# PCS TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PCS TMS the right Fleet Management solution for you? Explore 243 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29249/Express/reviews --- PCS TMS 4.2 (243) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of PCS TMS Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined daily operations platform 86% positive reviews out of 76 Most reviewers describe ease of use as enabling efficient workflows, centralized management, and straightforward navigation. akshay V Safety Executive, 11 - 50 employees. "An exceptionally well-designed and highly intuitive platform, PCS TMS stands out for its seamless performance, outstanding real-time visibility, and efficient workflow management." Frequent glitches and slow fixes 78% negative reviews out of 27 Most reviewers report bugs and issues cause disruptions, with slow resolutions and recurring technical problems impacting use. John K President, 2 - 10 employees. "Constantly having our service contract breached with all the glitches & no solutions, making PCS very difficult to use." Responsive and helpful support team 81% positive reviews out of 54 Most reviewers find customer support responsive, knowledgeable, and consistently available to resolve issues promptly. Kamila M Accounting clerk, 11 - 50 employees. "There is a lot of features and it's hard to master them all but the customer service is always there to help when needed." Simple onboarding and training process 76% positive reviews out of 41 Most reviewers indicate training and learning curve is manageable, with accessible resources and easy employee onboarding. ## Showing most helpful reviews Showing 1-25 of 243 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt S. Commercial Development Representative Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great system" November 15, 2023 5.0 Pros Very user friendly and easy to navigate Cons Notifications are sometimes turned off and there is no reason why Review Source RB Ron B. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Extremely User Friendly" April 21, 2025 4.0 Pros The user friendly aspects. The system is as user friendly as it gets. Besides, anything you can't figure out, one simple and quick phone call will get you the answers you are looking for. Cons Inaccurate IFTA reporting. The miles are so far off the actual miles driven, we are forced to manually acquire the data. That takes a very long time. Alternatives considered [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) Reason for choosing PCS TMS Reported ease of use. We found the reports to be accurate. Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Better reviews, much like the one I am leaving here now. Review Source Response from PCS Software April 23, 2025 Ron, thanks so much for the kind words! I have shared your feedback about IFTA reporting issues to our team. I also encourage you to connect with your support rep to see if there is anything that can be done to see some improvements in that process for you. customersuccess@pcssoft.com JR Jack R. Accounting Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Useful but still needs improvements" February 25, 2026 3.0 Pros I think dispatch function is ok. We can enter most of the information we need. Lists, Dispatch, Fleet functions are ok except Accounting. Cons The accounting function needs to be improved a lot. Multiple invoices can be marked as "Pay off" on Invoice Payment Entry, but only one at once can be unmarked. Also, if we want to make an adjustment for an invoice, we should remove all the paid items to do that, but as I said, we need to select each one to remove from "Pay off". One more thing, we can send invoices to customers but in the email that PCS sent, there's no receiver email address stated. When we forward the invoice email that we sent out from PCS to the customer to prove that we sent it out, they always say they didn't receive it, pointing out there's no receiver email address on it. Review Source Response from PCS Software April 2, 2026 Hi Jack, thanks for the honest feedback. We're sorry to hear the accounting workflow has been creating friction. That's not the experience we want for you. I'll make sure this gets to the right team, and someone should be reaching out. In the meantime, feel free to connect with us at customersuccess@pcssoft.com. EG Eshan G. Senior Executive Logistics and Supply Chain Used the software for: 1-2 years ### "An Efficient and User-Friendly TMS for Everyday Operations" March 31, 2026 5.0 Overall, my experience with PCS TMS has been very positive. Since I handle both dispatch and accounts, I find the system easy to use and efficient for managing load booking, tracking, and payment processes. While there are occasional delays during peak usage, it still supports our daily operations effectively. Pros Since I handle both dispatch and load booking, I find PCS TMS extremely useful. The interface is intuitive, making it easy to book loads, track shipments, and update statuses. It streamlines operations and helps my team save a significant amount of time. Cons At times, the system shows minor delays, particularly when many users are active simultaneously. Also, certain sections could be enhanced to make navigation smoother and more user-friendly. Review Source LP Luis P. Sales VP Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS Feedback" April 21, 2025 4.0 It has been good there all, system and support has been easy access, but I think they can work better on reports Pros The system is complete and covers almost all our requirements, is friendly but I guess they still need to work on improve the reports Cons structure, easy to find information, dispatch, and accounting control, reports is something where they need to improve Reason for choosing PCS TMS Easy integration, friendly, can use remotely, price Review Source Response from PCS Software April 23, 2025 Thank you so much for your review and this feedback Luis! NV Nathan V. COO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Getting There, needs more fine-tuning" April 21, 2025 3.0 Hoping for the release of the new web based system to be able to have more customized reports/screens/and options. Pros Integration, automation, and cradle to grave record keeping. The integration of our tracking is helpful. Cons Clumsy Dispatch Screens. Have to open and close too many windows to get basic information. Maintenance scheduling and record keeping is something to be desired. The automation in dispatching orders is great in theory, but can and will skip dispatches, when dispatching out multiple orders for multiple days. Would be nice to have a drop down box to prioritize orders in the correct order. The assumption of times with orders that have multiple days to pickup, throws mileage off, example order can pickup from 4/18 to 4/20 seems to confuse the system into excessive dead head miles. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/)[Turno](https://www.capterra.com/p/166734/Turno/) Reason for choosing PCS TMS So far its the cost of changing TMS softwares from PCS to others. Switched from [Dr Dispatch](https://www.capterra.com/p/79334/Dr-Dispatch/) Change of Employment. PCS was already in place when I arrived. Review Source Response from PCS Software April 23, 2025 Thank you for the thoughtful review—this kind of detailed input is incredibly valuable and has been shared with our product and development teams. NY Nizom Y. Accounting Manager Accounting Used the software for: 2+ years ### "Great job, can do better" April 25, 2025 4.0 So far, we are satisfied with PCS services. However, pricing needs to be reviewed and system needs more up-to date features like AI etc (some TMS's offer AI services) Pros User friendly. As it is cloud-based we don't have to worry about updates. Mobile-friendliness enables the management to monitor from anywhere. Further, it integrates with any platform out there. Cons Personally I didn't like pricing. Despite being older TMS in the market, price is not competitive. I think pricing drives the customers away from PCS Switched from [ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) PCS is definitely more advanced compared to ITS Review Source Response from PCS Software April 30, 2025 Thanks so much for the honest feedback—we're glad to hear PCS is helping your team stay connected and productive. We hear you on pricing and feature suggestions, and we’re always working to deliver more value and innovation for our customers. Appreciate you being part of the PCS community. MJ Michelle J. Accountant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Inadequate Reporting" April 25, 2025 3.0 When QuickBooks Enterprise is a better reporting program, you know you are missing something important to businesses. Since we can't readily export data from PCS to QuickBooks, we are stuck with using a very expensive "data miner" to get the information needed to run the business. Pros The sales staff seems to use it fairly efficiently to schedule loads and follow up with customers. Cons Everything related to accounting reporting. I'm an accountant, and it's my job to report results to management. With the incomplete and messy reports that we can download from PCS to Excel we are very limited in our ability to report results. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I understand that PCS was recommended by another transportation company. Review Source Response from PCS Software April 30, 2025 Michelle, Thanks for taking the time to share your experience. We’d welcome the chance to connect directly and talk through your current setup and needs with accounting—your input is invaluable as we continue to evolve. Additionally, there may be some training that we can provide to get you working more efficiently. Please contact us at customersuccess@pcssoft.com WD William D. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS Review" April 21, 2025 5.0 Used this TMS for 14 yeas with my company, and 5 years with my previous company. Always received a great product, and great support when needed. Pros Everything I need in one product. Dispatch, accounting, and fuel. Cons Would like a lower price point. As a small fleet, not including insurance, this is over 60% of my fixed monthly cost. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/)[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/) Reason for choosing PCS TMS Did not include accounting, or too expensive. Review Source Response from PCS Software April 23, 2025 William, thank you so much for your honest review! We are happy to see repeat customers use PCS in their new companies. Thank you for being a committed customer! vG vishal G. senior Associate Logistics and Supply Chain Used the software for: 1-2 years ### "“User-Friendly with Scope for Improvement" April 16, 2026 5.0 My overall experience with PCS TMS has been positive. The system effectively manages attendance and time tracking, providing clear visibility into working hours and breaks. It helps maintain accuracy and discipline in daily logs. While there are some areas that could be improved, such as flexibility and ease of navigation, the platform overall serves its purpose well and supports efficient workforce management. Pros What I liked most about PCS TMS is its user-friendly interface and the way it streamlines daily attendance and time tracking. The system makes it easy to monitor working hours, breaks, and overall productivity with clear and organized data. I also appreciate the real-time updates and accuracy, which help reduce manual effort and improve transparency. Cons What I liked least about PCS TMS is that at times the system can feel a bit rigid, especially when handling multiple short breaks or frequent in-and-out entries. It can also be slightly difficult to quickly review or adjust entries, which may impact efficiency. Improving flexibility and making navigation more intuitive would enhance the overall user experience. Review Source KR Kristi R. Staff Accountant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Updates needed" September 8, 2025 3.0 Many functions take longer to complete since the information does not have any links to flow through the entire load in accounting (aka invoicing all the way to when it is paid). Many functions need to be updated for quicker access. Pros System to easy to learn. Reports and EDI invoicing easy to use, documents are easy to change once in the system. Cons Unable to drag and drop documents into the system. The look is very outdated and is hard to follow a whole load through to the end without looking on multiple screens. Does not include much information on activity within the system (aka timestamps and users on all screens). Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) EDI was not working consistently, customer service slow Review Source RF Rachel F. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Awful - Terrible customer service " April 15, 2025 1.0 Bad - Also terrible customer service team - no one communicates. Took forever to have them fix broken things in their system/processes. Pros Nothing - It really is not user friendly or efficient. They have been saying they are going to cloud for far too long now. Doubt it ever happens. Cons Outdated - Not user friendly - very delayed- Not efficient -- Alternatives considered [Alvys TMS](https://www.capterra.com/p/249961/Alvys-TMS/) Reason for choosing PCS TMS Accounting side was all included and in 1 system. Review Source Response from PCS Software April 16, 2025 Rachel, I'm so sorry to hear that you're not having a successful experience. I have reached out to our support team to see if there is anything we can do to help. SM Shawn M. Chief Safety Officer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "It is what it is " November 11, 2024 1.0 It served a purpose -it was better than a spreadsheet. Pros well, I guess its better than an excel spreadsheet ... Cons the cost is not realistically aligned with what is delivered or what the system is able to actually do when compared with other service providers. With a limited ability to pull/produce reports -its nearly impossible to customize reports to get everything that is wanted or needed without pulling multiple variations of a report. It does not grow with a business not is it adaptable to meet a growth orientated needs or wants Switched from [ProTransport](https://www.capterra.com/p/141352/ProTransport/) PCS promised the moon and beyond -and delivered crap and cobwebs Review Source CG Chris G. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS working well" October 29, 2024 3.0 Team likes it and we do use it everyday but wish that there were more economical on site training or training modules that are more user friendly. Pros It has improved efficiencies in our operation and billing programs and there is more to learn. Cons Wish there was more training options as we only use about 30% of it. Switched from [TruckMate](https://www.capterra.com/p/266765/TruckMate/) Better aligned with us a TL company over TM which was more LTL Review Source SS Sabrina S. Business Development Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Reliable data processing, excellent collaboration, and outstanding team support - Phoenix Cargo always chooses PCS for its TMS" April 15, 2025 5.0 Our experience with PCS TMS has been exceptional. The team is incredibly helpful and supportive, always open to new ideas and projects. The maintenance and development teams continuously improve the system, ensuring it meets our needs. PCS serves as our unified database, storing a vast amount of critical data and enabling efficient processing. Pros PCS has been instrumental in our operations with its reliable, accurate, and fast data processing capabilities. The platform makes collaboration effortless and offers multifunctional features, including seamless integration with third-party apps and comprehensive reporting. These functionalities have been crucial in holding our operations together. Special thanks to \[sensitive content hidden\], who have been incredibly helpful and patient during the development of our recent projects. Their support has been invaluable. Additionally, we appreciate \[sensitive content hidden\] and the PCS development team's promptness and efficiency in resolving our day-to-day issues. Their responsiveness is highly valued. Cons When someone logs in the platform when someone else is using it, it just kicks out the initial user. Maybe before it does that, it should give both users a notification and ask for their input to ask one of them to log out first to let other one use it. Review Source MB MELISSA B. dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "writing a review" February 25, 2026 3.0 good, could be better, work on the shutting down then keeping me logged in and having to "log in" to log out just to log back in. Pros the seamless, transition from putting the load in and then dispatching and sending to the driver. that is all Cons it shuts down A LOT, while I'm putting in loads, dispatching it will just "bug out" disconnect and shut down. Review Source Response from PCS Software April 2, 2026 Hi Melissa, thank you for the feedback. We're sorry to hear the system has been disconnecting while you're mid-dispatch. I'd love for our team to connect with you and dig into what's happening. I'll be sharing your feedback, and our team should be reaching out. You can also reach us directly at customersuccess@pcssoft.com. DH Dena H. Billing Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "All Around Good System " February 20, 2026 4.0 My experience with PCS TMS is that I like the system. It is user friendly. The training is also user friendly and anything you forget you can find in the Help search. Pros PCS customer support is great any time we need help we receive it. PCS gives you the ability to have everything you need right at the click of a button with its Data Management. Cons Not having the ability to do everything from your keyboard without having to touch a mouse. I think that this could make for a faster and smother process in the system. Review Source Response from PCS Software April 2, 2026 Dena, thank you for taking the time to leave a review! We're glad the system and training resources have been easy to use. Great feedback, and we'll pass it along to our team. Thanks for being a PCS customer! MP Michelle P. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Does what it needs to do" September 9, 2025 4.0 All good. Overall pleased with the program. It would be nice to have the ability to hilight specific lines on the screen so it's easier to find the info I need. Pros The ease of use and the ability to use multiple screens at once. My favorite feature is the ability to transform any report into a spreadsheet. Cons Can't search for the reports that I need to access. At times it's hard to locate what I need. There are some payables on the AP report that I can't get rid of. Review Source CA Christopher A. Director Food & Beverages Used the software for: 1-2 years ### "PCS Service is good" September 5, 2025 4.0 Good. Would really like to see AI tools built in. Add a better mobile experience as well and it would be rock solid. Pros I get really good support from \[sensitive content hidden\]. Generally PCS works really well. The support I get from them makes the difference. Cons It is very expensive and it could use a refresh. The refresh was shown to me over a year ago, it would be nice to get it. Review Source RK Reet K. Logistics Coordinator Logistics and Supply Chain Used the software for: 1-2 years ### "Smooth, Efficient, and Exceptionally Reliable Software" April 24, 2025 4.0 The software is excellent, with only occasional minor technical hiccups. Overall, it runs smoothly and efficiently, making it a highly valuable tool Pros Excellent all-in-one software with dispatch,accounting and more features for fast and efficient work. Cons One feature i love is the learning material,it provides helpful information and makes it easy to get started. Review Source Response from PCS Software April 30, 2025 Reet- thank you so much for the wonderful review! DR David R. CFO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Chief Financial Officer" April 15, 2025 4.0 Pros The dispatch manager board and that I can filter out data points and customize the board. Cons that I can't use on apple products. Would love to be able to use on my macbook. Even if it is via a website Review Source Response from PCS Software April 16, 2025 Hi David, thank you for your time sharing your honest feedback. We continue to work on a web-based experience, especially for Apple users! WI Wes I. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Pcs Review" October 29, 2024 5.0 It is a great experience overall, the software works great, support is always around when needed. Pros We really enjoy all in one platform, dispatch and accounting, also security which is now essential now days. Cons I just wish there is more ways for dispatchers and customers to interact, there are a lot of improvement on the customer portal that can be achieved also on dispatch communication that can make it easy to trace and track. Review Source KS Kevin S. IT administer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best and user friendly" November 7, 2024 5.0 Very good for business and very efficient Pros Very user friendly and helpful for business Cons So far nothing . Everyone using it are very satisfied Review Source MV Mitchell V. Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Mediocre at best" October 29, 2024 3.0 mediocre search options. redundant prompts to simply dispatch a load. Pros It works? it is a TMS system, that opens and closes. Cons Close out of the load when you click off of it. what is the advantage of keeping a person locked in a load when they click off? also, why when building a load, does it not allow you to do a location search based off of address while in it? Review Source JS Jenna S. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS made tracking easier" October 29, 2024 5.0 I like it though I wish it had a chat function for support Pros I like entering bills. It is very straightforward and easy to track. Cons I don't like creating reports. I think this is the clunkiest part of the software Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.