--- title: "Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/29074/Point-of-Rental-Software/reviews/" page_type: "reviews" language: "en" --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Point of Rental Software Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews RR Rachel R Operations ManagerUtilities, 2 - 10 employeesUsed the software for: Less than 6 months. “The Elite system has a wide range of functionality and customization to fit your use case.“ December 10, 2024 ES Ellen S Office, Accounting & HR ManagerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. “ September 12, 2023 BS Brady S ControllerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.“ May 30, 2023 PG Paul G Managing DirectorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “Stock checks, both sales stock and fleet on mobile device would be very useful. When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.“ June 6, 2023 HP Harmony P Executive AdministratorRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed.“ May 30, 2023 TY Travis Y ManagerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.“ May 30, 2023 SM Scott M PresidentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of integration using the AEMP specification and the ease of configuring the integration within the POR software.“ October 10, 2023 DP Danielle P ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.“ June 8, 2023 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christina P. Controller Events Services Used the software for: 2+ years ### "Great experience, always something new to learn." November 6, 2017 5.0 Staying on the forefront of technology, we are able to stay ahead of our competitors and provide our customers with professional services. The enhanced technologies allows us to better track our inventory and communicate easier in and around the organization. This software is the lifeline of our business. Pros I love how the company is continuously updating their programs and new technology is always being introduced to us consumers. Cons There is an additional cost to every facet of the system, but in the long run well worth the investment. Review Source Response from Point of Rental Software November 7, 2017 Thanks for your feedback, Christina! We're glad to have you as part of the POR family! SB Stephen B. General Manager Building Materials Used the software for: Less than 6 months ### "Customer support is TOP TIER!" July 28, 2022 5.0 They have been excellent at providing the best customer service I have experienced in the rental software industry. It's easy to reach someone on their team when I need help, and they are fast to respond, unlike my previous rental software provider. Pros I found Syrinx to be easier to use and set up than many other products I have used in the past. Cons The look seems older, but I tell you what, it's far from old. It's very powerful and seems more rental customised than other rental systems I have used. Alternatives considered [Baseplan](https://www.capterra.com/p/135124/Baseplan-Enterprise/) Reason for choosing Point of Rental Software I didn't like the arrogance of the other option Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) Product Support Review Source Response from Point of Rental Software July 29, 2022 Thanks, Stephen! We're glad you're enjoying your Point of Rental experience and we appreciate working with you as well. =) ES Ellen S. Office, Accounting & HR Manager Events Services Used the software for: 2+ years ### "I won't tell you anything I haven't already told them..." September 12, 2023 3.0 Great time savings found through implementing Webpay & ESign. I would 100% recommend both. Pros Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs. Cons Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it. Review Source Response from Point of Rental Software September 13, 2023 Hey Ellen, thanks for leaving a review and we're glad that you're enjoying the software in general! I totally understand the frustration of feeling like you're being sent somewhere else when you have a suggestion, but let me offer the "why" so hopefully it's a bit less frustrating: uInnovate helps us manage requests from tens of thousands of Point of Rental users, see which are most desired and impactful, and prioritize solutions to implement. With dozens of developers and dozens of support agents, you can imagine the potential for miscommunication if we handled these requests internally. As a bonus for you, when you use uInnovate, you can see what others have suggested and (hopefully) that your request is already being worked on. =) We're also adding training for our first responders so they can address more issues immediately, preventing the need to wait for an expert; expertise takes time to develop, however. We look forward to continuing to work with you and hope to constantly improve your experience! -Brian WB Walter B. Manager Retail Used the software for: 2+ years ### "Point-of-Rental\_Review" March 21, 2019 4.0 Pros Point of Rental will answer the phone anytime of the day or night with their own employees to help with any problems that you might have. Not only are there a million reports we can run but the system is also very easy to use and train people to use. Cons if we want to add functions to the system to taylor them to our needs it is hard to get that done. Review Source Response from Point of Rental Software March 22, 2019 Hi Walter! Thanks for the kind words! We're glad you're enjoying the system and of course we'd love to make all the changes customers request - but when you have more than 5,000 customers, you get a lot of requests for tailored features. =) Are you using uInnovate to suggest ideas so your fellow rental experts can vote on them? That's the easiest way for us to see which customizations should be a priority so we can keep making the best, most beneficial possible software for everyone. Thanks again for being a part of the Point of Rental family and we look forward to working with you to help you and Taylor Rental be as successful as possible. =) Arden S. President Used the software for: 2+ years ### "Been using it a few years, really helped us to modernize" November 6, 2017 4.0 Pros Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use. Cons Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be. Review Source Response from Point of Rental Software November 7, 2017 Thank you for providing that feedback, Arden. We'll get the new support staff spun up quickly on the software and get you back to the level of knowledgeable service you expect from Point of Rental. Thanks for being a part of the POR family! Matt C. Sales Installation & Design Retail Used the software for: 2+ years ### "This software rocks" November 5, 2018 5.0 Pros Ease of use, inventory management, website management, customer service is awesome. Cons This software has a lot of reports and analytics, a simpler way to navigate would be great. Review Source Response from Point of Rental Software November 16, 2018 Thanks, Matt! We're glad you're enjoying your Point of Rental experience. Have you heard of our new Report Finder, which came out a couple weeks ago? I think you're going to love its ability to help you see what each report does and where to find it. All you have to do is tell it what you want to know! =) Rachel W. Senior Accountant Events Services Used the software for: 6-12 months ### "Point of Rental switch" November 5, 2018 5.0 Point of Rental has changed our company functionality for the better and we are so happy to have made this change. We wish we had done it sooner! Pros We switched from a different system and POR has so many more reporting options and better functionality than we’ve ever had. There are so many more options on how to move around the system. Cons The only thing I’ve found so far that I would change is the way reports export into Excel. The added rows are a little bothersome but not a make or break problem. Review Source Response from Point of Rental Software November 13, 2018 Thanks, Rachel! We're glad you're enjoying Point of Rental and we encourage you to request that reporting tweak within uInnovate so our development team knows about it. =) Thanks for joining us at the International Conference! AC Andre C. Directeur Régional Used the software for: 6-12 months ### "Extremely happy with PoR. Excellent support from both the IT department and the support staff" November 6, 2017 4.0 Inventory sharing is great. We still have issues with the accounting aspect but mainly caused because we are new at using the software. Quick and easy to get information on a specific store. Also nice to have access to the databases. Reports are great as well. Pros The software is extremely easy to use. Training is less than 3 days. We like the inventory sharing as well. Cons Dispatch center needs to be upgraded. The maps are outdated and it is extremely difficult to route routes when you have to pick up equipment at different sites. The logistic tickets does not work for us. In many places in the software the system does not keep the filters or sort whenever coming in and out. The administration of users is really hard for us as we have over 500 employees. Not easy to find the user as you need to scroll down until you find the proper user. Review Source Response from Point of Rental Software November 7, 2017 Thank you for that feedback, Andre! We appreciate your input, as it helps us guide the future of our software - we look forward to working with you to overcome the obstacles you're facing now and make the benefits even better! RS Ralph S. Recreation Programmer Government Administration Used the software for: 2+ years ### "Ease and Efficiency" November 6, 2018 5.0 There is so much I’m not doing that POR can help with, and I love figuring more out to make our job easier each day Pros Dispatch Center for routing trucks efficiently and tracking our staff throughout each day Cons Things I like least continue to be worked on and improved Review Source Response from Point of Rental Software November 13, 2018 Thanks, Ralph! We're glad to hear about your experience with Dispatch Center and to hear that our team is always working to meet your needs. Thanks for joining us at the International Conference! HW Heather W. Communications Manager Construction Used the software for: 2+ years ### "we LOVE Point of Rental" March 21, 2019 5.0 So incredibly impressed with the quality of product and people they are putting out. GO POR! Pros Their customer service team is incredibly helpful and friendly. Calling them is never a chore. Cons It's not the prettiest, but it doesn't have to be. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Heather! And don't worry, your software is going to get prettier in the future. =) Thanks for being a part of the Point of Rental family! JF Jimmy F. Owner Retail Used the software for: 2+ years ### "Too Many Limitations for Any Serious Business to Consider for Online Bookings" April 21, 2021 1.0 It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business. Pros The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades. Cons I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult. Alternatives considered [EZRentOut](https://www.capterra.com/p/134914/EZRentOut/) Reason for choosing Point of Rental Software Because I'm an idiot. Review Source Response from Point of Rental Software April 23, 2021 Hey Jimmy, thanks for the feedback. Our support team will be reaching out shortly to help with any issues you're currently having. They'll also be able to show you how to access our support team via chat. BS Beverly S. Secretary Retail Used the software for: 2+ years ### "Best Decision Ever Made" March 25, 2019 5.0 When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out. Pros User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!! Cons I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss \[SENSITIVE CONTENT HIDDEN\] and all of the oldies but goodies! \[SENSITIVE CONTENT HIDDEN\] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!! Review Source Response from Point of Rental Software April 17, 2019 Hi Beverly! Thank you for all your kind words and we're sorry we didn't get to see this review until today! We're glad you're a part of the Point of Rental family and we're definitely working to keep Earl around as long as he continues to enjoy being here. =) AH Ashley H. Parts Buyer Retail Used the software for: 6-12 months ### "6 Months on the Job" May 30, 2023 4.0 POR can be very slow and tedious to work with at times, and down right aggravating when File Maintenance decides to stop working in the middle of doing inventory with it. It's not hard to use but there are a lot of areas where steps could be cut down. We currently don't have cloud but are looking into using it, hopefully some of this is fixed with that upgrade to the system. I do know that there are several benefits to making that change that will make inventory much quicker. Pros "Items for Vendor" is very helpful once we understood properly how the function works with the min/max order in File Maintenance. The system is fairly simple once you understand how certain features are supposed to function. Cons A big part of my job is managing inventory and it is very easy for inventory to be off when it becomes a 4-5 step process to pull items from stock on contracts after receiving from a PO. It would be nice if there were a feature to pull directly after receiving instead of having to open a contract and manually pull items. Its a simple step but can be easily missed when there are a lot of parts coming in for several different contracts. Review Source Response from Point of Rental Software May 31, 2023 Hey Ashley, we're glad you're able to find ways to use more of the features available in Point of Rental! I'm not sure which specific processes you're talking about; can you email me and we'll figure out if it's best to contact support (this is something that is resolved by having someone explain how it's supposed to be done) or use uInnovate (this is something that can and should be made easier for you)? Thanks again! =) -Brian AM Anthony M. Director Construction Used the software for: 6-12 months ### "Point of Rental - the future of hire software " May 23, 2023 4.0 It has been great, it has really allowed us to track all of our equipment and ensure we are billing our customers correctly, whilst managing a P&L & customer pipeline. Pros Very easy to use, and if there are any problems, the customer support team are always on hand to assist. Cons Would be good if this was a cloud based system. Reason for choosing Point of Rental Software Not just the product, but the overall offering and service backup played a big part in choosing point of rental. Review Source Response from Point of Rental Software May 24, 2023 Anthony, thanks for the review! We do have cloud-based options if that's something that's important to you. Just send me an email and I'll get you to someone that can let you know what that would look like for you. -Brian MS Melissa S. Office Manager Machinery Used the software for: 2+ years ### "It Does What It Is Supposed To But Has Glitches" May 23, 2023 4.0 Overall the system is great but would love to have the connection issues stop. Pros We previously used a server based POR Software and they began phasing out support for the product and talked us into moving to the Cloud Based Product. The new dashboard features are nice and we were already familiar with the basic functions of the program. Cons The issues I have come across in the cloud based program are losing connection on occasion throughout the day. Exporting reports from the system into an excel or crystal file can be tricky. Customer Support set up a folder for me to seamlessly export reports to and I keep having to call back because the pathway to that folder will be lost. Review Source Response from Point of Rental Software May 24, 2023 Hey Melissa, we're glad the software is (for the most part) working out great! I can totally understand the frustration of having connection issues with a cloud-based software, though. Can you email me with some more information about your situation (all I get from Capterra is a first name and last initial) and maybe we can figure something out to get things better connected? -Brian BW Bryan W. General Manager Construction Used the software for: 2+ years ### "Great Program" June 8, 2023 5.0 Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use. Pros Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use. Cons I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management. Review Source Response from Point of Rental Software June 9, 2023 Hi Bryan! We're glad you love the software. I'm pretty sure there's a way to put equipment in a hold stage when it's returned - you might want to email support for instructions on how to do that (I've just been told that people do it in their businesses). -Brian BB Bret B. EQUIPMENT SALES ASSOCIATE Retail Used the software for: 2+ years ### "very versatile, logical roadmaps" June 2, 2023 5.0 Pros inventory management simplified. multiple avenues of approach to retrieve data Cons difficult to see examples of reports to decide which one to use Review Source Response from Point of Rental Software June 6, 2023 Hey Bret, thanks for the review! We're glad you're enjoying the software. I'll let the team know we could be doing a better job of making reports a bit clearer before you run 'em. =) -Brian mR marty R. sales Construction Used the software for: 2+ years ### "point of rental" May 30, 2023 5.0 I like how POR is set up for everyday use. Especially for searching either equipment or customers. Pros The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for. Cons My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient. Review Source Response from Point of Rental Software May 31, 2023 Hey Marty, thanks for the review! We're glad it's set up well for your everyday needs, and I'm letting our product team know about your reports concern - I know I hate having to clean up reports when I have to generate them, too. =) -Brian SE Sue E. Accounts Manager Retail Used the software for: 2+ years ### "POR good value" June 2, 2023 5.0 the software is great overall, the tech help has always been quick at getting back to us. POR has helped us greatly in looking after our inventory in retail and rental. Pros for our rental inventory, it has saved us time and money. the billing cycle is fast and easy. Cons nothing that comes to mind, everything has been good. Reason for choosing Point of Rental Software we had heard and talked to another business that has the program. Review Source Response from Point of Rental Software June 6, 2023 Thanks for the review, Sue! We're glad you're having a great experience with us and we look forward to continuing to work with you in the future! -Brian DP Danielle P. Manager Retail Used the software for: 1-2 years ### "Point of Rental" June 8, 2023 5.0 Always learning Pros The ease of the ability to edit and change item details, customer details, orders, etc. Cons When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote. Review Source Response from Point of Rental Software June 9, 2023 Hey Danielle, we're glad you're enjoying your software and its ease of use. Can you email me about your specific challenges and I'll get some answers from support for you (I only get a first name/last initial from Capterra and there are a surprising number of Danielle Ps using our software.) =) -Brian PP Paolo P. SHOP MANAGER Construction Used the software for: 2+ years ### "Solid Rental Software" May 23, 2023 5.0 Overall stock accountability and management has much improved with POR. Many features surrounding rental fleet management allow easy manipulation of equipment within the various modules. Pros Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward. Cons Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner. Review Source Response from Point of Rental Software May 24, 2023 Thanks, Paolo! We're glad you're enjoying your Point of Rental experience. =) -Brian JS John S. VICE PRESIDENT OF OPERATIONS Construction Used the software for: 2+ years ### "Rental Supply - POR" May 25, 2023 4.0 Pros To be able to edit contracts in real time. Cons Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner. Review Source Response from Point of Rental Software May 26, 2023 Hey John, we're glad you're generally enjoying the software; we're working daily on enhancing the service experience. We look forward to getting it back to your standards. -Brian ES Eric S. Owner Retail Used the software for: Less than 6 months ### "Nice interface, poor customer support" November 14, 2019 4.0 I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere. Pros The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles. Cons No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration. Review Source Response from Point of Rental Software November 18, 2019 Hi Eric! Thanks for the (mostly) positive review. Item availability is most easily accessed via the item screen - you can see availability not just for the week, but for the entire month of each item you rent. Hopefully that helps! Essentials' customer service is comparable to that of other cloud-based rental softwares; part of what makes the software so affordable is that customer service is entirely web-based. That said, you should be receiving responses to emails within a day (depending on when you send the email; usually it'll take less time). If you'd like to switch packages, add features, or just check out a demo, our sales team is back from our annual conference and would be happy to work with you to figure out how to get us back on track. -Brian EM Eric M. Manager Retail Used the software for: 1-2 years ### "feedback" May 30, 2023 3.0 Overall the system works and is a good system for rentals. Pros Overall it is a good system. Has some good functions that help. Cons Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions. Review Source Response from Point of Rental Software May 31, 2023 Hey Eric, we're glad that overall you think Point of Rental is a good system. The crashing and printing problems shouldn't be happening. Can you email me with some more information so I can pass along your contact info to our management team and hopefully we can get you the smooth, easy-to-use experience we pride ourselves on? -Brian NCT Nkwo Clovis T. Freelancer Computer Software Used the software for: 6-12 months ### "Point of Rental Software Review" February 7, 2022 5.0 Inventory Management. Because of POR, we can now conveniently take track of stock in the warehouse. Accurate Order Fulfilment, Better Inventory Planning and Ordering, Increased Customer Satisfaction. Thank you for your services. Pros This is great rental software. User friendly and very helpful support staff. They are very responsive to requested features from their users. They have many years of experience in the industry. They have a wonderful system to manage availability of rental items. I will always recommend them again and again. Cons Just to encourage them to keep going to greater heights and equally keep upgrading their services to give customers the best user experience. Review Source Response from Point of Rental Software May 2, 2022 Thank you for the feedback, Nkwo! 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