# DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (312) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AJ Aja Nurse J Transfer AgentTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times.“ March 3, 2026 SH Sam H Case workerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed.“ October 29, 2025 JC James C Sales repTelecommunications, 201 - 500 employeesUsed the software for: 6-12 months. “It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales“ September 10, 2025 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks.“ March 5, 2026 JS Jayla S Licensed health insurance agentInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It has all the features I need to take calls, make outbound calls, and reschedule clients.“ March 9, 2026 KK Kelsey K Call repPolitical Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call.“ March 3, 2026 AC Angelica C Licensed agentInsurance, 51 - 200 employeesUsed the software for: 6-12 months. “I can keep my leads organized, track my calls, and jot down notes and dispositions very easily.“ March 20, 2026 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary Ellen E. Agent Consumer Services Used the software for: Less than 6 months ### "All Call Centers Need DialedIn" August 13, 2025 5.0 I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. Pros It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. Cons I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. Review Source JR Jeremy R. Sales agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best dialer" March 5, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source TT Tiffany T. Activation’s Reservations Telecommunications Used the software for: Less than 6 months ### "Review for DialedIn" October 8, 2025 2.0 Overall it’s ok…Not the best service but not the worst. Just needs a little work done on it and it’ll be way better Pros It’s easy to use and when it’s workin, it actually ain’t too bad of a service. It’s easy enough to go from customer to customer with it. Cons It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y Review Source KB Kieshia B. Customer Service Consumer Services Used the software for: 6-12 months ### "Easy peasy " March 5, 2026 5.0 It was easy finding what was needed and disposition in calls. It makes taking calls a lot easier and transitioning when it comes to transferring jobs. Pros What stands out most about DialedIn CCaaS is its seamless balance of high-end power and accessibility. Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve. Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity. The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space. Cons the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks. Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow. Essentially, it’s a platform that provides great tools but can sometimes trip over its own technical stability. Review Source ANJ Aja Nurse J. Transfer Agent Telecommunications Used the software for: 1-2 years ### "Smooth and Reliable Call‑Handling Experience" March 3, 2026 5.0 I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times. Pros I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly. Cons I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder. Review Source JS Jayla S. Licensed health insurance agent Insurance Used the software for: 2+ years ### "Easy to use interface" March 9, 2026 5.0 My overall experience is great, the dialer allows me to do my job easily. With small bug fixes and updates it would be perfect. Pros I like how easy DialedIn is to use. The interface is very simple and to the point. It has all the features I need to take calls, make outbound calls, and reschedule clients. Cons What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection. Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t. Review Source JL JoAnn L. Transfer agent Insurance Used the software for: Less than 6 months ### "Enjoyable work application!" March 6, 2026 5.0 Pleasant experiences with the dial-in. This dialedin Makes my work day go fast because calls come in fast. Pros I think the most I like about this application is how Very Easy it is to use and the calls come in fast! That's the back which makes time fly by at work. Also, managers and other team members are able to Cons Since I've been using this application system I have Only had a couple glitches, and about 2 to 3 times a work shift I have to wipe the settings. That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers. That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient. Review Source AM Alvaro M. COO Outsourcing/Offshoring Used the software for: 6-12 months ### "Efficient Dialer with Strong Operational Visibility" March 13, 2026 5.0 Overall, my experience with DialedIn CCaaS was positive. The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations. Pros What I liked most about DialedIn CCaaS was its ease of use and reliability. The platform made it simple for agents to manage calls efficiently while giving managers clear visibility into performance through real-time reporting and analytics. It helped streamline daily operations and improved team productivity. Cons While the system performed well overall, improvements could be made in reporting flexibility, user permissions management, and faster configuration changes without relying on support. Review Source drennetta C. Life Insurance Advisor Insurance Used the software for: Less than 6 months ### "Ease of new technology." July 12, 2025 5.0 My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips. Pros I like the ease of navigation with this system. The setup is easily understood, with clear and visible pathways. Cons Sometimes the system will black out, causing a reboot.While working with a client on a few occasions. The system just blacked out. Requiring me to do a callback. Review Source AC Angelica C. Licensed agent Insurance Used the software for: 6-12 months ### "Easy to Use and Keeps Everything in One Place" March 20, 2026 5.0 Pros I use DialedIn at work and I enjoy that it can do more than any typical dialer. I can keep my leads organized, track my calls, and jot down notes and dispositions very easily. Nothing feels complicated and it didn’t take long at all to figure out, which I really like. Cons The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints. Review Source EP Emilia P. Customer service Marketing and Advertising Used the software for: 6-12 months ### "My true thoughts on Dialedin CCaas" September 4, 2024 5.0 I like the dialedin CCaas program very convincente and easy to use and understand especially how easy it is to maneuver within the program Pros I love the acéralo easy access of the Yaren and how simple it is to understand Cons Well sometimes I got stuck and would have to shut the application have to reopen and sign in again. Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/)[Chase CMMS](https://www.capterra.com/p/126886/Chase-CMMS/) The other program was not as efficient as this one and we were always having troubleshooting issues. Very slow, calls constantly dropped. Technical issues were a regular occurrences Review Source SH Sam H. Case worker Consumer Services Used the software for: Less than 6 months ### "Good and easy to learn" October 29, 2025 4.0 Overall the program has worked great for me and our purposes here. With minimum disconnects and the ease of use. Pros With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room. The high-definition voice quality is a game-changer, making conversations natural and immersive. Its versatility is another huge win. Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform. The ability to share my screen during calls has been invaluable for collaborative projects. It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected. Cons While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book. The disconnects often stem from the inherent nature of internet-based calling. Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed. This results in jittery audio or, if severe enough, a dropped call. It’s a reminder that the program’s flexibility is tied to the reliability of my internet connection. Review Source JS Jazzmine S. Senior lead analyst Commercial Real Estate Used the software for: 1-2 years ### "great app love it " October 29, 2025 5.0 My overall experience was a 10/10 I don’t have any complaints except for the app needing a update other than that the app is great Pros I love the features and the security of the app the app made sure my customers personal information was secure Cons Dont have any complaints at all the app to me was wonderful I will say the app does need a update but other than that everything was great Review Source CR Cristina R. Insurance agent Hospital & Health Care Used the software for: 1-2 years ### "Excellent Dialer" October 27, 2025 5.0 Pros Best dealer in the market and I have tried about 10 different ones. This One beats all of them. Clear sound. Cons I have no complaints whatsoever. This is a very reliable dealer, and the connection is always super clear. Review Source TO Taylor O. Pro salesman Business Supplies and Equipment Used the software for: 6-12 months ### "Pro salesman " July 7, 2025 4.0 Overall it’s a good system, just needs a little improvement on connection but that could also be due to the internet. Pros The ease of use. Very simple and straight forward, easy to work efficiently. Once you get in a groove, it’s smooth sailing. Cons The connection issues here and there. It was pretty rare when the call would freeze up and normal through, but you can reset it and it usually works fine right afterwards. Review Source SW Shay W. Political surveyer Political Organization Used the software for: Less than 6 months ### "Shay’s review newcomer" July 1, 2025 5.0 Overall, I am so glad we have it to use, seems my coworkers think the same thing. It is easy to learn and I still pretty new to this company. My fist time using it, it was nice and clear and script came up right away no problem! Pros I can hear calls clearly. It is so important also that the script pop Up right away or we fumble the ball. Cons I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up. So if there is any kind of wait, my little suggestion box idea is to fix that wait time and get them to us the people asap. Review Source VK Virginia K. Tsr Marketing and Advertising Used the software for: Less than 6 months ### "Awesome program " July 1, 2025 5.0 It comes up quickly and works great always has everything I need brought up in front of me and transfers calls really quick as well Pros How the scripts and peoples information comes up when needed and you really don’t have to look all over for information Cons Nothing so far it is the best system I’ve used so far haven’t had any issues so far at this time it works wonderfully Review Source HC Harrison C. Front Sales Marketing and Advertising Used the software for: Less than 6 months ### "Telemarketing Newbie" July 7, 2025 5.0 Very beginner friendly! I never use the dial it before I'm in sales so I do a lot of sales in person so this is the first job that I had where I had to use a dialer and I was intimidated at first but it does make me feel a lot better knowing that the program that I have to use is very easy to understand Pros Very easy to use for someone who's never use the dialer before. Everything is very simple and nothing is to complicated about using it which was very nice for me Cons Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer or if it's something else but that would be the only con that I can think of Review Source TC Tiffani C. Activations Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best overall user experience for a call app" April 24, 2025 5.0 Overall, my experience of using dialedin, has been amazing. This is the first time ive to use a call app to do my job and its made it a breeze to do my job. Id recommend using it to anyone that needs to make calls for work. Pros The usability of the whole dialer. Its very straightforward to understand. It gives me all the information i need to do my job better and faster. Cons I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin. Somtimes in the middle of a call. Review Source TF Tracie F. Agent Insurance Used the software for: 1-2 years ### "Dialedin CCaS" March 18, 2025 5.0 3 years experience and i love it i would not want to use any other product Pros Easy to use i will recommemd ro others to use for their call centers Cons Great product highly recommended for usage for call centers or work from home agents Review Source SD Stacy D. Patient advocate Medical Devices Used the software for: Less than 6 months ### "Love it!! It is the most user friendly!" July 25, 2025 5.0 I love Dialedin! It is so much more than Telesero! You have so many more options than you do with telesero. Pros The ability to schedule call backs and leave notes on the account. Also to see how many time a client has been called. Cons Not being able to announce a transfer. Also you cannot verify that the call went through to the other end. Review Source MM Monica M. Welcome Call Specialist Consumer Services Used the software for: 1-2 years ### "Great dialer app for the office! " February 24, 2025 5.0 I really can’t complain about this app it makes work really easy. Pros Smooth working app for work, easy transfers and efficient! Easy to update files. Cons Sometimes have to reset app because it sounds scratchy but very rarely. Review Source KC Kaycee C. Lead generator Construction Used the software for: 6-12 months ### "Overall experience at acr1" November 26, 2024 4.0 I work at a call center it rotated calls nicely... It is very simple to learn.. and when it's glitchy it doesn't last to long... My overall experience is good with dialed in at acr1 Pros It was easy to use being a first time call center worker.. it isn't as difficult and it's very timely . Cons I don't like how it goes down often and it glitched a lot . Review Source LF Lennia F. Csr Telecommunications Used the software for: 6-12 months ### "Let's get Dialed In " March 28, 2025 5.0 I have poor hearing, so sometimes the added devices, headsets can be difficult Pros It's multi functions \_ it allows for a booming call center, that provides an income Cons I have no qualms wth the software. My issues are wth the devices, Review Source SR Shantinique R. Political Surveyor Telecommunications Used the software for: Less than 6 months ### "Exceeding Expectations! " April 21, 2025 5.0 I haven’t had one complaint so overall the experience has been awesome. Expectations have been exceeded. Pros I wasn’t sure at first but I like everything. I’ve never had a technical issue with dialed in. Honestly I haven’t had any issues so I like everything about dialed in Cons I don’t have a dislike about dialed in. Everything has been nice. I am New to the dialed in ccaas. I wasn’t expecting things to go smoothly. 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