# DialedIn CCaaS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DialedIn CCaaS Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/29589/CallCenterNOW --- # DialedIn CCaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DialedIn CCaaS ## What is DialedIn CCaaS? DialedIn's call center software transforms every interaction. It automates outbound and inbound calling, boosts productivity, and drives revenue for call centers and sales teams. With fast, easy deployment, you’re up and running in hours. Key features include: • Advanced, compliant dialing modes (manual, preview, progressive, predictive) to maximize contact rates. • Skills-based ACD that intelligently re-routes calls based on defined parameters. • Seamless integration with top CRMs, apps, and scripting tools. • Real-time reporting and analytics with customizable dashboards. • Omnichannel communication via phone, chat, social media, email, and click-to-call. • Robust DID management with clean caller ID to help address scam issues. • Customizable call scripting with "if/then" branches for follow-ups like appointment cards. • US-based tech support. ## What is DialedIn CCaaS used for? [Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 324 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 1% Pros & cons Intuitive and accessible navigation Comprehensive feature set Occasional technical disruptions Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Predictive Dialer / 2026 - Auto Dialer / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... - Auto Dialer / 2026 - Business Phone Systems / 2026 - Call Center / 2026 - Call Recording / 2026 - Cloud PBX / 2026 - Contact Center / 2026 - Inside Sales / 2026 - Predictive Dialer / 2026 - Telemarketing / 2026 - Telephony / 2026 - VoIP / 2026 Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2025 - Cloud PBX / 2025 - Contact Center / 2025 - Telephony / 2025 - VoIP / 2025 ## DialedIn CCaaS alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (875)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/29589/CallCenterNOW/alternatives/) ## FAQs about DialedIn CCaaS Overview ### What problems does DialedIn CCaaS solve? DialedIn CCaaS solves low contact rates, manual dialing inefficiency, hard-to-manage campaigns, and fragmented follow-up workflows by centralizing calling, routing, reporting, and customization in one easy platform. Call centers, sales teams, customer service groups, and remote managers benefit from faster agent onboarding, smoother operations, stronger compliance, and less downtime. Answer based on 241 reviews Overview ### Which roles and teams benefit most from DialedIn CCaaS? DialedIn CCaaS is most used by sales teams, call center managers, and business leaders who need efficient outbound calling, lead follow-up, and performance visibility. Customer service and insurance teams rely on it to handle high call volumes, streamline agent workflows, improve contact rates, and monitor team productivity. Answer based on 311 reviews Overview ### What company size and industries is DialedIn CCaaS built for? DialedIn CCaaS is built primarily for small businesses, which make up 84% of reviewers, especially in Insurance at 24%. It targets scalable 5-seat-and-up inbound, outbound, or blended call centers across industries, with additional reviewer concentration in Telecommunications at 17% and Marketing and Advertising at 10%. Answer based on 324 reviews Features and Usability ### What are the key features of DialedIn CCaaS? DialedIn CCaaS includes core contact center features like predictive, power, and manual dialers, plus automatic call distribution, IVR, and call routing for inbound and outbound workflows. Differentiators include real-time analytics dashboards, call monitoring and recording, multi-list campaign management, customizable caller ID, and CRM integrations with role-based permissions. Answer based on 143 reviews Pricing ### How much does it cost and what fees or limitations are included? DialedIn CCaaS starts at $79/user/month for the Small Business plan, with Professional at 59, Enterprise at 39, and Enterprise Plus at 25 per user monthly. All tiers include the same features, with flexible monthly or discounted annual billing and pay-as-you-go minutes. Reviewers call pricing reasonable, though smaller teams say costs feel high. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does DialedIn CCaaS integrate with? DialedIn CCaaS integrates with HubSpot Content Hub, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM, Zapier, and Zoho CRM. These integrations center on CRM, sales, marketing, and support workflows, with HubSpot and Salesforce covering core customer-facing operations. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on DialedIn CCaaS? DialedIn CCaaS is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say first-time and nontechnical users often learn the basics in minutes or a few days, while admins and teams using advanced features may need more time and follow-up training. Answer based on 29 reviews Getting Started and Support ### What customer support options does DialedIn CCaaS offer, and how do users rate the experience? DialedIn CCaaS offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as prompt, helpful, and easy to reach, with quick issue resolution and hands-on guidance during setup. Some mention limited support hours, occasional trouble reaching the help line, and room for stronger help documentation. Answer based on 126 reviews ## Who uses DialedIn CCaaS? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 173 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 173 reviews Sales & Business Development 31% Sales & Business Development 31% Customer Services & Support 27% Marketing 11% Administrative 7% Others 24% Top industries Based on 173 reviews Insurance 43% Telecommunications 27% Consumer Services 13% Marketing and Advertising 11% Other 6% ## Pros and Cons Intuitive and accessible navigation 96% positive reviews out of 48 Most reviewers indicate the user interface is highly intuitive, easy to navigate, and beginner-friendly. Occasional technical disruptions 49% negative reviews out of 53 Some reviewers indicate bugs and issues cause unexpected glitches, disconnects, and require inconvenient restarts. Tiffani C Activations, 10,001+ employees. "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." Comprehensive feature set 95% positive reviews out of 22 Most reviewers describe the features as extensive, reliable, and effective for streamlining call center operations. Jazzmine S Senior lead analyst, 11 - 50 employees. "I love the features and the security of the app the app made sure my customers personal information was secure" Responsive technical assistance 95% positive reviews out of 21 Most reviewers report tech support is knowledgeable, accessible, and resolves issues promptly when needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 4.8 (97) 72.16% of 97 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Auto-Dialer 4.9 (94) 84.04% of 94 reviewers that rated this feature as important or highly important System that automatically dials calls Automatic Call Distribution 4.7 (84) 57.14% of 84 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 4.9 (83) 67.47% of 83 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.8 (81) 59.26% of 81 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Caller ID 4.8 (80) 63.75% of 80 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone DialedIn CCaaS 91 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Protect sensitive data for digital privacy Federal Communications Commission (FCC) compliance For Cloud-based phone system that sends and receives calls via the internet. Designed for contact centers. Caters to sales teams Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.7 (278) 4.7 Based on 278 reviews ## Pricing Value for money 4.7 (250) [View pricing plan details](https://www.capterra.com/p/29589/CallCenterNOW/pricing/) Enterprise Plus $25.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. Enterprise $39.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Professional $59.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Small Business $79.00 Per User,Per Month It includes: - All features included in every tier. - Flexible monthly & discounted annual plans. - Built to grow with you - scale from 5 to 200+ seats. - Pay as you go minutes. Value for money 4.7 (250) 4.7 Based on 250 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (315) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (315) 4.8 Based on 315 reviews ## User reviews Overall rating 4.8 Based on 324 reviews Filter by rating 5(272) 4(44) 3(5) 2(2) 1(1) Mentioned topic Sorted by most recent SR Shanyce R. Call center representative Financial Services ### "Easy to learn and navigate " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 19, 2026 My overall experience was “ok”. The system made it easy to get the job done. Also, it was easy to navigate. Pros Easy to access and use. Easy to go through calls and make call backs. Easy to navigate. Customer support is always there. Cons Cold calling clients whose data was not up to date. This essentially makes the consumer doubtful and the caller with no confidence. The system may have crashed a time or two. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RO Ramses O. Sales Associate Marketing and Advertising ### "Satisfied User " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 May 19, 2026 Seamless process. Clear phone calls and messages. I’ve used many dialers in the past. This is the easiest and best one. Pros It’s efficient and fast. I love how easy it is to monitor incoming calls while making outbound calls. Cons Sometimes we have issues with connectivity. The system will log me out multiple times. However, this is rare. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Tatijana D. Opener Wholesale ### "Former employer" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 May 14, 2026 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jennifer N. Telemarketer Telecommunications ### "Solid System With Room To Improve " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. Pros The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. Cons Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS > The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. > Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Koa D. Customer Service Representative Marketing and Advertising ### "Good job if someone is looking for quick money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 5, 2026 Decent . It’s not a bad experience. It could’ve been better in my eyes. The training could use improvement Pros The layout is easy and quick to learn . Very simple for someone who is not that good with computers or technology Cons Could improve on available, busy and sign out . No mute button at all. You can sign out your account on accident . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Cheri C. Licensed Health insurance Agent Insurance ### "At the top of their game." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Perfect. Everyone I have come in contact with has been great. Its very rare that no matter who you talk to you get the same great service. Pros The staff is amazing, friendly and always go the extra mile to help. I would recommend them to everyone. Cons I seriously cannot find any cons. I have works customer service for over 40 years. They are one on the best at what they do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sharise C. Insurance agent Insurance ### "Reliability " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2026 It’s reliable for my everyday working life and it gets the job done consistently. Definitely will recommend. Pros Ease of use and it is reliable for me and others to use on a daily basis. Worth using frequently for work. Cons Technology issues from time to time that hinders my progress helping my clients. Sometimes it would freeze. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Eric B. Opener Closer Leisure, Travel & Tourism ### "Lord... give us our daily bread!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2026 Good. Quality of calls are good. Easy to navigate screens. Made my 1st call job super easy to pick up. Making sales! Pros Ease of use. Ive never used a dialing system before. I was able to pick it right up no problem. Made sales easier! Cons First call pitch doesnt pop up sometimes after a new log in. Works on the second call after that when it does not pop up! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Maranda D. Activations Marketing and Advertising ### "Review of dialed in" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Very pleased with the product overall. It's easy to use and great value. The screen management makes it easy to navigate Pros Ease of use and the value you get for the money spent. It's such a great product. I'd recommend it for any one Cons Someone's we get dead air when manually calling guests. You've gotta call the number a few times for it to go through Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alane S. Licensed Sales Agent Insurance ### "Dialed in Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 7, 2026 Pros It’s simple and easy to navigate and honestly, it rarely gives me any issues, unlike what I see and hear from other people. Cons Sometimes there’s some audio issues or it will close out and will have to wipe settings and reset but very rarely, at least for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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