# DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DialedIn CCaaS the right Auto Dialer solution for you? Explore 324 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (324) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Intuitive and easy navigation 95% positive reviews out of 44 Most reviewers find the user interface simple to learn, visually clear, and efficient for daily tasks. Occasional technical disruptions 49% negative reviews out of 51 Some reviewers report bugs, random disconnects, and system glitches that interrupt workflow and require frequent restarts. Tiffani C Activations, 10,001+ employees. "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." Comprehensive call center tools 95% positive reviews out of 22 Most reviewers appreciate the platform’s robust, versatile features that streamline workflows and support remote work. Jazzmine S Senior lead analyst, 11 - 50 employees. "I love the features and the security of the app the app made sure my customers personal information was secure" Responsive and knowledgeable assistance 100% positive reviews out of 20 Most reviewers describe tech support as highly accessible, resolving issues quickly and guiding users remotely. ## Showing most helpful reviews Showing 1-25 of 324 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary Ellen E. Agent Consumer Services Used the software for: Less than 6 months ### "All Call Centers Need DialedIn" August 13, 2025 5.0 I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. Pros It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. Cons I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. Review Source JN Jennifer N. Telemarketer Telecommunications Used the software for: Less than 6 months ### "Solid System With Room To Improve " May 14, 2026 5.0 Overall, is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. Pros The best thing about is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. Cons Here’s a strong, clean answer you can give for “What did you like least about ?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS > The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. > Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. Review Source TD Tatijana D. Opener Wholesale Used the software for: Less than 6 months ### "Former employer" May 14, 2026 3.0 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review Source JR Jeremy R. Sales agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best dialer" March 5, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source KD Koa D. Customer Service Representative Marketing and Advertising Used the software for: 2+ years ### "Good job if someone is looking for quick money " May 5, 2026 5.0 Decent . It’s not a bad experience. It could’ve been better in my eyes. The training could use improvement Pros The layout is easy and quick to learn . Very simple for someone who is not that good with computers or technology Cons Could improve on available, busy and sign out . No mute button at all. You can sign out your account on accident . Review Source GG Gina G. Collections Specialist Fund-Raising Used the software for: 6-12 months ### "Gina's review" April 7, 2026 4.0 Overall good but many times frustrating. Loading a new list and it still keeps all the old stuff already called and dispositioned Pros Customer support is great, but there are aften little glitches that seem too repetitive. 5 mornings in a row taking a half hour just to be able to get in and have it function properly is not a great way to start the day Cons Very simple to use! No complicated or unnecessary steps Issues as this effect o erall productivity for the call center Review Source CC Cheri C. Licensed Health insurance Agent Insurance Used the software for: 1-2 years ### "At the top of their game." April 29, 2026 5.0 Perfect. Everyone I have come in contact with has been great. Its very rare that no matter who you talk to you get the same great service. Pros The staff is amazing, friendly and always go the extra mile to help. I would recommend them to everyone. Cons I seriously cannot find any cons. I have works customer service for over 40 years. They are one on the best at what they do. Review Source drennetta C. Life Insurance Advisor Insurance Used the software for: Less than 6 months ### "Ease of new technology." July 12, 2025 5.0 My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips. Pros I like the ease of navigation with this system. The setup is easily understood, with clear and visible pathways. Cons Sometimes the system will black out, causing a reboot.While working with a client on a few occasions. The system just blacked out. Requiring me to do a callback. Review Source RI Ricardo I. Survey Agent Market Research Used the software for: Less than 6 months ### "Simple all in one solution." April 7, 2026 5.0 Overall its a good, straightforward program. Easy to navigate, easy to solve problems. Makes it much easier for us customer agents and the people training. Pros Everything was automatic and secure. The menus were very straightforward. If there was any hiccup, it was as easy as restarting the application. Cons I had to pause my availability in order to check the stats. I feel like a more easy way to access this information is crucial. Review Source RO Ramses O. Sales Associate Marketing and Advertising Used the software for: 6-12 months ### "Satisfied User " May 19, 2026 5.0 Seamless process. Clear phone calls and messages. I’ve used many dialers in the past. This is the easiest and best one. Pros It’s efficient and fast. I love how easy it is to monitor incoming calls while making outbound calls. Cons Sometimes we have issues with connectivity. The system will log me out multiple times. However, this is rare. Review Source SH Sam H. Case worker Consumer Services Used the software for: Less than 6 months ### "Good and easy to learn" October 29, 2025 4.0 Overall the program has worked great for me and our purposes here. With minimum disconnects and the ease of use. Pros With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room. The high-definition voice quality is a game-changer, making conversations natural and immersive. Its versatility is another huge win. Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform. The ability to share my screen during calls has been invaluable for collaborative projects. It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected. Cons While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book. The disconnects often stem from the inherent nature of internet-based calling. Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed. This results in jittery audio or, if severe enough, a dropped call. It’s a reminder that the program’s flexibility is tied to the reliability of my internet connection. Review Source JC James C. Sales rep Telecommunications Used the software for: 6-12 months ### "Honest reviewing" September 10, 2025 5.0 It's something I use daily and it's simple and easy to make calls to anyone I need to speak with my job is calling around the United states so this helpful Pros It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales Cons Sometimes it takes a while to connect to who I'm calling so when someone answers I don't hear them right awake Review Source BG Brooklyn G. Agent Insurance Used the software for: 6-12 months ### "The absolute best!" March 5, 2026 5.0 Overall, my experience with DialedIn has been phenomenal. I enjoy using the platform on a daily basis that allows me to do my work more efficiently and effectively. Pros I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn Cons There is nothing that I really dislike about DialedIn. One thing that I think could be improved is the lead management aspect of DialedIn. Review Source JS Jazzmine S. Senior lead analyst Commercial Real Estate Used the software for: 1-2 years ### "great app love it " October 29, 2025 5.0 My overall experience was a 10/10 I don’t have any complaints except for the app needing a update other than that the app is great Pros I love the features and the security of the app the app made sure my customers personal information was secure Cons Dont have any complaints at all the app to me was wonderful I will say the app does need a update but other than that everything was great Review Source NF Nicholous F. Call Center Representative Political Organization Used the software for: 6-12 months ### "I love Dialedin" May 8, 2025 5.0 My overall experience with Dialedin has been positive. I like how seamless everything is. It makes my job a lot easier. Pros I like the fact that the script is available immediately upon call connection. It makes everything easier because I’m not scrambling for what to say. Cons There isn’t a con that I would say that I have with Dialedin. It’s pretty straightforward and easy to use. Review Source AP AMELIA P. Customer service, Transfer agent Consumer Services Used the software for: 2+ years ### "Amelia review " March 7, 2026 5.0 I've had a great time with the program and have had no issues at all with working with this system very easy to navigate Pros Customization chat and communication,lead management, customer support, value for money and security Cons There is nothing I can complain about really this is a well put together system I myself am very satisfied Review Source TO Taylor O. Pro salesman Business Supplies and Equipment Used the software for: 6-12 months ### "Pro salesman " July 7, 2025 4.0 Overall it’s a good system, just needs a little improvement on connection but that could also be due to the internet. Pros The ease of use. Very simple and straight forward, easy to work efficiently. Once you get in a groove, it’s smooth sailing. Cons The connection issues here and there. It was pretty rare when the call would freeze up and normal through, but you can reset it and it usually works fine right afterwards. Review Source SW Shay W. Political surveyer Political Organization Used the software for: Less than 6 months ### "Shay’s review newcomer" July 1, 2025 5.0 Overall, I am so glad we have it to use, seems my coworkers think the same thing. It is easy to learn and I still pretty new to this company. My fist time using it, it was nice and clear and script came up right away no problem! Pros I can hear calls clearly. It is so important also that the script pop Up right away or we fumble the ball. Cons I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up. So if there is any kind of wait, my little suggestion box idea is to fix that wait time and get them to us the people asap. Review Source SL Shagontha L. Customer service Utilities Used the software for: Less than 6 months ### "The best system ever!" March 5, 2026 5.0 My overall experience has been superb, it’s a great tool to obtain sales in market, gas, and electric Pros how interactive it is with the user and give the ability to schedule calls and receive them conveniently Cons Sometimes a delay between calls but that could also be to the new Internet system that we obtained in the office Review Source KV Krystal V. Agent Financial Services Used the software for: Less than 6 months ### "Making work a bit simpler " March 4, 2026 5.0 My overall experience has been great and awarding. Work can be challenging enough, but with Dialedin, my day is a little less stressful each day. Pros What I liked best is how user friendly and simple it is to use. I’ve used other systems in the past that were much more complicated. Cons I can not think of anything that I did not like about using , except that I didn’t use you a long time before. Review Source AV Alberto V. Licensed Health Insurance Agent Insurance Used the software for: 6-12 months ### "Great, and simple system to use for your business." April 29, 2025 5.0 The overall process is really good. I would certainly recommend this system to colleagues about how easy it is to take in calls and make them out as well. Pros Really, it's the ease of use. I'm not the most technical person, but I was able to figure out how to use Dialedin relatively easy. Probably one of the simpler ones to use. Cons I don't dislike this product. I didn't find anything that I could say about Dialedin that is negative. The overall quality is really good. Review Source LS Leylianis S. Intaker Broadcast Media Used the software for: 1-2 years ### "Awesome for any company " April 29, 2025 5.0 It was great never had an issue definitely recommend Pros I liked that it was very informative, will definitely recommend Cons Nothing it was great, I can’t complain never bad. Review Source SR Susan R. Telemarketer Telecommunications Used the software for: Less than 6 months ### "First time user" May 19, 2025 5.0 I’m a first time user and have had a positive experience with this system. I was apprehensive at first, but have learned to trust the process. Pros It’s very easy for a first time user. I wasn’t sure about learning a new system, but it was so easy from the beginning. Cons Sometimes there isn’t enough information on the screen, but that is because guest failed to provide additional details. Review Source TF Tracie F. Agent Insurance Used the software for: 1-2 years ### "Dialedin CCaS" March 18, 2025 5.0 3 years experience and i love it i would not want to use any other product Pros Easy to use i will recommemd ro others to use for their call centers Cons Great product highly recommended for usage for call centers or work from home agents Review Source HL Holly L. Sales rep Retail Used the software for: 1-2 years ### "Dialed in review from" March 6, 2025 5.0 Overall the experience with dialed in is a good one. Calls are Clear and quick. Pros Dialed in helps me get my calls out to guests quickly and effectively. Cons Sometimes the connection breaks a little. I have to restart Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.