--- title: "DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DialedIn CCaaS the right Call Center solution for you? Explore 330 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/29589/CallCenterNOW/reviews/" page_type: "reviews" language: "en" --- DialedIn CCaaS 4.8 (330) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AJ Aja Nurse J Transfer AgentTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times.“ March 3, 2026 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks.“ March 5, 2026 JC James C Sales repTelecommunications, 201 - 500 employeesUsed the software for: 6-12 months. “It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales“ September 10, 2025 SH Sam H Case workerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed.“ October 29, 2025 JS Jayla S Licensed health insurance agentInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It has all the features I need to take calls, make outbound calls, and reschedule clients.“ March 9, 2026 KK Kelsey K Call repPolitical Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call.“ March 3, 2026 JN Jennifer N TelemarketerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow.“ May 14, 2026 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially if they interfere with your immediate workflow.“ March 5, 2026 ## Showing most helpful reviews Showing 1-25 of 330 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Seville J. Survey interviewer Telecommunications Used the software for: Less than 6 months ### "Love working with Dailedin" July 28, 2026 5.0 I really love using the CCaas Dailedin. Very easy to use. Easy to understand. And great for beginners. Pros That it is very good quality and very easy to use. My calls come through very smooth with no issues during work Cons The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues. Sometimes will delay calls Review Source JR Jeremy R. Sales agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best dialer" March 5, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source KG Kendall G. Customer Service Transfer Agent Insurance Used the software for: Less than 6 months ### "Effective platform for high-volume customer support" August 3, 2026 5.0 Overall my experience with DialedIn has been very positive. It is a very effective tool for high-volume customer outreach and managing daily interactions. A strong asset for daily operations. Pros I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls Cons When I first began using DialedIn it took a little extra training, and time to find & customize dashboards for senior agents. Review Source TD Tatijana D. Opener Wholesale Used the software for: Less than 6 months ### "Former employer" May 14, 2026 3.0 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review Source ED Eileen D. Call rep Telecommunications Used the software for: 6-12 months ### "Good company to use " June 10, 2026 5.0 Happy with it! But there eis room for improvement. Especially with the info part of it. I feel we are missing alot Pros Easy operation and dialog is good. Like the ease of where all the buttons are . Also like the fact that you can put yourself busy Cons Sometimes crashes while dialing multiple campaigns. The information givinen on the call info could be better. Review Source KM Krissy M. Owner Telecommunications Used the software for: Less than 6 months ### "Amazing Customer Service" November 19, 2025 4.0 \[sensitive content hidden\] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. \[sensitive content hidden\] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me. Pros Interface, ease of use, the customer service. Especially \[sensitive content hidden\], it's hard to get people who actually care and want to help, not to mention going above and beyond for me. Cons I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing DialedIn CCaaS Interface, customer service and quick deployment made a huge difference. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Customer service is horrible, they are the worse company to deal with. Review Source AS Amanda S. Representative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very satisfied user! " July 16, 2025 4.0 Overall I am satisfied! I really enjoy this new dialer for our company. Our last dialer doesn’t compare. Between the two I works definitely refer dialedIN. Pros I like all the features it offers like a notes section and it allows you to transfer calls easily. It works smoothly. Cons I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls. It just shows me down Switched from [Telegram](https://www.capterra.com/p/180347/Telegram/) Telesero is the old dialer but it won’t let me choose it above Glitches In the system, it was difficult dealing with the customer service behind it. There were issues almost every day Review Source DR David R. Sales manager Automotive Used the software for: 1-2 years ### "Best Dialer out there " August 3, 2026 5.0 100% would recommend it to anybody out there that has dialer it works and does really great stuff and best system I used so far Pros Clean UI, fast setup, reliable call routing, and clear analytics that boost team performance. 5 stars all the time Cons Nothing really it has everything you need in a dialer and works really well and the customer service is amazing Review Source KH Kiondra H. Telephone Representative Telecommunications Used the software for: Less than 6 months ### "Reliable CCaaS platform that boosts team productivity." July 28, 2026 5.0 My overall experience with DialedIn CCaaS has been a solid asset for our customer service operations. It provides a robust, dependable foundation for managing high volumes of interactions while keeping our agents organized. While there are a few areas for administrative refinement, the platform's reliability and ease of use for daily agents make it a worthwhile tool for improving team productivity. Pros I like that DialedIn is very flexible and scalable. It adapts well to our team’s changing needs while maintaining high call quality and dependable uptime. Cons I have had a very positive experience. As a minor area for operational enhancement, updating the time-clock system to resolve occasional latency issues would help streamline accurate time-tracking. Review Source DT Dylan T. Telephone Service Representative Research Used the software for: Less than 6 months ### "DialedIn CCaaS Five Stars" July 29, 2026 5.0 My experience with DialedIn was with my remote call center job and I feel like it made my productivity even better. Pros The thing I loved most about DialedIn CCaaS was that it is extremely simple to use and great for agent management. Cons I do not have anything I really disliked about DialedIn while using it for my remote work. It is fast and works well on my laptop computer. Review Source AM Alvaro M. COO Outsourcing/Offshoring Used the software for: 6-12 months ### "Efficient Dialer with Strong Operational Visibility" March 13, 2026 5.0 Overall, my experience with DialedIn CCaaS was positive. The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations. Pros What I liked most about DialedIn CCaaS was its ease of use and reliability. The platform made it simple for agents to manage calls efficiently while giving managers clear visibility into performance through real-time reporting and analytics. It helped streamline daily operations and improved team productivity. Cons While the system performed well overall, improvements could be made in reporting flexibility, user permissions management, and faster configuration changes without relying on support. Review Source GG Gina G. Collections Specialist Fund-Raising Used the software for: 6-12 months ### "Gina's review" April 7, 2026 4.0 Overall good but many times frustrating. Loading a new list and it still keeps all the old stuff already called and dispositioned Pros Customer support is great, but there are aften little glitches that seem too repetitive. 5 mornings in a row taking a half hour just to be able to get in and have it function properly is not a great way to start the day Cons Very simple to use! No complicated or unnecessary steps Issues as this effect o erall productivity for the call center Review Source JC James C. Sales rep Telecommunications Used the software for: 6-12 months ### "Honest reviewing" September 10, 2025 5.0 It's something I use daily and it's simple and easy to make calls to anyone I need to speak with my job is calling around the United states so this helpful Pros It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales Cons Sometimes it takes a while to connect to who I'm calling so when someone answers I don't hear them right awake Review Source RI Ricardo I. Survey Agent Market Research Used the software for: Less than 6 months ### "Simple all in one solution." April 7, 2026 5.0 Overall its a good, straightforward program. Easy to navigate, easy to solve problems. Makes it much easier for us customer agents and the people training. Pros Everything was automatic and secure. The menus were very straightforward. If there was any hiccup, it was as easy as restarting the application. Cons I had to pause my availability in order to check the stats. I feel like a more easy way to access this information is crucial. Review Source EE Erika E. Customer Support Legal Services Used the software for: Less than 6 months ### "Great system" November 3, 2025 5.0 Its not bad system to use turn on and its good no issues with working it. Always starts right no issues. Pros The customer support is very good no issues or complaints. Easy to contact and great help when needed. Cons The frequent updates is the annoying part. To have to not have issues we have to always update? Its the annoying thing aboutnthis system. Review Source AS Alane S. Licensed Sales Agent Insurance Used the software for: Less than 6 months ### "Dialed in Review" April 7, 2026 5.0 Pros It’s simple and easy to navigate and honestly, it rarely gives me any issues, unlike what I see and hear from other people. Cons Sometimes there’s some audio issues or it will close out and will have to wipe settings and reset but very rarely, at least for me. Review Source BF Britaney F. Interviewer Telecommunications Used the software for: Less than 6 months ### "It's great " March 4, 2026 5.0 It is awesome. The ease of receiving the call as great and easy to talk on when the call came in for me to do surveys with people. Pros It was easy to use and the product was great the ease of access when the fall came in and was awesome Cons Nothing it is a great product to use I wouldn’t change anything about it at all it’s great on its own Review Source KV Krystal V. Agent Financial Services Used the software for: Less than 6 months ### "Making work a bit simpler " March 4, 2026 5.0 My overall experience has been great and awarding. Work can be challenging enough, but with Dialedin, my day is a little less stressful each day. Pros What I liked best is how user friendly and simple it is to use. I’ve used other systems in the past that were much more complicated. Cons I can not think of anything that I did not like about using Dialedin CCaaS, except that I didn’t use you a long time before. Review Source LS Legend S. Telephone Interviewer Market Research Used the software for: Less than 6 months ### "I’m all about Dialedin" July 1, 2025 5.0 My overall experience is good because they help me get my job done smoothly I work from home so I need something that works well for me Pros I like that it’s easy to use and navigate it makes my experience much easier and enjoyable so right now I’m happy with the system Cons So far nothing it’s been pretty consistently good there has been no delays or errors so good job on their end Review Source LS Leanne S. Opener and closer Business Supplies and Equipment Used the software for: Less than 6 months ### "Excellent for sales!" July 25, 2025 5.0 The overall experience is excellent. I rate it 9.5/10. I would recommend to anyone in need of a new system. Pros The chat and communication is excellent and I love the features! Customer service is also very easy to obtain. This helps make sales higher and businesses grow!!!!!! Cons The only thing that confusing is transferring calls and accepting calls. But it isn’t that hard to learn given a little time. Switched from [Teleskill Live](https://www.capterra.com/p/239412/Teleskill-Live/) The boss made the switch to up production Review Source AG Alan G. Agent call center Construction Used the software for: 1-2 years ### "very good Dialer " April 2, 2025 5.0 Excellent, I’ve used multiple dialers and this is by far the best experience Pros How easy it is to work with call backs and saving calls to listening back to Cons Any problem is customized so I haven’t had any trouble Review Source HC Harrison C. Front Sales Marketing and Advertising Used the software for: Less than 6 months ### "Telemarketing Newbie" July 7, 2025 5.0 Very beginner friendly! I never use the dial it before I'm in sales so I do a lot of sales in person so this is the first job that I had where I had to use a dialer and I was intimidated at first but it does make me feel a lot better knowing that the program that I have to use is very easy to understand Pros Very easy to use for someone who's never use the dialer before. Everything is very simple and nothing is to complicated about using it which was very nice for me Cons Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer or if it's something else but that would be the only con that I can think of Review Source LG Levita G. Customer rep Computer Software Used the software for: Less than 6 months ### "Nice loving " March 4, 2026 5.0 Very informative apes like in specific needs and brands always working never let me down very specific Pros Very interesting very dependable reliable when people need it ! No issues at all also customer service helped Cons Nothing I love everything everything worked out just as it should I think more apps should be created Review Source TC Tiffani C. Activations Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best overall user experience for a call app" April 24, 2025 5.0 Overall, my experience of using dialedin, has been amazing. This is the first time ive to use a call app to do my job and its made it a breeze to do my job. Id recommend using it to anyone that needs to make calls for work. Pros The usability of the whole dialer. Its very straightforward to understand. It gives me all the information i need to do my job better and faster. Cons I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin. Somtimes in the middle of a call. Review Source LJ Latonya J. Insurance agent Insurance Used the software for: Less than 6 months ### "Dialedin is easy to use" April 2, 2025 5.0 I haven’t had any problems with it not as of yet Pros It’s a very easy set up. It doesn’t take a lot to login. Cons Sometimes it wants you to download it again when you’ve already download Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.