# Page 5 | PCS TMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PCS TMS the right Fleet Management solution for you? Explore 242 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29249/Express/reviews --- PCS TMS 4.2 (242) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 5 - Reviews of PCS TMS ## Showing most helpful reviews Showing 101-125 of 242 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Dylan R. Fleet Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "What I like in PCS TMS" July 18, 2023 5.0 I love customer support. They are ready to help whenever I have a question. Hi, John! Pros Fleet related features. It lets you add equipment to the software and allows to open work orders, with prices for parts and labor. PCS also has a good storage that helps to keep invoices, pictures and reports in it! Good "Unit" system. You are able to add a driver, truck, trailer and a company and just click on it when you need it to assign it Cons I would say that people who are not familiar with its interface, would not accept PCS. It seems to have an old interface. But in the business, you use what works, right? Reason for choosing PCS TMS Load stop is not worth it. Our sister company changed PCS to Load Stop. I see how their employees are suffering from this decision :( Review Source pS pranav S. Account Supportq Logistics and Supply Chain Used the software for: 2+ years ### "Powerful , Creative and Simple means PCS" November 16, 2023 4.0 Overall it's good. Only improvement is needed in image deterioration, whenever we upload a jpeg to scans Pros Easy to locate the load on which driver is dispatched based on paperwork received from the driver. The information displayed in table format is h Cons It compresses the pods/bols when uploaded in jpg/jpeg format, hence picture is degraded Review Source RS Rene S. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "TMS Software" June 17, 2024 5.0 Overall a great and user friendly software Pros Very user friendly, The Dispatch side works great. An upgrade would be to be able to implementing VINS for car hauling freight. Cons Cant track VINS. We use for our car hauling company. We need to be able to scan and track VINS Review Source Response from PCS Software June 24, 2024 Rene, thanks so much for your review! I've shared your note about tracking VINS to our product team to review and consider in future product developments! DZ Devon Z. Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "PCS works for us!" June 11, 2024 4.0 I would rate PCS a 6-7 out of 10 compared to all the TMS I have used in my 15+ years. Pros We like the mobility of the TMS but the labeling and corkiness is sometimes ineffective. Cons Flow and Color ability, some verbiage of certain items as well. Reason for choosing PCS TMS Its seemed the best deal at the time. Now I am not sure we may need to shop the product. Review Source Response from PCS Software June 13, 2024 Devon, Thanks for your honest feedback. I'd love to connect you with your account manager or customer success team if you haven't already been in contact. We'd love to make sure you are enjoying your experience and getting what you need from PCS! MB Maria B. admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Review " November 10, 2023 4.0 I first utilized PCS 20 years ago, when PCS was on a local server. It has grown a lot, and continues to improve, this is the reason as I have changed companies in my career, but always have selected PCS as our TMS software. Pros Love how the accounting is integrated all together, also how PCS has different partners. Especially that there are continued up dates in PCS Cons I would think the reporting, and some fields for tracking information. Its manageable when we were smaller, not so much now that we are larger. Also working with different platforms, it seems more customers are wanting to integrate data. Reason for choosing PCS TMS The accounting in PCS was more streamlined. Review Source JK John K. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Intermodal Needs alot of attention" November 10, 2023 3.0 Overall, PCS seems to have gone downhill for the last few years... The Intermodal portion especially! Always glitches, so many promised features for so long that we are all still waiting for. Constantly having our service contract breached with all the glitches & no solutions, making PCS very difficult to use. I have tried multiple times to speak to someone about cancelling, but each time I mention that subject i am ignored... I have been looking at new products recently & we are ready to make a switch to a new TMS. I have used PCS since 2015 & have brought 4 companies to you as your clients who still use PCS, but they all complain about the same issues as i do. We have all been looking for a new replacement. PCS-Intermodal is like the ugly stepchild in this case, not receiving the attention that is really needed. I wish the chat support feature was back & I wish you had some more confident & competent people in your Support team. Please make improvements to the PCS not fitting the screen, Please fix the limit on emails that PCS will allow to send out, please help fix the Tracking & Tracing feature on intermodal, that we have been paying for since the start, but can't even use the feature, please release the BusinessBI app, so that i can add loads via my phone, edit them & make necessary changes, i need to be able to work off my phone & it is one of the features we selected... the experience has been deteriorating & my entire team wants to find a new TMS. Pros PCS TMS is a one stop shop; you have everything you need from a small fleet to a giant one. It is organized & has a lot of great functions! Cons Often has glitches: Emails stop sending from system, sending an update to driver resets his whole load & all his past updates, freezes often then closes while mid work, losing work. It will not fit my whole screen, as of the last few months, doing it on all computers, no matter what troubleshooting we have tried, causes the mouse pointer to be a bit off on the actual screen so you're never actually clicking where you meant to click. The Support has changed in the wrong direction. I used to just open the chat feature up, explain the problem & there would be a solution or an accommodation, now it's horrible, no matter which issue I present, it's always someone else's fault, not theirs and there isn't anything they can do. I don't even understand their function to the company. When I ask for someone else, I am ignored, when I say I'd like to seek options to cancel, I am ignored. Support has been HORRIBLE & it has been a major deterrent. Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/)[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Trinium-TMS](https://www.capterra.com/p/47488/Trinium-TMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We are looking for the most robost & relevant software pertaining to INTERMODAL Specifically. PCS seemed like it had an edge many years ago when we made the switch. i do believe we will be switching again soon. It is clear that Intermodal clients are not important, because Intermodal has been waiting for alot of big changes for a while, that are only promised as a means to keep us waiting. Review Source Response from PCS Software December 12, 2023 Hi John, Thanks for your review and honest feedback. We appreciate you being a long time customer and I would like to see what we can do to resolve or assist your needs as you express above! I will be having our Account Management team reach out to you directly to address. Please send me a quick email reply at your earliest convenience so we can confirm your account and contact information. We will do our best to support your immediate needs to keep your business running and profitable! HL Holden L. Senior Logistics Analyst Food & Beverages Used the software for: 2+ years ### "Great Tool, Poor Customer Support" November 10, 2023 4.0 Overall, the features of the TMS are a benefit to our organization. The decline in customer service since PCS took ownership have been disappointing but not enough of a reason to change yet. Pros PCS purchased UltraShip TMS which was intuitive, easy to use, had great order management, shipment creation, route optimization, reporting, and invoicing. All these features remain. Cons Customer service has declined precipitously since PCS purchased UltraShip. PCS has failed to hire and train knowledgeable customer support staff who know the software. There are occasional bugs and issues that we find as daily users. In the past, support tickets to repair would be handled and communicated in a timely manner. We now are required to hold biweekly meetings for updates due to lack of progress and communication. Carriers are charged an amount to connect to the TMS with EDI, this amount increased 250% since PCS took over. Recently, our carrier made us aware that they paid and sent six emails over two months asking for updates on the setup which were all ignored by PCS support. Review Source GS Gary S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "So close but not a good solution for smaller trucking companies. Functional at a very basic level." September 1, 2022 4.0 Is is functional at a very basic level. We can survive with a lot of work around procedures. Pros Dispatch management works as good as any TMS we reviewed during our search for a TMS system. Their support is good at providing work around procedures for software shortcomings. Uptime is 100% in our experience. Cons Not good for small company. We were looking for an all in one solution for accounting, payroll, fleet tracking, driver administration and fleet maintenance. Payroll is clunky and incredibly inflexible. The promised integration with Keep Trucking/Motive is very hit or miss which makes their fleet tracking unusable. Web Site API links start failing over time. Time off tracking module is a joke. It is like no one in their development team ever worked for a trucking company with less than 1000 trucks. Their primary focus tends to be developing new features instead of fixing the glaring shortcomings of existing functions. PCS advertises many features that, if they worked properly, would make for a great TMS. Review Source BD Barry D. IT Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Not Bad but could be better." November 30, 2023 4.0 Overall it's ok. We transitioned from an A/S400 based TMS that we had for over 20 years. Our old system had more Trucking specific functions that I PCS could integrate and benefit from. Pros Our users have been able to migrate to PCS fairly easily. The training videos are generally pretty helpful. Cons There needs to be a Direct Deposit option that doesn't require us to use your system. We came up with our own work around. Payroll limitations don't allow all deductions and reimbursements to be listed separately. Reason for choosing PCS TMS PCS had the complete package. Dispatch, A/R, A/P, Payroll. Switched from [TMW.Suite](https://www.capterra.com/p/266770/TMWSuite/) We had TMW TL2000 but that option wasn't available in the prior question. They ended support and we decided to switch to a system that was supported. Review Source NE Nicole E. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS" November 10, 2023 3.0 It has helped us a lot in some ways but could be so much greater if they worked with their customers more to see what exactly we need from their software. Pros The elimination of paperwork and how quick we are able to invoice now. Cons The pricing structure to add one more user. You have to pay a setup fee an a HUGE additional price increase to go to the next level for just one more log in. They are not familiar with liquid bulk and what we need legally in our commodity description. Still have not resolved our QB's integration issue... going on over a year. Always get told waiting on the developer. A lot of turnover. Alternatives considered [TMW.Suite](https://www.capterra.com/p/266770/TMWSuite/) Reason for choosing PCS TMS Ultimately came down to the cost. We went with PCS because of the monthly rate - however that monthly rate has increased since on boarding with no additional services in what we are getting. Switched from [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/) Service, Cost. McLeod will nickel and dime you for every issue they create themselves. Review Source JP Jason P. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product!" July 27, 2021 5.0 I am overall very pleased with PCS. It is efficient to view both loads on the schedule and loads currently in progress. The Fleet and Accounting functions are also easy to learn and use. Pros I like that it is easy to use, somewhat customizable, and customer service is very helpful. It was easy to integrate and get started quickly. Cons It would be nice if there was a separate contact field to indicate who sent a specific order when dealing with customers that have many agents. It is also expensive per user license. Reason for choosing PCS TMS Options & functionality. Review Source Response from PCS Software July 29, 2021 Jason your review means the world to us! We are so happy to hear that you've been using TMS Carrier Express and have found the system easy and efficient to use. Regarding your comment about sperate contact field, please reach out to our team. We would love to hear how this feature could help your day to day. -PCS WC Wesley C. Fleet Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Good option for our fleet" August 17, 2022 4.0 Overall we are satisfied with PCS. Support issues are generally resolved in a timely manner. Pros Express is an all-in-one platform from dispatch to invoicing. Cons API integrations with other providers is hit or miss. We were not able to provide real-time GPS updates for some of our larger brokers, so we have to rely solely on our ELD platform to do that. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/) Reason for choosing PCS TMS Cloud based and subscription based Review Source KW Kris W. Vice President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Software/Big Price" November 20, 2023 4.0 I've had a very good experience with PCS. It wasn't often that I required customer support but when I did they were prompt about looking into the issue and informing me of a solution. Some of their support personnel have been there for many years. Pros I've been using PCS TMS for 20 years. PCS has added many features over the years and has done a great job integrating the entire range of their product from order entry, through the dispatch process all the way into a great accounting package. If your a fleet larger than 5 units I would highly recommend this software Cons Cost is too high for a small fleet. We recently scaled back our operation to a 2 truck fleet. PCS requires a minimum of 3 users which puts their monthly cost out of reach for me. I wish I could stay on their platform but they have made it clear with their pricing they are not interested in servicing the very small fleet sector of the industry. So after 20 years on their platform I will be forced to move on at the end of 2023. Reason for choosing PCS TMS I don't recall. We moved to PCS in 2003. Review Source MM Mark M. Director of Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS a pretty solid TMS" June 11, 2024 4.0 It does its job. I do however, after 9 years of using this system, appreciate how many different aspects of my business PCS can handle. Pros PCS is extremely robust and can handle all aspects of my business. Cons Customization and new features take much longer than anticipated. Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/) I was out voted. I did not want to make the switch. However, I am happy to say, PCS is a superior TMS to Profit Tools. Review Source Response from PCS Software June 24, 2024 Hi Mark! Thanks for being a long-time customer and user of PCS TMS! We're so happy you're finding success in the solution for all of the different areas within your business. Thanks for the review! ES Elias S. Accounting Transportation/Trucking/Railroad Used the software for: 1-2 years ### "RCJ Transporte y Logística," September 28, 2021 5.0 It really has not been of much help, both in the management area and users, both in Dispatch, Accounting among others. It is our software that we use daily Pros Very simple and you can interact with both accounts, in our case, and it helps you to integrate almost everything in a single page but with many options to use Cons That I can't interface with other programs like Quick Books. At least i don't know Reason for choosing PCS TMS Because I reduce the man hours and I simplify everything in a single electronic sheet but with all the necessary options to achieve the desired comprehensively Review Source Response from PCS Software September 29, 2021 That is great to hear Elias! Thank you for your feedback and we would love to help you integrate Quick Books as well. Look out for one of our team members to contact you regarding this so we can help set it up for you. JO Joey O. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "All talk no go" March 16, 2023 1.0 They are very bad to do business with Pros mobile app somewhat seemed to work for drivers documents scanned directly into the load Cons I believe that \[sensitive content hidden\] misrepresented the PCS Software to me when he was selling us on the product.1. It is not easy to use, many times we need to find work a rounds which means more work.2. The software has never integrated with Omnitracs like it was sold to us (attached is the email that we get everyday reminding us that it does not work like sold to us)3. The software does not move loads between the brokerage and trucking side (load share) without a lot of work and it doesn't allow the brokerage to make any money unless we change amounts after we move the load. Which means another work a round. We have to manually map every location when sharing a load which means more time and a slower system.4. The more stops on a load the slower the software runs5. \[sensitive content hidden\] has not reached out to us since last week when I demanded someone to talk to convince us to continue using this software. (I'm guessing nobody cares about PCS software or its customers)6. The Drivers Application is not really an application. Again misrepresented7. \[sensitive content hidden\] knew we were at go time last Friday\[sensitive content hidden\] and he knew we were not up and running with an error free system and we haven't heard anything from him. (again not living up to the exceptions that were conveyed went \[sensitive content hidden\]was selling us on PCS)8. PCS Software locked us out of our account with out any conversation or knowledge of them doing this. very very bad business model Reason for choosing PCS TMS \[sensitive content hidden\] over sold and the software under delivers Review Source VR Verified Reviewer President Transportation/Trucking/Railroad Used the software for: 2+ years ### "With over 2 years experience using PCS" April 19, 2022 4.0 PCS has stopped almost all double entry and tracking for my business. We can easily track all our assets and transactions. Pros PCS offers a complete accounting product with easy to use modules and ready to run reports for auditing and tracking your financial progress. Driver payroll works great, but best of all the fuel and escrow balances work so well behind the scene making things simple and reliable. Cons I used to use a premium accounting software that was separate from my dispatch software, but with PCS it's automatic with no double entry. If I have anything negative to say about the accounting and payroll, the payroll is too restrictive and limited. I use a payroll service whose tax computations never match PSC and therefore we have to make a journal entry to wash things out correctly. When I say limited, I'm referring to the number of fields allowed for additional pay like Bonus, Vacation, Holiday. If they all happen on the same payroll, I'm limited to only one selection. Switched from [Peach Software](https://www.capterra.com/p/228202/Peach-Software/) PCS stopped the double entry and added on-line access and I needed a more up-to-date product. Review Source Response from PCS Software April 22, 2022 Thank you for your feedback, we really do appreciate it! MB Monica B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS Review" June 11, 2024 5.0 Pros It's quick to get KPI's etc - also billing Cons I want to see driver payroll on each one what my gross is instead of me tallying it up Alternatives considered [Dr Dispatch](https://www.capterra.com/p/79334/Dr-Dispatch/) Reason for choosing PCS TMS I liked the intermodal feature, but I no longer use it Review Source Response from PCS Software June 24, 2024 Thanks Monica for the review! I've shared your note to our product team regarding driver payroll for them to review and consider in a future product update! YW YVETTE W. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Back to PCS" June 11, 2024 4.0 We used PCS from 2016 up until 2023. Switched to a different TMS and now back to PCS. Overall it is a good system. Pros Not sure yet. Have only been working with it for a week this time. Cons DOB needs to be on the drivers screen in Driver Compliance Can't make screen bigger Kicks people off or just freezes up several times during the day Switched from [Alvys TMS](https://www.capterra.com/p/249961/Alvys-TMS/) No accounting features with Alvys and seemed like a lot of problems Review Source Response from PCS Software June 13, 2024 Hi Yvette, Thank you for your review of PCS! We're excited to have you back. I will share your comments about the driver screens to our product team. We appreciate your time in sharing your experience about PCS! FW Frieda W. Sr Logistics Mgr Food & Beverages Used the software for: 2+ years ### "User friendly but support is lacking" November 10, 2023 4.0 It's a good system but you have to willing to deal with workarounds. Pros It's pretty user friendly so it's not hard to train staff or carriers on it. We've grown a lot since we implemented and we never would be able to handle this volume level without it. It's helped us save time and money. We have a lot more control and visibility. Cons The support has deteriorated significantly and it's incredibly frustrating. Tickets that could have been resolved in 15 min a few years ago now require multiple follow ups and weeks to complete. We've had requests for enhancements in the "queue" for years. Review Source RC Robert C. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Covers all bases for trucking" December 18, 2023 4.0 Pros Handles all aspects of trucking without integrating other software. Cons No response or verification when Invoices is sent within PCS system, when customers claim they did not receive an invoice there is no proof they received it. Switched from [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) Started with PCS 20 years ago made a vendor change their accounting program did not work. Review Source MF Mike F. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great system... VERY expensive" June 11, 2024 3.0 Overall, I would say we are displeased. The program works well, but a lot of extra processes that take time and the cost is outrageous. Pros Keeps track of everything in one spot even though it's not the easiest to use. Cons Doesn't allow you to do the things you want to do without 3 or four extra steps. The quarterly cost has gotten so out of control that it's really not worth it anymore. If I could do it again, I would NOT get PCS. We have paid over a hundred thousand dollars and still paying. Review Source MK Malika K. Billing and payroll Transportation/Trucking/Railroad Used the software for: 2+ years ### "Convenient and intuitive " June 11, 2024 5.0 All in all convenient or maybe I just got used to it. Pros Convenient and intuitive layout and navigation Cons Once in a while there are problem with system, and I cannot do anything without and have to wait for technical support to fix the issue, meanwhile I am losing time, Also about duplicate loads, I wish it would notify that load is duplicate not only when it is in dispatched status but when one of them is already arrived and invoiced. It would save so much time and money Review Source KR Keith R. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "PCS is Awesome" September 23, 2020 5.0 I have been using PCS Express for over 6 years and it has allowed our business to grow and enabled us to work from home when needed. Their support is second to none and the on demand training videos are great. The integration with our partners was seamless. Pros Ease of Use, Training is Top Notch and On Demand, Support is Fast, Cloud Based to use anywhere with an Internet Connection, 100% up time in 6+ years, Accounting in Software so no need for outside solution, Endless detailed Reporting, Integrates with Omnitracs ELD System, Integrates with EFS Fuel Platform, HR Management, Equipment Management. This software is such a great solution for us as an asset based Trucking Company. Cons I have no complaints about this software. They are constantly improving and adding relevant features. Alternatives considered [LoadMaster](https://www.capterra.com/p/16847/LoadMaster/)[Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/) Reason for choosing PCS TMS Ease of use, price point, Accounting built in, Integration with Omnitracs and EFS Fuel System Switched from [Profit Tools for Trucking](https://www.capterra.com/p/57848/Profit-Tools-for-Trucking/) Ease of use and has accounting built in. Integration with Omnitracs and Fuel Cards. Review Source Response from PCS Software September 29, 2020 Hi Keith. Your review is very much appreciated. Thank you for using PCS Software to help grow your business! MR Mordechai R. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lot of advantages, still falls short on some features " November 15, 2023 5.0 Satisfied. Customer service is great, if only they can role out new stuff faster, and it should work better. Pros First off, that it has the full accounting module. Easy to use, and simple to train others on the team. Cons Missing some key features, and integrations are not 100% Reason for choosing PCS TMS Referrals. I trusted some colleagues that worked with companies that used PCS Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.