Restaurant Data Concepts

POSitouch

4 / 5 10 reviews


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No

Vendor Details

  • Restaurant Data Concepts
  • www.positouch.com

About POSitouch

A POS only or complete restaurant operating system with modules that include table management, paging, inventory, etc.


POSitouch Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Food Costing
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Payroll Management
  • Point of Sale (POS)
  • Reservations Management
  • Sales Tracking
  • Table Management
  • Wait List Management
  • Waitstaff Management
  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

POSitouch Reviews Recently Reviewed!


Robust POS software!

Aug 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting

Payroll and time sheets

Information is saved forever

Not cloud-based

Installation and support is good

Can integrate with video monitoring

Cons: Processing refunds/payment adjustments/adjusting CC tips - overrings are too complicated, and few trained employees ever fully understood it, I even had to make a flow chart to help supervisors choose the right type of refund. I know they do this to make it harder to steal, but I still think it could be simplified. Even adjusting CC tips - just too many steps.

Need to match credit card batch to DSR daily before settling - although it's good to review the batch to make sure there isn't anything wrong or there wasn't a huge tip accidentally entered, the communication between POS and credit card batch wasn't always perfect. If there's a glitch - like a power outage - then they system does not communicate properly to the cc batch.

It's not cloud-based, which has it's benefits, but the con is that you don't have access to the reporting without being physically there or logged in remotely. They do have some kind of cloud reporting, but it's not live. But the good thing about not being cloud-based is that the system itself is more robust, and the reporting options are extensive.

Pricey - big initial investment, but it will last a long time. We've had ours for almost 10 years, and got a couple of major updates during that time, which were also costly.

Overall: We've used POSitouch for close to 10 years. Compared to other POS systems I have used, it has the best reporting for payroll, which makes entry really easy, especially if you do payroll in house. The Daily Sales Report is PERFECT - it has all the necessary information on one sheet.

There are other things that could be simplified to make more user-friendly - refunds is the main one.

Overall, this is an excellent POS system. I hope they are able to compete with cloud-based technology, and move towards that with its existent robust reporting.

Capterra-loader

Great POS system, lots of functionality options

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked that this software was easy to learn and customize. You can easily make changes to your menu and implement them right during your dinner rush if necessary without crashing the system. It offers multiple conveniences like gift card transactions, splitting checks, adding gratuity, adjusting food item modifiers and sending messages to employees on their time card.

Cons: It was not as easy to install on the handheld devices that we used at my restaurant. The programming is not user friendly on small hand held screens, although there are not many software programs out there that display properly on small screens.

Overall: This product saved time and allowed us to convert an entire national restaurant chain over from hand written tickets. It was easy to make the software uniform nationwide, and also customize specialty items in different areas of the country.

Capterra-loader

POSitouch

Aug 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This was not my favorite POS sytem that I worked with, but with that being said, I think it was one of the harder ones for servers to manipulate.

Cons: It wasn't as user friendly as some of the other systems I have used. But it was nice to be able to customize it.

Used this for POS and inventory at a large restaurant group.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user-friendly and allows each user to access all necessary data for their particular role.

Cons: It can sometimes pull reports that are very wordy and long instead of concise and short, but that is a really small con.

Got what we paid for.

Jul 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the cost as other software's are much more expensive. I also like that an expansion can be added to included personal accounts so I can have a invoice to send to clients days later.

Cons: It is not easy to use on either the back of the house or the front. The company has learned how to deal with the issues. Trying to split a check has been a problem and so has the system allowing two items to be name the same thing (it is hard to tell one item from another).

Overall: Able to serve customers.

not any customer service

Oct 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: i'm not sure what i like the most, maybe the color of the appliances, the screens, the printers or whatever.

Cons: they can not be more rude on the phone, especially if you need to remodel or to change option, or for training purposes

Overall: no benefits

Easy way to track sales and individual performance in a POS system

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: POSitouch is probably the easiest POS software I've ever used. It allows you to log your inventory, generate financial reports and also keep track of employee performance. 10 out of 10 would recommend.

Cons: There not really any issues I have in particular with POSitouch - it does what it's meant to do and then some, however, it could benefit from a visual facelift. The user experience isn't necessarily 'fun'.

Pretty great

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how accurate it was. Saved time. It's very easy to use. I wouldn't use a different one. Perfect

At a very basic level, the system is fine. The User Interface needs a lot of work.

Jul 27, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The POSItouch system has a solid basic structure for handling memberships, and basic orders. Better than paper.

Cons: Having to close out chits one at a time at the end of the night. You should be able to highlight multiple chits and close out all that are verified to a membership already.

I absolutely think that this system is worth the investment. Great system.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a server and we use this system in our restaurant to communicate with the bar and kitchen. This system saves time and confusion while operating a restaurant. I can push ordered through while I am still at a table.

Overall: Quick, easy, simple. You just need to take the time to learn.