# Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Point of Rental Software Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RR Rachel R Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “The Elite system has a wide range of functionality and customization to fit your use case.“ December 10, 2024 PG Paul G Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Stock checks, both sales stock and fleet on mobile device would be very useful. When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.“ June 6, 2023 BS Brady S ControllerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.“ May 30, 2023 TY Travis Y ManagerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.“ May 30, 2023 HP Harmony P Executive AdministratorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed.“ May 30, 2023 DP Danielle P ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.“ June 8, 2023 AM Andrea M Vice PresidentMachinery, 11 - 50 employeesUsed the software for: More than 2 years. “We have had our own growing pains as a company, and POR has stuck with us through it all, adapting our software modules as our own needs have changed. While there are a few things we would like to see function differently/better, overall, it is a great software program at a great value and they truly understand the equipment rental industry.“ May 23, 2023 CP Cody P Regional ManagerConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. “ May 23, 2023 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christina P. Controller Events Services Used the software for: 2+ years ### "Great experience, always something new to learn." November 6, 2017 5.0 Staying on the forefront of technology, we are able to stay ahead of our competitors and provide our customers with professional services. The enhanced technologies allows us to better track our inventory and communicate easier in and around the organization. This software is the lifeline of our business. Pros I love how the company is continuously updating their programs and new technology is always being introduced to us consumers. Cons There is an additional cost to every facet of the system, but in the long run well worth the investment. Review Source Response from Point of Rental Software November 7, 2017 Thanks for your feedback, Christina! We're glad to have you as part of the POR family! SB Stephen B. General Manager Building Materials Used the software for: Less than 6 months ### "Customer support is TOP TIER!" July 28, 2022 5.0 They have been excellent at providing the best customer service I have experienced in the rental software industry. It's easy to reach someone on their team when I need help, and they are fast to respond, unlike my previous rental software provider. Pros I found Syrinx to be easier to use and set up than many other products I have used in the past. Cons The look seems older, but I tell you what, it's far from old. It's very powerful and seems more rental customised than other rental systems I have used. Alternatives considered [Baseplan](https://www.capterra.com/p/135124/Baseplan-Enterprise/) Reason for choosing Point of Rental Software I didn't like the arrogance of the other option Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) Product Support Review Source Response from Point of Rental Software July 29, 2022 Thanks, Stephen! We're glad you're enjoying your Point of Rental experience and we appreciate working with you as well. =) ES Ellen S. Office, Accounting & HR Manager Events Services Used the software for: 2+ years ### "I won't tell you anything I haven't already told them..." September 12, 2023 3.0 Great time savings found through implementing Webpay & ESign. I would 100% recommend both. Pros Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs. Cons Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it. Review Source Response from Point of Rental Software September 13, 2023 Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian WB Walter B. Manager Retail Used the software for: 2+ years ### "Point-of-Rental\_Review" March 21, 2019 4.0 Pros Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use. Cons if we want to add functions to the system to taylor them to our needs it is hard to get that done. Review Source Response from Point of Rental Software March 22, 2019 Hi Walter! Thanks for the kind words! We're glad you're enjoying the system and of course we'd love to make all the changes customers request - but when you have more than 5,000 customers, you get a lot of requests for tailored features. =) Are you using uInnovate to suggest ideas so your fellow rental experts can vote on them? That's the easiest way for us to see which customizations should be a priority so we can keep making the best, most beneficial possible software for everyone. Thanks again for being a part of the Point of Rental family and we look forward to working with you to help you and Taylor Rental be as successful as possible. =) Arden S. President Used the software for: 2+ years ### "Been using it a few years, really helped us to modernize" November 6, 2017 4.0 Pros Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use. Cons Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be. Review Source Response from Point of Rental Software November 7, 2017 Thank you for providing that feedback, Arden. We'll get the new support staff spun up quickly on the software and get you back to the level of knowledgeable service you expect from Point of Rental. Thanks for being a part of the POR family! Matt C. Sales Installation & Design Retail Used the software for: 2+ years ### "This software rocks" November 5, 2018 5.0 Pros Ease of use, inventory management, website management, customer service is awesome. Cons This software has a lot of reports and analytics, a simpler way to navigate would be great. Review Source Response from Point of Rental Software November 16, 2018 Thanks, Matt! We're glad you're enjoying your Point of Rental experience. Have you heard of our new Report Finder, which came out a couple weeks ago? I think you're going to love its ability to help you see what each report does and where to find it. All you have to do is tell it what you want to know! =) Rachel W. Senior Accountant Events Services Used the software for: 6-12 months ### "Point of Rental switch" November 5, 2018 5.0 Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner! Pros We switched from a different system and POR has so many more reporting options and better functionality than we’ve ever had. There are so many more options on how to move around the system. Cons The only thing I’ve found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem. Review Source Response from Point of Rental Software November 13, 2018 Thanks, Rachel! We're glad you're enjoying Point of Rental and we encourage you to request that reporting tweak within uInnovate so our development team knows about it. =) Thanks for joining us at the International Conference! AC Andre C. Directeur Régional Used the software for: 6-12 months ### "Extremely happy with PoR. Excellent support from both the IT department and the support staff" November 6, 2017 4.0 Inventory sharing is great. We still have issues with the accounting aspect but mainly caused because we are new at using the software. Quick and easy to get information on a specific store. Also nice to have access to the databases. Reports are great as well. Pros The software is extremely easy to use. Training is less than 3 days. We like the inventory sharing as well. Cons Dispatch center needs to be upgraded. The maps are outdated and it is extremely difficult to route routes when you have to pick up equipment at different sites. The logistic tickets does not work for us. In many places in the software the system does not keep the filters or sort whenever coming in and out. The administration of users is really hard for us as we have over 500 employees. Not easy to find the user as you need to scroll down until you find the proper user. Review Source Response from Point of Rental Software November 7, 2017 Thank you for that feedback, Andre! We appreciate your input, as it helps us guide the future of our software - we look forward to working with you to overcome the obstacles you're facing now and make the benefits even better! RS Ralph S. Recreation Programmer Government Administration Used the software for: 2+ years ### "Ease and Efficiency" November 6, 2018 5.0 There is so much I’m not doing that POR can help with, and I love figuring more out to make our job easier each day Pros Dispatch Center for routing trucks efficiently and tracking our staff throughout each day Cons Things I like least continue to be worked on and improved Review Source Response from Point of Rental Software November 13, 2018 Thanks, Ralph! We're glad to hear about your experience with Dispatch Center and to hear that our team is always working to meet your needs. Thanks for joining us at the International Conference! HW Heather W. Communications Manager Construction Used the software for: 2+ years ### "we LOVE Point of Rental" March 21, 2019 5.0 So incredibly impressed with the quality of product and people they are putting out. GO POR! Pros Their customer service team is incredibly helpful and friendly. Calling them is never a chore. Cons It's not the prettiest, but it doesn't have to be. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Heather! And don't worry, your software is going to get prettier in the future. =) Thanks for being a part of the Point of Rental family! TY Travis Y. Manager Oil & Energy Used the software for: 1-2 years ### "Not a good choice if you customers pay 30-60 days" May 30, 2023 3.0 Pros Ease of use once you get used to operating the system make a rental happen in moments. The tracking of the hours in and out is also nice. Cons This is one of my only complaints with POR. Currently you are unable to send customers monthly statements for all past due invoices. Once you have selected the invoice for monthly statement you are no longer allowed to add it to next month's statement if the bill has still not been paid. This is a huge accounting nightmare that quite honestly is ridiculous it was not a standard feature when the program was built. We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save. Review Source Response from Point of Rental Software May 31, 2023 Travis, thanks for the review! I've got great news for you - As of the last release of Essentials: "We now have a setting that gives you the ability to not only bill for contracts that have never had statements run on them, but also for the old ones that customers haven't paid yet. And just as cool, it shows the previous statement for each of those "rebilled" contracts." So hopefully you can now scrap Excel from this process. Check your release notes for more information. =) -Brian P.S. If you're not using Essentials, Expert and Elite have had this functionality for a long time; please contact support for help in setting that up. SS Simon S. Director Consumer Services Used the software for: 2+ years ### "Users experience" June 8, 2023 4.0 Positive experience using the software and simplifies the accounting/bookkeeping process Pros Equipment management which includes all the associated consumables. Cons when adding new equipment to an open contract the software does not autofill the associated equipment for the new item e.g. A new hire contract for tower scaffolding will autofill the associated components but if an additional tower is added the software does not autofill the components required.There is no feature to invoice cash customers monthly for equipment on hire. Review Source Response from Point of Rental Software June 12, 2023 Hey Simon, we're glad you're enjoying the software overall. Can you contact our support team at uksupport@pointofrental.com about the issues you've raised? I think both of these things should be possible with the software, but they'll be able to give you a better answer than I would about how you can do these things. (And if, for some reason, they aren't possible, please submit those ideas in uInnovate; they seem like something the software should do.) -Brian BS Becky S. OFFICE MANAGER/RENTAL COORDINATOR Machinery Used the software for: 2+ years ### "Great Operating System" May 23, 2023 5.0 Pros The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company. Cons I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this. Switched from [RentMaster](https://www.capterra.com/p/55469/RentMaster/) Rentmaster did not suit our growing needs. Review Source Response from Point of Rental Software May 24, 2023 Hi Becky! We're glad you find the software beneficial! I've forwarded your comment on a class about building reports to our L&D team and our IC class-building committee; I know there are a lot of different requests for content, but hopefully you'll see something soon! -Brian DN David N. General Manager Construction Used the software for: 6-12 months ### "This software is massively over priced and is not cut out for fence rentals." May 18, 2018 1.0 There were no benefits whatsoever Pros The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations. Cons Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this. Review Source Response from Point of Rental Software May 30, 2018 David, I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago. We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through? We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances. kG kabe G. owner Events Services Used the software for: 6-12 months ### "Total Rip" December 9, 2022 1.0 None! Considering we never received a work program. We chose to go with POR because of the reviews and features it had to offer. We went with top tier to run everything from inventory tracking to delivery scheduling etc. However, after paying thousands of dollars for them to import all our data and give us training to run the software, we never received a working program after 8 months of going back and forth. They kept delaying and delaying. After hundreds of man hours that we spent with them, we just gave up and just asked if they can just let us log in and we would just enter our own data in. Even then, they didn't give us access or anything to work with. We are now currently dealing with lawyers to resolve this. Review Source DG DKeith G. owner Retail Used the software for: 2+ years ### "POR, A life saver" March 21, 2019 5.0 One of the reasons that we purchased rental software was to keep track of the maintenance schedules on the machines and this software is excellent. You can set-up your desired intervals and the program will prompt you to do the work. Our system is so much better with POR. Thanks! Pros The software from POR is the most comprehensive that I considered and I looked at several. They have so many features that they should offer a college course just to teach you all the features. The dashboard is easy to understand and the performance of the information to help the facility to track every aspect of the business is great. They are helpful when you have a question, if there is some part of the program that you have yet to utilized. POR is a great company for the rental industry. Cons There are some modules that they require you to purchase if you want to have the ability to perform those functions, it would be nice if everything was included from the beginning. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Keith! We do have our version of a college course at our International Conference each year, where there are three days of training on nearly every aspect of the software (as well as one-on-one face-to-face time with our trainers), if you'd like to come down to Fort Worth in November. =) We make many of our features optional because there are thousands of rental stores using Point of Rental and lots of them don't need all the features - we try to give you the option to get only the features you need so you're not buying more than you want. We're glad you're enjoying what you have and we'd love to see you at our International Conference this year! Thanks for being a part of the Point of Rental family. DJ Douglas J. President Construction Used the software for: 2+ years ### "POR review" May 23, 2023 5.0 Pros Ease of training. Ability to monitor asset income Cons We need better integration between POR & Bookkeeping. Currently these is no integration between POR & QuickBooks Review Source Response from Point of Rental Software May 24, 2023 Hey Douglas, glad you enjoy the software! There's definitely an integration between all of our software products and Quickbooks, although because there are a few different versions of our software and several different versions of Quickbooks, some integrations may work better than others. Can you send me an email (I'm going to include it in a private response) and I will get your information to someone who can help you better than I would be able to? -Brian RM Robert M. Counter sales Machinery Used the software for: 2+ years ### "Great customer support " May 23, 2023 5.0 Great customer service for myself when I have issues. I have had to call a couple of times.It was some on my end that I did not input properly. Pros Program is easy to use after a short time of being exposed to it.Easy to navigate. Cons Only thing I do not like, is having to input first log in after it goes to “sleep “, Review Source Response from Point of Rental Software May 24, 2023 Hey Robert! Thanks for the review - we're glad you're finding the software easy to use and that we've been able to help you whenever you need it. Happy renting, -Brian BT Bradley T. Account Executive Events Services Used the software for: 2+ years ### "Great product with multi functionality." May 23, 2023 5.0 Overall, we are very pleased with the product and have recommended it to several other businesses who now use it as well. Pros The product is easy to use and it was easy to integrate with our business model. Cons Some of the accounting features can be confusing at times. Reason for choosing Point of Rental Software We liked the functionality of the product and how it would integrate into our business. Review Source Response from Point of Rental Software May 24, 2023 Bradley, thanks for the review - we're glad our software's been easy to use and that it works well with what you're doing! Happy renting, -Brian MS Mary S. Owner Retail Used the software for: 2+ years ### "Customer Support used to be great, now you can't get them on the phone!" March 22, 2019 3.0 In the last 6 months: 1. we can't get anyone to call us back after we leave a message for support - they are always too busy to help us when we call in. 2. we can't get them to help us with new issues - such as scanning a new drivers license (POR blames the scan company, the scan company blames POR). We were sold on your system in large part due to this feature - and now we won't be able to use it! 3. today we got someone who had an attitude that was really not needed on the phone - when I asked to speak with someone else to help us, I had to request this 3x before she would agree to let me speak to someone else. Pros Great features for our industry. Used to love the way we could scan in a drivers license or info and photo, but now we don't have that option for the new MN drivers license. Like that the website automatically updates from information we input about our inventory! Cons Redundant features - having to click many times to close a contract when it is a simple close with no changes. Review Source Response from Point of Rental Software March 26, 2019 Mary, we're sorry to hear we haven't been living up to our standards in your interactions with us. Our team has investigated the issues and we've reached out to explain what's happened and how we're resolving those issues - hopefully you'll be able to return Keith's call. We look forward to working with you to ensure this doesn't happen again, for you or others. We're glad you're a part of the Point of Rental family and thank you for keeping us accountable! MO Marlene O. Office Manager Events Services Used the software for: 1-2 years ### "POR Review" June 2, 2023 4.0 Pros The Dashboard, Workbench and Inventory. Cons There are glitches that sometimes support can't explain. Review Source Response from Point of Rental Software June 6, 2023 Hey Marlene, thanks for the review! We're glad you're enjoying the software overall. We're not excited about the glitches you're talking about and we'd like to know more so we can fix 'em - can you let me know about the issues you're having at support@pointofrental.com? Thank you! -Brian BP Bridget P. Director Wireless Used the software for: 1-2 years ### "Don't do it or get a visual ahead of time" August 12, 2021 2.0 Negative, lots of pain points, limitations, and workarounds to get it setup for us Pros We were excited to get a rental software to help make things easy. Some of the items promised in sales presentation, didn't happen and lots of workarounds. Cons Difficult to implement and onboarding was not organized or helpful. Continues to not work for our business. Sloppy data flow and not good with reporting. Review Source LB Loreal B. Hr Manager Events Services Used the software for: 2+ years ### "Easy software to use. I love that it keeps everything on file" May 30, 2023 5.0 Good. No problems Pros the smooth process of doing inventory, and how easy it is to go through accounts. Cons I wish there was an easy way to break down certain items for when I bonus my team based on products Reason for choosing Point of Rental Software It is the easiest software to use and it does everything that we need Review Source Response from Point of Rental Software May 31, 2023 Loreal, thanks for the review! We're glad you're finding Point of Rental easy to use and that it's able to take care of your needs. Happy renting! -Brian AV Angie V. Manager Construction Used the software for: 2+ years ### "Canadian User" June 8, 2023 5.0 9/10 Pros Point of Rental is great for ease of training new staff. Cons In recent years the delay in customer service. Reason for choosing Point of Rental Software customer reviews Review Source Response from Point of Rental Software June 9, 2023 Hi Angie! Thank you for the review; we're glad you find the software easy to use (and we'll keep working to enhance our customer service =)). -Brian RK Robert K. IT Specialist Construction Used the software for: 6-12 months ### "Great rental software for busy locations" May 23, 2023 4.0 Support has been great when dealing with all kinds of issues from small to large. Pros Can do most anything needed in the rental industry. Works great for a busy yard. Cons Some features or items are hard to find unless you have been using it for a while. Custom reports could use some work to make it more user friendly. Review Source Response from Point of Rental Software May 24, 2023 Hi Robert! We're happy you find the software helpful and glad you've had great experiences with our support team! If you have some specific suggestions for custom reports, I'd recommend submitting them via uInnovate; our developers look through there at least every week for ideas to implement into the software. -Brian Similar Products Featured ## Related categories [Rental](https://www.capterra.com/rental-software/)[Event Rental](https://www.capterra.com/event-rental-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)