features surrounding rental fleet management allow easy manipulation of equipment within the various modules. Pros Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward. Cons Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner. Review Source R Reviewer VICE PRESIDENT OF OPERATIONS Used the software for: 3-5 years ### "Rental Supply - POR" May 26, 2023 4.0 Pros To be able to edit contracts in real time. Cons Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Nice interface, poor customer support" November 15, 2019 4.0 I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere. Pros The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles. Cons No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration. Review Source R Reviewer Manager Used the software for: 1-3 years ### "feedback" May 31, 2023 3.0 Overall the system works and is a good system for rentals. Pros Overall it is a good system. Has some good functions that help. Cons Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.