# Page 3 | Point of Rental Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Point of Rental Software the right Equipment Rental solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29074/Point-of-Rental-Software/reviews --- Point of Rental Software 4.3 (149) [View alternatives](https://www.capterra.com/p/29074/Point-of-Rental-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Point of Rental Software ## Showing most helpful reviews Showing 51-75 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Melissa S. Office Manager Machinery Used the software for: 2+ years ### "It Does What It Is Supposed To But Has Glitches" May 23, 2023 4.0 Overall the system is great but would love to have the connection issues stop. Pros We previously used a server based POR Software and they began phasing out support for the product and talked us into moving to the Cloud Based Product. The new dashboard features are nice and we were already familiar with the basic functions of the program. Cons The issues I have come across in the cloud based program are losing connection on occasion throughout the day. Exporting reports from the system into an excel or crystal file can be tricky. Customer Support set up a folder for me to seamlessly export reports to and I keep having to call back because the pathway to that folder will be lost. Review Source Response from Point of Rental Software May 24, 2023 Hey Melissa, we're glad the software is (for the most part) working out great! I can totally understand the frustration of having connection issues with a cloud-based software, though. Can you email me with some more information about your situation (all I get from Capterra is a first name and last initial) and maybe we can figure something out to get things better connected? -Brian KO Karen O. Manager Construction Used the software for: 1-2 years ### "Administration" June 11, 2023 5.0 Overall has been great. Great support and ease of use Pros Entering hire contracts and off hiring, and the driver schedules Cons When entering a new customer in the CRM I find that there is a lot of repetition. You add address and phone number of company and then contact person details which are the numbers and email you have already entered. Reason for choosing Point of Rental Software Point of rental had the features we needed for our business Review Source Response from Point of Rental Software June 12, 2023 Thanks for the review, Karen! We're glad you're enjoying the software. That Con does seem like a real inconvenience; We've put in a uInnovate suggestion to request a checkbox for "copy business info" in that screen with the ability to change fields after doing that (often that flexibility is needed for a different phone number or email). Hopefully, it'll be on the product roadmap soon. Thanks for your feedback and we look forward to continuing to work with you! -Brian BW Bryan W. General Manager Construction Used the software for: 2+ years ### "Great Program" June 8, 2023 5.0 Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use. Pros Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use. Cons I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management. Review Source Response from Point of Rental Software June 9, 2023 Hi Bryan! We're glad you love the software. I'm pretty sure there's a way to put equipment in a hold stage when it's returned - you might want to email support for instructions on how to do that (I've just been told that people do it in their businesses). -Brian JW Joshua W. Assistant Manager Construction Used the software for: 2+ years ### "Still has potential." March 19, 2026 3.0 Declining service keeps me looking for new solutions at this point. What they do well is great, how they prioritize new features, over service or feature requests is frustrating. Pros Inventory management is still a top feature. Great management of, categories, sub-categories, etc. including many data fields for tracking on all types of equipment. Cons The service still has not returned to levels experienced years prior. Some innovation is pushed out as wins while items of interest provided by users on their own innovation submission platform are overlooked by development. Review Source MA Mark A. Asst. Store Mgr./Rental Mgr. Retail Used the software for: 2+ years ### "Awesome Product" May 31, 2023 5.0 Pros It is easy to use, and easy to train new personnel on. Once you have the basics of the program down, it pretty easy to dive deeper into the programming and start retrieving all the benefits of POR. Cons Personally, the mundane stuff like changing passwords every three months. I understand why but annoying. Reason for choosing Point of Rental Software Liked what the product could do as we expanded our rental business . Review Source Response from Point of Rental Software June 1, 2023 Thanks for the review, Mark! We're glad you're enjoying your Point of Rental experience and look forward to continuing to work with you in the future! -Brian BB Bret B. EQUIPMENT SALES ASSOCIATE Retail Used the software for: 2+ years ### "very versatile, logical roadmaps" June 2, 2023 5.0 Pros inventory management simplified. multiple avenues of approach to retrieve data Cons difficult to see examples of reports to decide which one to use Review Source Response from Point of Rental Software June 6, 2023 Hey Bret, thanks for the review! We're glad you're enjoying the software. I'll let the team know we could be doing a better job of making reports a bit clearer before you run 'em. =) -Brian HP Harmony P. Executive Administrator Retail Used the software for: 2+ years ### "Point of Rental Software" May 30, 2023 4.0 Pros Our last system was so old it was dying on us. Point of Rental made it easy for us to move from our old system to the new one. One of the most outstanding things about Point of Rental is the website. We have our rental website up within our store website. Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed. The help desk for this software has been overall been great. Cons In the beginning I had to watch a lot of tutorials on my own in order to figure out just exactly how to use it. Also I thought the integration with Paladin was going to be something completely different than how it is now. Review Source Response from Point of Rental Software May 31, 2023 Thanks for the review, Harmony! We're glad you enjoy the software and that our documentation and tutorials are helpful - our L&D team works really hard to make those and to keep them updated. -Brian RH Richard H. Accounts Receivable Lead Construction Used the software for: 2+ years ### "Rich Hardesty" June 8, 2023 5.0 After the learning curve it has been very positive with increased inventory and asset control as well as a much greater ability for a wider range of reports. Pros The software offers a much greater control over our equipment assets and out construction supply inventory. Cons So far I haven't experienced too much that I would change. Switched from [Total Rental](https://www.capterra.com/p/75542/Total-Rental/) Expanded features and we out grew the other software and they failed to advance enhancements. Review Source Response from Point of Rental Software June 9, 2023 Hey Rich! Thanks for the review! We're glad you're enjoying the software and we'll do our best to ensure you continue to love it as your company grows. -Brian mR marty R. sales Construction Used the software for: 2+ years ### "point of rental" May 30, 2023 5.0 I like how POR is set up for everyday use. Especially for searching either equipment or customers. Pros The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for. Cons My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient. Review Source Response from Point of Rental Software May 31, 2023 Hey Marty, thanks for the review! We're glad it's set up well for your everyday needs, and I'm letting our product team know about your reports concern - I know I hate having to clean up reports when I have to generate them, too. =) -Brian JS John S. General Manager Events Services Used the software for: 2+ years ### "Great Software for Rental Companies" May 23, 2023 5.0 Great software with the best dispatch module by far for any party rental. Pros The dispatch module is by far the best I have seen. There is no doubt that POR has the edge on this part above every competitor. This feature alone can save your company a lot of money. Cons I feel the customer service has been affected the more and more companies that obtain POR. Review Source Response from Point of Rental Software May 24, 2023 Thanks John! We're glad you're enjoying the software and that dispatch is helping you achieve your goals. We've definitely had some challenges with maintaining a consistent customer experience since 2020, but we're investing heavily in our training and customer support teams to get them back to our long-time customers' expectations. -Brian SE Sue E. Accounts Manager Retail Used the software for: 2+ years ### "POR good value" June 2, 2023 5.0 the software is great overall, the tech help has always been quick at getting back to us. POR has helped us greatly in looking after our inventory in retail and rental. Pros for our rental inventory, it has saved us time and money. the billing cycle is fast and easy. Cons nothing that comes to mind, everything has been good. Reason for choosing Point of Rental Software we had heard and talked to another business that has the program. Review Source Response from Point of Rental Software June 6, 2023 Thanks for the review, Sue! We're glad you're having a great experience with us and we look forward to continuing to work with you in the future! -Brian mB mike B. Rental Operations Manager Construction Used the software for: 1-2 years ### "The in's and out's of POR" May 23, 2023 4.0 explained above. Pros all of the available functions, it could be a all in one system Cons There is no "return needs checked out" function for when rental equipment comes back. If you complete the contract, the equipment comes right back to available. What about a time delay after completing the contract (so you can get the customer finished up/handled), but then to get the equipment back to "available", it needs to be sent to a "returned needs checked" waiting screen. Then the mechanics or shop lead would close that out after it's been checked out, verifying it is actually ready to rent.. Review Source Response from Point of Rental Software May 24, 2023 Hey Mike! There's definitely a way to accomplish what you're trying to accomplish in our software. Can you email me (Capterra only gives me a first name and last initial) and I'll connect you with someone who can help you get it set up? -Brian DP Danielle P. Manager Retail Used the software for: 1-2 years ### "Point of Rental" June 8, 2023 5.0 Always learning Pros The ease of the ability to edit and change item details, customer details, orders, etc. Cons When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote. Review Source Response from Point of Rental Software June 9, 2023 Hey Danielle, we're glad you're enjoying your software and its ease of use. Can you email me about your specific challenges and I'll get some answers from support for you (I only get a first name/last initial from Capterra and there are a surprising number of Danielle Ps using our software.) =) -Brian CM Charlene M. Controlller Consumer Services Used the software for: 2+ years ### "Event & Party Rental" June 8, 2023 4.0 Overall our experience with POR has been a very pleasant and helpful one. Pros POR is very user friendly, and the IT department if very helpful. Cons POR and Web Pictures could be more easily shared. Reason for choosing Point of Rental Software We choose POR because it was the best fit for our rental company. Review Source Response from Point of Rental Software June 9, 2023 Charlene, we're glad you're enjoying Point of Rental and we'll let the IT team know you've appreciated their help (and I'll share the picture feedback to product). Thanks for the review! -Brian PP Paolo P. SHOP MANAGER Construction Used the software for: 2+ years ### "Solid Rental Software" May 23, 2023 5.0 Overall stock accountability and management has much improved with POR. Many features surrounding rental fleet management allow easy manipulation of equipment within the various modules. Pros Ease of use, overall functionality and features, software stability, very regular updates.User suggestions often integrated into existing software to improve usability going forward. Cons Nothing to mention here. As per my experience, client support reacts quickly to any queries and addresses issues in a timely manner. Review Source Response from Point of Rental Software May 24, 2023 Thanks, Paolo! We're glad you're enjoying your Point of Rental experience. =) -Brian JS John S. PURCHASING ADMIN Construction Used the software for: 2+ years ### "Purchasing/Admin" May 24, 2023 3.0 fairley good customer service has gone way down hill since the pandemic Pros ease of use intergrated with old software Cons no way to back out of a contract page must delete or complete contract Reason for choosing Point of Rental Software simply operation at first Review Source Response from Point of Rental Software May 25, 2023 Hey John! We're glad you're finding the software easy to operate. You ought to be able to back out of contract pages fairly easily in all of our products - can you email me and let me know more about what you mean, specifically (and which software product you're using)? -Brian JS John S. VICE PRESIDENT OF OPERATIONS Construction Used the software for: 2+ years ### "Rental Supply - POR" May 25, 2023 4.0 Pros To be able to edit contracts in real time. Cons Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner. Review Source Response from Point of Rental Software May 26, 2023 Hey John, we're glad you're generally enjoying the software; we're working daily on enhancing the service experience. We look forward to getting it back to your standards. -Brian BJ Bonnie J. Store Manager Retail Used the software for: 2+ years ### "Rental Review" May 23, 2023 4.0 About the same as other rental programs Pros The ease of finding a rental item and renting it. Cons Sometime confusing on which screen to find something Review Source Response from Point of Rental Software May 24, 2023 Hey Bonnie! We're glad our software makes it easier for you to rent things. =D If you need help figuring out what screen you need to be in for particular actions, uLearn is a great resource and has hundreds of video tutorials and thousands of help articles to guide you through things. And if you have suggestions for what might make it better, let us know about them in uInnovate! We'd love to make the software even easier to use. =) -Brian AB Alina B. owner Construction Used the software for: 6-12 months ### "It did not work for us" December 29, 2020 1.0 It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print. Pros Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs. Cons The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded. Alternatives considered [FocalPoint Software](https://www.capterra.com/p/83509/FocalPoint-Software/) Reason for choosing Point of Rental Software Point of Rental seem to offer more features. Switched from [Orion Software](https://www.capterra.com/p/77989/Sirius-e/) Sirius software was a capable program but quite involved with its own poblems. Review Source Response from Point of Rental Software February 9, 2021 Hey Alina, I'm sorry to hear you felt that way! I was just notified of this review today, and anything I say will be utterly inadequate as a response by this point. I've been told you've already had conversations with members of our sales team, but I'm reaching out to you via email to try to figure out where everything seemed to go wrong from your perspective - we're updating our implementation processes and I want to ensure that we don't run into the same situation with anyone else. -Brian ES Eric S. Owner Retail Used the software for: Less than 6 months ### "Nice interface, poor customer support" November 14, 2019 4.0 I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere. Pros The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles. Cons No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration. Review Source Response from Point of Rental Software November 18, 2019 Hi Eric! Thanks for the (mostly) positive review. Item availability is most easily accessed via the item screen - you can see availability not just for the week, but for the entire month of each item you rent. Hopefully that helps! Essentials' customer service is comparable to that of other cloud-based rental softwares; part of what makes the software so affordable is that customer service is entirely web-based. That said, you should be receiving responses to emails within a day (depending on when you send the email; usually it'll take less time). If you'd like to switch packages, add features, or just check out a demo, our sales team is back from our annual conference and would be happy to work with you to figure out how to get us back on track. -Brian WB Wendy B. CFO Retail Used the software for: 2+ years ### "Best rental software out there" March 21, 2019 5.0 We have been using POR since 1998. Earl came out to set us up and we knew then that this was the best decision for our company. They always make you feel like you are part of their large family. I have had things come up (not necessarily with the software) and would call the support line for help and they are on it. If they don't have an immediate answer, you can know they are working on it immediately to help solve your problem. Great company to work with. Pros My first pro is the STAFF - always helpful and never make you feel like you are asking a dumb questions. Second, I love how that the software is user friendly. Third, the software has so much to offer. So whether you are a big firm or a very small firm like myself this software is a must. Cons I wish they were a little closer so I could go to conferences and training that they hold. Not that this is there fault - but it is the only Con I can come up with. Review Source Response from Point of Rental Software March 22, 2019 Thanks for the kind words, Wendy! Sorry about the location issue - we'd love to have you down for the International Conference. (If you register early then you can save enough on registration that it'll cover some of the travel costs! =D) We appreciate having you and Murray's Tool Rental as part of the Point of Rental family, too. =) VR Verified Reviewer Managing Partner Machinery Used the software for: 2+ years ### "Equipment Rental Store Owner" March 20, 2019 5.0 Point of Rental is the central hub for our business, and is where we do nearly 100% of our day-to-day tasks. There is no better dedicated product on the market for a rental business, but be aware that not all of the additional features are worth the price of admission. Pros Point of Rental is basically handling every facet of a rental business, from time clock to inventory to depreciation to reservations and missed rental tracking. Cons The software has clearly been added to and modified over time, and the UI is uneven and inconsistent in many places. Many of the modules have only very basic functionality or are overly complicated to use. Review Source Response from Point of Rental Software March 22, 2019 We're glad you're continuing to enjoy the software - we feel that one of the advantages to having so many additional features is that it allows you to only add the features that will be worth it for your business (with thousands of businesses using the software, there are going to be a lot of differing requirements). That said, if you have recommendations for improvements in any modules, you can either submit them via uInnovate (link found in your software) or contact us directly at support@pointofrental.com and we'll see what we can do! Thanks for being a part of the Point of Rental family and for providing solid feedback! EM Eric M. Manager Retail Used the software for: 1-2 years ### "feedback" May 30, 2023 3.0 Overall the system works and is a good system for rentals. Pros Overall it is a good system. Has some good functions that help. Cons Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions. Review Source Response from Point of Rental Software May 31, 2023 Hey Eric, we're glad that overall you think Point of Rental is a good system. The crashing and printing problems shouldn't be happening. Can you email me with some more information so I can pass along your contact info to our management team and hopefully we can get you the smooth, easy-to-use experience we pride ourselves on? -Brian AM Amber M. Event Specialist Events Services Used the software for: 2+ years ### "Alway Helpful and Fast " October 4, 2022 5.0 Pros I like that there is so much to it, I am still learning what all it can do for the business Cons If we had a little more ability to correct things without customer support it would be easier than calling and waiting on the line, while customer support is always great it would be nice to just be able to fix it on our own within the software. Review Source Response from Point of Rental Software October 31, 2022 Thanks for the review, Amber! Hopefully some of the uLearn documentation and training videos that we added in mid-October will help y'all handle more of those data changes on your own. =) NCT Nkwo Clovis T. Freelancer Computer Software Used the software for: 6-12 months ### "Point of Rental Software Review" February 7, 2022 5.0 Inventory Management. Because of POR, we can now conveniently take track of stock in the warehouse. Accurate Order Fulfilment, Better Inventory Planning and Ordering, Increased Customer Satisfaction. Thank you for your services. Pros This is great rental software. User friendly and very helpful support staff. They are very responsive to requested features from their users. They have many years of experience in the industry. They have a wonderful system to manage availability of rental items. I will always recommend them again and again. Cons Just to encourage them to keep going to greater heights and equally keep upgrading their services to give customers the best user experience. Review Source Response from Point of Rental Software May 2, 2022 Thank you for the feedback, Nkwo! We're glad you're finding the software helpful. =) Similar Products Featured ## Related categories [Rental](https://www.capterra.com/rental-software/)[Event Rental](https://www.capterra.com/event-rental-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.