# Page 10 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 226-250 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Samuel R. Production Manager Telecommunications Used the software for: 1-2 years ### "Great software, and top notch customer support!" October 26, 2017 4.0 It has made our daily tasks and goals easier, quicker, and affordable. Pros This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company. The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker. We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out! Cons Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem. Review Source DE Dave E. Sr. Director of Information Technology Insurance Used the software for: Less than 6 months ### "TMS Dialer" December 2, 2019 4.0 Pros As an administrator, i liked the intuitive interface and the ease of use in configuring the set up. Cons I have not used it long enough to find things i don't like. Review Source Response from ChaseData December 3, 2019 Dave, thank you for your review. At ChaseData we really care about our customers and their experience. Would you be available to talk to Chris or Joe more about any concerns or issues you may have? You can reach them at chris.s@chasedatacorp.com and joseph.caughman@chasedatacorp.com. Thank you JT Justin T. Owner Financial Services Used the software for: 2+ years ### "ChaseData is the Best Predictive Dialer on the marker by far. " August 29, 2016 5.0 Pros My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps. Cons Nothing at this time. If I have a problem it is fixed in a timely manner. Review Source bC bryan C. AMBR Financial Services Used the software for: Less than 6 months ### "ChaseData Review" September 10, 2019 5.0 Pros Ease of use as well as call monitoring tools Cons FDNC intergration would be most beneficial. Maybe integrate FDNC scrubbing. Review Source Response from ChaseData September 11, 2019 Thank you for your review. We appreciate all your feedback. BM Bob M. Director of Operations Marketing and Advertising Used the software for: 1-2 years ### "Everything we need in a predictive dialer" July 27, 2016 5.0 Pros Ease of use and responsiveness to customer needs. The Interface is intuitive and easy to learn Cons Running on Silverlight is a bit clunky. Microsoft it's end of light in 2012! Also it will not run on Linux platforms. outside the browser. Review Source DA Daniel A. Owner Management Consulting Used the software for: 2+ years ### "Absolutely Love it" September 14, 2016 5.0 Pros They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me. Cons Nothing they are great. I honestly do not have a bad thing to say about chasedata. Review Source EM Enrico M. Used the software for: ### "Exceptional service and software provider" April 30, 2015 5.0 I have had the pleasure to work with ChaseData for my hosted dialer needs for over 15 years! As a business consultant and call center program developer, I have had the opportunity to compare with the many "service providers" over the years and always recommend Chasedata to my clients and personally used their technology for my own call center solutions. Ahmed and his crew offer the personal touch that larger providers can never come close too. Their interface is very user friendly and they are always improving features that make my job alot easier. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder BL Brian L. Director of Marketing Hospitality Used the software for: 2+ years ### "Wouldn't use another dailer for my business!!" May 18, 2016 5.0 Pros There are many things about it that I really love. The customer service is top notch. The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business!! Cons I have not seen anything that I don't like about it... Review Source MJ MARK J. SALES MANAGER Consumer Services Used the software for: 6-12 months ### "Update" February 4, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] is one of the best Tech agent i have worked with he is Great ! Pros USER FREINDLYN system it's getting better each year Cons N/A Each year just make the software better! Reason for choosing DialedIn CCaaS N/A Review Source TM Ted M. Supervisor Used the software for: ### "Nailed it." February 18, 2015 5.0 I've been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far out weigh any others I had reviewed. Extremely easy to tailor and customize every campaign to each agents specific skill set. The customer service and live help chat have been phenomenal with literally 60 second or less response time. Whole system was an easy setup with in a hour or to switched and up and running making the process less intimidating to switch over to this power station system. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "Excellent Support" April 25, 2019 5.0 It has been a great experience and will continue to use them :) Pros The software is very easy to modify to your needs. The support is amazing! They are always available and ready to help! Cons I would only switch a bit of the features on the dashboard. They are good, I just would prefer a little more flexibility. Review Source Response from ChaseData April 29, 2019 Thank you for your review ES Erin S. Administrative Assistant/Office Manager Used the software for: ### "Review for Powerstation" July 28, 2014 4.0 So far we have had a relatively good experience with Chase Data. We have had a few issues with our system due to wrong instructions, but all have been fixed. The numbers are generally given to us in a timely manner. We do have problems getting through to the help line quite often, however. There are different cruise promotions and surveys we often have to fill out in order to get to customer service. Review Source Response from ChaseData July 31, 2014 Hello Erin I am sorry to hear that you had the wrong instructions sent out to you. We were not advised there was an issue but as you know our tech support is always available to help. You had commented that in order to get to customer service that you would have to take a cruise survey. I can assure you that is not true as we are not associated in any way with any type of promotion. In fact if you call now at our customer service line at 888.739.8218 you will find this to be the case. MG Michael G. Real Estate Sales Person Real Estate Used the software for: 6-12 months ### "Love this call center" February 8, 2019 5.0 Pros Love it,Love the techs they know everything Cons its hard to use in the beginning- the admin side Review Source Response from ChaseData February 11, 2019 Thank you Michael for your review. We appreciate your feedback. AF Andrew F. Used the software for: ### "Good Performance & Customer Support" February 16, 2015 5.0 I was hesitant to transfer service and move onto this platform at first, but after the past 3 months of results we have seen it's value five-fold. Month to month renewal allows for my small business to only use the licenses and minutes I need during that month which gives us the greatest impact to our bottom line. Service is consistent as is the dialer itself. We have experienced limited interruptions with our dialer thus far and when there has been an issue it has been pretty quick to be resolved. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder RL Robert L. Senior Director of Corporate Operations Insurance Used the software for: Less than 6 months ### "Satisfied Partner" November 14, 2019 5.0 Pros The platform is easy to use and very user friendly. Cons More time will need to pass before citing any "cons". Review Source Response from ChaseData December 13, 2019 Thank you Robert for your review. We always are doing our best to add new features that bring value and resolve real world problems, all while making it easy to use. If you ever need anything, don't hesitate to reach out to us. TM Tom M. Operations Manager Used the software for: ### "Customer Excellence " July 31, 2014 5.0 Having worked in call centers for over 8 years now,I've been exposed to many similar systems. This is now the second company I've worked at that uses ChaseData's system and my experience from product to customer service has always been phenomenal. It's always good when a product works as it is designed but nothing in this world is 100% perfect and if an issue arises, their staff is always on top of it. I can say with confidence "their is no equal to this company and product". Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder MC Marc C. Manager Financial Services Used the software for: Less than 6 months ### "Great service" April 18, 2019 5.0 Replaced Vici with Chase and could not be happier. I have been a user of Vici for over 7 years and will never go back! Pros Software is extremely user friendly and support is always available. Cons I can honestly say I have nothing bad to say about Chase Review Source Response from ChaseData April 23, 2019 Thank you for making ChaseData your choice as a call center solution! cA charles A. IT Manager Philanthropy Used the software for: 2+ years ### "Veterans liking Chase" February 23, 2016 5.0 Pros Customer service is prompt & really willing to see that all your needs are met Cons Not a thing. I think this product is the very best compared to all others i used in the past. Review Source SL Sue L. Call Center Manager Used the software for: ### "Ex-User" August 29, 2014 2.0 We were a user of this product when it was clunky and glitchy. It's gotten a lot better in the last couple years. The issue is customer service. Sometimes the phone rings 20 times. No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate. Review Source Response from ChaseData January 30, 2015 Dear Sue, I apologize that you had difficulties getting in touch. Customer service is a very important priority for us at ChaseData. In response to your review, I made it a point to investigate your account. As your probably know the company no longer supports one seat operations, and as a result we where unable to offer you our services. I am sorry this was the case and wish you the very best and your business endeavors. Sincerely, Ahmed Macklai CEO CL Christopher L. GM/Executive Director Used the software for: ### "Excellent Product, Exceptional Service" June 27, 2015 5.0 Obviously, I've worked with various dialer systems throughout my career, and I can definitely say that this one is the most efficient one I've worked with. As far as customer service goes, Mr. Dan Cleary has always been tremendously responsive, giving me personal attention any time I needed to deal with anything (which is not often!). That's definitely above and beyond, and it is much appreciated. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder JF Jean F. Used the software for: ### "I Am a very satisfy customer of Chase Data" January 30, 2015 5.0 One phrase to describe this product( world best kept secret). I love the interface, the custom reporting and so many other helpful features as creating sub campaign within a campaign and working different campaigns simultaneously. I enjoy talking to all of the employees there, they know the product and always happy to answer any questions or short train on anything even after work hours. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder CK Chad K. Site Administrator Used the software for: ### "Great Product" March 9, 2015 4.0 This program is easy to use. I have representatives that have next to no computer experience and they are able to catch onto this program very easily. If we do have any problems, the Customer Service/ Tech Department helps us in every way possible, even remote accessing the computer and solving it for us. Friendly staff, available a lot of the time, and an easy company to work with. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder EK Elana K. CFO Used the software for: ### "Very satisfied customer" March 10, 2015 5.0 I am very new to all this kind of technology, and felt almost stupid asking so many questions. To my great relief I fell on Dan who was so patient with me, he spent over an hour helping me do all the things i couldn't figure out. I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been pass throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder CL Carlos L. Managing Partner Used the software for: ### "Best Hosted Dialer experience I've had in 20 plus years in the business" June 5, 2015 5.0 As the owner of a TeleServices company for 15 years, I've had my share of experiences with dialer companies. I've been using Chase for about a year and a half and have been very pleased. Unlike the other companies that claim that they don't go down, Chase really doesn't have any downtime. You can always reach a support person to address your questions and concerns. Review Source Response from ChaseData October 12, 2015 Thank you for the great review, everyone here at ChaseData is 100% committed to creating, customizing and supporting the very best call center software solutions with one goal in mind - your call center's success. Your praise has been passed throughout our company and will serve to inspire everyone here to "live up to" your sterling review. Sincerely, A. Macklai, CEO/Founder RT Ryan T. COO Telecommunications Used the software for: Less than 6 months ### "Great Product" April 16, 2019 5.0 Pros The general functions are easy to use and manage, and it has improved functionality. Cons Learning the little ins and outs of the system can be difficult Review Source Response from ChaseData April 17, 2019 Ryan, thank you for your review! We appreciate your feedback. Talk to a Capterra advisor for free and get results within 15 minutes.