--- title: "DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/29589/CallCenterNOW/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DialedIn CCaaS 4.8 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DialedIn CCaaS Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JN Jennifer N TelemarketerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow.“ May 14, 2026 SH Sam H Case workerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed.“ October 29, 2025 AJ Aja Nurse J Transfer AgentTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times.“ March 3, 2026 KB Kieshia B Customer ServiceConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to navigate, those small but persistent "glitches"—like sudden disconnects or audio jitter—can disrupt a productive flow. When you're managing a high volume of interactions, even minor issues like a clunky address book or a rigid call-transfer process become significant bottlenecks.“ March 5, 2026 ND N D Sales repBusiness Supplies and Equipment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also able to listen to my calls for improvement, which is a great tool.“ January 22, 2025 JN Jennifer N TelemarketerTelecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “The only downside is that pacing can be inconsistent at times, which affects productivity.“ May 14, 2026 JC James C Sales repTelecommunications, 201 - 500 employeesUsed the software for: 6-12 months. “It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales“ September 10, 2025 KK Kelsey K Call repPolitical Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call.“ March 3, 2026 ## Showing most helpful reviews Showing 1-25 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy W. TSR Consumer Services Used the software for: 1-2 years ### "Simple and Effective Calling Platform" September 18, 2026 5.0 Overall, my experience with DialedIn CCaaS has been very positive. The platform is fast, user-friendly, and makes it easy to stay organized. I especially appreciate being able to easily track my metrics and hours, which helps me monitor my productivity and performance. Pros What I liked most about DialedIn CCaaS was that it was easy to use and helped streamline our survey calling process. The system made it simple to manage calls and keep everything organized. Cons The error messages could be frustrating at times, especially when it wasn’t clear what caused the issue or how to resolve it. Review Source JR Jeremy R. Sales agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best dialer" March 5, 2026 5.0 Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent Pros How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. Cons Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. Switched from [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Convoso had to many dead airs. Honestly way to many. Review Source MHF Mahady Hossain F. Telemarketing executive Telecommunications Used the software for: Less than 6 months ### "The best dialer for monitoring remote agent" October 13, 2026 5.0 It was definitely a wonderful experience using dialed in but i was using it for the first time but i neeeded no assistance and the call flow and overall operations were great as well Pros The security is awesome in dialed in and also the dialer was pretty smooth even in my low end pc and also lag free.Pretty easy to use anyone can use it . Cons I would say the least would be very hard to point out though but i would say the thing that i liked least is there is no auto save option if i miss one its gone for life Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Its more secure and monitorable and the app is easy to use Review Source TD Tatijana D. Opener Wholesale Used the software for: Less than 6 months ### "Former employer" May 14, 2026 3.0 Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it Pros How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go Cons Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call Review Source AD Asia D. Transfer Agent Marketing and Advertising Used the software for: Less than 6 months ### "A Rare Find in Today's CRM Market!" September 18, 2026 5.0 My overall experience with DialedIn CCaaS has been refreshingly good. Instead of feeling like another tool that requires constant workarounds, it actually helps simplify the day-to-day job. The platform is smart, responsive, and designed in a way that feels natural to use. Features are easy to find, workflows make sense, and the system helps keep everything organized without creating extra steps. What impressed me most is that it seems built with real users in mind. After working with countless CRM and contact center platforms over the years, DialedIn stands out as one of the few that genuinely makes work easier rather than more complicated. It's been a reliable solution that our team enjoys using, and that's not something I can say about many systems. Pros What I liked most about DialedIn CCaaS was how smart and intuitive the system felt from day one. It does a great job of helping teams work more efficiently without adding unnecessary complexity. The platform makes it easy to manage customer interactions, and many of its features seem designed to anticipate what users need before they even have to think about it. I've worked with a lot of CRM and contact center platforms over the years, and DialedIn is honestly one of the best I've used in a long time. It's reliable, easy to navigate, and provides the visibility needed to make better decisions. Overall, it helped our team stay organized, improve productivity, and deliver a better customer experience with less effort. Cons At this time, I honestly don't have any significant cons to share. My experience with DialedIn CCaaS has been very positive overall. The platform has been reliable, easy to use, and consistently delivers the features our team needs. Like any system, there is always room for future enhancements, but I haven't encountered any major issues or limitations that have impacted my day-to-day work. So far, it has met or exceeded my expectations, making it difficult to identify any meaningful drawbacks at this stage. Review Source Carollynn R. Political Survey Caller Political Organization Used the software for: Less than 6 months ### "Easy to Use and Navigate" September 22, 2026 4.0 Overall, my experience with DialedIn CCaaS has been positive. The site is easy to use, simple to navigate, and I haven’t had many issues finding what I need. Once you understand where everything is located, it’s a straightforward platform to work with. Pros DialedIn CCaaS is easy to navigate and very user-friendly. The layout is straightforward, and I can quickly find the tools and information I need while working. I like that the platform doesn’t feel overly complicated and is easy to learn. Cons The main thing I like least is that I have to sign into a campaign in order to access and view my timecard. I would prefer to be able to view my timecard directly without having to enter a campaign first. Review Source TR Trey R. Customer service rep Telecommunications Used the software for: Less than 6 months ### "Wonderful experience " September 17, 2026 5.0 My overall experience was great I was able to do my job in fast accurate time that allowed me to be able to succeed in my job role Pros I like that everything is user friendly. The security was amazing and also was able to read everything without second guessing what it was. Cons There was nothing that I didn’t like about using DailedIn. The way the system is setup there is nothing to not like about it. Review Source KM Kristine M. Sales rep Banking Used the software for: Less than 6 months ### "Good product" September 17, 2026 4.0 My overall experience has been pretty pleasant, i am satisfied with the product although it has some issues. Pros I like the functionality and ease of use. Its very easy to navigate, the features are easily accessible and visible. Cons There is a long delay to answer the customers when a call goes out. Most of the time they hang up immediately when i answer do to the delay. Review Source KJ Keyiana J. Customer service representative Political Organization Used the software for: Less than 6 months ### "An overall good dialer" October 13, 2026 4.0 Very seamless, self explanatory , very easy to log in take a call & disposition the call afterwards . Pros Very easy to use , call comes in and the script automatically pops up , easy to read , easy to switch campaigns and also easy to log breaks as while Cons Very fast back to back calls , like once you disposition the call another is coming right in before you can drink some water . Review Source AC Atreesa C. Call Center Representative Consumer Goods Used the software for: Less than 6 months ### "Great System " October 13, 2026 5.0 DialedIn is a great platform for taking calls. I would recommend it to anyone needing a system if they are considering a new platform Pros I like how the system is well organized and being able to adjust it while using it to take calls. It is very detailed on different choices to choose from. Cons There was nothing that I did not like. Everything works as it should when taking calls in the system. Review Source SH Sam H. Case worker Consumer Services Used the software for: Less than 6 months ### "Good and easy to learn" October 29, 2025 4.0 Overall the program has worked great for me and our purposes here. With minimum disconnects and the ease of use. Pros With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room. The high-definition voice quality is a game-changer, making conversations natural and immersive. Its versatility is another huge win. Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform. The ability to share my screen during calls has been invaluable for collaborative projects. It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected. Cons While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book. The disconnects often stem from the inherent nature of internet-based calling. Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens, another device starts a heavy download, or my internet service provider has a momentary hiccup, the data packets carrying our voices can get lost or delayed. This results in jittery audio or, if severe enough, a dropped call. It’s a reminder that the program’s flexibility is tied to the reliability of my internet connection. Review Source AC Angelica C. Licensed agent Insurance Used the software for: 6-12 months ### "Easy to Use and Keeps Everything in One Place" March 20, 2026 5.0 Pros I use DialedIn at work and I enjoy that it can do more than any typical dialer. I can keep my leads organized, track my calls, and jot down notes and dispositions very easily. Nothing feels complicated and it didn’t take long at all to figure out, which I really like. Cons The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints. Review Source ZW Zachary W. Medicare Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Dialedin - Great Tool for Telemarketing" March 5, 2026 5.0 Great. It gets the job done. The interface is easy to use. And it has a good call back system. I would recommend it to anyone who’s in telemarking Pros Their customer support they are very helpful. Anytime I had a problem they had the exact answers. Very good service Cons Sometimes there would be bugs with the calls when trying to work, but honestly it’s hard to tell if it was my fault or dialed in fault Review Source EV Evelin V. Insurance Agent Insurance Used the software for: 6-12 months ### "Dialedin: Affordable, Secure, and Feature-Packed" August 22, 2025 5.0 Dialedin is a strong tool for businesses looking to centralize communications, sales, and customer follow-ups, offering a balanced mix of affordability and functionality. Pros Call quality is clear, connections are fast, and features like call recording, routing, and transfers are easy to use. Occasionally, there are slight delays during peak hours, but they don’t significantly affect performance. Cons Dialedin allows customization of call flows, automated messages, and reports to match business needs. The flexibility is great, although some advanced settings may require assistance from support. Review Source AM Ashley M. Coverage Advisor Insurance Used the software for: 6-12 months ### "Generally Pleased" March 4, 2026 4.0 Overall, it has been a positive experience. Generally speaking, I am very pleased with this product. Pros It makes dialing customers super simple. We can just set our campaigns and let the system dial away. It eliminates the guesswork for new employees. Cons It can be buggy on occasion. I sometimes have to use the browser version or restart the app multiple times. Review Source KK Kelsey K. Call rep Political Organization Used the software for: Less than 6 months ### "Best workspot ever!" March 3, 2026 5.0 It has been amazing overall. I thought it was going to be complicating at first with setting everything up but when i got into it to start working oh my gosh best app ever. Pros That is it user friendly and so easy to use. Literally i dont have to touch anything and the phone calls come in. Cons It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to complete a call. Review Source EB Eric B. Opener Closer Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Lord... give us our daily bread!" April 28, 2026 5.0 Good. Quality of calls are good. Easy to navigate screens. Made my 1st call job super easy to pick up. Making sales! Pros Ease of use. Ive never used a dialing system before. I was able to pick it right up no problem. Made sales easier! Cons First call pitch doesnt pop up sometimes after a new log in. Works on the second call after that when it does not pop up! Review Source SC Sharise C. Insurance agent Insurance Used the software for: Less than 6 months ### "Reliability " April 28, 2026 4.0 It’s reliable for my everyday working life and it gets the job done consistently. Definitely will recommend. Pros Ease of use and it is reliable for me and others to use on a daily basis. Worth using frequently for work. Cons Technology issues from time to time that hinders my progress helping my clients. Sometimes it would freeze. Review Source BF Britaney F. Interviewer Telecommunications Used the software for: Less than 6 months ### "It's great " March 4, 2026 5.0 It is awesome. The ease of receiving the call as great and easy to talk on when the call came in for me to do surveys with people. Pros It was easy to use and the product was great the ease of access when the fall came in and was awesome Cons Nothing it is a great product to use I wouldn’t change anything about it at all it’s great on its own Review Source KV Krystal V. Agent Financial Services Used the software for: Less than 6 months ### "Making work a bit simpler " March 4, 2026 5.0 My overall experience has been great and awarding. Work can be challenging enough, but with Dialedin, my day is a little less stressful each day. Pros What I liked best is how user friendly and simple it is to use. I’ve used other systems in the past that were much more complicated. Cons I can not think of anything that I did not like about using Dialedin CCaaS, except that I didn’t use you a long time before. Review Source LS Legend S. Telephone Interviewer Market Research Used the software for: Less than 6 months ### "I’m all about Dialedin" July 1, 2025 5.0 My overall experience is good because they help me get my job done smoothly I work from home so I need something that works well for me Pros I like that it’s easy to use and navigate it makes my experience much easier and enjoyable so right now I’m happy with the system Cons So far nothing it’s been pretty consistently good there has been no delays or errors so good job on their end Review Source LS Leanne S. Opener and closer Business Supplies and Equipment Used the software for: Less than 6 months ### "Excellent for sales!" July 25, 2025 5.0 The overall experience is excellent. I rate it 9.5/10. I would recommend to anyone in need of a new system. Pros The chat and communication is excellent and I love the features! Customer service is also very easy to obtain. This helps make sales higher and businesses grow!!!!!! Cons The only thing that confusing is transferring calls and accepting calls. But it isn’t that hard to learn given a little time. Switched from [Teleskill Live](https://www.capterra.com/p/239412/Teleskill-Live/) The boss made the switch to up production Review Source TO Taylor O. Pro salesman Business Supplies and Equipment Used the software for: 6-12 months ### "Pro salesman " July 7, 2025 4.0 Overall it’s a good system, just needs a little improvement on connection but that could also be due to the internet. Pros The ease of use. Very simple and straight forward, easy to work efficiently. Once you get in a groove, it’s smooth sailing. Cons The connection issues here and there. It was pretty rare when the call would freeze up and normal through, but you can reset it and it usually works fine right afterwards. Review Source AG Alan G. Agent call center Construction Used the software for: 1-2 years ### "very good Dialer " April 2, 2025 5.0 Excellent, I’ve used multiple dialers and this is by far the best experience Pros How easy it is to work with call backs and saving calls to listening back to Cons Any problem is customized so I haven’t had any trouble Review Source HC Harrison C. Front Sales Marketing and Advertising Used the software for: Less than 6 months ### "Telemarketing Newbie" July 7, 2025 5.0 Very beginner friendly! I never use the dial it before I'm in sales so I do a lot of sales in person so this is the first job that I had where I had to use a dialer and I was intimidated at first but it does make me feel a lot better knowing that the program that I have to use is very easy to understand Pros Very easy to use for someone who's never use the dialer before. Everything is very simple and nothing is to complicated about using it which was very nice for me Cons Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer or if it's something else but that would be the only con that I can think of Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.