# Page 3 | Blackbaud eTapestry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Blackbaud eTapestry the right Nonprofit solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29170/eTapestry/reviews --- Blackbaud eTapestry 3.8 (208) [View alternatives](https://www.capterra.com/p/29170/eTapestry/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Blackbaud eTapestry ## Showing most helpful reviews Showing 51-75 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Molly R. Executive Director Civic & Social Organization Used the software for: 1-2 years ### "Should have done this long ago" February 20, 2018 5.0 The customer service has been top-notch. I'm a very satisfied customer and have already spread the word about Blackbaud and Etapestry to my colleagues in the nonprofit field. Pros Etapestry makes it easy for me to have all of my important donor information in one comprehensive spot. Pulling reports, adding content and getting an at-a-glance look at where my financials are coming from have been an essential part of my strategic success. Cons There is definitely a learning curve, as there is for any industry-specific software. Working in the nonprofit field, it's hard to find time to learn everything there is to know but I'm confident that the more I use the software, the more second-nature it will become. Review Source Amber B. Operations Assistant Hospital & Health Care Used the software for: 1-2 years ### "eTapestry Customer Support" April 27, 2016 5.0 I was hired at Neighborhood Healthcare 3 weeks before its largest fundraiser of the year. I needed to learn eTapestry quickly to accurately update the database with event purchases and I needed my data entry to be fast. Customer support was my go-to, they answered questions over their chat module, emailed me white papers on best practices, and shared detailed instructions on how to be most efficient with our database. Pros Customer service was fast, knowledgeable, and respectful. I never felt like I was asking a dumb question and they always had an answer. Review Source DG Deborrah G. Executive Director Civic & Social Organization Used the software for: Less than 6 months ### "Over-complex and user unfriendly " January 10, 2017 1.0 As a 10+ year Raiser's Edge user, I wasn't too worried about using eTapestry as part of my new job. Boy, was I wrong. I inherited the system and was unpleasantly surprised to find that this Blackbaud product so user unfriendly. Even the most basic functions are not intuitive. It take more steps than are necessary to extract the information you need which means it's time consuming and therefore hampers productivity. For example, running a query shouldn't frustrate the user to the point that they have to resort to letting Blackbaud support login to the system and run it! Additionally, this platform doesn't have a mechanism to capture detailed notes about donors - something that is critical in fundraising! If I were using Raiser's, I would be able to go into a donor record, open the notes field and record the gist of a conversation, meeting, etc. as well as set follow ups. In eTapestry, you're limited to a sticky note which isn't exactly the same thing -- in fact, it's nothing like it. If you just want to keep simple data -- basically a place to record gifts, then this \*might\* work for you. However, you need to understand that this isn't an easy interface; most functions take multiple (and I mean double-digit multiple) steps to complete. There are other donor management programs out there that offer much more in a easier to use format ... typically for the same price. Pros I cannot think of a single thing. Cons Everything. Review Source Narelle C. Finance Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great for the price" July 15, 2020 4.0 The software delivered what we needed it to and was sufficient for our requirements. Pros The ability to have recurring donors processed automatically and securly is very important and Etapestry delivered this. The program is able to track donations to specific projects and fundraising programs. Handles EOFY receipts well. Cons It was difficult sometimes to get the information you required out of the program without specific training. Review Source sS shannon S. Consultant Non-Profit Organization Management Used the software for: 2+ years ### "eTapestry for non-profits" November 26, 2018 4.0 eTapestry is very useful for even small non-profits in terms of moving donors through cycles of giving and being able to thank them appropriately and within a good timeframe. Pros For me, the best thing about eTapestry is being able to use it from anywhere and not worrying about site licenses or purchasing updates. Cons It can be quite hard to move data over into eTapestry due to a lack on intuitive functionality. However, the customer service is quite easy to use and they have been able to help me/my staff every time. Review Source LM Laura M. CEO Philanthropy Used the software for: 2+ years ### "eTapestry Donor Data Base" May 13, 2018 4.0 Overall great software Pros eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants. Cons While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track. Review Source MD Monica D. Donor Relations Director Hospital & Health Care Used the software for: 2+ years ### "Before and after Blackbaud" February 21, 2017 3.0 eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service. Pros It is user friendly for the nontechnical staff when looking for and updating information. Cons Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable. Review Source JV Justine V. Project Coordinator Religious Institutions Used the software for: 1-2 years ### "The best for smaller organizations" April 23, 2018 5.0 Pros Such an easy interface to maneuver. It makes managing donors and tracking gifts as easy as possible, while maintaining an attractive interface. Customer support is cool because a primary function is for support to be given by other users, people who know the software and may have overcome struggles like you are enduring. It creates a community in the nonprofit sector. Cons It might be too simple for larger organizations, but it's functionality is just as applicable for larger groups as it would be for smaller! Customer support will get you through any hassle. Review Source ED Emily D. Director of Development Primary/Secondary Education Used the software for: 1-2 years ### "eTapestry Likely Good for Larger Organizations" July 6, 2016 3.0 Pros eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem. Cons eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have. Review Source KC Kristy C. Development Specialist Civic & Social Organization Used the software for: 2+ years ### "Easy to use" June 21, 2018 4.0 Customer services is always helpful Pros Able to have family records not only individual records, user friendly, can build specific reports that contain only the data you need Cons Building reports are time consuming, you have to build a query for the data then build the report that will use that data to run your report. Review Source LC Linda C. Executive Director Mental Health Care Used the software for: 1-2 years ### "Tied into a contract even though I wouldn't use the system" September 15, 2022 3.0 This was our first try with donation software and I tried it because it was free. But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating. The reports were the hardest part. Everything about the system just seemed to be more difficult than it needed to be. Pros It was initially free through TechSoup and we didn't have a software package so I thought we would try it. Cons The reports function was awful. I never did understand how to generate reports. It also was more technical than I had the aptitude for. Review Source JS Julie S. Development Assistant Philanthropy Used the software for: 2+ years ### "Painful learning process " November 20, 2018 3.0 Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted. Pros Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields. Cons Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help. Review Source DS Dawn S. Donor Relations Coordinator Religious Institutions Used the software for: 2+ years ### "eTapestry is a very useful for successful fundraising" June 21, 2018 4.0 Pros This software has the capability of reporting on so many things. From donor retention to volunteer hours, you can set up your own fields and track what is important to your organization. Cons It can be very challenging and tedious to learn how to queries and reports work. There are so many criteria that have to be set correctly to gather the information you need. Review Source VR Verified Reviewer Assistant to Lead Documentarian Non-Profit Organization Management Used the software for: 2+ years ### "eTapestry for basic needs" August 22, 2018 3.0 Pros It is very basic and thus, easy to learn. Cons Because it's a basic software, the functionality is not as extensive as some other software suites. Review Source ASD Andrew S. D. Civic & Social Organization Used the software for: ### "Great donor relations CRM with great flexibility and adaptability" January 16, 2014 4.0 Pros eTapestry offers a first-rate, flexible CRM with every function necessary to create and manage the organization's connections. Coupled with great customer service, eTapestry offers a CRM that can be adapted and created specifically for any nonprofit organization. Offering both standardized and custom query options, eTapestry allows the user every opportunity to get to the information needed. Additionally, eTapestry offers tremendous system integration. Via forms and a QuickBooks connection, eTapestry integrates with your website and reduces unnecessary and redundant input. Cons While mass emailing components (Delivra) are less aesthetically pleasing "out of the box" than Constant Contact or other email marketing tools, eTapestry allows for Constant Contact integration if one would like to use that product instead. Additionally, CART functionality (the area where one can sell merchandise) needs to be updated to allow for greater customer flexibility and usability. eTapestry needs to allow its customers more creative license so that forms, etc. can be updated more quickly to match websites. These are ancillary issues that eTapestry is constantly working on. Review Source JR Jessy R. Development Manager Used the software for: 2+ years ### "Very expensive for the same functionality as other softwares" September 13, 2017 4.0 Not happy with this product. Pros Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base. Cons Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports. Review Source KM Kelly M. Development & Communications Environmental Services Used the software for: Less than 6 months ### "eTapesty " November 17, 2016 5.0 My organization needed a better and more intuitive way to track our donors, increase our membership, provide engaging reports for our Board and integrate our website in our fundraising efforts. After MUCH research, we made the switch to eTapestry and have never been happier. The product itself is very easy to navigate for all users of various levels of experience. The reporting functions are exactly what we were needing and our Board feels more involved and up to date in all of our fundraising efforts. the ability to integrate into our current website is also a relief as we have seen an increase in online donations because of the ease of use and promotion. After struggling with several different databases, we are so glad to have finally found a perfect fit and "new member" of the team! The support staff is always VERY knowledgeable and eager to help, too! Pros reporting, ease of use, integration with our website, goal reminders, etc. Cons nothing at all! : ) Review Source PC Paula C. Controller Environmental Services Used the software for: 6-12 months ### "Seems cumbersome." August 8, 2017 3.0 Pros It seems to have a lot of features, although our organization only uses a fraction of those. The Cart would be a good feature if we could get it to work. Cons The query/report functionality seems very cumbersome. Also, many programs these days integrate directly with QuickBooks, although eTapestry does not, unless I'm missing something. The download into QuickBooks does not import the detail, so I have to keep going back to eTapestry when I need the detail. The pricing seems high for an organization of our size. I don't find the program intuitively easy to use -- the buttons are never where I think they will be, and the "Help" section has not been very helpful. The program does not seem flexible: Just an example -- I set up an approach that I realized shortly after that I wouldn't need, and your instructions said that I couldn't delete it. Although I could disable it, I don't want it forever after lurking in the data base when it has never been used and never will be! Review Source KT Katy T. Executive Director Fine Art Used the software for: Less than 6 months ### "very disappointing" October 17, 2017 2.0 The only thing they are reliable at is billing you - they conveniently require direct deposit. Currently trying to find someone who can change my billing process - though it's been weeks and no one has gotten back to me. Pros I believe that there are great capabilities if you have the time to figure out how to utilize this database. I would recommend having someone specifically dedicated to this - ideally a tech person or computer programmer - not just a development person. Cons It's not intuitive.Customer service is not very accessible. They charge extra for additional support. Getting started on training you're really on your own. There are so many various locations for instruction, some at an additional cost. Getting started in this database has taken months to upload my 1,000 records. I don't have a point person to contact or anywhere to go up the chain of command. I have no idea how this company is structured. Considering scrapping it and finding something new. Review Source FC Franklin C. Operations Manager Primary/Secondary Education Used the software for: 2+ years ### "eTapestry works for us!!!" March 5, 2018 4.0 Pros Easy to get started, holds all our historical data, functional for our entire team. Adding additional search tags is a snap Cons Wish queries were easier to configure. Want a functional mobile version for "on-the-go" access. Need better family/business reporting Review Source KK Katherine K. Developer Construction Used the software for: 2+ years ### "eTap Review" March 22, 2019 4.0 Overall, we've decided to go with a different database system for our customer and constituent tracking. While eTapestry is a robust tool, it ended up being far more than we needed. Pros Love the donation platform for non-profits and the easy customization. Being able to track and send to donors and constituents is great! Cons The program isn't always the most user-friendly and there can be issues with tracking if everything isn't entered perfectly. Review Source JN Jessica N. Used the software for: ### "Exceptional product for growth and retention of members and donors." January 16, 2014 4.5 Pros There are too many wonderful things to list them all, and each organization will find ways to make it their own. Some of the things I like: you don't have to be a computer wiz; eTapestry provides a series of training videos, online support, and phone support to help you make the most of the program and keep in constant contact. eTapestry makes reaching out to your target audience fast and easy. Without it, our organization would have to hire another employee just to do mailings, emails, data entry, etc. Being a non-profit, we don't have the budget for more employees or multiple programs to meet our daily operational need . We have it linked to our website, allowing guests to make online purchases, sign up for emails, and volunteer for events. The information they provide, automatically gets set up in eTapestry, and we are notified that we have had online activity. Financial information can be sent directly to accounting software. We are always learning more ways to make eTapestry work for us. Cons I would like to see some newer templates for emails, cart, etc. Review Source MF McKenzie F. Coordinator Higher Education Used the software for: 1-2 years ### "eTapestry" April 20, 2017 5.0 Pros They have the best CRM customer service ever. Starting out, most CRMs just make you learn their software on your own. I had a rep actually walk me through everything and set stuff up for me when I wasn't able to figure it out myself. Talk about above and beyond. Cons We need a file upload option on our DIY forms and this CRM doesn't have that capability so it's really inconvenient. Review Source KH Kerrie H. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Etapstry by Blackbaud" February 19, 2021 4.0 Etapestry was a Cadillac and we only needed a Ford Escort at the time. Great for large nonprofits, more than what's needed for small ones. Pros Central location for donor information and donations. Donors could log in to make changes to their donations and profile info so expired credit cards were not an issue. Cons It was hard to learn. So many features that we were unable to use them all. It was expensive for our needs. Couldn't create an email or newsletter within it at the time we used it. Reason for choosing Blackbaud eTapestry Seemed like the best value for the money at the time. Review Source JM Jessica M. Executive Assistant & Office Manager Civic & Social Organization Used the software for: Less than 6 months ### "E-Tapestry Review" November 29, 2016 3.0 I am the office manager and I utilize E-Tapestry probably the most in our organization. I use it to manage our donor base, enter gifts, and create queries. Pros I do like the amount of information you can store on each individual account record. The search bar makes it easy to find an account if you do not know all of the information and just some of the information. Entering gifts and labeling them appropriately is very easy. Cons I would say there is not a lot of educational tutorials on how to performs a certain task. If there are videos to learn certain things they are not easily found. The only reason I know how to use this program is because of a co-worker who had been working on it longer and also using trial and error. It is not easy to delete multiple records. Merging accounts often causes you to lose information. The steps to get a task done are not very well communicated. Review Source Similar Products Featured