# Page 5 | DialedIn CCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is DialedIn CCaaS the right Predictive Dialer solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/29589/CallCenterNOW/reviews --- DialedIn CCaaS 4.8 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of DialedIn CCaaS ## Showing most helpful reviews Showing 101-125 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Ashley S. Lead Generater Commercial Real Estate Used the software for: Less than 6 months ### "Dial review " January 23, 2025 5.0 My over all experience with dialed in was good Pros I like that it is simple and easy to use. Cons I do not like how long you have to wait in between calls Review Source CA Cory A. Telemarketer Telecommunications Used the software for: 6-12 months ### "DialedIn is fantastic " October 22, 2024 5.0 Overall it was a great switch. Besides the setup it has made my job a lot easier. Pros I liked how easy it was to use and I had less customer complaints about being spam called Cons We had a little bit of trouble setting it up Review Source TB Thomas B. Operations and customer service Insurance Used the software for: I used a free trial ### "Ccaas review " November 26, 2024 5.0 Again, good communication and easy to work with. Pros Its been Easy access and good communication. Cons Figuring out the new systems and how everything works. Switched from [TLD CRM](https://www.capterra.com/p/149162/TLD-CRM/) TLD was Hard to work with. Some of the features did not work. Review Source JC Joni C. Call Center Mgr Construction Used the software for: 6-12 months ### "Very Happy!!" September 6, 2024 5.0 It has made a huge difference in our ability to increase the number of conversations with potential customers Pros Very user friendly! Employees that are not tech savvy or able to navigate the dialed in system easily. Cons I would love to have access through the system for my employees to Text and/or chat with potential customers. Switched from [Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/) The switch was based on My company K-Designers being bought out by Great Day home improvements Review Source ZM Zach M. Salesman Marketing and Advertising Used the software for: 6-12 months ### "Dialed In review" October 11, 2024 5.0 Very good, it is vital to my job and how productive i can be. Pros Disposition with sms or how long it saves the call to listen back on old ones Cons When my sms notifications dont work or it gets stuck on saying i have a message when i dont Review Source FG Franklin G. Insurance Broker Hospital & Health Care Used the software for: 1-2 years ### "Amazing functionality + Efficent" September 5, 2024 5.0 Overall very smooth. The software is never lagging, calls are usually very smooth and very efficient with this system versus previous that I’ve worked with. Pros The unlimited functionality and navigation. Everything is perfectly implicated and easy to access even in the most rushed situations. Cons The only issue I have is when sitting in disposition and I get a transfer call. I have to disposition before I can accept the call or else it will drop. I make the mistake of not disposition if, accepting the call and it automatically drops the call. Review Source FT Frankie T. Dispatcher Consumer Goods Used the software for: 6-12 months ### "DialedIn CCaaS Review" September 5, 2024 5.0 Overall, DialedIn CcaaS Is a great program! I am very happy being a user and would highly recommend!! Pros Everything about it is user friendly. Using ‘Trainee’ is very helpful when training new team members. Cons I can’t think of anything. Everything runs really well. Review Source SB Stacey B. IN HOUSE TEAM Marketing and Advertising Used the software for: 2+ years ### "Idk whaat this means" September 11, 2024 4.0 All in all id say its good. It works well except those issues Pros Saves info and among other things like being able to do task and it comes up automatically Cons Comes up as spam and logs out. But over all its good Review Source EB Elizabeth B. Customer service representative Consumer Services Used the software for: 1-2 years ### "Best dialing system " September 15, 2024 5.0 I love using dialed in! It is easy to use and easy to maneuver. Pros It’s easy to use and makes my job easier. I rarely have trouble with the system. Cons Sometimes it logs me out, but it does let me log back in almost immediately Review Source MT Michael T. Assist sales manager Business Supplies and Equipment Used the software for: 1-2 years ### "Get dialed in!" September 4, 2024 5.0 My overall experience is great very easy to use efficiently. Pros I like the ability too make calls quickly. Cons My return calls don't come directly to my desk. Review Source FM Fatima M. Customer service representative Insurance Used the software for: 2+ years ### "My experience " September 4, 2024 5.0 My experience has been great so far with no found issues Pros It never disappoints. The very efficient and suitable for any call center organization Cons Honesty it performs perfectly and barely disappoints Review Source AS Anna S. Life insurance producer Financial Services Used the software for: Less than 6 months ### "Dialed In Review" January 7, 2025 5.0 I am very happy with dialed in and like how easy it is to use. Pros Easy to navigate and plenty of disposition options Cons Having to make a call to add notes to a previous call Review Source BM Brandon M. Manager Insurance Used the software for: 1-2 years ### "Good platform for any call center environment " September 16, 2024 5.0 All in all it gets the Job done and that’s what matters the most. It’s easy to add users. Pros Simplicity of the GUI. The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app. Cons It’s a bit demanding with windows updates and taxing on the CPU. Review Source WB William B. Health Insurance Agent Insurance Used the software for: 6-12 months ### "Review for Dialedin" September 4, 2024 5.0 Great experience. Good stuff. No real serious issues. Functions properly and there for me when I get there on Monday Pros Mostly easy to use (plug play) not as much Cons The multiple windows options. I think the option of multiple windows just makes it more complicated. Still don’t understand them tbh or how to use Switched from [Quo](https://www.capterra.com/p/199031/OpenPhone/) Mangers owners wanted it switched. So I am uncertain Review Source KW Kyle W. Benefits Consultant Insurance Used the software for: Less than 6 months ### "DialedIn Review" March 20, 2026 4.0 I had zero issues when using the system, it never crashed our timed out and always ran smoothly with no dropped calls Pros The system was easy to navigate and it was simple to use. The call connections were clear with no issues Cons The layout itself seemed a little outdated. It’s not necessarily a negative but the design came off a little oldschool Review Source VR Verified Reviewer Surveyor Political Organization Used the software for: 6-12 months ### "Would recommend this software " September 4, 2024 5.0 Very easy to use and it quick to connect Pros Very manageable for me to get on the phone. Cons Nothing just good service and I would recommend Review Source JK Jeremy K. Senior Broker Insurance Used the software for: Less than 6 months ### "Excellent and easy!" December 13, 2024 5.0 Truly excellent experience with DialedIn. Pros Ease of use and implementation. It’s so easy to set up! Cons That I have to pay lol! I’d only like it more if it was free. Review Source TH Tracy H. Call agent Marketing and Advertising Used the software for: Less than 6 months ### "My experience with the product has been pretty good overall." December 19, 2024 4.0 Overall it's been a very positive experience. It's pretty quick and efficient. Pros It has been very easy to use. And was also very easy to learn. Cons Sometimes the information doesn't show up properly. Review Source DP Danika P. Agent Insurance Used the software for: 2+ years ### "Great Experience " September 4, 2024 5.0 It’s a pleasant experience to use DialedIn Pros How efficient the calls are. I can hear everything. Cons The frequent updates I have to do to keep it on my computer. Review Source EG Evan G. Agent Insurance Used the software for: 6-12 months ### "DialedIn review " September 4, 2024 5.0 Pros The connection stays strong through the violent south FL storms Cons Nothing bad about dialedin. The best dialer I have ever used Switched from [TLD CRM](https://www.capterra.com/p/149162/TLD-CRM/) Bad connection and inconsistent service. Review Source SR Shatema R. Agent Insurance Used the software for: Less than 6 months ### "Great service " December 13, 2024 5.0 I used dialed in during one of my trainings are worked good. Pros No glitches or bugs that hindered my training Cons It could have more capabilities and functions to choose from Review Source SP Sachin P. Physician Medical Practice Used the software for: 1-2 years ### "Use of Chase Dialer" September 4, 2024 4.0 Great tool to use to communicate with patients Pros Easy way to connect to patients and clear communication Cons System sometimes logs off on its own and you won't know unless you look at the screen Review Source KR Kaitlyn R. Transfer agent Telecommunications Used the software for: Less than 6 months ### "Transfer agent" November 26, 2024 5.0 It’s a really good experience. The customer service team that I’ve dealt with to fix the system has been very helpful and nice. Pros It’s very convenient for work and it’s very rare we have problems and if we do they get resolved very fast unlike many other work systems Cons We get the same calls back to back sometimes of rude customers acting childish Review Source AS Adnan S. industrialist Legal Services Used the software for: 1-2 years ### "Works Well " September 4, 2024 5.0 It does the job in the least offensive way. That is the biggest compliment I can give to a program like this. Pros Ease of usage. They make it exceptionally easy for new users get accustomed. Cons Certain microphones don't work very well with their system. Review Source VG Vanessa G. Customer Service Agent Computer Software Used the software for: 6-12 months ### "Customer service agent" October 12, 2024 5.0 Pros Helps maximize call center and pause time Cons System does crash every once in a while. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.