# ProphetLine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProphetLine the right Point of Sale solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29077/ProphetLine-for-Windows/reviews --- ProphetLine 4.6 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProphetLine Ease of use 4.4 Customer Service 4.8 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ethan A. Chairman Of The Board Retail Used the software for: 2+ years ### "ProphetLine for Windows" August 27, 2018 4.0 It was a good program that worked well in one store but I had trouble making it work over multiple locations Pros self contained in my location I could get the information I needed. Lots of pre made reports and customization avialable Cons We had a lot of trouble with transfering inventory between locations. too slow part of the problem was ours but part of it was that we couldn't get it going. Review Source VR Verified Reviewer Office Manager Medical Practice Used the software for: 2+ years ### "We love ProphetLine" August 27, 2018 5.0 Point of Sale program, that helps or office run smoothly, from reports to tracking products, ProphetLine has it all Pros We have been using ProphetLine for more than 4 years now, the software is easy to use, and the customer service is hands down one of the best customer service departments I have ever had the privilege of dealing with. Always quick to answer the phone adn always treats each questions with professionalism and care. Cons Nothing, we are very happy with the complete system Review Source Response from ProphetLine August 28, 2018 We like to think of all our clients as unique and they need unique solutions. Our support is tailored to their specific needs. GP Greg P. Owner Retail Used the software for: 2+ years ### "Order Tracking" November 18, 2018 3.0 Pros Order tracking works well up to a point. Cons No easy to connect to third party email for customer notifications when orders are complete. Review Source Jennifer W. Co-owner Photography Used the software for: 2+ years ### "Good robust system" November 15, 2018 4.0 The software does what it needs to. There has been virtually no down time over the past 10+ years we have been using Prophet Line. Pros The service tracking module. Customer purchase history. Cons The biggest negative for us is the inability to change customer ID numbers on the fly, and also combine customers (and keeping the dominant customer ID) also during the work day. This is achievable but all stations must be closed apart from the server. This is not efficient. Review Source DS David S. Owner Retail Used the software for: 2+ years ### "Excellent customer service, great software." November 15, 2018 5.0 Our experience over 20 years running Prophetline has been excellent. It is rare to find a software vendor with this level of support. They answer the phone! Really, a live person will answer the phone without prompts, etc. if you have a question or need help in any way. These folks are head and shoulders above our other software vendors that require email support. Pros The software is easy to use, and most importantly, does not crash! Nothing is worse than getting a call from an employee telling you that the POS software has crashed - this has never happened, not even once, with our Prophetline installation. Cons I wish we could select an receipt printer for individual customers, as some still like the large full size receipt on 8.5x11 paper. Of course we can always print the larger receipt, but it would be nice to be able to set this up ahead of time. This is just a minor 'nit-pick' - really there is nothing I dislike about Prophetline. Review Source VR Verified Reviewer Chief Information Technology Officer Sports Used the software for: 2+ years ### "Prophetline at It's All In The Game" November 16, 2018 5.0 Prophetline gives our team the reporting capability we need along with it's support services always available. Pros easy of use and it's reporting capability. Cons It is client server and has a fat client. Review Source DJ Doug J. owner Sporting Goods Used the software for: 2+ years ### "Prophetline pos software" August 21, 2018 5.0 If every company was as pleasant to deal with as those guys running a business would be a lot less stressful. Pros The tech support is outstanding. The very best I have ever encountered. Available during normal business hours. US based and very helpful. The software i9s good but it is the tech support that really makes it great. Cons Not really a con but there are a lot of capabilities I do not use. Review Source Response from ProphetLine August 27, 2018 Doug is one of many of our customers that are on a low monthly subscription price. It includes all software, upgrades and unlimited support calls. An inexpensive way to get into a robust software package. Doug is a good customer and expects and gets good service. BE Bill E. CEO Photography Used the software for: 2+ years ### "Best Point of Sale software for Photo Labs" August 21, 2018 5.0 I like the fact that I own the software and I don't have to keep renewing a licence. This software is so reliable that we don't need a lot of help or support. Pros Easy to use and train employees. I like the editing and information we can get from the sytem. This is also the most bullet proof software we have! Cons I'd like to have an easy way to pre-pay for orders placed where the software can still track the project until completion. Review Source Response from ProphetLine August 27, 2018 Has been a customer for many years and purchased the product. Even though Bill has not purchased a support and upgrade agreement, it can be bought on an as needed basis. KC Kayla C. Office Manager Wholesale Used the software for: 6-12 months ### "Overall Very Satisfied" November 20, 2018 5.0 Pros The email capabilities are very convenient from all departments. The ability to send emails to groups and from preset templates has helped save money in postage and paper. Most importantly the time saved in sending correspondence to customers or vendors has made our jobs easier. We also really like the ability to update product pricing when we receive the products. Price quotes are simpler and we like being able to recall quotes to an invoice. Cons We are not able to email reports to customers from the system. We often have customers that want signed copies of their invoices but this system does not allow us to send a range of invoices per customer at one time. One thing we miss from our old system that we are not able to do with this one is make changes to invoices saved in house for our charge accounts. Review Source VR Verified Reviewer Graphic Designer Design Used the software for: 2+ years ### "Best POS Customer Service" December 29, 2018 5.0 Pros The customer service available at the corporate office is top notch! Cons I have nothing negative to report about this package. Review Source Rita K. Assistante Human Resources Used the software for: 6-12 months ### "ProphetLine logiciel de comparaison de services " October 16, 2023 4.0 Pros ProphetLine logiciel de comparaison de services Cons prophetline n est pas trop utiliser par des entreprise Review Source LE LuAnn E. Office manager Consumer Services Used the software for: 2+ years ### "Good Software" November 16, 2018 4.0 The team they have is very helpful, and courteous . Pros This is one of the easiest to use. You make a work order or invoice on same screen. Parts are very easy to put in and edit. Cons The least I like about this and probably the only thing, is that when the mechanic uses a part on a machine that part stays showing we have it in stock even though we don't until they decide to come pay and pick up. Review Source SM Sue M. President Consumer Goods Used the software for: 2+ years ### "Very Customer Friendly" November 27, 2018 5.0 Pros I like that when I call I speak to service representatives that can get into my system and show me how to use new features as well as fix problems I've caused. They can also customize certain forms according to my needs. Cons Not ALL reports accurately show a/p or a/r balances. Some are for reference only. Review Source AP Alexandra P. Office Manager Retail Used the software for: 2+ years ### "Chuck's Boots Review" November 27, 2018 5.0 Pros It is very easy to use and does everything we need it to do. Cons It requires a lot of updates and sometimes runs extremely slow on all other computers except the back office computer. When loading new styles into a matrix, you have to scroll down to add things past a certain point which is frustrating. Review Source DV Doug V. owner Sporting Goods Used the software for: 1-2 years ### "Prophetline POS" November 15, 2018 5.0 I have 2 retail stores and if you want a POS system that will answer the phone and help take care of the issue, pick ProphetLine. Pros Customer Support and I can see inventory from 2 different retail locations. Cons Nothing really, they take care of your issues. Review Source BN Bree N. OWNER Automotive Used the software for: 1-2 years ### "USER FRIENDLY" August 24, 2018 4.0 Very Happy Pros Very user friendly Easy to use system …. Cons I would like option for receipt to show part number I would really like to update quantity and cost at the same time Review Source Response from ProphetLine August 27, 2018 It will show the part number on the receipt and quantity and price can be updated at the same time. We are contacting Bree today and showing her how this is done. JL Joanna L. Retail Used the software for: ### "ProphetLine recommendation!" August 5, 2014 4.5 Pros The software was easy to use and did not take hours and hours of training. Bob Brown, ProphetLine's president, is the nicest man I have ever had the pleasure of doing business with. The technical staff were always helpful and patient, even we called regarding the same issues over and over. Cons The initial setup was a bit of a challenge because of all the different vendors, and we rarely had repeat orders due to sell-through, so a lot of setup time was required. I'm not sure it is unavoidable with any other software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.