# Page 4 | PCS TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is PCS TMS the right Fleet Management solution for you? Explore 242 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29249/Express/reviews --- PCS TMS 4.2 (242) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of PCS TMS ## Showing most helpful reviews Showing 76-100 of 242 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jasmine M. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "PCS and LTL " October 29, 2024 4.0 I use it daily with my currently company. It is pretty user friendly. I think there could be some improvements for LTL customers but other than that it is pretty user friendly. Pros I like the use friendly ability to book loads and research information quickly. Cons It freezes often and shuts down suddenly. Review Source KO KENNETH O. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Room for work and growth" November 7, 2024 3.0 It was progressing well and went stagnant Pros It has great 1st person use for the company, integrated platforms so so Cons It doesn't link up well for use by its customers. The customer side platform is trash Review Source KC Kaylynn C. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "PCS REVIEW" October 29, 2024 4.0 Pros The integrations are great! Make things much easier to incorporate. Cons The accounting portion, it could be streamlined a bit better. There are a lot of steps involved. Review Source KM Kirstin M. Accountant Consumer Goods Used the software for: 1-2 years ### "Great Product" October 29, 2024 5.0 Very good. Ease of navigating and using the product Pros The ease of entering in information or connecting with the support team Cons I mainly use this for AP/AR. It would be nice to have the general ledger options in the AP/AR sections for the ease of finding the reporting Review Source GJ Gabe J. Financial Analyst Wholesale Used the software for: 2+ years ### "Not a Great Product, Get Anything Else" October 29, 2024 1.0 Pros It served its purpose before we transitioned to a better product. Cons \- Slow - Crashed a lot - Could not import excel documents - Zero controls Alternatives considered [Agility CMS](https://www.capterra.com/p/88191/Agility-CMS/) Reason for choosing PCS TMS We eventually switched to Agility and got off PCS Review Source JR Joshua R. EDI Technical Administrator Logistics and Supply Chain Used the software for: Less than 6 months ### "New to Trucking? this software is for you" October 29, 2024 3.0 It is really easy to use and the customer focused team for PCS is always there to support us. Pros The ease of access, for someone that is new to trucking and logistics this is the software for you Cons the EDI formatting, its hard to understand for someone who has worked with a different format. Review Source CC Connie C. Accounting rep Logistics and Supply Chain Used the software for: 2+ years ### "Freight Company - Logistics" June 11, 2024 5.0 PCS is a great program. I have 4 years working with it now and it is a very simple program that has all the features you could need, want or use. Very easy to learn and then thrive! Pros Easy to learn, easy to use and a great customer service team if you cannot figure something out. Cons I am satisfied PCS has met or exceeded all my needs. I have no complaints Review Source RA RUBI A. ADMIN ACCOUNT MANAGER Transportation/Trucking/Railroad Used the software for: 1-2 years ### "This Software has been a great addition to our growth. " June 20, 2024 4.0 This software is definitely a substantial help to my daily tasks. Pros The facility and ease of access to the tabs. Cons There are multiple times where the software simply logs us off without warning while we are in the middle of an entry Reason for choosing PCS TMS The software seems to be mostly what we needed at the time. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted to improve our earnings and capacity. Review Source Response from PCS Software July 5, 2024 Hi Rubi, thank you for your review! I would love for our support team to look at your system issues where you state it's logging you off multiple times. This shouldn't be happening! Please contact us at support@pcssoft.com or reach out to your account manager to see how this can be resolved. DA Dominick A. Operations Manger Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Bringing transportation company to the new age" June 11, 2024 5.0 Overall, this is a great system. We have been very satisfied with the program since beginning and will continue to use in the future. There are so many features available in the system that we have only scratched the surface of. Pros The initial set up and training was great. Support team is very responsive to questions and knowledgeable about their product. The ease of use is by far superior to other programs that are on the market today. Cons We have a couple customers that require specific information and details on invoices and rates. There is not a "set up" feature for what we need at this time. Reason for choosing PCS TMS The price was first and foremost important and features available. Review Source Response from PCS Software June 13, 2024 Dominick, We appreciate your review and feedback of our support team! We're so glad PCS can help your transportation business! I'll be sure to share your comments about the invoices to our product team for future development. AS Andrew S. Chief Strategy Officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "All-In-One TMS" November 13, 2023 5.0 Overall PCS TMS is critical to our operations. We track thousands of shipments for hundreds of different customers at any given moment and can get a bird's eye view of our company operations with a few clicks. Pros PCS TMS allows us to track, report, and manage our entire business from one application. We can integrate all of our other software vendors and data partners into one platform. Cons Some processes and modules may not be as quick to use at first, and there are some work-arounds here and there. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/)[Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/)[TMW.Suite](https://www.capterra.com/p/266770/TMWSuite/) Reason for choosing PCS TMS All in one trucking, intermodal, ltl, and brokerage platform with accounting for all business types. Review Source DR Dylan R. Fleet Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "What I like in PCS TMS" July 18, 2023 5.0 I love customer support. They are ready to help whenever I have a question. Hi, John! Pros Fleet related features. It lets you add equipment to the software and allows to open work orders, with prices for parts and labor. PCS also has a good storage that helps to keep invoices, pictures and reports in it! Good "Unit" system. You are able to add a driver, truck, trailer and a company and just click on it when you need it to assign it Cons I would say that people who are not familiar with its interface, would not accept PCS. It seems to have an old interface. But in the business, you use what works, right? Reason for choosing PCS TMS Load stop is not worth it. Our sister company changed PCS to Load Stop. I see how their employees are suffering from this decision :( Review Source MJ Mara J. Operations and Finance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "We moved on..." June 24, 2024 3.0 Not great. It did the job for dispatch, but we found a much better system for a better price. Pros It was a system that kept everything in one location and had the ability to add on features. Cons It seemed outdated, wasn't very easy to use. We needed more flexibility and ways to edit the information. Switched from [ProTransport](https://www.capterra.com/p/141352/ProTransport/) PCS is outdated, we never had assistance when needed because our account manager would change all the time and ProTransport is just overall a lot better system that is editable. Review Source Response from PCS Software July 5, 2024 Hi Mara, thank you for your honest review. I'm sorry to see that we've not been able to support your business needs. If there is anything we can do in the future, we would love to be a consideration. pS pranav S. Account Supportq Logistics and Supply Chain Used the software for: 2+ years ### "Powerful , Creative and Simple means PCS" November 16, 2023 4.0 Overall it's good. Only improvement is needed in image deterioration, whenever we upload a jpeg to scans Pros Easy to locate the load on which driver is dispatched based on paperwork received from the driver. The information displayed in table format is h Cons It compresses the pods/bols when uploaded in jpg/jpeg format, hence picture is degraded Review Source TH Tad H. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good system and much potential. " June 24, 2024 5.0 Same as title of review... good system with potential. Pros Easy to learn through trial and error. Hands on training would be better. Cons Customer service always refers you to a video. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Other system was TERRIBLE! Not user friendly. Glorified excel spreadsheet. Review Source Response from PCS Software July 5, 2024 Hi Tad, thanks for your review! I'd love for our team to be able to work with you more closely on any issues you need. We also have our customer summit events this fall that will allow more individual time with our product/training teams to help get you all the help you need. Please contact us at support@pcssoft.com or your account manager to learn more! DZ Devon Z. Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "PCS works for us!" June 11, 2024 4.0 I would rate PCS a 6-7 out of 10 compared to all the TMS I have used in my 15+ years. Pros We like the mobility of the TMS but the labeling and corkiness is sometimes ineffective. Cons Flow and Color ability, some verbiage of certain items as well. Reason for choosing PCS TMS Its seemed the best deal at the time. Now I am not sure we may need to shop the product. Review Source Response from PCS Software June 13, 2024 Devon, Thanks for your honest feedback. I'd love to connect you with your account manager or customer success team if you haven't already been in contact. We'd love to make sure you are enjoying your experience and getting what you need from PCS! MB Maria B. admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Review " November 10, 2023 4.0 I first utilized PCS 20 years ago, when PCS was on a local server. It has grown a lot, and continues to improve, this is the reason as I have changed companies in my career, but always have selected PCS as our TMS software. Pros Love how the accounting is integrated all together, also how PCS has different partners. Especially that there are continued up dates in PCS Cons I would think the reporting, and some fields for tracking information. Its manageable when we were smaller, not so much now that we are larger. Also working with different platforms, it seems more customers are wanting to integrate data. Reason for choosing PCS TMS The accounting in PCS was more streamlined. Review Source JK John K. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Intermodal Needs alot of attention" November 10, 2023 3.0 Overall, PCS seems to have gone downhill for the last few years... The Intermodal portion especially! Always glitches, so many promised features for so long that we are all still waiting for. Constantly having our service contract breached with all the glitches & no solutions, making PCS very difficult to use. I have tried multiple times to speak to someone about cancelling, but each time I mention that subject i am ignored... I have been looking at new products recently & we are ready to make a switch to a new TMS. I have used PCS since 2015 & have brought 4 companies to you as your clients who still use PCS, but they all complain about the same issues as i do. We have all been looking for a new replacement. PCS-Intermodal is like the ugly stepchild in this case, not receiving the attention that is really needed. I wish the chat support feature was back & I wish you had some more confident & competent people in your Support team. Please make improvements to the PCS not fitting the screen, Please fix the limit on emails that PCS will allow to send out, please help fix the Tracking & Tracing feature on intermodal, that we have been paying for since the start, but can't even use the feature, please release the BusinessBI app, so that i can add loads via my phone, edit them & make necessary changes, i need to be able to work off my phone & it is one of the features we selected... the experience has been deteriorating & my entire team wants to find a new TMS. Pros PCS TMS is a one stop shop; you have everything you need from a small fleet to a giant one. It is organized & has a lot of great functions! Cons Often has glitches: Emails stop sending from system, sending an update to driver resets his whole load & all his past updates, freezes often then closes while mid work, losing work. It will not fit my whole screen, as of the last few months, doing it on all computers, no matter what troubleshooting we have tried, causes the mouse pointer to be a bit off on the actual screen so you're never actually clicking where you meant to click. The Support has changed in the wrong direction. I used to just open the chat feature up, explain the problem & there would be a solution or an accommodation, now it's horrible, no matter which issue I present, it's always someone else's fault, not theirs and there isn't anything they can do. I don't even understand their function to the company. When I ask for someone else, I am ignored, when I say I'd like to seek options to cancel, I am ignored. Support has been HORRIBLE & it has been a major deterrent. Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/)[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We are looking for the most robost & relevant software pertaining to INTERMODAL Specifically. PCS seemed like it had an edge many years ago when we made the switch. i do believe we will be switching again soon. It is clear that Intermodal clients are not important, because Intermodal has been waiting for alot of big changes for a while, that are only promised as a means to keep us waiting. Review Source Response from PCS Software December 12, 2023 Hi John, Thanks for your review and honest feedback. We appreciate you being a long time customer and I would like to see what we can do to resolve or assist your needs as you express above! I will be having our Account Management team reach out to you directly to address. Please send me a quick email reply at your earliest convenience so we can confirm your account and contact information. We will do our best to support your immediate needs to keep your business running and profitable! HL Holden L. Senior Logistics Analyst Food & Beverages Used the software for: 2+ years ### "Great Tool, Poor Customer Support" November 10, 2023 4.0 Overall, the features of the TMS are a benefit to our organization. The decline in customer service since PCS took ownership have been disappointing but not enough of a reason to change yet. Pros PCS purchased UltraShip TMS which was intuitive, easy to use, had great order management, shipment creation, route optimization, reporting, and invoicing. All these features remain. Cons Customer service has declined precipitously since PCS purchased UltraShip. PCS has failed to hire and train knowledgeable customer support staff who know the software. There are occasional bugs and issues that we find as daily users. In the past, support tickets to repair would be handled and communicated in a timely manner. We now are required to hold biweekly meetings for updates due to lack of progress and communication. Carriers are charged an amount to connect to the TMS with EDI, this amount increased 250% since PCS took over. Recently, our carrier made us aware that they paid and sent six emails over two months asking for updates on the setup which were all ignored by PCS support. Review Source GS Gary S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "So close but not a good solution for smaller trucking companies. Functional at a very basic level." September 1, 2022 4.0 Is is functional at a very basic level. We can survive with a lot of work around procedures. Pros Dispatch management works as good as any TMS we reviewed during our search for a TMS system. Their support is good at providing work around procedures for software shortcomings. Uptime is 100% in our experience. Cons Not good for small company. We were looking for an all in one solution for accounting, payroll, fleet tracking, driver administration and fleet maintenance. Payroll is clunky and incredibly inflexible. The promised integration with Keep Trucking/Motive is very hit or miss which makes their fleet tracking unusable. Web Site API links start failing over time. Time off tracking module is a joke. It is like no one in their development team ever worked for a trucking company with less than 1000 trucks. Their primary focus tends to be developing new features instead of fixing the glaring shortcomings of existing functions. PCS advertises many features that, if they worked properly, would make for a great TMS. Review Source LS Lynda S. Accountant Transportation/Trucking/Railroad Used the software for: 2+ years ### "accountant" June 24, 2024 5.0 I use every day for 5-day work week its ease of using make it a blessing to get your work done Pros The easy of account payable and account receivable, general ledger, bank reconciliations, and the tax information such as 1099's and W2 printing and filing the tax form electronic Cons The vacation schedule doesn't notify you when I person request vacation, payroll batch can't be redated you must undo everything if you have a wrong date on the batch and redo it all Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) AS we were using 2 software Transporter 2000 and QuickBooks to talk to each other but with PCS your dispatch pay can be import on each driver not entered manually, the expense goes into the general ledger along with taxes and bills and sales. Review Source Response from PCS Software July 5, 2024 Hi Lynda, thanks for your review! I've shared your notes with our product team to review the vacation schedule function and payroll. Please do reach out to your account manager or email us at support@pcssoft.com if you haven't already as we may be able to help you find ways around these current challenges. Thank you for being a loyal customer! BD Barry D. IT Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Not Bad but could be better." November 30, 2023 4.0 Overall it's ok. We transitioned from an A/S400 based TMS that we had for over 20 years. Our old system had more Trucking specific functions that I PCS could integrate and benefit from. Pros Our users have been able to migrate to PCS fairly easily. The training videos are generally pretty helpful. Cons There needs to be a Direct Deposit option that doesn't require us to use your system. We came up with our own work around. Payroll limitations don't allow all deductions and reimbursements to be listed separately. Reason for choosing PCS TMS PCS had the complete package. Dispatch, A/R, A/P, Payroll. Switched from [TMW.Suite](https://www.capterra.com/p/266770/TMWSuite/) We had TMW TL2000 but that option wasn't available in the prior question. They ended support and we decided to switch to a system that was supported. Review Source NE Nicole E. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS" November 10, 2023 3.0 It has helped us a lot in some ways but could be so much greater if they worked with their customers more to see what exactly we need from their software. Pros The elimination of paperwork and how quick we are able to invoice now. Cons The pricing structure to add one more user. You have to pay a setup fee an a HUGE additional price increase to go to the next level for just one more log in. They are not familiar with liquid bulk and what we need legally in our commodity description. Still have not resolved our QB's integration issue... going on over a year. Always get told waiting on the developer. A lot of turnover. Alternatives considered [TMW.Suite](https://www.capterra.com/p/266770/TMWSuite/) Reason for choosing PCS TMS Ultimately came down to the cost. We went with PCS because of the monthly rate - however that monthly rate has increased since on boarding with no additional services in what we are getting. Switched from [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/) Service, Cost. McLeod will nickel and dime you for every issue they create themselves. Review Source JP Jason P. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product!" July 27, 2021 5.0 I am overall very pleased with PCS. It is efficient to view both loads on the schedule and loads currently in progress. The Fleet and Accounting functions are also easy to learn and use. Pros I like that it is easy to use, somewhat customizable, and customer service is very helpful. It was easy to integrate and get started quickly. Cons It would be nice if there was a separate contact field to indicate who sent a specific order when dealing with customers that have many agents. It is also expensive per user license. Reason for choosing PCS TMS Options & functionality. Review Source Response from PCS Software July 29, 2021 Jason your review means the world to us! We are so happy to hear that you've been using TMS Carrier Express and have found the system easy and efficient to use. Regarding your comment about sperate contact field, please reach out to our team. We would love to hear how this feature could help your day to day. -PCS WC Wesley C. Fleet Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Good option for our fleet" August 17, 2022 4.0 Overall we are satisfied with PCS. Support issues are generally resolved in a timely manner. Pros Express is an all-in-one platform from dispatch to invoicing. Cons API integrations with other providers is hit or miss. We were not able to provide real-time GPS updates for some of our larger brokers, so we have to rely solely on our ELD platform to do that. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/) Reason for choosing PCS TMS Cloud based and subscription based Review Source KW Kris W. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Software/Big Price" November 20, 2023 4.0 I've had a very good experience with PCS. It wasn't often that I required customer support but when I did they were prompt about looking into the issue and informing me of a solution. Some of their support personnel have been there for many years. Pros I've been using PCS TMS for 20 years. PCS has added many features over the years and has done a great job integrating the entire range of their product from order entry, through the dispatch process all the way into a great accounting package. If your a fleet larger than 5 units I would highly recommend this software Cons Cost is too high for a small fleet. We recently scaled back our operation to a 2 truck fleet. PCS requires a minimum of 3 users which puts their monthly cost out of reach for me. I wish I could stay on their platform but they have made it clear with their pricing they are not interested in servicing the very small fleet sector of the industry. So after 20 years on their platform I will be forced to move on at the end of 2023. Reason for choosing PCS TMS I don't recall. We moved to PCS in 2003. 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