# Page 4 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 76-100 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jaylon S. Insurance Producer Insurance Used the software for: Less than 6 months ### "Great software! " May 23, 2025 5.0 Love it! Love how the portal is set up for us and all we have to do is login. Great software for any company to use Pros How easy it is to use. Simply login and everything is already connected for you, i also like how you guys set it up for us. Cons The settings need and other options need to be easier to use. Link adjusting the volume, and trying to review old calls Review Source TM Trent M. Senior Lead Analyst Financial Services Used the software for: Less than 6 months ### "Fast Follow Ups" October 29, 2025 5.0 Pros There was always consistent follow up calls after you hung up. This means the dialer was working very well at all times. Cons When hanging up, there was a delay which often caused a moment of awkwardness between the two parties. This is not a problem in my opinion, the intro is more important. Review Source RF Ryan F. salesman Retail Used the software for: 2+ years ### "Frost Review " September 4, 2024 5.0 Overall it was very user friendly and easy to use. I made quit a bit of money using the software for sales. Pros I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded. Cons I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me. Review Source ND N D. Sales rep Business Supplies and Equipment Used the software for: Less than 6 months ### "DialedIn CCaaS improves my daily hustle at work ! " January 22, 2025 5.0 It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also able to listen to my calls for improvement, which is a great tool. Pros What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up reminders, Cons There is nothing I dislike about it. I think all the features are valuable and improve the way I am able to communicate with potential clients. Review Source GP Grant P. Sales Rep Construction Used the software for: 1-2 years ### "CDF Review" September 4, 2024 5.0 Our experience was smooth/easy and we have suggested CCaS to other businesses and partners. Pros We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions. Cons Our team didn’t really have any specific complaints! Review Source TC Tasha C. Appointment setter Marketing and Advertising Used the software for: 6-12 months ### "Thanks for the opportunity to give this review " October 10, 2024 5.0 My overall experience is great. I enjoy talking with different people and booking appointments with this app. Pros The thing I liked most is how easy it is to work the application and learn it. The connection is great and when you need help tech help is available Cons The systems seem a little outdated in client information. And transferring calls at times doesn’t go through. Minor details or issues. Review Source FM Frederick M. Life insurance broker Insurance Used the software for: Less than 6 months ### "Dialedin CCaaS Review" March 6, 2025 5.0 Overall I enjoy this software and would recommend solely because of the CRM integrations and omnichannel support. Pros AI Capabilities. It leverages the tools for real time transcriptions and ease of use. Cons The advanced analytics and reporting and detailed reports. Review Source DL Daniel L. Customer service representative Insurance Used the software for: 6-12 months ### "Good experience " September 14, 2024 4.0 It has been enjoyable to use for my daily work and experience Pros I enjoy the simplicity of being able to log in with no problems and with the touch of only two buttons. No hassle of needing a bin like other phone applications Cons The only thing I don’t like sometimes is when you conference a call there’s a ringing sound which throws off the customer to think there getting a call Review Source JC Joshua C. Appointment Setter Marketing and Advertising Used the software for: 6-12 months ### "Great app for work" November 26, 2024 5.0 Overall great app, lets me find contacts quickly and keep detailed notes Pros Ease of use, quality of the calls, ability to find correct contacts easily and quickly Cons Speed is sometimes slow, having to redial when dailing out Review Source AM Aiesha M. Telephone interviewer Market Research Used the software for: Less than 6 months ### "Perfect for call centers " March 7, 2025 5.0 Pros Ease of use, one stop shop. I love that I can track SLA and hours in live time! Cons Loving it, there's nothing negative about it. Review Source MJ Michael J. Systems Administrator Telecommunications Used the software for: 2+ years ### "A great dialer for admins and users." November 26, 2024 5.0 Great Dialer, fantastic support, and useful tools. Pros Ability to effectively do live call tracking and export call data. Cons SMS restrictions. We are locked st 50 numbers capable of SMS per company policy. Review Source MM Matthew M. Call Center Manager Telecommunications Used the software for: 2+ years ### "Dialed in review" October 8, 2024 5.0 Overall, positive experience but laggy at times Pros The interface is overall easy to use and manage Cons Laggy at times and sometimes won’t allow me to monitor certain stations Review Source AB Anthony B. Sales Representative Telecommunications Used the software for: Less than 6 months ### "Great all in one" April 3, 2025 5.0 Makes job easier. And organization easy. Pros Optimization of the work flow easy to use Cons nothing all around great all in one program Review Source TD Tony D. Project leader Telecommunications Used the software for: 1-2 years ### "GREAT PRODUCT" September 4, 2024 5.0 Very easy to train new agents and how to set calls and disposition calls correctly Pros I enjoy the ease of use and the cosmetic look of the dialer program. Cons I wish there was a notepad added for a note throughout the day Alternatives considered [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Reason for choosing DialedIn CCaaS Low Price, ease of use and set up for new agents Review Source Kenidra S. Call Center Opener Marketing and Advertising Used the software for: Less than 6 months ### "Good Customer Relations Management System!" January 23, 2025 5.0 While working, I could easily maneuver between different campaigns to pitch vacations to existing customers. Pros The system was very easy to use. DialedIn would automatically call people. The prompts for the calls were clear. Cons Sometimes I couldn't press Shift A or Shift N to disposition calls. Review Source RS Ricardo S. Front sales consultant Computer Software Used the software for: Less than 6 months ### "Dialer review " May 3, 2025 4.0 Pros Ease of dialing leads allows information to be accessible fairly well Cons It sometimes disconnectes with clients and requires you to call back mid conversation Review Source FM Freddy M. Life insurance agent Insurance Used the software for: Less than 6 months ### "CCaaS review" January 17, 2025 5.0 Great also love the Ai features for real time transcriptions and sentiment analysis. Pros The ease of use. User friendly interface reduces onboarding/training times for agent and managers. Cons Haven’t had any issues, but wish it was more compatible with Macs. Review Source RW Regine W. Customer Service Representative Outbound Telecommunications Used the software for: 6-12 months ### "Every Customer Service Company Should Use This" November 26, 2024 5.0 I used this with the company I worked for and it was so sufficient and it was amazing. Pros It’s so sufficient and when it gives an update it’s even more easier to use. Cons None at all it’s great to work with! May have had to reset it once and every blue moon but that was just for amazing updates. Review Source NP Nino P. Call Center Manager Telecommunications Used the software for: 2+ years ### "DialedIn Review " September 4, 2024 5.0 Very well, easy to navigate through and does everything I need it to do Pros It’s an easy app to use and works great Cons Sometimes has bugs that take a while to be fixed Review Source JJ James J. Salesman Consumer Services Used the software for: 6-12 months ### "Would highly recommend to other call centers" September 4, 2024 5.0 Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use. Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it. Pros The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix Cons The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen Review Source AM Abdulrahman M. Insurance transfer agent Insurance Used the software for: 1-2 years ### "My experience with DialedIn CCaaS" October 9, 2024 5.0 My experience with DialedIn has been nothing but amazing so far. Pros I like the swift response of the tech team and the shortcut key features to dispose a call Cons I only had a little issue with the unusual glitch when I wasn’t connected to an Ethernet cable due to my low network coverage. Review Source AY Andre Y. Insurance agent Insurance Used the software for: Less than 6 months ### "Great dialer" February 13, 2025 5.0 Pros Easy interface to understand and icons were very easy to understand without labels Cons Notifications alerts was a little too much while on a call but was able to turn it off Review Source JR Jose R. Customer support agent Computer Software Used the software for: 6-12 months ### "The best customer service tool " September 4, 2024 5.0 I been using it for a year, they upgraded it about 6 months ago and i notice it works faster with zero crash Pros It manages the calls quick and efficient and it doesnt take too much RAM space Cons I wish we can enable a feature to do 3 way calling and also be able to change the theme color Review Source AW Andrew W. Telemarketing agent Telecommunications Used the software for: 6-12 months ### "Very good dialer" November 26, 2024 5.0 Pros Ease of use. It is very simple to navigate. Cons Occasionally kicks me out of the dialer at will Review Source CP Chris P. Manager Insurance Used the software for: Less than 6 months ### "Dialer review" October 11, 2024 5.0 I love everything about the dialer. I love that the DIDs are changed out automatically. Pros I like all the reports I can do. I like the screen sharing so I can see what my agents are looking at. I like how I can change the percent on what leads I want dialed Cons My bill at the end of the month was 10 grand because of minutes I did not like that. Most dialers that I get have unlimited minutes so that would be a change Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing DialedIn CCaaS I thought it was gonna be less money for more bang for my bun, but it really wasn’t Review Source Talk to a Capterra advisor for free and get results within 15 minutes.