# DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DialedIn CCaaS the right Inside Sales solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Intuitive and accessible navigation 96% positive reviews out of 48 Most reviewers indicate the user interface is highly intuitive, easy to navigate, and beginner-friendly. Occasional technical disruptions 49% negative reviews out of 53 Some reviewers indicate bugs and issues cause unexpected glitches, disconnects, and require inconvenient restarts. Tiffani C. Activations, 10,001+ employees. "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." Comprehensive feature set 95% positive reviews out of 22 Most reviewers describe the features as extensive, reliable, and effective for streamlining call center operations. Jazzmine S. Senior lead analyst, 11 - 50 employees. "I love the features and the security of the app the app made sure my customers personal information was secure" Responsive technical assistance 95% positive reviews out of 21 Most reviewers report tech support is knowledgeable, accessible, and resolves issues promptly when needed. ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary Ellen E. Agent Consumer Services Used the software for: Less than 6 months ### "All Call Centers Need DialedIn" August 13, 2025 5.0 I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. Pros It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. Cons I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. Review Source JR Jeremy R. Sales agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best dialer" March 5, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source ED Eileen D. Call rep Telecommunications Used the software for: 6-12 months ### "Good company to use " June 10, 2026 5.0 Happy with it! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot Pros Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy Cons Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better. Review Source TD Tatijana D. Opener Wholesale Used the software for: Less than 6 months ### "Former employer" May 14, 2026 3.0 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review Source JS Jayla S. Licensed health insurance agent Insurance Used the software for: 2+ years ### "Easy to use interface" March 9, 2026 5.0 My overall experience is great, the dialer allows me to do my job easily. With small bug fixes and updates it would be perfect. Pros I like how easy DialedIn is to use. The interface is very simple and to the point. It has all the features I need to take calls, make outbound calls, and reschedule clients. Cons What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection. Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t. Review Source JN Jennifer N. Telemarketer Telecommunications Used the software for: Less than 6 months ### "Solid System With Room To Improve " May 14, 2026 5.0 Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. Pros The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. Cons Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS > The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. > Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. Review Source KD Koa D. Customer Service Representative Marketing and Advertising Used the software for: 2+ years ### "Good job if someone is looking for quick money " May 5, 2026 5.0 Decent . It’s not a bad experience. It could’ve been better in my eyes. The training could use improvement Pros The layout is easy and quick to learn . Very simple for someone who is not that good with computers or technology Cons Could improve on available, busy and sign out . No mute button at all. You can sign out your account on accident . Review Source RO Ramses O. Sales Associate Marketing and Advertising Used the software for: 6-12 months ### "Satisfied User " May 19, 2026 5.0 Seamless process. Clear phone calls and messages. I’ve used many dialers in the past. This is the easiest and best one. Pros It’s efficient and fast. I love how easy it is to monitor incoming calls while making outbound calls. Cons Sometimes we have issues with connectivity. The system will log me out multiple times. However, this is rare. Review Source drennetta C. Life Insurance Advisor Insurance Used the software for: Less than 6 months ### "Ease of new technology." July 12, 2025 5.0 My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips. Pros I like the ease of navigation with this system. The setup is easily understood, with clear and visible pathways. Cons Sometimes the system will black out, causing a reboot.While working with a client on a few occasions. The system just blacked out. Requiring me to do a callback. Review Source SR Shanyce R. Call center representative Financial Services Used the software for: Less than 6 months ### "Easy to learn and navigate " May 19, 2026 4.0 My overall experience was “ok”. The system made it easy to get the job done. Also, it was easy to navigate. Pros Easy to access and use. Easy to go through calls and make call backs. Easy to navigate. Customer support is always there. Cons Cold calling clients whose data was not up to date. This essentially makes the consumer doubtful and the caller with no confidence. The system may have crashed a time or two. Review Source KB Kieshia B. Customer Service Consumer Services Used the software for: 6-12 months ### "Easy peasy " March 5, 2026 5.0 It was easy finding what was needed and disposition in calls. It makes taking calls a lot easier and transitioning when it comes to transferring jobs. Pros What stands out most about DialedIn CCaaS is its seamless balance of high-end power and accessibility. Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve. Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity. The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space. Cons the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks. Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow. Essentially, it’s a platform that provides great tools but can sometimes trip over its own technical stability. Review Source MH Mike H. Salesman Environmental Services Used the software for: 6-12 months ### "DialedIn Review" March 3, 2026 5.0 I am very satisfied to make the contacts and sales with this. It is a great opportunity to keep track of all the connects made. Pros The connects and contacts I make without hearing any ringing in my ears. It is clear and easy to hear the contact. Cons It is hard to dial out on the keypad and sometimes will drop calls. I don't get to know the customers I haven't made contact with. Review Source BG Brooklyn G. Agent Insurance Used the software for: 6-12 months ### "The absolute best!" March 5, 2026 5.0 Overall, my experience with DialedIn has been phenomenal. I enjoy using the platform on a daily basis that allows me to do my work more efficiently and effectively. Pros I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn Cons There is nothing that I really dislike about DialedIn. One thing that I think could be improved is the lead management aspect of DialedIn. Review Source JS Jazzmine S. Senior lead analyst Commercial Real Estate Used the software for: 1-2 years ### "great app love it " October 29, 2025 5.0 My overall experience was a 10/10 I don’t have any complaints except for the app needing a update other than that the app is great Pros I love the features and the security of the app the app made sure my customers personal information was secure Cons Dont have any complaints at all the app to me was wonderful I will say the app does need a update but other than that everything was great Review Source KK Kelsey K. Call rep Political Organization Used the software for: Less than 6 months ### "Best workspot ever!" March 3, 2026 5.0 It has been amazing overall. I thought it was going to be complicating at first with setting everything up but when i got into it to start working oh my gosh best app ever. Pros That is it user friendly and so easy to use. Literally i dont have to touch anything and the phone calls come in. Cons It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call. Review Source AG Aaron G. Agent Market Research Used the software for: Less than 6 months ### "DialedIn easy peasy" March 4, 2026 5.0 Overall it's been great and easy to use. I was able to train on it workin a few minutes and start using it right away. Pros How easy it is to use. My compongan that uses it relues on its durability and ease pf use so that we can ask get on board. Cons Sometimes the connection is iffy and falters but that could also be my internet. I'll be on the middle of a call and it will disconnect out of nowhere. Review Source SC Sharise C. Insurance agent Insurance Used the software for: Less than 6 months ### "Reliability " April 28, 2026 4.0 It’s reliable for my everyday working life and it gets the job done consistently. Definitely will recommend. Pros Ease of use and it is reliable for me and others to use on a daily basis. Worth using frequently for work. Cons Technology issues from time to time that hinders my progress helping my clients. Sometimes it would freeze. Review Source LS Legend S. Telephone Interviewer Market Research Used the software for: Less than 6 months ### "I’m all about Dialedin" July 1, 2025 5.0 My overall experience is good because they help me get my job done smoothly I work from home so I need something that works well for me Pros I like that it’s easy to use and navigate it makes my experience much easier and enjoyable so right now I’m happy with the system Cons So far nothing it’s been pretty consistently good there has been no delays or errors so good job on their end Review Source KV Krystal V. Agent Financial Services Used the software for: Less than 6 months ### "Making work a bit simpler " March 4, 2026 5.0 My overall experience has been great and awarding. Work can be challenging enough, but with Dialedin, my day is a little less stressful each day. Pros What I liked best is how user friendly and simple it is to use. I’ve used other systems in the past that were much more complicated. Cons I can not think of anything that I did not like about using Dialedin CCaaS, except that I didn’t use you a long time before. Review Source TP Taliya P. Appointment setter Telecommunications Used the software for: Less than 6 months ### "DialedIn Detail" March 31, 2026 5.0 Pros The navigation of the platform helps and leads to better productivity improvement. It helps us control our customers and weed out the best clients to make sales to. Cons I didn't like how when I removed someone from the list of eventually , they always pop up again their information was taken out the system. Review Source MR Michael R. Salesperson Insurance Used the software for: Less than 6 months ### "Review on Dialedin" September 8, 2025 5.0 My overall experience with DialedIn has been enjoyable, the most frustrating thing is the crm system but overall I enjoy it Pros The on thing that I like most about DialedIn is the Sales and business side of things. And security with the product Cons The thing that I dislike the most about Dailedin is The CRM system integration with the system. It does not flow well Review Source JD Joshua D. Tool salesman Retail Used the software for: 1-2 years ### "Ace industrial supplies" April 3, 2025 5.0 Dialed in works very, never crashes and always makes it easy for me to do my job. Pros The ability to have a organized program that assists me in cold calling is priceless so this app is worth every penny if you make outbound calls, whatever your line of work may be. Cons There’s NOTHING to dislike about this product Review Source TC Tiffani C. Activations Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best overall user experience for a call app" April 24, 2025 5.0 Overall, my experience of using dialedin, has been amazing. This is the first time ive to use a call app to do my job and its made it a breeze to do my job. Id recommend using it to anyone that needs to make calls for work. Pros The usability of the whole dialer. Its very straightforward to understand. It gives me all the information i need to do my job better and faster. Cons I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin. Somtimes in the middle of a call. Review Source SD Secelia D. Call Center Representative Political Organization Used the software for: Less than 6 months ### "Best work from home software" July 6, 2025 5.0 Pros Easy to use. The fact that is has a microphones control is built in the application along with volume control makes talking and hearing customers easily. Cons Sometimes the script doesn't show or you have to log out and restart the computer all together then log back in and do updates to make sure the software is running accordingly but its not to bad Review Source SR Susan R. Telemarketer Telecommunications Used the software for: Less than 6 months ### "First time user" May 19, 2025 5.0 I’m a first time user and have had a positive experience with this system. I was apprehensive at first, but have learned to trust the process. Pros It’s very easy for a first time user. I wasn’t sure about learning a new system, but it was so easy from the beginning. Cons Sometimes there isn’t enough information on the screen, but that is because guest failed to provide additional details. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.