--- title: "Blackbaud eTapestry Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Blackbaud eTapestry Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/29170/eTapestry/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Blackbaud eTapestry Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackbaud eTapestry ## What is Blackbaud eTapestry? Blackbaud eTapestry is an affordable, cloud-based, donor management solution for small and growing nonprofits. It has been designed to help nonprofits streamline manual administrative processes, deliver meaningful donor experiences on any device, and provide integrated online and offline communication tools that boost your fundraising goals. More than 6,000 nonprofits use Blackbaud eTapestry to operate more efficiently, reach and engage new donors, and expand relationships with existing donors. ## What is Blackbaud eTapestry used for? [Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Top alternative Featured Overall rating Based on 208 user reviews Reviews sentiment Positive 71% Neutral 17% Negative 12% Starting price $99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Blackbaud eTapestry?[Manage this product listing](https://www.g2.com/products/blackbaud-etapestry/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Blackbaud eTapestry 3.8 (208) VS. [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (208) Ease Of Use 4.1 (1,481) Value For Money 3.5 (116) Value For Money 4.3 (1,218) Customer Service 3.9 (180) Customer Service 4.3 (1,380) ## Blackbaud eTapestry alternatives [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [Donorbox](https://www.capterra.com/p/156860/Donorbox/) [4.8 (631)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156860/Donorbox/) Highest Rated [Givebutter](https://www.capterra.com/p/172048/Givebutter/) [4.8 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172048/Givebutter/) [View all alternatives](https://www.capterra.com/p/29170/eTapestry/alternatives/) ## FAQs about Blackbaud eTapestry Overview ### What problems does Blackbaud eTapestry solve? Blackbaud eTapestry solves the problem of donor, gift, and supporter data being scattered across spreadsheets and paper records by centralizing constituent histories, online donations, recurring gifts, acknowledgments, and custom fields. Fundraising and development teams, nonprofit administrators, and board members use queries and reports to target outreach, monitor campaigns, prepare receipts, and track fundraising progress. Answer based on 120 reviews Overview ### Which roles and teams benefit most from Blackbaud eTapestry? Blackbaud eTapestry is most used by executive directors, development and advancement leaders, and fundraising teams that manage donor records, gifts, campaigns, and event activity. Operations and administrative staff maintain contact data and reporting, while outreach, communications, and donor-relations coordinators track engagement, coordinate communications, and support relationship management. Answer based on 154 reviews Overview ### What company size and industries is Blackbaud eTapestry built for? Blackbaud eTapestry is designed for small nonprofits with limited time, budget, and personnel; 91% of reviewers are small businesses, led by Civic & Social Organizations at 30%. It also serves Religious Institutions and Non-Profit Organization Management, each at 14%, primarily for fundraising and donor management. Answer based on 208 reviews Features and Usability ### What are the key features of Blackbaud eTapestry? Blackbaud eTapestry includes core donor management and donation tracking for constituent records, gift history, recurring giving, and payment processing. Reviewers frequently discuss its customizable queries and reporting, along with online forms and website integration for online giving. Differentiating tools include campaign management, email communications, and role-based access controls. Answer based on 91 reviews Integrations ### Which third-party tools and platforms does Blackbaud eTapestry integrate with? Blackbaud eTapestry integrates with 2 third-party tools: Mailchimp and Meta for Business. These integrations support email marketing and social media advertising activities, allowing organizations to connect donor and constituent data with external communication and campaign-management platforms. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on Blackbaud eTapestry? Blackbaud eTapestry offers live online sessions, webinars, documentation, and videos for onboarding. Reviewers say staff can learn basic navigation and daily tasks quickly, especially with guided setup, while administrators and users building reports, queries, or custom configurations often need more time, hands-on training, and continued practice. Answer based on 41 reviews Getting Started and Support ### What customer support options does Blackbaud eTapestry offer, and how do users rate the experience? Blackbaud eTapestry offers email/help desk, FAQ/forum, knowledge base, and chat support. Users often describe chat specialists and support staff as knowledgeable, patient, and helpful with complex tasks. However, experiences vary: some report slow responses, confusing help resources, inconsistent expertise, and difficulty getting timely assistance during setup or busy periods. Answer based on 67 reviews Features and Usability ### Is Blackbaud eTapestry easy to use for nonprofit staff? Blackbaud eTapestry offers a flexible donor database that many nonprofit teams learn successfully, but its navigation can require training. Dashboards, customizable fields, DIY forms, and browser-based access support daily fundraising work. Less technical staff may find menus, terminology, and multistep tasks confusing, especially when entering data or configuring advanced features. Answer based on 91 reviews Features and Usability ### How easy are reports and queries in Blackbaud eTapestry? Blackbaud eTapestry provides customizable reports and donor queries, though advanced reporting often takes time and training to master. Nonprofit administrators can use preset templates, build fields around fundraising needs, export results, and access donor records from reports. Smaller teams and occasional users may find query criteria, report setup, and year-over-year analysis cumbersome. Answer based on 35 reviews ## Features AI summary Based on 4,572 Nonprofit CRM reviews Capterra data shows that buyers of nonprofit software rank the following features as their top priorities: - **Electronic Payments** (**64%** of reviewers rated this feature as critical) - **Credit Card Processing** (**64%**) - **Fundraising Management** (**49%**) Blackbaud eTapestry supports all three of the features reviewers rate highest: **Electronic Payments**, **Credit Card Processing**, and **Fundraising Management**. Together, these capabilities help nonprofits accept donations more easily, process card transactions securely, and manage fundraising efforts in one place, allowing teams to improve donor giving experiences and keep campaigns organized. Electronic Payments 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Fundraising Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Donor Management 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach CRM 3.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Campaign Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contribution Tracking 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View donor contribution history, track how much money have been raised over time and measure progress Blackbaud eTapestry 63 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Auction Management: Allows businesses to create and manage auctions. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Grant Management: Monitor application statuses, proposals and award funds - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Giving: Ability to make a donation from a mobile device/app - Online Forms: Create new forms and/or use ready-made online form templates - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.7 (194) 3.7 Based on 194 reviews ## Pricing Value for money 3.5 (116) Free Trial Basic $99.00 Usage Based,Per Month Value for money 3.5 (116) 3.5 Based on 116 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (180) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (180) 3.9 Based on 180 reviews ## User reviews Overall rating 3.8 Based on 208 reviews Filter by rating 5(47) 4(91) 3(41) 2(18) 1(11) Mentioned topic Sorted by most recent MC Margie C. Executive Director Non-Profit Organization Management ### "Love the product--wish we could afford it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2025 Overall, it is a great product. Unfortunately, it became a little too pricey for us. Pros Etapestry was very user friendly and simple to learn. All the integrations with other platforms was especially helpful. Cons They kept raising the prices for different services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Marcia H. executive assistant Health, Wellness and Fitness ### "eTapestry review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 25, 2023 Pros Once trained, it was pretty easy to document new donors in the system Cons Lots of steps on running reports; makes it difficult to stay focused Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YL YiMei L. Accountant Non-Profit Organization Management ### "Not intuitive / user friendly, expensive" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 July 3, 2023 Pros Automatically search for duplicate accounts when creating a new account. Cons Not easy to figure out how to run reports/queries, and need to pay couple thousands dollars a year to just learn how to use those features. In addition, new fees were added during our three-year contract that we have to pay. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Linda C. Executive Director Mental Health Care ### "Tied into a contract even though I wouldn't use the system" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 September 15, 2022 This was our first try with donation software and I tried it because it was free. But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating. The reports were the hardest part. Everything about the system just seemed to be more difficult than it needed to be. Pros It was initially free through TechSoup and we didn't have a software package so I thought we would try it. Cons The reports function was awful. I never did understand how to generate reports. It also was more technical than I had the aptitude for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Ernest R. President Non-Profit Organization Management ### "Considering placing" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 August 18, 2022 Pros It has a very comprehensive set of features. Cons More expensive than many of the newer packages. Not as easy to use as other packages. Requires expensive 3rd party software in order to integrate with Quickbooks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sarah B. Ministry Assistant Non-Profit Organization Management ### "Very detailed product that I'm always finding new options in." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 30, 2022 Pros It can be customized though it is a little bit of a learning curve since it is set up more for businesses and harder to get things figured out for non profit. Cons The complexity of trying to make quieries to then have to create reports and the amount of time that is lost trying to figure out what one of the many steps made it not yield desired results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Karen T. Partner in Mission Religious Institutions ### "Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2022 Exceptional experience and would recommend to all that are searching for a donor software system. Pros Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility. Cons We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Needed a program that met our needs better for relationship management, donor management, fundraising reports and Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) [FrontStream](https://www.capterra.com/p/166550/Panorama/) Reasons for choosing Blackbaud eTapestry The ease of use, flexibility in the queries and reporting and the overall donor management tool met our organizations needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director of Operations Non-Profit Organization Management ### "Pro for Donor Management, Con for Event Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 26, 2022 While eTapestry has helped us make sense of a lot of data and history, it is very difficult to learn how to use and train new employees on. Pros I like the data it stores about our donors and the various ways we are able to report on the information, Cons I find the donor facing event platforms very dated and confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Riley N. Executive Director Music ### "Expensive, Buggy, and Complicated " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 26, 2022 I find this platform user-unfriendly, and it regularly is buggy and slow. Considering we pay them literally thousands of dollars every year to use it, I expect a better product. Running reports is a nightmare and requires significant staff training for the simplest of reports. The only reason we are still using it is because it is so difficult to switch years of donor records to another platform. They also recently opted us into a more expensive package without giving me a chance to opt out – despite it being a feature we don't use. Pros Not much. There aren't many pros that I have seen compared to other softwares. Cons The biggest problem with eTap is reports. Running the most basic of donor reports is incredibly unintuitive and convoluted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sabal A. Data & Impact Associate Non-Profit Organization Management ### "Hasn't been updated since 2006, not worth your time" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 10, 2022 Pros It's cheap if you're a small non profit. Cons Blackbaud will sell you on products but won't deliver. Don't expect to get much out of eTap other than a headache Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/29170/eTapestry/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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